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4.6/5, 28 Reviews
89% Recommended
100% sales valuation accuracy
83% letting valuation accuracy
100% sales fee satisfaction
85% letting fee satisfaction
By : 'Philip'
Services : Letting(As a Owner)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : EX31
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Northwood provided a really comprehensive and professional service. They gave me all the relevant information and guidance at the outset and told me what to expect. They showed me examples of comparative properties and gave me an accurate estimate of the likely rental value before marketing the house for letting. They took a lot of trouble showing the property to prospective tenants and assessing the best ones to proceed with. They also produced an extremely detailed, clear and accurate inventory, with photographs, to establish the condition of the house and its fixtures and fittings at the time of letting. I was very impressed with their thoroughness and professionalism, and their competitive fees, and would recommend them to anyone thinking of letting their property.
Competitve and in accordance with prior estimate.
By : Sean
Dec 5, 2014Thank You Phillip, glad we were able to help and it is pleasing to hear that our service delivery was well received.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £28,000 | £155,000 |
| Lettings | 83% | 85% | £425 | £950 |
Northwood
102 Boutport Street, Barnstaple, Devon
EX31 1SY
01271 325100
No Branch Video found...
1. Making a complaint
Each office is independently owned or operated and has a local director who will be in part in whole, an owner of this branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full thorough investigation and a full written will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give you a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you
may refer the matter to the Property Ombudsman at the
The Property Ombudsman at
following address: Milford House
43-55 Milford Street
Salisbury
SP1 2BP
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaint form, and request their file and a statement describing their version of events.
The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 7/5/2018, 4:48:09 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Roxana'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : EX31
*.....the most disgusting people I have ever met......completely unprofessional and with a behaviour of 2 years old......I have never seen a director and a manager behaving like this in my life. We wanted to ask a flat in Barnstaple for my pregnant daughter who is dew in November. On the... Read Full Review
By : Sean Brickley
Oct 15, 2021Dear Roxana, Thank you for your feedback. You have painted a completely false picture of what occurred. The company that you represent was trying to secure accommodation for your daughter through...
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Margaret
Emma
By : 'Tawni'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EX32
Lack honesty. Lack of proffessionalism. Lack of morals. Lack of integrity. The most crooked estate agents I have ever dealt with and I hope no one else ever has to suffer the ordeal we have, however, after talking to others renting from them it has come to light that the treatment we have recieved... Read Full Review
By : Margaret Brickley
Nov 24, 2020Hi Tawni, Thank you for taking the time to leave us a review even though it isnt a positive one, we do welcome feedback. We are very sorry that we feel this way but we do have to carry out the...
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Margaret
Emma
By : 'Sarah'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX32
We were new to the area and Margaret and Emma have helped us through the process of buying and letting our first house in Barnstaple. They have made the whole process uncomplicated. They have all the... Read Full Review
Excellent value. Very reasonable fees.
By : Emma Barnett
Mar 26, 2019We are so pleased to have been able to help with your first purchase and letting and look forward to continuing to work with...
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By : 'Chris'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : EX39
We have used Northwood (Barnstable) for several years now to rent our flat in Westward Ho! They have been thoroughly professional throughout in dealing with many different issues with tenants. Always fair, honest and quick acting. As letting agents we cannot fault... Read Full Review
Good value
By : Emma Barnett
Feb 21, 2019Thank you for your words and we are pleased to have been of service. We look forward to continuing to be of service as letting agents for your...
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Sean
Margaret
By : 'Denise'
Services : Sales( As a Vendor )
Sold price : £28000
Would you recommend ? : Yes
Postcode : EX36
Thank you to all the team at Northwood Barnstaple. Sean gave me such good advice to make the property look lived in and presentable. While I could not fault the pictures Margaret took. They were with me every step of the way. Within two weeks on line I had a offer and then within 2months the sell... Read Full Review
By : Emma Barnett
Dec 24, 2018Thank you very much for your kind words. We are very pleased to have been of service to you with your...
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By : 'Laura'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX32
We went to Northgate to manage our rental property after looking at reviews of local letting agents here in North Devon. We particularly liked their "guaranteed income" offering which differentiated them from most others, but in the end went for a plain managed agreement. We were not... Read Full Review
By : Emma Barnett
Oct 17, 2018Thank you for your kind words. We are pleased to be of service to yourselves and that you found our service professional and...
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Emma
Margaret
By : 'Leigh'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : EX31
I've been extremely happy with my rental experience with Northwood. All members of the team have been professional to the last and I feel that any issues I may have will be dealt with. I would recommend your services highly. 5 star. Thank... Read Full Review
Good
By : Emma Barnett
Oct 3, 2017Thank you very much Leigh for your kind words. We are so pleased you are happy. Thank...
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By : 'Carol'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : EX32
Northwood are very friendly and easy to talk to.there very thorough and prompt to sort out any issues concerning houseing and very proffessional and experienced.sad to leave... Read Full Review
Good
By : Emma Barnett
May 11, 2017Thank you very much for your kind words Carol, much...
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By : 'Karen'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX39
Sean, Margaret and Emma have been nothing but professional in finding us a tenant for our house.. They are genuinely prepared to go the extra mile to facilitate as smooth a transition as possible for both landlord and tenant. We have been impressed by their attitude ....attention to detail and... Read Full Review
Very fair
By : Emma Barnett
Oct 31, 2016Thank you very much for your kind words and I hope we can be of service going...
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Sean
Emma
By : 'Darran'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PL15
Northwood Barnstaple took on my property on a Guaranteed Rent Scheme. From start to finish they have excelled. The level of support was way above what I expected. When the tenant had a problem they liaised with me quickly, found local tradesmen (at amazing prices) and kept both me and the tenant... Read Full Review
The fees for this agent were extremely reasonable.
The fees for this agent were extremely reasonable.
By : Emma Barnett
Apr 6, 2016Thank you for the kind words and we are very pleased to have worked with...
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Sean
Margaret
By : 'Pam'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX31
A first rate service. Most helpful in every way, going the extra mile to ensure we had no worries. Sean, Margaret and Emma have taken personal responsibilty to resolve problems and find and engage tradesmen on our behalf. Well... Read Full Review
Fair
Fair
By : Emma Barnett
Feb 10, 2016Thank you both for your kind words and glad to be of...
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By : 'val'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX31
1st Class service would use them again, carefully selected tenants to suit my properties. many viewings all accompanied. l felt well looked... Read Full Review
reasonable
By : Margaret
Feb 9, 2016Thank you, we are delighted that you are happy with our service. We always carry out accompanied viewings and do our best to find the most suitable...
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Margaret
Emma
By : 'Ela'
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : EX31
Both Emma and Margaret have been very helpful and prompt whenever I had any issues with the apartment. I am very grateful for their assistance and happy that I've got support from... Read Full Review
Good
Good
By : Emma Barnett
Jan 29, 2016Thank you for your lovely comments Ela. Glad we could be of...
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Margaret
Emma
By : 'Felicity'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : TA4
We found a property that was perfect for our needs in wiveliscombe and thought it would go quickly. Luckily, we were given a tour around the property and were really impressed with how quickly this was arranged. We fell in love with the house and wanted to move forward as soon as possible. Margaret ... Read Full Review
Reasonable for the good service that is provided.
Reasonable for the good service that is provided.
By : Emma
Dec 11, 2015Thank you Felicity for your kind comments. Glad we were able to assist and we hope you enjoy your new...
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Sean
Emma
By : 'Martin'
Services : Sales( As a Vendor )
Sold price : £155000
Would you recommend ? : Yes
Postcode : EX39
I had a good feeling about this estate agent after the first contact with them. Very professional and very personable. The property I was selling was marketed very well, and was sold subject to contract quite quickly. I was kept up to date regularly with the sales process. They were even chasing... Read Full Review
I found the fees reasonable.
I found the fees reasonable.
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Margaret
By : 'Jez'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : EX31
Very happy to learn that you have won an industry award - it's obviously not just me who's impressed!! I became an "accidental landlord" when my mum went into care and we decided to rent her house out to help pay towards her own rent at the care home. I mistakenly used a well-established ... Read Full Review
I feel like the fees are actually being earned.
By : Sean
Dec 20, 2014Thank You Jez, we're glad that the guaranteed Rent service was able to provide a solution at a difficult time and we hope we can continue to provide a professional lettings service that you are happy ...
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By : 'Philip'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : EX31
Northwood provided a really comprehensive and professional service. They gave me all the relevant information and guidance at the outset and told me what to expect. They showed me examples of comparative properties and gave me an accurate estimate of the likely rental value before marketing the... Read Full Review
Competitve and in accordance with prior estimate.
By : Sean
Dec 5, 2014Thank You Phillip, glad we were able to help and it is pleasing to hear that our service delivery was well...
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Margaret
By : 'Rachel'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : EX18
I cannot praise Margaret and Sean enough. They have been absolutely fantastic. They are both extremely helpful, professional and kind. The inspections were great....fully comprehensive, with descriptions and photos. They have given us advice on tenancies and dealt with our tenant really... Read Full Review
By : Margaret
Dec 4, 2014Thanks Rachel, we really appreciate you taking the time to leave a great review. We are delighted to have been of service to you and to your tenant. We wish you well and you know where we are if...
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Margaret
By : 'Suzie'
Services : Letting( As a Owner )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : EX39
Having Northwood in Barnstaple as my letting agent has been an excellent experience. From the outset they have been friendly, personal, informative and efficient, which is why I chose them as my agent over several others that I spoke to. I have had a change of tenants once so far and they managed... Read Full Review
The fees are very reasonable and very comparable within the current selection of letting agents.
By : Sean
Dec 5, 2014Thanks Suzie really appreciate your kind comments and we hope to continue to provide excellent service and ensure your property is looked after in a professional...
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By : 'IR'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : EX31
I have used Northwood to let my property twice now. They have been very proactive, always prepared to go the extra mile and produce top quality inventories. What has been extra pleasing is that they actually listen to my requirements and act upon them. Overall, professional, fast, proactive and... Read Full Review
