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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.9/5, 151 Reviews
76% Recommended
62% sales valuation accuracy
69% letting valuation accuracy
71% sales fee satisfaction
71% letting fee satisfaction
This company is no longer in business.
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Leanne
Mandy
By : 'Jessica'
Services : Letting(As a Owner)
Rent PCM : £895
Would you recommend ? : No
Postcode : EH6
My property in Edinburgh was rented through Fineholm for over 3 years. They were meant to be managing this fully. I should have known i wasn't going to get a good service from them, when they rang within 24 hours of the 1st tenant moving in, to say that the (brand new) fridge was not working. This was just not switched on at the wall... On check out and check in they do not inspect the appliances, rather leaving them up to the tenants. Obviously the tenant will not want to pay out if they can get out of it (completely understandable). Due to this we incurred large fees for repairing broken appliances which should have been pushed back to the tenants. Communication is very poor, it often took several emails and phone calls to get any information out of them. They handed our keys out to contractors and failed to obtain the return, in our minds breaching the security and therefore their contract with us. Their Cleaning contractor was equally as bad, and left broken glass on the floor! Again Fineholm just shrugged it off and said they'd never had any other problems, so I was still expected to pay for the inadequate service. In all using Fineholm as a landlord was a big mistake and has left us jaded and vastly out of pocket recitfying their mistakes
They failed to retrieve any money from the TDS for monies to repair damage caused by tenants. They charged £120/year for the TDS scheme but did nothing to check the property or its contents.
By : Mandy Beard
Aug 5, 2015We would like to take this opportunity to apologise for the poor level of service you feel you have received from Fineholm. We understand that you did not receive the full amount you requested from the deposit scheme, however the independent adjudicator did determine that aspects of the claim were betterment, which as advised, is not allowed. The details of the check out we have itemised and explained and I am sorry that we cannot reach an agreement with regards to it. We have certainly tried to answer these in detail. I am disppointed that you feel emails/phone calls were not responded to in a timely manner and know communication has been plentiful. We shall however look into this in order for us to improve the level of service we offer to our customers in future. The time frame for disputes is unfortunetly long and to an extent drawn out and updates can only be given when received from the deposit scheme.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 62% | 71% | £144,500 | £144,500 |
| Lettings | 69% | 71% | £300 | £1,350 |
Fineholm
11 Grove Street, Edinburgh, City of Edinburgh
EH3 8AF
0131 221 9131
No procedure set.
Last updated at 10/30/2017, 8:53:25 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Katie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH6
When we first moved into the property, the letting agents were fantastic, very helpful & quick to respond, I had a problem with the tap & they sent someone out straight away. Further down the line they left me with birds flapping around in the boiler cupboard, sometimes managing to get... Read Full Review
Daylight robbery
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By : 'poppy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH4
The worst letting agents I've ever had. They will try and steal your money!! Tried to scam us with our deposit so went to the adjudication process with Safe Deposits Scotland and they awarded us almost all of our money back. Do not rent a flat from these people they are liars and are... Read Full Review
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Leanne
By : 'Loic'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH11
Rented 2 flats over a 9 years period. My experience of dealing with Fine Holm was a smooth one; especially with Leanne (she was my point of contact for any maintenance issue). No estate agency are perfect , but after hearing so many horror stories about some in Edinburgh; I would defo recommend... Read Full Review
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Leanne
Maria
By : 'M'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : EH10
This is my second time renting with Fineholm and what a pleasure it has been. The staff members are professional and very polite. I would highly recommend Fineholm... Read Full Review
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Caitlyn
Leanne
By : 'Ken'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH30
Fineholm provided very good and helpful services to us, we are very appreciate it, specially thank you Caitlyn who reply email and my any request very fast, useful and professional! Maintenance Manger Leanne arrange the worker to help me fix problem very effective! Strongly recommend to choose ... Read Full Review
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By : 'Hamda'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : EH11
My experience with this agency, particularly with the maintenance manager, was extremely unprofessional and impolite. When contacting her about any issue, her mannerism was unprofessional, rude and took forever to respond. Not to mention times where I had to cancel my plans (twice) for workers to... Read Full Review
By : Mandy Beard
Dec 7, 2020We note your comments and are saddened that you are unhappy. During your tenancy we have not experienced any issues and at check out we must minimise social contact and therefore request tenants are ...
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Aleksandra
Leanne
By : 'Ho'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : EH11
Thank you for being helpful and friendly! The team demonstrated high standards of service by responding to our enquiries as soon as possible. Since we are new to Edinburgh, thank you for being patient in tending to our countless questions and requests. We will definitely recommend Fineholm to... Read Full Review
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Leanne
Maria
By : 'Mike'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH11
Fineholm have managed my property for many years. A truly professional service that I would highly récemment. Many thanks to the team for organising the major renovations in the property recently (especially in the current climate with the restrictions). Keep up the good... Read Full Review
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Maria
Leanne
By : 'John'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : EH12
Always very helpful when I had a need to call, especially this crazy year. I was out on furlough and called in to ask if the owner would except 50% rent for 3 months. They understood and contacted the owner immediately and called me back with a yes. I recently moved out and found the process very... Read Full Review
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Mandy
Aleksandra
By : 'Gary'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : EH14
Fineholm were recommended to me by a neighbour and what a great recommendation that was. From start to finish I was very impressed. Everyone I have been in contact with to date have been very professional, polite and friendly. The whole process ran smoothly and I was informed at each stage as to... Read Full Review
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By : 'Brown'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : EH8
Landlords best friend This is the company, that has its own maintenance department, that takes its job as seriously towards to tenants' requirements, as people their New Year's Eve resolutions. They can never fix anything properly, (just to mention a nuance one, didn't have hot... Read Full Review
If I were an agency I would probably scam the tenants as well, respect for ad hoc charge
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Maria
By : 'GEORGIOS'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH11
I would like to say a big thank you to Fineholm for the past 4,5 years of truly excellent... Read Full Review
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By : 'UnhappyCamper'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH8
My partner and I lived in a property managed by Fineholm for just under 2 years. In that time, we had an issue with almost everything in our furnished 2 bedroom flat. While the location was undeniably fantastic, the flat itself was completely falling apart. Both a bed and sofa had to be replaced ... Read Full Review
Few fees were charged as this is illegal in Scotland
By : Mandy Beard
Jun 24, 2019It is disappointing to read your comments about the daily management of the property; we would however, disagree with the comments made in your review. Whilst there were many issues noted throughout ...
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Mandy
By : 'Richard'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH11
I would like to take this opportunity to thank all the team at FineHolm Edinburgh for their excellent service. I was looking for help to secure a new tenant for my flat in Gorgie and the team was extremely helpful during the process from rental valuation, taking photos for marketing, advertising... Read Full Review
good
By : Kim Moffat
Mar 5, 2019Thanks very much Richard. We appreciate your comments & look forward to working with you...
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By : 'LRackley'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : EH7
We recently moved up to Edinburgh from the Cotswolds and have rented a property through Fineholm. This was no small undertaking but Kim was very helpful right from the start and made what could have been a stressful process so much easier. The service provided was friendly, prompt, and... Read Full Review
Good
By : Kim Cowan
Mar 5, 2019Thank you very much for your positive comments. I hope you are enjoying the...
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By : 'KHep'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : EH4
Rented a 'first flat' for our son, we live overseas and Kim was so helpful. We've not rented a property since the 1990's so it was all new to us and Kim was patient and answered all of our questions fully. She offered great advice on where to have credit checks... Read Full Review
By : Kim Cowan
Mar 5, 2019Thank you so much for your positive comments. I really appreciate...
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Angie
Jill
By : 'Good'
Services : Letting( As a Owner )
Rent PCM : £785
Would you recommend ? : Yes
Postcode : EH8
Fineholm are very professional, fair and efficient at handling lettings and maintenance in a timely manner. The only negative comment I can make on Fineholm and is why I have not given them a 5 star rating, is that they need to be tougher on their contractors, who do cleaning and other maintenance... Read Full Review
Good
By : Mandy Beard
Nov 29, 2018thank you for your comments and we note the 1 star deduction and will take your comments on board - once again many...
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By : 'SB'
Services : Letting( As a Tenant )
Rent PCM : £975
Would you recommend ? : Yes
Postcode : EH14
It was my first time letting in Edinburgh, and the support I got from Kim and FineHolm team is really commendable. From booking the viewing to answering the queries and finalising the house, the experience was very clear and smooth. Kim understood our problems (being first time tenant)and helped... Read Full Review
Good
By : Kim Moffat
Nov 27, 2018Thank you very much! I really appreciate your...
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By : 'Hannah'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH74
I rented a flat from Fineholm (Edinburgh) for just under a year, with the tenancy finishing in June. We dealt primarily with Kim and Leanne, who were less than helpful from beginning to end. Moving in, the flat was dirty (there was literally faeces on toilet brushes and our feet were black from ... Read Full Review
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By : 'Macarmo'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH6
I had very bad experience with this agency and I don't recommend at all. Their policy and fees are too high and expensive for small and old properties that don't deserve this rent or fees. Please be... Read Full Review
Thry never help
By : Mandy Beard
Aug 24, 2018Good Afternoon "Macarmo", we do not charge tenants fees in line with legislation and do market properties in line with market rents. If you would like to get in touch directly with me,...
