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3.6/5, 18 Reviews
67% Recommended
50% letting valuation accuracy
50% letting fee satisfaction
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Emma
Emma
By : 'Margaret'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £625
Would you recommend ? : No
Postcode : TA20
I asked Haart in Taunton to value my property with a view to selling. It was valued but no photos taken. I did however sign a contract but did not think it was a sole agency as I had just been with an estate agent and was not clear of the two week tied in period. I then decided not to sell at that time as I had tried another agent and got no viewings so was dispondent. I sent an e-mail cancelling my contract. I then decided to try and rent my property with the same people. Photos were taken but I did not sign anything this time. I received a letter from Haart saying that I was in a contract with them until 21 January 2016 which is not true as I cancelled that contract. They now want me to speak to their legal department tomorrow as it sounds as though they want a sole agency fee if I go ahead and sell the property with another estate agent or let the property out with another agent. This is not good practice. This has been a set up from start to finish. In this area they inform each other of what has been said and they set you up to fail in everything you do. I want out of this area they are a bunch of crooks. I have my e-mail cancelling the contract and have forwarded it to them. AVOID LIKE THE PLAGUE!
By : haart Estate Agents
Nov 18, 2015Hi, Sorry to read this. Can you forward the details including the cancellation email to help@haart,co.uk so we can try to resolve this ? Many thanks Melanie Smith Customer Relations Manager
Contact Rebecca Chudley in writing, Branch Manager
Last updated at 9/14/2015, 5:07:40 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 50.00% | £500 | £1,295 |
haart
51\/52 High Street, Taunton, Somerset
TA1 3PR
01823 326444
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By : 'Roseanna'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : EX1
Haart lost me thousands of pounds due to their negligence to complete their contracted tasks. I am now having to take them to court to try and recover the... Read Full Review
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dan
By : 'Andrew'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TA6
Dan was very helpful during and throughout the process would recommend if your looking for a property or a... Read Full Review
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Victoria
By : 'Alison'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TA1
I was very pleased with the personal, friendly and efficient service from Victoria at Haart Estate Agent. Victoria was helpful, knowledgeable, called back when she said she would, a good experience in what is a stressful process, I would definitely recommend to other... Read Full Review
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By : 'carmen'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TAG
Very fast response and very to my emails and Mr Munroe got me the viewing marked as soon as... Read Full Review
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James
By : 'Karen'
Services : Other
Would you recommend ? : Yes
Postcode : TA2
Just signed up with Haart Taunton branch. Absolutely fantastic experience to date. James couldn’t have been more professional on the intro meeting - no hard sale and took the time to explain the marketing thoroughly. 3 days in and already 3 viewings booked. Professional service... Read Full Review
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By : 'Mnewland'
Services : Letting( As a Owner )
Rent PCM : £1295
Would you recommend ? : No
Postcode : TA3
We wanted to let our house out with haart and after three weeks cancelled the service. The communication was dreadful, there was no feedback on viewings, promises were broken and so on. I wouldn't trust them to rent out my car let alone my house. A truly awful... Read Full Review
N/A
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dan
By : 'Melanie'
Services : Other
Would you recommend ? : Yes
Postcode : TA1
Thanks to Dan Saunders for all your help in finding suitable properties for our clients. You're always a pleasure to talk to, going above and beyond to accommodate my endless stream of prospective tenants! I would recommend Haart for both tenants and landlords! Fantastic customer service... Read Full Review
By : Dan Saunders
Jul 5, 2018Thank you Melanie, I'm glad you've found the service a pleasurable...
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James
By : 'Jake'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TA6
Looking into buying my first home, both James' have been really helpful and patient with my situation ... fully recommend them to everyone looking into buying. Thanks again... Read Full Review
Didn’t have any fees
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By : 'Kate'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TA1
I'd a fantastic service from James, Brandon and Dan. They went the extra mile for me as I was out of the country while the property was up for sale. I'm very happy to highly recommend Heart... Read Full Review
Very acceptable and fair.
By : James Devlin
May 9, 2018Hi Kate, Thank you very much for your kind review of our company and the excellent service you received! Unfortunately you didn't click 5-Stars so it has been registered as a 1-Star review!! If you...
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By : 'Bob'
Services : Sales( As a Vendor )
Sold price : £525000
Would you recommend ? : Yes
Postcode : TA6
Found Haarts very professional and thorough in their approach to marketing my property. Escorted every viewing which not all agents do. All staff made sure they were well versed with the property and answered all queries by clients... Read Full Review
Fees are in line with other agents
By : ross
Mar 9, 2018Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful...
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Emma
dan
By : 'Daveyb'
Services : Sales( As a Buyer )
Sold price : £120000
Would you recommend ? : Yes
Postcode : TA2
Recently purchased a Property through Haarts arranged a few viewings and Dan was always punctual. They encountered a few problems with the vendor, but Emma was very good and kept me up to date in a very difficult situation, very frustrating at times but no fault of the agents. Overall very... Read Full Review
By : Ross
Apr 18, 2017Hi Daveyb, Thank you for your kind review of our Taunton branch, we're pleased to hear you received a very satisfactory service. We will pass this feedback...
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By : 'Steve'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : TA2
Emma, James & Dan at Haart have been very helpful with the effort they have put into selling my house, they have continually rang me with updates on prospective buyers and always contact me to make sure it is ok to bring people around for viewings,a very professional team, I wouldn't hesitate... Read Full Review
This agent's fees are very reasonable within the sector market
By : Ross
Feb 10, 2017Hi Steve, Thank you for your kind review of our Taunton branch, we're happy to hear they were very helpful with the sale of your property and kept you constantly updated throughout. We will pass...
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Emma
Emma
By : 'Margaret'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : TA20
I asked Haart in Taunton to value my property with a view to selling. It was valued but no photos taken. I did however sign a contract but did not think it was a sole agency as I had just been with an estate agent and was not clear of the two week tied in period. I then decided not to sell at... Read Full Review
By : haart Estate Agents
Nov 18, 2015Hi, Sorry to read this. Can you forward the details including the cancellation email to help@haart,co.uk so we can try to resolve this ? Many thanks Melanie Smith Customer Relations...
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By : 'Paula'
Services : Sales( As a Vendor )
Sold price : £150000
Would you recommend ? : Yes
Postcode : TA5
We cannot praise Haarts enough. They found a buyer within 4 days. Professional team run by an excellent manager Rebecca. Emma kept us up to date with the buyers progress. Thank you so much for making this transaction stress free. We will always recommend you. In fact we are selling a second... Read Full Review
By : Customer Relations Manager
Sep 3, 2015Hi Paula, Thank you for your lovely review. We are so pleased to hear about your experience with us and the success of your sale. All the best with your second property. Kind...
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By : 'laura'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : TA1
Haart in taunton have no morals or principals in my view. They have no respect and are very rude! We are renting a flat through their company. It has really bad black mould an inch thick off of the walls! Including in my 6 months old sons bedroom! It resulted in my son being hospitalised and haart... Read Full Review
By : Customer Relations Manager
Dec 12, 2014Hi Laura I'm really sorry to hear about this. Please can you drop me an email as soon as possible so we can investigate this urgently: help@haart.co.uk Many thanks Melanie Smith Customer...
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Will
By : 'Claire'
Services : Sales( As a Vendor )
Sold price : £181000
Would you recommend ? : Yes
Postcode : TA3
Exceptional service from an exceptional member of staff. I put the sale of the property down to the perseverance, interest and professionalism of Will H. I honestly felt as though he was invested in the sale of the property and my trust in him led to me agreeing (reluctantly!) to an Open House... Read Full Review
Agents were open to negotiation
By : Customer Relations Manager
Jul 10, 2014Dear Claire, Thank you for taking the time to write this review. We are very pleased to hear about your positive experience with us. All the best for the future! Melanie Smith, Customer Relations ...
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By : 'Kim0034'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : TA1
This is my first time property hunting, but I know bad service when I see it and quite frankly the way Haart have treated me and my partner, I will never use them again. I called the Haart office in Taunton several weeks back now to view some flats to let. Over the phone I gave them my budget,... Read Full Review
Haart could have treated us with a little decent respect and acted as though they actually wanted our custom. They should have a communal diary, so that everyone can see who is viewing what when. They should keep a tight record of their customers details. And they should keep each others phone numbers and keep their phones. They should be more polite and focus more on their customer service. They should be more prepared and more organised. And overall more professional.
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By : 'Luc-001'
Services : Letting( As a Tenant )
Would you recommend ? : No
At first this estate agents were helpful and friendly... Then the cracks started to show... Starting with the Agents not being able to give us a second veiwing of the property in which we had agreed to rent with... 3 weeks it too us and the second viewing that we had was the day before our move in... Read Full Review
By : TheTruth
Aug 11, 2012so after two viewings you didnt notice the damp, the smells or the filth? and you still moved in??? your mistake im...
