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Taunton, TA1
3.6/5, 18 Reviews
67% Recommended
50% letting valuation accuracy
50% letting fee satisfaction
Our phone lines are open 7 days a week until 10pm to offer you the best possible service and to guarantee we never miss an opportunty
"Excellent..."
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5 Star Review
By : 'Kate'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : TA1
May 2, 2018
People found this helpful0
I'd a fantastic service from James, Brandon and Dan. They went the extra mile for me as I was out of the country while the property was up for sale. I'm very happy to highly recommend Heart Taunton.
Comments on Agent Fees
Very acceptable and fair.
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By : James Devlin
May 9, 2018Hi Kate, Thank you very much for your kind review of our company and the excellent service you received! Unfortunately you didn't click 5-Stars so it has been registered as a 1-Star review!! If you have the ability to edit it, that would be amazing :) It has been a pleasure dealing with you throughout this transaction. James from Haart Taunton
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 50.00% | £500 | £1,295 |
Areas covered
- TA1
- TA2
- TA3
- TA4
- TA5
- TA6
- TA7
Address
haart
51\/52 High Street, Taunton, Somerset
TA1 3PR
01823 326444
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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1 Star Review
By : 'Roseanna'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : EX1
Jan 11, 2025
People found this helpful0
Haart lost me thousands of pounds due to their negligence to complete their contracted tasks. I am now having to take them to court to try and recover the... Read Full Review
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Roseanna said about haart
Services : Letting( As a Owner )Date: 11th Jan 2025
Haart lost me thousands of pounds due to their negligence to complete their contracted tasks. I am now having to take them to court to try and recover the losses.
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Dan was very helpful during ...
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5 Star Review
dan
By : 'Andrew'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TA6
Mar 2, 2021
People found this helpful0
Dan was very helpful during and throughout the process would recommend if your looking for a property or a... Read Full Review
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Andrew said about haart
Services : Letting( As a Tenant )Date: 2nd Mar 2021
Dan was very helpful during and throughout the process would recommend if your looking for a property or a room
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Great standard of ...
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5 Star Review
Victoria
By : 'Alison'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TA1
Dec 13, 2019
People found this helpful0
I was very pleased with the personal, friendly and efficient service from Victoria at Haart Estate Agent. Victoria was helpful, knowledgeable, called back when she said she would, a good experience in what is a stressful process, I would definitely recommend to other... Read Full Review
Comments (0)I was very pleased with the personal, friendly and efficient service from Victoria at Haart Estate Agent.
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Alison Stevens said about haart
Services : Sales( As a Buyer )Date: 13th Dec 2019
I was very pleased with the personal, friendly and efficient service from Victoria at Haart Estate Agent.
Victoria was helpful, knowledgeable, called back when she said she would, a good experience in what is a stressful process, I would definitely recommend to other people.
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Very fast and friendly ...
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5 Star Review
By : 'carmen'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TAG
Aug 1, 2019
People found this helpful0
Very fast response and very to my emails and Mr Munroe got me the viewing marked as soon as... Read Full Review
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carmen de lara said about haart
Services : Sales( As a Buyer )Date: 1st Aug 2019
Very fast response and very to my emails and Mr Munroe got me the viewing marked as soon as possible
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Just signed up with Haart ...
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5 Star Review
James
By : 'Karen'
Services : Other
Would you recommend ? : Yes
Postcode : TA2
Jun 23, 2019
People found this helpful0
Just signed up with Haart Taunton branch. Absolutely fantastic experience to date. James couldn’t have been more professional on the intro meeting - no hard sale and took the time to explain the marketing thoroughly. 3 days in and already 3 viewings booked. Professional service... Read Full Review
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Karen farmer said about haart
Services : Other( )Date: 23rd Jun 2019
Just signed up with Haart Taunton branch. Absolutely fantastic experience to date. James couldn’t have been more professional on the intro meeting - no hard sale and took the time to explain the marketing thoroughly. 3 days in and already 3 viewings booked. Professional service through and through. Lots of contact and a great team. Haart were recommended to me and I can see why. after the 1st meeting never considered getting a second estate agent out - why bother - James at Haart an absolute winner in my opinion. I got the best 1st time.
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Dreadful! ...
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1 Star Review
By : 'Mnewland'
Services : Letting( As a Owner )
Rent PCM : £1295
Would you recommend ? : No
Postcode : TA3
Aug 6, 2018
People found this helpful0
We wanted to let our house out with haart and after three weeks cancelled the service. The communication was dreadful, there was no feedback on viewings, promises were broken and so on. I wouldn't trust them to rent out my car let alone my house. A truly awful... Read Full Review
Comments on Agent Fees
N/A
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Mnewland said about haart
Services : Letting( As a Owner )Date: 6th Aug 2018
We wanted to let our house out with haart and after three weeks cancelled the service. The communication was dreadful, there was no feedback on viewings, promises were broken and so on. I wouldn't trust them to rent out my car let alone my house. A truly awful experience.
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Excellent Customer ...
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5 Star Review
dan
By : 'Melanie'
Services : Other
Would you recommend ? : Yes
Postcode : TA1
Jul 4, 2018
People found this helpful0
Thanks to Dan Saunders for all your help in finding suitable properties for our clients. You're always a pleasure to talk to, going above and beyond to accommodate my endless stream of prospective tenants! I would recommend Haart for both tenants and landlords! Fantastic customer service... Read Full Review
Comments (1)Thanks to Dan Saunders for all your help in finding suitable properties for our clients. You're always a pleasure to talk to, going above and beyond to accommodate my endless stream of prospective tenants! I would recommend Haart for both tenants and landlords!
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Melanie said about haart
Services : Other( )Date: 4th Jul 2018
Thanks to Dan Saunders for all your help in finding suitable properties for our clients. You're always a pleasure to talk to, going above and beyond to accommodate my endless stream of prospective tenants! I would recommend Haart for both tenants and landlords!
Fantastic customer service every time!
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By : Dan Saunders
Jul 5, 2018Thank you Melanie, I'm glad you've found the service a pleasurable...
Knowledgeable & ...
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5 Star Review
James
By : 'Jake'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TA6
Jul 2, 2018
People found this helpful0
Looking into buying my first home, both James' have been really helpful and patient with my situation ... fully recommend them to everyone looking into buying. Thanks again... Read Full Review
Comments on Agent Fees
Didn’t have any fees
Comments (0)Looking into buying my first home, both James' have been really helpful and patient with my situation ... fully recommend them to everyone looking into buying.
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Jake said about haart
Services : Sales( As a Buyer )Date: 2nd Jul 2018
Looking into buying my first home, both James' have been really helpful and patient with my situation ... fully recommend them to everyone looking into buying.
Thanks again :)
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Excellent ...
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5 Star Review
By : 'Kate'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TA1
May 2, 2018
People found this helpful0
I'd a fantastic service from James, Brandon and Dan. They went the extra mile for me as I was out of the country while the property was up for sale. I'm very happy to highly recommend Heart... Read Full Review
Comments on Agent Fees
Very acceptable and fair.
Comments (1)Was this helpful?:
Kate said about haart
Services : Sales( As a Vendor )Date: 2nd May 2018
I'd a fantastic service from James, Brandon and Dan. They went the extra mile for me as I was out of the country while the property was up for sale. I'm very happy to highly recommend Heart Taunton.
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By : James Devlin
May 9, 2018Hi Kate, Thank you very much for your kind review of our company and the excellent service you received! Unfortunately you didn't click 5-Stars so it has been registered as a 1-Star review!! If you...
Found Haarts very ...
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5 Star Review
By : 'Bob'
Services : Sales( As a Vendor )
Sold price : £525000
Would you recommend ? : Yes
Postcode : TA6
Jan 30, 2018
People found this helpful0
Found Haarts very professional and thorough in their approach to marketing my property. Escorted every viewing which not all agents do. All staff made sure they were well versed with the property and answered all queries by clients... Read Full Review
Comments on Agent Fees
Fees are in line with other agents
Comments (1)Was this helpful?:
Bob said about haart
Services : Sales( As a Vendor )Date: 30th Jan 2018
Found Haarts very professional and thorough in their approach to marketing my property. Escorted every viewing which not all agents do. All staff made sure they were well versed with the property and answered all queries by clients fully.
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By : ross
Mar 9, 2018Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful...
Recently purchased a Property ...
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5 Star Review
Emma
dan
By : 'Daveyb'
Services : Sales( As a Buyer )
Sold price : £120000
Would you recommend ? : Yes
Postcode : TA2
Apr 16, 2017
People found this helpful0
Recently purchased a Property through Haarts arranged a few viewings and Dan was always punctual. They encountered a few problems with the vendor, but Emma was very good and kept me up to date in a very difficult situation, very frustrating at times but no fault of the agents. Overall very... Read Full Review
Comments (1)Recently purchased a Property through Haarts arranged a few viewings and Dan was always punctual.
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Daveyb said about haart
Services : Sales( As a Buyer )Date: 16th Apr 2017
Recently purchased a Property through Haarts arranged a few viewings and Dan was always punctual.
They encountered a few problems with the vendor, but Emma was very good and kept me up to date in a very difficult situation, very frustrating at times but no fault of the agents.
Overall very satisfied with their effort and that of their colleagues, even got a coffee in a Flirty Thirty mug, boosted my ego no end. Many Thanks
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By : Ross
Apr 18, 2017Hi Daveyb, Thank you for your kind review of our Taunton branch, we're pleased to hear you received a very satisfactory service. We will pass this feedback...
Emma, James & Dan at ...
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5 Star Review
By : 'Steve'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : TA2
Feb 10, 2017
People found this helpful0
Emma, James & Dan at Haart have been very helpful with the effort they have put into selling my house, they have continually rang me with updates on prospective buyers and always contact me to make sure it is ok to bring people around for viewings,a very professional team, I wouldn't hesitate... Read Full Review
Comments on Agent Fees
This agent's fees are very reasonable within the sector market
Comments (1)Emma, James & Dan at Haart have been very helpful with the effort they have put into selling my house, they have continually rang me with updates on prospective buyers and always contact me to make sure it is ok to bring people around for viewings,a very professional
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Steve said about haart
Services : Sales( Prospective Vendor/Buyer )Date: 10th Feb 2017
Emma, James & Dan at Haart have been very helpful with the effort they have put into selling my house, they have continually rang me with updates on prospective buyers and always contact me to make sure it is ok to bring people around for viewings,a very professional
team, I wouldn't hesitate to recommend them to anybody wishing to sell a property,
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By : Ross
Feb 10, 2017Hi Steve, Thank you for your kind review of our Taunton branch, we're happy to hear they were very helpful with the sale of your property and kept you constantly updated throughout. We will pass...
I asked Haart in Taunton to ...
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1 Star Review
Emma
Emma
By : 'Margaret'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : TA20
Nov 13, 2015
People found this helpful4
I asked Haart in Taunton to value my property with a view to selling. It was valued but no photos taken. I did however sign a contract but did not think it was a sole agency as I had just been with an estate agent and was not clear of the two week tied in period. I then decided not to sell at... Read Full Review
Comments (1)I asked Haart in Taunton to value my property with a view to selling. It was valued but no photos taken. I did however sign a contract but did not think it was a sole agency as I had just been with an estate agent and was not clear of the two week tied in period. I then decided not to sell at that time as I had tried another agent and got no viewings so was dispondent. I sent an e-mail cancelling my contract. I then decided to try and rent my property with the same people. Photos were taken but I did not sign anything this time.
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Margaret said about haart
Services : Letting( As a Prospective Landlord/Tenant )Date: 13th Nov 2015
I asked Haart in Taunton to value my property with a view to selling. It was valued but no photos taken. I did however sign a contract but did not think it was a sole agency as I had just been with an estate agent and was not clear of the two week tied in period. I then decided not to sell at that time as I had tried another agent and got no viewings so was dispondent. I sent an e-mail cancelling my contract. I then decided to try and rent my property with the same people. Photos were taken but I did not sign anything this time.
I received a letter from Haart saying that I was in a contract with them until 21 January 2016 which is not true as I cancelled that contract. They now want me to speak to their legal department tomorrow as it sounds as though they want a sole agency fee if I go ahead and sell the property with another estate agent or let the property out with another agent. This is not good practice.
This has been a set up from start to finish. In this area they inform each other of what has been said and they set you up to fail in everything you do. I want out of this area they are a bunch of crooks. I have my e-mail cancelling the contract and have forwarded it to them. AVOID LIKE THE PLAGUE!
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By : haart Estate Agents
Nov 18, 2015Hi, Sorry to read this. Can you forward the details including the cancellation email to help@haart,co.uk so we can try to resolve this ? Many thanks Melanie Smith Customer Relations...
We cannot praise Haarts ...
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5 Star Review
By : 'Paula'
Services : Sales( As a Vendor )
Sold price : £150000
Would you recommend ? : Yes
Postcode : TA5
Aug 19, 2015
People found this helpful0
We cannot praise Haarts enough. They found a buyer within 4 days. Professional team run by an excellent manager Rebecca. Emma kept us up to date with the buyers progress. Thank you so much for making this transaction stress free. We will always recommend you. In fact we are selling a second... Read Full Review
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Paula Reich said about haart
Services : Sales( As a Vendor )Date: 19th Aug 2015
We cannot praise Haarts enough. They found a buyer within 4 days. Professional team run by an excellent manager Rebecca. Emma kept us up to date with the buyers progress. Thank you so much for making this transaction stress free. We will always recommend you. In fact we are selling a second property with you now.
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By : Customer Relations Manager
Sep 3, 2015Hi Paula, Thank you for your lovely review. We are so pleased to hear about your experience with us and the success of your sale. All the best with your second property. Kind...
Haart in taunton have no ...
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1 Star Review
By : 'laura'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : TA1
Dec 8, 2014
People found this helpful4
Haart in taunton have no morals or principals in my view. They have no respect and are very rude! We are renting a flat through their company. It has really bad black mould an inch thick off of the walls! Including in my 6 months old sons bedroom! It resulted in my son being hospitalised and haart... Read Full Review
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laura said about haart
Services : Letting( As a Tenant )Date: 8th Dec 2014
Haart in taunton have no morals or principals in my view. They have no respect and are very rude! We are renting a flat through their company. It has really bad black mould an inch thick off of the walls! Including in my 6 months old sons bedroom! It resulted in my son being hospitalised and haart did not care! They left us to live in these conditions and kept saying we'll be back in touch each time but never did!!!!! My son got extremely ill by there neglect for us. Would never recommended even if I was paid to!!!
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By : Customer Relations Manager
Dec 12, 2014Hi Laura I'm really sorry to hear about this. Please can you drop me an email as soon as possible so we can investigate this urgently: help@haart.co.uk Many thanks Melanie Smith Customer...
Exceptional service from an ...
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4 Star Review
Will
By : 'Claire'
Services : Sales( As a Vendor )
Sold price : £181000
Would you recommend ? : Yes
Postcode : TA3
Jul 9, 2014
People found this helpful0
Exceptional service from an exceptional member of staff. I put the sale of the property down to the perseverance, interest and professionalism of Will H. I honestly felt as though he was invested in the sale of the property and my trust in him led to me agreeing (reluctantly!) to an Open House... Read Full Review
Comments on Agent Fees
Agents were open to negotiation
Comments (1)Was this helpful?:
Claire said about haart
Services : Sales( As a Vendor )Date: 9th Jul 2014
Exceptional service from an exceptional member of staff. I put the sale of the property down to the perseverance, interest and professionalism of Will H. I honestly felt as though he was invested in the sale of the property and my trust in him led to me agreeing (reluctantly!) to an Open House which led to the sale of the property. He kept in touch at all times with constant feedback, and no estate agent could have done more.
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By : Customer Relations Manager
Jul 10, 2014Dear Claire, Thank you for taking the time to write this review. We are very pleased to hear about your positive experience with us. All the best for the future! Melanie Smith, Customer Relations ...
This is my first time ...
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1 Star Review
By : 'Kim0034'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : TA1
Apr 2, 2013
People found this helpful9
This is my first time property hunting, but I know bad service when I see it and quite frankly the way Haart have treated me and my partner, I will never use them again. I called the Haart office in Taunton several weeks back now to view some flats to let. Over the phone I gave them my budget,... Read Full Review
What agent could do to change your mind?
Haart could have treated us with a little decent respect and acted as though they actually wanted our custom. They should have a communal diary, so that everyone can see who is viewing what when. They should keep a tight record of their customers details. And they should keep each others phone numbers and keep their phones. They should be more polite and focus more on their customer service. They should be more prepared and more organised. And overall more professional.
Comments (0)This is my first time property hunting, but I know bad service when I see it and quite frankly the way Haart have treated me and my partner, I will never use them again.
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Kim0034 said about haart
Services : Letting( As a Prospective Landlord/Tenant )Date: 2nd Apr 2013
This is my first time property hunting, but I know bad service when I see it and quite frankly the way Haart have treated me and my partner, I will never use them again.
I called the Haart office in Taunton several weeks back now to view some flats to let. Over the phone I gave them my budget, my requirements, my job title, my partners job title, my current address, email, phone no. etc. We arranged to meet one day in the afternoon after me and my partner finish work.
When me and my partner arrived at the office several days later to attend our pre-arranged viewing they had no idea we were coming, we weren't even in their books! The agent supposed to be showing us the properties was showing someone else around. Without so much as an apology we were sent home and asked to come back the same time the next day.
The next day me and my partner returned to Haart and again we were met by confused looks, we were asked to take a seat and someone would be with us shortly.
We sat in the office for half an hour whilst a Haart employee frantically rushed around, trying to find his colleagues number. After eventually finding the number he couldn't get hold.
When the agent who was suppose to be showing us around finally arrived he didn't greet us or apologise for being late. Instead, he sat to his desk and began typing emails and making phone calls. After a long wait he approached us and explained that he hadn't any keys to view any flats and hadn't contacted any landlords or tenants beforehand to let them know we were coming; so we were sent home and our booking rescheduled again.
The third time our re-scheduled viewing rolled round I had no faith. I made my partner ring in advance and check that they were ready. Quite frankly, I had better things to do on a Saturday than sit in the Haart office for half an hour being treated like dirt, only to eventually be thrown out into the street empty handed again.
I began to take the way me and my partner had been treated personally, I believed that because we weren't married or middle aged the agents weren't taking us seriously.
It was a good job my partner did ring to confirm the booking, because once again they hadn't arranged anything for us. They had to take all our details again, because they had no record of them and all the places I had originally shown interest in were gone; we were promised to be shown something later in the week without fail.
Today, after a long day at work me and my partner wandered on up to the Haart office and to our surprise we were recognised! (I suppose only because we've shown our faces in there so much over the past couple weeks)!
My partner had once again called up beforehand to confirm and he had been asked for our details again, budget, location, other requirements... so we were appalled to be asked what our budget was yet again. We let them know and then the agent began searching on her computer for place to show us. We waited in the office for 15 minutes whilst she planned out where to take us.
When she was done she asked us if we were ready and then dissappeared, only to reappear a moment later and ask us quite bluntly 'Are you coming!?', she was taking us out to the car park behind the offices to drive us to our viewing but rather than politely explaining that we were taking the car assumed that we were mind readers.
We got in the car and started driving and then she asked what our preferred location was. My partner explained that he had told her on the phone not two hours ago that we wanted central Taunton and she explained that she was showing us two properties both on the outskirts of Taunton and had only confirmed one, because she hadn't called the landlord in advance about the second.
Reluctantly, I was driven way out of Taunton, away from work, away from the shops, away from all the conveniences I was searching for in staying central and was dragged very half-asked around a flat that I saw very little in.
It was obvious to me that the agent was more concerned about getting home on time than renting the property out. She almost tried getting away without giving us a lift back into town!
Throughout my experience with Haart I have been treated with no respect.
The way me and my partner have been passed between colleagues means that no one has built any kind of log of who we are or what we're looking for.
Each and every time, we've had to contact them first, even when promised they haven't contacted us to confirm or re-schedule anything, me and my partner have been doing all the work.
The fact in took us four attempts to see one property that wasn't even remotely what we were after is appalling.
This is the final straw, I will never use Haart again. Not in Taunton, not anywhere.
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At first this estate agents ...
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1 Star Review
By : 'Luc-001'
Services : Letting( As a Tenant )
Would you recommend ? : No
Mar 22, 2012
People found this helpful9
At first this estate agents were helpful and friendly... Then the cracks started to show... Starting with the Agents not being able to give us a second veiwing of the property in which we had agreed to rent with... 3 weeks it too us and the second viewing that we had was the day before our move in... Read Full Review
Comments (1)At first this estate agents were helpful and friendly... Then the cracks started to show... Starting with the Agents not being able to give us a second veiwing of the property in which we had agreed to rent with... 3 weeks it too us and the second viewing that we had was the day before our move in date... so moving day all fine and cheery then.. as soon as they get the money... they dont want to know... the property has bad damp, smells and was absolutely filthy!
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Luc-001 said about haart
Services : Letting( As a Tenant )Date: 22nd Mar 2012
At first this estate agents were helpful and friendly... Then the cracks started to show... Starting with the Agents not being able to give us a second veiwing of the property in which we had agreed to rent with... 3 weeks it too us and the second viewing that we had was the day before our move in date... so moving day all fine and cheery then.. as soon as they get the money... they dont want to know... the property has bad damp, smells and was absolutely filthy!
Now we have been living in the property for a month we have done a little decorating and given the house the tLC which it deserves as its a lovely house... So .. our rent is due at the end of the month.. asking numerous times for the rent to be taken on the 1st of every month The girl at haart completely avoided my questions bearing in mind ive emailed her on 9 different occasions regarding this, also Bank details givene to us are fo a completely different property! So how only has this leaked their datat protection act but they have given out quite carelessly bank account details for another lanlord! The maintenance department are hopeless! I called them on the 6th March in regards to the pull cord for the bathroom light being broken... its the 22nd now and i still have heard nothing!!
FAIL
Will not be using this estate agent again!!
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By : TheTruth
Aug 11, 2012so after two viewings you didnt notice the damp, the smells or the filth? and you still moved in??? your mistake im...
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Complaints Procedure
Contact Rebecca Chudley in writing, Branch Manager
Last updated at 9/14/2015, 5:07:40 AM by allAgents
