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1/5, 6 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
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By : 'unhappyextennant'
Services : Letting(As a Tenant)
Rent PCM : £1000
Would you recommend ? : No
Postcode : GU26
The letting arm of this agency leaves everything to be desired. They have been dishonourable and verging on dishonest in their dealings with me when they feel it is warranted. Once you have signed on the line and they have your money God help you from here on in esp if you need maintenance on your property. Their maintenance coordinator is aggressive, condescending and just plain right rude and you will be made to feel worthless and useless in your home during any inspections. Any complaint leaves you vulnerable to retribution and this was a real fear for me as a tennant. Check, check and double check your contract, read all the small print as it will be used at some stage if anything goes wrong. Your contract will be enforced but any requirements by your landlord will not if be if they do not wish to maintain or repair. I have dealt with some wonderful letting agents and sadly expected the same high standard. This is not the case here to the extent that even their own have described one as a rotweiller to deal with. They are motivated by profit not service and I would advise anyone to avoid this branch at all cost. It is only due to a lack to documented proof that I have not taken my complaints to ORLA.
Without your tennants you have no business regardless of how many wonderful properties you have on your books. You need to give some serious customer service training to your lettings arm in Haslemere. Your tennants are not second class citizens and neither are your contractors. Treat them with respect and honesty and your company will flourish. You have a reputation that is not positive in the local area and take this as the trigger for improvement that reading the reviews is long over due in Haslemere.
By : ExKeatsTennant
May 6, 2015This mirrors my experience with Keats Lettings in Haslemere perfectly. I wouldn't let my worst enemy rent through them.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £1,000 | £1,000 |
Keats Fearn
26 High Street, Haslemere, Surrey
GU27 2HW
01428 661622
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Rita
Nicola
By : 'Keats'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GU27
I just wanted to reiterate the other review of this branch as we have had the exact same problems and are having a dreadful time presently arguing about our requirement to have the chimney swept. The maintenance coordinator is incredibly condescending and rude and frankly, unhelpful and... Read Full Review
bad.
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By : 'unhappyextennant'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : GU26
The letting arm of this agency leaves everything to be desired. They have been dishonourable and verging on dishonest in their dealings with me when they feel it is warranted. Once you have signed on the line and they have your money God help you from here on in esp if you need maintenance on your... Read Full Review
Without your tennants you have no business regardless of how many wonderful properties you have on your books. You need to give some serious customer service training to your lettings arm in Haslemere. Your tennants are not second class citizens and neither are your contractors. Treat them with respect and honesty and your company will flourish. You have a reputation that is not positive in the local area and take this as the trigger for improvement that reading the reviews is long over due in Haslemere.
By : ExKeatsTennant
May 6, 2015This mirrors my experience with Keats Lettings in Haslemere perfectly. I wouldn't let my worst enemy rent through...
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By : 'extenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GU27
I have been renting for over 10 years with different estate agents and also private landlords. From my experience as a tenant I must say that the worst was renting a property managed by Keats in Haslemere. The only time they have been professional was on a viewing. Since then they have been totally ... Read Full Review
By : Keats Letting
Jul 21, 2014Complaints like this are always disappointing and sadly we are unable to offer any resolution when the complainant hides behind a blog and won't even reveal their identity. Keats always use external ...
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By : 'Ex-Keats'
Services : Letting( As a Tenant )
Would you recommend ? : No
Avoid this incompetent company at all costs - whether you are tenant or landlord. I have never been spoken to in such a rude, condescending, patronising manner in all my life. The staff in the lettings office in Haslemere are rude, unhelpful and totally incapable of doing their job. We... Read Full Review
No I do not wish to discuss this with the agent via this method. I have written to the MD of the Haslemere office and would prefer to deal with him directly. There are too many things they could have done better throughout our tenancy to change my mind that it really isn't worth writing them down here.
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By : 'cckin'
Services : Letting( As a Tenant )
Would you recommend ? : No
rented from them for a year. Treat tenants like scum and try to take every penny off you. I was made to revisit the property solely to remove a smear from a mirrror (else my deposit would be deducted). Suddenly the professional cleaner clause payable by the landlord in the contract became... Read Full Review
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By : 'littleperfect'
Services : Letting( As a Tenant )
Would you recommend ? : No
[[EDIT ORIGINAL START]] I urge you not to use these letting agents. Terrible service from start to finish. Messages never get passed on, they have a shockingly relaxed attitude to complaints and even slag each other off to you. Quite frankly I don't want to get dragged into their office politics.... Read Full Review
