The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 91 Reviews
92% Recommended
90% sales valuation accuracy
98% sales fee satisfaction
Share On : 
Charmaine
Charlotte
By : 'SO'
Services : Sales(As a Vendor)
Sold price : £437000
Would you recommend ? : Yes
Postcode : SL3
Brilliant service, nothing too much trouble. Can't thank Elaine, Charmaine and Charlotte enough for all they have done for me
<h3><strong>Complaints Procedure</strong></h3>
<p>Providing an excellent customer service is important to Oakwood Estates and in the vast majority of cases this is exactly what you will receive. However, just occasionally, something goes wrong and a customer, unfortunately, has cause to complain. If this happens, we will always acknowledge receipt of your complaint within 5 working days and do everything we can to speedily resolve the problem.</p>
<p>This can usually be best achieved by contacting the person you originally dealt with. That person will expect to hear from you if you are unhappy and will aim to resolve your complaint on the same day. While we would like to hear from you by telephone, should you decide to write to us, we will call you with the same objective in mind.</p>
<p>If an immediate solution cannot be achieved because further investigation is necessary, we will let you know straight away.</p>
<p>Should our investigation take longer than anticipated, which will only happen if the circumstances are particularly complex, we will explain why and we will make sure you are provided with regular updates. We will not normally allow any complaint to be unresolved for more than 4 weeks, as we will always agree a course of action with you within this time.</p>
<p>Alternatively, you can contact our Head office:</p>
<p>Fax: 01753 889051<br />
Email: enquiries@oakwood-estates.co.uk<br />
Post: Customer Services, Oakwood Estates, 6 Latchmoor Way, Gerrards Cross, Bucks, SL9 8LP<br />
<p>In the unlikely event that you are still unhappy with how your complaint is being handled or resolved, we have in place an escalation procedure which means that you can request the involvement of an appropriate director. Head Office will facilitate this for you. You can contact them using the details above.</p>
<p>If, at the end of this process, you still remain dissatisfied with the outcome, you have the right to take your complaint to the relevant Ombudsman Service. They will consider your complaint totally impartially and we are bound by their decision. We do hope, however, that your complaint will have been resolved much earlier and you will not find it necessary to take this action.</p>
Last updated at 7/16/2014, 7:24:56 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 90% | 98.00% | £55,000 | £1,250,000 |
Oakwood Estates
Shop on the Green, Datchet, Berkshire
SL3 9JH
01753 387027
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Share On :
By : 'Geoff'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SL3
Very efficient personal service with great local knowledge made for us a successful sale in a difficult market Linda and... Read Full Review
Share On :
Elaine
By : 'Nigel'
Services : Sales( As a Vendor )
Sold price : £960000
Would you recommend ? : Yes
Postcode : SL3
An excellent firm. It took a year to sell our father's house after he died because of three time wasters before we found a genuine buyer. Thorough they kept working on new buyers, particularly Elaine. Meanwhile they checked the property every week, provided other services like repair to... Read Full Review
Share On :
Charmaine
By : 'rob@powerbug.co.uk'
Services : Sales( As a Vendor )
Sold price : £690000
Would you recommend ? : Yes
Postcode : SL4
Friendly efficient service delivering an achievable pre sale valuation that was ultimately achieved in unpredictable times Very satisfied and would... Read Full Review
Share On :
Elaine
Charmaine
By : 'Satish'
Services : Land & New Homes
Sold price : £715000
Would you recommend ? : Yes
Postcode : SL3
Thank you very much to Elaine and the Oakwood Estates team at Datchet for helping us land the successful purchase of our lovely home ? in 2022. Elaine's valuable knowledge of the area, real estate expertise as well as the time and enthusiasm she brought to the whole process were extremely... Read Full Review
Share On :
Charmaine
By : 'Helen'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SL3
I bought and sold with Oakwood Estates and Elaine and Charmaine helped me through what was a very longwinded and painful process with professionalism and some much appreciated humour. I am very glad I used this local Estate... Read Full Review
Share On :
Elaine
By : 'Hayley'
Services : Sales( As a Vendor )
Sold price : £244000
Would you recommend ? : Yes
Postcode : SL3
Everyone at Oakwood were friendly and helpful at all stages of my sale. All questions were answered immediately and they went above and beyond to ensure a smooth transaction for both myself (seller) and the... Read Full Review
Share On :
Charmaine
Charlotte
By : 'SO'
Services : Sales( As a Vendor )
Sold price : £437000
Would you recommend ? : Yes
Postcode : SL3
Brilliant service, nothing too much trouble. Can't thank Elaine, Charmaine and Charlotte enough for all they have done for... Read Full Review
Share On :
Elaine
By : 'Cat'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SL3
Elaine and her Colleagues at Oakwood Estates were professional, polite, kept us informed every step of the way - First Class... Read Full Review
Share On :
Charmaine
Charlotte
By : 'Kerry'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SL3
The whole process has been so easy working with the team at Oakwood. Special thanks to Charmaine & Charlotte who have been so responsive the whole way through and helped make it a smooth purchase. Definitely... Read Full Review
Share On :
Elaine
By : 'Tess'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SL3
We were very pleased with Oakwood Estates. Elaine got us a great buyer quickly, kept them on board during a lengthy probate, kept an eye on the property and most of all got really involved when there was a problem down the chain which could have jeopardised the sale. This involved dealing with... Read Full Review
Share On :
Elaine
By : 'Penny'
Services : Sales( As a Vendor )
Sold price : £715000
Would you recommend ? : Yes
Postcode : SL3
Efficient, friendly, pro active, informative, approachable and understanding. A positive experience from the beginning to the end. Elaine was a joy to deal with and we would highly... Read Full Review
Share On :
Charlotte
Elaine
By : 'G'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SL4
We highly recommend Oakwood Estates Datchet. From start to finish they gave us a professional and excellent service. Big thanks to Charlotte and Elaine for all their hard work but especially to Elaine for going above and beyond to ensure the sale of our... Read Full Review
Share On :
Elaine
By : 'Mandy'
Services : Land & New Homes
Would you recommend ? : Yes
Postcode : SL3
Elaine Webster …. We'll what can I say …. A Legend … THE most honest, helpful and crazy estate agent I have ever met … You looked after myself and my Mum with a 10* service …Oakwoods are lucky to have you …I can honestly say I would never use another agent again …I class you as a friend now …... Read Full Review
Share On :
Elaine
Charmaine
By : 'Woodleigh'
Services : Online Auctions
Sold price : £1250000
Would you recommend ? : Yes
Postcode : SL3
Oakwood have done an exceptional job in selling my house; arranging and consolidating the viewings; keeping communication going; and, finally pushing through the sale of the house. House conveyancing is a very stressful process and being able to speak to and trust your agent is vital. I asked... Read Full Review
Share On :
Elaine
By : 'S'
Services : Sales( As a Vendor )
Sold price : £300000
Would you recommend ? : Yes
Postcode : SL3
They Provided a very professional prompt service. Property sold very quickly . Open day was well organised and offers were... Read Full Review
Share On :
Edward
By : 'John'
Services : Sales( As a Vendor )
Sold price : £615000
Would you recommend ? : No
Postcode : SL1
Edward and the Burnham team were excellent from start to finish of our property. Edward’s knowledge of the local property market and valuation was spot on. Viewings were well organised and management of the sale was excellent with good communication. Glad we chose... Read Full Review
Share On :
Elaine
By : 'JD'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SL3
Elaine Webster at Oakwood Estates has worked diligently on my property sale and has been an absolute pleasure to deal with in a sometimes fraught process . I have greatly appreciated all her advice, based on sound local knowledge and... Read Full Review
Share On :
Edward
By : 'Romni'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL1
Excellent customer service by Edward. Whilst running 5 min late he contacted me. Evaluation on my house was done quickly, professionally, followed up by an email confirmation. I would recommend Oakwood... Read Full Review
Share On :
Elaine
By : 'Sandy'
Services : Sales( As a Vendor )
Sold price : £1150000
Would you recommend ? : Yes
Postcode : SL3
From selling my house through Oakwoods and purchasing a new house also through Oakwoods Elaine has been professional and efficient in all aspects and dealings and I would highly recommend your services to other buyers and... Read Full Review
Share On :
Elaine
Charmaine
By : 'Radhika'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SL3
Oakwood Estate - Datchet We have recently purchased a property where the Datchet branch assisted us. The experience from start to finish was great. Charmaine and Elaine were handling our viewings and sale. Their customer service was impeccable. They were friendly and approachable, thoroughly... Read Full Review
