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1.3/5, 12 Reviews
8% Recommended
50% letting valuation accuracy
20% letting fee satisfaction
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By : 'Angry'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £760
Would you recommend ? : No
Postcode : TN4
Not normally one to leave bad reviews but prospective landlords and tenants really need to be made aware of this dishonest company. Contacted them via rightmove and viewed a property advertised at £760pm. Agent said on the day to put in an offer straight away if we liked it as the flat was in a popular location. We took the paperwork that same day for the references etc and then called them just after 9am the following morning to make an offer- the £760 they were asking for. They spoke to the landlord and then called us back saying there had been a mistake and the property should have been advertised at £775. A bit miffed, but not put off altogether we agreed to the new price and paid a £400 holding deposit. We filled in all of the necessary paperwork, had verbal confirmation and an email saying that the landlord had accepted our offer (pending reference/credit checks), with the email also saying that marketing of the property would now cease. We spent the next day cancelling our other viewings and celebrating our new flat. At 4:30pm the next day, we get a call from another member of staff at AB saying that someone else had now made another offer of £790, and that we would have to match this if we still wanted the flat. This is in spite of giving AB £400 of our money to 'hold' the flat for us, and in spite of our offer already being agreed to. The property was still being advertised on Rightmove over the weekend, but at £775- it had been updated after they spoke to the landlord about our offer (when they first realised their earlier 'mistake') but clearly still being marketed. We gave it some thought over the weekend but then called them back on the Monday reluctantly declining to match the other offer as we had lost our trust in AB and didn't want to get into a bidding war with the other prospective tenant. We were told that since then, the current tenant had decided to stay and the flat was no longer available anyway. It then should have just been a case of handing back our £400. This was over 2 weeks a go. There should be no dispute about us having the money back-we haven't even stepped foot inside the flat since the first visit, and our checks were never carried out. They keep telling us we'll get it back, but after calling them after the first week of checking our bank account we were told it can't be paid back onto the card (even though there was no problem taking it off the card in the first place!) and that they would have to send a cheque instead. When that didn't arrive they blamed their accounts team. We were then told it would be sent by 1st class post on Thursday. It is now the following Tuesday and there is still no cheque. When we called them again they told us 1st class wouldn't reach us that quickly! I am completely appalled that they a) took our money dishonestly to hold a flat that they had no intention of acrually holding for us and b) that even though there is no reason whatsoever for them not to pay our deposit back, they have still failed to do so and continue to make excuse after excuse! We are now dealing with a much better agency in TW and although the fees are still high I have a lot more faith in them. Landlords please please use other letting agencies for your properties!
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 20.00% | £575 | £1,650 |
Ashton Burkinshaw
1 Vale Road, Tunbridge Wells, Kent
TN1 1BS
01892 597036
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Darren
By : 'Julia'
Services : Letting( As a Owner )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : TN9
I have been using AB T Wells Branch for 7 yrs to rent properties in and around the Tunbridge Wells / Tonbridge area. I have always found Darren and Tom to be v responsive and professional on both the phone and email. Properties have always rented quickly and any issues have been dealt quickly,... Read Full Review
New rules on fees in 2019 makes this largely irrelevant. Any fees charged are in line with other agents in the area.
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By : 'nk'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN1
Had to pull out of contract because there were rats in the flat and I was never told, was actually told it was the property next door and that it was dealt with before paying my holding deposit. Move in date changed 3 times at great cost to me. Nearly 4 weeks on still haven't been refunded as... Read Full Review
Expensive especially since I was expected to meet the land lady on a weekend so she could tell me how to clean the flat and that I would not have a working tele point or improved water pressure and then told she wanted to do more work and I couldn\'t move for another week and a half. Ashton Burkinshaw no help no involvement at all.
By : Ashton Burkinshaw
Jun 19, 2019During the time at which you viewed the property there was a pest problem in the building which was being dealt by the managing agent. The issue has since been rectified. The landlord of the flat...
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craig
By : 'Old'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN4
Avoid with all costs if letting from these. Fees are extremely high to get in and to renew contracts to stay costs £125 a year which they forget to tell you about! Once you have got sucked in, then trying to get anything out of them is almost impossible to do. Phones not answered,... Read Full Review
A 3 week holiday for a family of 4 to Disney is cheaper
By : Ashton Burkinshaw
Dec 17, 2018I'm sorry to learn that you have been dissatisfied with the level service that you have receive during your time renting through Ashton Burkinshaw. In response to the points above; The £125 renewal...
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By : 'Raven'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN4
Awful , very high fees and lots of hidden fees to rent through this company , If there are any problems when in the property they are useless at dealing with issues you have to chase them which is disheartening and becomes stressful if left without heating or hot water and you drive past and they... Read Full Review
Fees are ridiculous extremely high for level of service
By : Ashton Burkinshaw
Dec 12, 2018I'm sorry to learn that you were not satisfied with the level of service that you received from Ashton Burkinshaw. As a hard working member of staff in the Tunbridge Wells branch we always endeavor...
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By : 'AVG'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : TN4
As a landlord who used Ashton Burkinshaw (Tunbridge Wells) to manage my property I can safely advise both landlords and tenants to avoid them at all costs. When you pay them to manage a property, you expect them to do that and keep the tenants happy and comfortable, which they have failed to... Read Full Review
A waste of money - it would be better to do it yourself.
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By : 'TW'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : TN4
Overall, whilst renting, I think we had a fairly standard experience. When we were looking to rent, Ashton Burkinshaw came across as quick in correspondence, professional and competent. Their agent fees were steep. Once in the property, we had no real issues. They were slow to respond to... Read Full Review
Seemed steep - will be interesting to see how they fair under the new incoming legislation.
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By : 'Somy'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : TN12
Very very bad people trying there hardest to mug money out of my deposit very rude people charge me aloy of money in initial stage of my tenancy and when I left the property trying hardest to take money out of my deposit and gave me the huge bill for even small scratches and damp which is caused by ... Read Full Review
Very huge fees on initial stage and still charge me large amount for wear and tear
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Thomas
By : 'Dissapointed'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : TW12
We were very disappointed with Thomas, he didn't seem to engage with us in our search for a property to rent. He seemed disinterested in whether we had a roof over our head. We have taken our business elsewhere!!! We feel he would benefit from customer service... Read Full Review
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By : 'Angry'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £760
Would you recommend ? : No
Postcode : TN4
Not normally one to leave bad reviews but prospective landlords and tenants really need to be made aware of this dishonest company. Contacted them via rightmove and viewed a property advertised at £760pm. Agent said on the day to put in an offer straight away if we liked it as the flat was in a... Read Full Review
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By : 'Lee'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : TN10
Dishonest ,disrespectful ,deceitful, A truly horrendous experience from start to finish.n So bad in fact I would never privately rent again. Hidden fees, a one of charge of £75 because we had a dog. A non refundable holding deposit .so decide you don't want the property. Once they receive... Read Full Review
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By : 'SBW'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN1
Awful. Took ages to respond to communications, only responded when we turned up in person to their office and caused a fuss, maintenance slow to be carried out (if at all!), things promised that would happen before we moved in didn't and we had to end up fixing ourselves. As tenants we were always ... Read Full Review
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By : 'Ashton'
Services : Letting( As a Tenant )
Would you recommend ? : No
Worst agency EVER !!! They gave us 3 days notice to move out for a re-leasing. They lied about an inventory (thank God I had video camera evidence to prove otherwise). They tried to charge us 5 different fees which didn't apply! They where late paying us back our deposit, they broke verbal... Read Full Review
Worst agency EVER !!! They gave us 3 days notice to move out for a re-leasing. They lied about an inventory (thank God I had video camera evidence to prove otherwise). They tried to charge us 5 different fees which didn\'t apply! They where late paying us back our deposit, they broke verbal agreements, they sent people over to view the property with out turning up themselves... oh, and they\'re administratively poor - They don\'t get back to you untll you threaten legal action and bad press.
