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4.6/5, 74 Reviews
91% Recommended
100% letting valuation accuracy
89% letting fee satisfaction
Gemma
Andrew
By : 'R&E'
Services : Sales(As a Buyer)
Sold price : £425000
Would you recommend ? : Yes
Postcode : GU35
Dealing with this estate agent has renewed our faith in the industry, there are some stars out there with your interest at heart. Dealing with Gemma Miller from the outset was a delight. Its safe to say my wife and I agree that in our experience she is peerless. The service was efficient, transparent when needed and seamless. We both felt we had someone in our corner. When problems arose, when our own estate agent hid behind their desk, Gemma resolved issues not even belonging to her on our behalf. We have to add our positive experience also relates to Andrew and all of his staff when we had to deal with them in Gemma's absence. Its a shame anyone has left a negative comment about this agent as its hard to believe Bourne would take such an approach as described. Thank you Gemma, Andrew and your staff and colleagues.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Letting | 100% | 89.00% | £500 | £1,850 |
Bourne Estate Agents
72a High Street, Alton, Hampshire
GU34 1ET
01420 541454
For complaints please write to Andrew Miller at 10 Normandy Street or email amiller@bourneestateagents.com. We will aim to get back to you within 7 days.
Last updated at 3/26/2015, 8:56:08 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Molly
By : 'Lou'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : GU34
I have recently rented a property with Bourne and had the pleasure of being looked after during the process by Molly Calder in Lettings. From start to finish, Molly was tip top with efficiency and helpfulness - would highly recommend her and the team at Bourne. Thankyou Molly... Read Full Review
Phoebe
By : 'Diane'
Services : Sales( As a Vendor )
Sold price : £245000
Would you recommend ? : Yes
Postcode : GU34
I have been dealing with Phoebe at Bourne for the last few months in the sale of my father's house after he passed away. I cannot praise her high enough for all her help with everything. She has gone above and beyond and been a godsend even with the solicitors. She has kept me informed every... Read Full Review
Ayisha
By : 'Adam'
Services : Letting( As a Owner )
Rent PCM : £500
Would you recommend ? : No
Postcode : GU34
Flexible, prompt and efficient. The Alton team looked after me well as a landlord and I felt in safe... Read Full Review
By : 'Paul'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GU35
I just wanted to write that I had such a hard time finding a property a lot of estate agents where unhelpful and quite rude to me. Until I came across Bourne estate agents the 2 lady's who help me find a property where the nicest people ever and went the extra mile to help me and I am so... Read Full Review
Dianne
By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GU34
Worst estate agents I've ever used. Terrible communication, when it came to the end of our tenancy they tried charging us for damages to the property that already there when we moved in, and stated in the check in report. We used a cleaner recommended by them which apparently wasn't up... Read Full Review
Jayne
By : 'Tim'
Services : Letting( As a Owner )
Rent PCM : £1795
Would you recommend ? : Yes
Postcode : GU34
Absolutely brilliant service from Jayne at Bourne in Alton. Would whole-heartedly recommend to anyone looking for a rental property to be looked after by the very best... Read Full Review
By : 'ivana_tasker@hotmail.com'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : GU34
We have just had an absolutely horrendous experience with Bourne Estate Agent in Alton. We were selling and buying through them which turned out to be the worst mistake we have ever made. It all seemed to be going well at first. We sold our house quickly and got an offer accepted on a new house... Read Full Review
By : Jeb Homes
Aug 5, 2020I am the seller and builder of this property and I think it is very unfair to be blaming the agent given it was them who were urging me to stick with yourselves as a buyer. Unfortunately your demands ...
By : 'Rob'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £265000
Would you recommend ? : No
Postcode : GU
Really bad communication. I phoned several times and each time they said they would phone me back about this property. All I wanted was to book a viewing but later found out the property had been sold. I discovered this not by they staff or website but though rightmove. Very frutrasting and still... Read Full Review
Didn't get that far
By : Andrew Miller
Dec 4, 2018Thank you for taking the time to write a review about us, I do apologise for the time it has taken to respond but we don't use this website so have only just noticed it. I am sorry to hear that you...
Dianne
By : 'Ilan'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : GU21
We live in a 2bed room flat for 18 months in Woking and we are tenant.the family who lives below my flats are racist and they vandalised my car and I have reported to your property manager Dianne she never listen to us and she listen only to the racist tenant and never consider our words and keep... Read Full Review
Bad
By : Andrew Miller
Dec 4, 2018Thank you for taking the time to write a review, I am sorry it has taken sometime to come back to you with a response, this isn't a site we use so only check it from time to time. I believe your...
Jack
By : 'Ryan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GU34
Today I completed my move into a property in Alton, I have to say the communication between myself and the agents the whole time was fast and answered all questions along the way, and the property is lovely too. Definitely would recommend them... Read Full Review
By : 'FrustratedOfAlton'
Services : Letting( As a Tenant )
Would you recommend ? : No
This Review is of the Property Management Department within Bournes Lettings Agent in Alton, Hants. They have repeatedly neglected to respond to reports by us the Tenants of problems with the property, maintenance issues are not dealt with, items not fit for purpose reports ignored. We have... Read Full Review
By : K Lamb
May 25, 2016Thank you for your comment on our All Agents review page, it's disappointing to hear that you haven't received the care and attention you would expected from our services, for which we apologise...
Gemma
By : 'P'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : GU34
We recently bought a property that was marketed through Bourne. We had a very difficult time with the chain below us and Gemma was fantastic in being really pro active, keeping on top of the process the whole way and most of all being very reassuring. Something that was sincerely lacking in the... Read Full Review
I can't comment as we were purchasing.
Jon
By : 'Hannah'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : GU34
Jon was amazing with helping us get into a property quickly with the added bonus of sorting a property which allowed our dog. The process was so easy and everything was sorted quickly. Jon was always available for additional viewing for us and was always on the end of the phone or email answering ... Read Full Review
Average
Jon
Kieran
By : 'Hannah'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : GU34
Had a great experience with Bourne estate agents, Alton. The viewing was great and we fell in love with the property instantly. There was no hard selling and felt I could freely walk around the house. Knew the area very well. Moved in within a week of viewing. Was a quick service and was happy to... Read Full Review
Matched a competitor and preferred bournes friendly viewing
Jon
Kieran
By : 'Julie'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : GU34
Bourne's have been very helpful is showing us 2 flats, answering all our questions. they always responded promptly and the paper work was all dealt with by email, which was quick and... Read Full Review
Gemma
Andrew
By : 'KMRH'
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : GU34
I've just read the post left by "KM" and felt I had to have my say. Let me state from the outset, I'm a real customer of Bourne in Alton. They handled the sale of my father's property in March 2015 and subsequent move to Alton I rarely review anything online, but the comment by... Read Full Review
Very reasonable fees. Most accurate valuation. Achieved £75,000 more than another local agent's valuation!
Andrew
Gemma
By : 'Christophe'
Services : Sales( As a Vendor )
Sold price : £350000
Would you recommend ? : Yes
Postcode : GU34
I originally placed my property on the market with another agent in the town and they were unsuccessful in selling my property. Bourne were excellent at ensuring that the right potential buyer viewed my property and they were fully aware of the details of the property before arranging a viewing.... Read Full Review
Gemma
Andrew
By : 'R&E'
Services : Sales( As a Buyer )
Sold price : £425000
Would you recommend ? : Yes
Postcode : GU35
Dealing with this estate agent has renewed our faith in the industry, there are some stars out there with your interest at heart. Dealing with Gemma Miller from the outset was a delight. Its safe to say my wife and I agree that in our experience she is peerless. The service was efficient,... Read Full Review
Gemma
Andrew
By : 'Andy'
Services : Sales( As a Vendor )
Sold price : £625000
Would you recommend ? : Yes
Postcode : GU34
Bourne estate agents are one of the most professional agents I've dealt with. Their honest, pragmatic and sensible approach to helping us sell our house was a breath of fresh air compared to many in Alton. Throughout the sale process Bourne had our best interests at heart and nothing was every too... Read Full Review
Better than most yet service not compromised.
Andrew
Gemma
By : 'no'
Services : Sales( As a Vendor )
Sold price : £650000
Would you recommend ? : Yes
Postcode : GU35
I have been telling people that using Bourne's to sell my house has entirely changed my opinion of estate agents. (Really ). I have to say that my previous experiences had left me feeling less than convinced about the expertise of estate agents in general. Andrew Miller was patient, careful and... Read Full Review