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Guildford, GU1
3.8/5, 44 Reviews
66% Recommended
0% letting valuation accuracy
43% letting fee satisfaction
No Description Found
Latest Reviews
Single mother of 2
Katie McGavigan
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 43.00% | £1,100 | £1,150 |
Address
Bourne Estate Agents
5a Trinity Gate, Epsom Road, Guildford, Surrey
GU1 3JT
01483 458 337
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Bourne Estate Agents Branches (View All 6)
thanks for the work ...
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5 Star Review
David
By : 'jody'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : GU3
Jan 25, 2023
People found this helpful0
thanks for the work guys. was pleased with my purchase. the guys (especially david) went above and beyond. chasing solicitors is a nightmare but takes alot of the stress out when the agents are helpful enough and can engage for you which these guys did. would use again for... Read Full Review
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jody dobson said about Bourne Estate Agents
Services : Sales( As a Buyer )Date: 25th Jan 2023
thanks for the work guys. was pleased with my purchase. the guys (especially david) went above and beyond. chasing solicitors is a nightmare but takes alot of the stress out when the agents are helpful enough and can engage for you which these guys did. would use again for sure
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Great service by Tom, Jim and ...
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5 Star Review
David
By : 'GS'
Services : Sales( As a Buyer )
Sold price : £410000
Would you recommend ? : Yes
Postcode : GU1
Dec 30, 2022
People found this helpful0
Great service by Tom, Jim and David, where all my questions were answered and any issues were quickly chased with the seller. I would recommend Bourne Estate Agents in... Read Full Review
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GS said about Bourne Estate Agents
Services : Sales( As a Buyer )Date: 30th Dec 2022
Great service by Tom, Jim and David, where all my questions were answered and any issues were quickly chased with the seller. I would recommend Bourne Estate Agents in Guildford
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Seemed nice and helpful at ...
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2 Star Review
By : 'Disappointed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GU2
Sep 24, 2022
People found this helpful0
Seemed nice and helpful at first but turned out to be very slow to replying when it came to faults with the the house. Getting the deposit back has been a nightmare and they are very bad at... Read Full Review
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Disappointed said about Bourne Estate Agents
Services : Letting( As a Tenant )Date: 24th Sep 2022
Seemed nice and helpful at first but turned out to be very slow to replying when it came to faults with the the house. Getting the deposit back has been a nightmare and they are very bad at replying
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By : David Taylor
Sep 24, 2022Thank you for taking the time to share your comments. If you could call me on 01483 458 338 and i would be happy to hear more detail surrounding your comments...
Nearly made me & children ...
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1 Star Review
By : 'Single'
Services : Sales( As a Vendor )
Sold price : £650000
Would you recommend ? : No
Postcode : GU4
Oct 7, 2021
People found this helpful3
We had a buyer and I had an onward purchase set to complete in December. Our buyer wanted to complete in September. The agent said they would not tell the buyer that my completion date was not until December so as not to frighten her off. I thought this was unprofessional and could put her in an... Read Full Review
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Single mother of 2 said about Bourne Estate Agents
Services : Sales( As a Vendor )Date: 7th Oct 2021
We had a buyer and I had an onward purchase set to complete in December. Our buyer wanted to complete in September. The agent said they would not tell the buyer that my completion date was not until December so as not to frighten her off. I thought this was unprofessional and could put her in an awkward position with her rental property and plans and said she should be told. The agent asked me if I would vacate the property early to secure the sale to which I said absolutely not, there was no possible way I could or would do this, it was a very strong and hard NO. My ex husband offered me a reduction in his legal fees payable by me to cover my rent if I moved early however this offer was insultingly pitiful and would not have covered moving costs and even 1 month's rent and deposit, never mind the 3 months required plus associated costs and hassle. I declined the offer and said there was absolutely no chance at all that I would be vacating early but that I would vacate on completion of my onward purchase. The agent then said that in that case our buyer had pulled out of the sale and our chain had collapsed. I tried for a week to contact the agent to discuss remarketing only to be told the agent dealing with it was in meetings or out of the office. I then received the contract to sign from my solicitor. I questioned why I was being asked to sign the contract when the buyer had pulled out only for my ex husband to say she hadn't and that they were intending to complete in 8 working days time and I was expected to leave. I own the house jointly with my ex, I am a single mother with 2 children and am on an extremely low budget, this would have been entirely impossible and caused me and my children huge stress, anxiety and upset. I contacted the agent to ask why the sale was progressing given the situation and why I hadn't been told only to be told it was not their problem. I then spoke to the buyer who said that she knew my ex husband had offered me money to cover my rent, which she could only have known from Bourne. This was a private arrangement which should not have been disclosed to her. My ex husband also had a lot of information about my onward purchase which I had made clear was not to be disclosed to him given his long history of abuse towards me. I cannot prove this came from Bourne but it would have taken a lot of underhand sneaky behaviour for him to find these details out on his own and I would not be surprised if it did indeed come from Bourne. My ex husband also told me that the agent was looking for a suitable place for me to rent and was going to arrange it, without any agreement or participation from me as if I would just be relocated and sent the bill against my will and without my even approving the new place or knowing it was happening. The relationship between the agent and myself has now broken down entirely and communication is no longer possible or desired but their behaviour in this has been appalling. I had to make an urgent application to court for an emergency hearing which has cost me over £1000 I do not have. This should have been a very simple process with clear and timely communication and honesty, and instead has become a living nightmare causing insurmountable stress and upset, significant unnecessary expense and incredible acrimony all around and was entirely avoidable. I do not know what exactly they though they were doing or how this would ever be in any way acceptable behaviour but this needs addressing and potential clients should be warned. Choosing Bourne was a horrible decision I regret entirely.
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Jon Bright was excellent, he ...
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5 Star Review
Jon
Marc
By : 'Dawn'
Services : Sales( As a Vendor )
Sold price : £705000
Would you recommend ? : Yes
Postcode : KT22
Jun 17, 2021
People found this helpful0
Jon Bright was excellent, he kept me updated with all aspects of the sale of my property. Professional whilst being friendly Only Jon and Marc did viewings and always gave constructive feed back. I would recommend Bourne if you want a great... Read Full Review
Comments (0)Jon Bright was excellent, he kept me updated with all aspects of the sale of my property. Professional whilst being friendly
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Dawn Hewitt said about Bourne Estate Agents
Services : Sales( As a Vendor )Date: 17th Jun 2021
Jon Bright was excellent, he kept me updated with all aspects of the sale of my property. Professional whilst being friendly
Only Jon and Marc did viewings and always gave constructive feed back.
I would recommend Bourne if you want a great service
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We bought a house a number of ...
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5 Star Review
David
Ross
By : 'Katie'
Services : Sales( As a Vendor )
Sold price : £540000
Would you recommend ? : Yes
Postcode : GU2
Mar 2, 2020
People found this helpful1
We bought a house a number of years ago through Bourne and they were excellent in some challenging circumstances. As a result, when we recently decided to sell a rental property, we contacted them for help. It only took 6 weeks from the day we engaged Bourne to the sale completing. This is quite ... Read Full Review
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Katie McGavigan said about Bourne Estate Agents
Services : Sales( As a Vendor )Date: 2nd Mar 2020
We bought a house a number of years ago through Bourne and they were excellent in some challenging circumstances. As a result, when we recently decided to sell a rental property, we contacted them for help. It only took 6 weeks from the day we engaged Bourne to the sale completing. This is quite simply down to their knowledge of the local market and their strong network. The service throughout was excellent and the process was seamless. I cannot recommend them highly enough for their professionalism, honesty and integrity.
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We were so impressed with ...
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5 Star Review
Ross
By : 'Naomi'
Services : Sales( As a Vendor )
Sold price : £254000
Would you recommend ? : Yes
Postcode : GU2
Nov 8, 2019
People found this helpful0
We were so impressed with Bourne in a difficult situation of terrible solicitors and a buyer who pulled out at the last minute. Bourne were communicative, honest and incredibly helpful. Their after sales team were outstanding easily contactable, polite and friendly even when I was needing to ... Read Full Review
Comments (1)We were so impressed with Bourne in a difficult situation of terrible solicitors and a buyer who pulled out at the last minute.
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Naomi Mackness said about Bourne Estate Agents
Services : Sales( As a Vendor )Date: 8th Nov 2019
We were so impressed with Bourne in a difficult situation of terrible solicitors and a buyer who pulled out at the last minute.
Bourne were communicative, honest and incredibly helpful.
Their after sales team were outstanding easily contactable, polite and friendly even when I was needing to call them so many times !
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By : Ross Attwood
Nov 11, 2019Thank you for your kind words Naomi; the team are very grateful as it is always such a boost to get recognition especially in what was such a frustrating time for you and only glad we got you moved...
Wanna get stuff done? Go to ...
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5 Star Review
Ross
By : 'matt'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GU1
Oct 13, 2019
People found this helpful0
Wanna get stuff done? Go to Bourne and work with Ross Attwood, Jim Norman and the team. Expert, efficient and responsive. In a tough market they have cool heads and get it... Read Full Review
Comments (0)Wanna get stuff done? Go to Bourne and work with Ross Attwood, Jim Norman and the team.
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matt coulter said about Bourne Estate Agents
Services : Sales( As a Vendor )Date: 13th Oct 2019
Wanna get stuff done? Go to Bourne and work with Ross Attwood, Jim Norman and the team.
Expert, efficient and responsive.
In a tough market they have cool heads and get it done.
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Avoid ...
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1 Star Review
By : 'Leslie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GU2
May 29, 2019
People found this helpful2
They have very good reviews from property owners and awful reviews from tenants and I know exactly why. Owners are their customers, people looking for a house to rent are just an inconvenience. They have teenagers with no experience whatsoever to show you houses they have never put a foot in and... Read Full Review
Comments on Agent Fees
Almost £800 fees.
Comments (1)They have very good reviews from property owners and awful reviews from tenants and I know exactly why.
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Leslie said about Bourne Estate Agents
Services : Letting( As a Tenant )Date: 29th May 2019
They have very good reviews from property owners and awful reviews from tenants and I know exactly why.
Owners are their customers, people looking for a house to rent are just an inconvenience. They have teenagers with no experience whatsoever to show you houses they have never put a foot in and obviously when you want to negotiate the price, they have no power to decide anything so they will tell you that they tried to lower the price without even talking to the landlord. As expected, the fees are insane (almost £800 in total, don't forget to add the check in and check out fees) and the contract is a list of abusive conditions charging the tenant for even breathing. Don't even think for a moment that you a renting your new home, you are a dirty outsider, a loser in life that cannot even buy a house.
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By : David Taylor
May 30, 2019Hi Leslie, thank you for your review. I must admit I am disappointed to see your views do not reflect the large amount of our customers, landlords and tenants alike. I would like to discuss this with ...
As part of my job, I sell and ...
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1 Star Review
By : 'Hosein'
Services : Sales( As a Vendor )
Sold price : £345000
Would you recommend ? : No
Postcode : GU1
Aug 24, 2018
People found this helpful14
As part of my job, I sell and buy at least one property a year so I am not a novice and I can confidently spot amateurish performance when I see it. I one hundred percent agree with the comments that Paul left on 15th August 2016. I only wish I had seen his valuable comments earlier and taken... Read Full Review
Comments on Agent Fees
They charge the standard rates.
Comments (1)As part of my job, I sell and buy at least one property a year so I am not a novice and I can confidently spot amateurish performance when I see it. I one hundred percent agree with the comments that Paul left on 15th August 2016. I only wish I had seen his valuable comments earlier and taken serious notice of them. Please read them and take note of them as it seems the same pattern of behaviour is still happening. I am not going to go to details of what happened to me throughout this case for now as the case is under review by the Managing Director of Bourne, Mr. Dominic Bruneau, but rest assured that I would give you further updates on how this matter progresses.
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Hosein said about Bourne Estate Agents
Services : Sales( As a Vendor )Date: 24th Aug 2018
As part of my job, I sell and buy at least one property a year so I am not a novice and I can confidently spot amateurish performance when I see it. I one hundred percent agree with the comments that Paul left on 15th August 2016. I only wish I had seen his valuable comments earlier and taken serious notice of them. Please read them and take note of them as it seems the same pattern of behaviour is still happening. I am not going to go to details of what happened to me throughout this case for now as the case is under review by the Managing Director of Bourne, Mr. Dominic Bruneau, but rest assured that I would give you further updates on how this matter progresses.
Update (1) - 25 August 2018 - Not only the intervention of the Managing Director did not bear any fruit but I was entered into another sale transaction that failed worse than the first one! I have now decided to send a body of evidence to a number of property ombudsmen, as well as seeking legal advise. I will provide further updates.
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By : Dominic Bruneau
Jun 26, 2018Thank you for taking the time to write to me, as promised I am looking in to all the points that you have raised despite being on annual leave as I am getting married this weekend. We care...
Central Guildford ...
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5 Star Review
James
By : 'James'
Services : Sales( As a Vendor )
Sold price : £565000
Would you recommend ? : Yes
Postcode : GU1
Jun 28, 2018
People found this helpful0
Having now sold 5 houses through Bourne in the last 18 months I can highly recommend James, Ross and the other members of the team. They provide a professional and competitive service with honest... Read Full Review
Comments on Agent Fees
Competitive fee structure
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James T said about Bourne Estate Agents
Services : Sales( As a Vendor )Date: 28th Jun 2018
Having now sold 5 houses through Bourne in the last 18 months I can highly recommend James, Ross and the other members of the team. They provide a professional and competitive service with honest advice.
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AVOID at all ...
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1 Star Review
By : 'Nick'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : GU1
Jun 18, 2018
People found this helpful2
I was looking for a rental with Bourne and was lied to from the start - even about basic details about the property. I put an offer down and paid my £500 holding deposit on somewhere I later found was let agreed (..again lied to the whole time!). Trying to get this £500 back was incredibility... Read Full Review
Comments on Agent Fees
"If the boiler ignition does not start upon you leaving - its your responsibility as a tenant" ...You best make sure you have a good boiler because that is a joke.
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Nick said about Bourne Estate Agents
Services : Letting( As a Tenant )Date: 18th Jun 2018
I was looking for a rental with Bourne and was lied to from the start - even about basic details about the property. I put an offer down and paid my £500 holding deposit on somewhere I later found was let agreed (..again lied to the whole time!). Trying to get this £500 back was incredibility difficult and took nearly a week - despite them being at fault. Communication was absolutely appalling from Bourne and I cannot even imagine what they would be like managing the property had the offer gone through. I would strongly and wholeheartedly suggest people to AVOID AT ALL COSTS!
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By : David Taylor
Jun 20, 2018Thank you for your comments above and I am sorry to hear that our service fell short of your expectations. If you could contact me on 01483 458 338 I would like to discuss this in greater detail with ...
Excellent ...
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5 Star Review
James
By : 'Susan'
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : GU1
Apr 19, 2018
People found this helpful1
I received excellent service from the team in Guildford and in particular James. The team are proactive and professional and I was kept up to date throughout the sale process. Would highly... Read Full Review
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Susan said about Bourne Estate Agents
Services : Sales( As a Vendor )Date: 19th Apr 2018
I received excellent service from the team in Guildford and in particular James. The team are proactive and professional and I was kept up to date throughout the sale process. Would highly recommend.
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I not reccomend this agency. ...
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1 Star Review
By : 'Andrea'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GU1
Dec 29, 2017
People found this helpful3
I not reccomend this agency. They take very long time to resolve the problems and try to keep a lot of money from deposit when you leave the flat. I received my money back after 65 days. !!!!Initially they asked me about 600 pound for things not right..then we concluded for 180.( Maybe they asked ... Read Full Review
Comments on Agent Fees
Bad
Comments (0)I not reccomend this agency.
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Andrea said about Bourne Estate Agents
Services : Letting( As a Tenant )Date: 29th Dec 2017
I not reccomend this agency.
They take very long time to resolve the problems and try to keep a lot of money from deposit when you leave the flat. I received my money back after 65 days. !!!!Initially they asked me about 600 pound for things not right..then we concluded for 180.( Maybe they asked false things?)
The agents changes every months and you can't have just one referent.
Please, stay away from them.
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Bourne, and in particular ...
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5 Star Review
By : 'Wayne'
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : GU14
Nov 27, 2017
People found this helpful1
Bourne, and in particular James, were superb throughout a challenging sale. After 2 failed attempts with previous agents Bourne acted proactively, professionally and kept is informed at every stage, often exceeding my expectations. Thank you to the Bourne... Read Full Review
Comments on Agent Fees
The fees are more than reasonable considering the personal approach they employ.
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Wayne Fowler said about Bourne Estate Agents
Services : Sales( As a Vendor )Date: 27th Nov 2017
Bourne, and in particular James, were superb throughout a challenging sale. After 2 failed attempts with previous agents Bourne acted proactively, professionally and kept is informed at every stage, often exceeding my expectations. Thank you to the Bourne team.
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As the old saying goes, you ...
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5 Star Review
By : 'Phil'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GU1
Oct 25, 2017
People found this helpful4
As the old saying goes, you only know how good something is when things go wrong. We rented a shared student house for our daughter through Bourne but found a few issues with her room. A huge thank you to Victor Addison at the Guildford branch who took the time and trouble to sort all the issues... Read Full Review
Comments on Agent Fees
Much better than another one we were going to use who tried to charge £300 each for 10 residents for a tenancy agreement!
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Phil said about Bourne Estate Agents
Services : Letting( As a Tenant )Date: 25th Oct 2017
As the old saying goes, you only know how good something is when things go wrong. We rented a shared student house for our daughter through Bourne but found a few issues with her room. A huge thank you to Victor Addison at the Guildford branch who took the time and trouble to sort all the issues out. They also managed a very quick turn around of a week to get us in the property!
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AVOID! AVOID! AVOID!, rude, ...
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1 Star Review
By : 'Oliver'
Services : Sales( As a Buyer )
Sold price : £280000
Would you recommend ? : No
Postcode : GU4
Oct 17, 2017
People found this helpful3
AVOID! AVOID! AVOID!, rude, arrogant and condescending. They lied to us throughout, said there was no chain, only to find out a few weeks before completion that there was. They arrogantly tried to claim that a chain would make a difference. They pressured us and our solicitors to complete on a... Read Full Review
Comments on Agent Fees
Overpriced
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Oliver said about Bourne Estate Agents
Services : Sales( As a Buyer )Date: 17th Oct 2017
AVOID! AVOID! AVOID!, rude, arrogant and condescending. They lied to us throughout, said there was no chain, only to find out a few weeks before completion that there was. They arrogantly tried to claim that a chain would make a difference. They pressured us and our solicitors to complete on a particular date, only to find out that the sellers had no idea about the completion date. They put all on the blame on us because we were first time buyers- so an easy target. this left us homeless for weeks, so you can imagine the stress. There are so many estate agents on the high street, save your self stress and money, please please AVOID at all cost.
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Great personalised service. ...
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5 Star Review
Anne
By : 'Justin'
Services : Sales( As a Buyer )
Sold price : £380000
Would you recommend ? : Yes
Postcode : GU1
Sep 28, 2017
People found this helpful2
Great personalised service. David & Anne did a great job and kept me up to date on my purchase throughout the whole process. Suzy, who showed me around the properties was excellent... Read Full Review
Comments on Agent Fees
I didn't pay any fees as it was a purchase.
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Justin Addison-Smith said about Bourne Estate Agents
Services : Sales( As a Buyer )Date: 28th Sep 2017
Great personalised service. David & Anne did a great job and kept me up to date on my purchase throughout the whole process. Suzy, who showed me around the properties was excellent also.
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I have been actively ...
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5 Star Review
By : 'Giles'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GU1
Sep 28, 2017
People found this helpful3
I have been actively investing in the Guildford property market since 2012 and I have used numerous estate agents. I have been most impressed with Bourne because they achieve very good results and I have a high level of confidence that they will perform. In particular I have found that Ross has a ... Read Full Review
Comments on Agent Fees
Very reasonable and good value.
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Giles said about Bourne Estate Agents
Services : Sales( As a Vendor )Date: 28th Sep 2017
I have been actively investing in the Guildford property market since 2012 and I have used numerous estate agents. I have been most impressed with Bourne because they achieve very good results and I have a high level of confidence that they will perform. In particular I have found that Ross has a very good perception of the market dynamics and I have valued his frank advice. I wholeheartedly recommend Bourne - they really know what they are doing and they really care about doing it well.
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I have just sold my property ...
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5 Star Review
By : 'Tom'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GU1
Sep 27, 2017
People found this helpful3
I have just sold my property in Guildford and cant recommend Bourne too highly. They were extremely competent and pleasant to deal with. The whole selling process took under 9 weeks which was very much down to Bourne's efficiency and knowledge of the Guildford... Read Full Review
Comments on Agent Fees
1.25% plus VAT which was fine.
Comments (0)I have just sold my property in Guildford and cant recommend Bourne too highly. They were extremely competent and pleasant to deal with.
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Tom Patterson said about Bourne Estate Agents
Services : Sales( As a Vendor )Date: 27th Sep 2017
I have just sold my property in Guildford and cant recommend Bourne too highly. They were extremely competent and pleasant to deal with.
The whole selling process took under 9 weeks which was very much down to Bourne's efficiency and knowledge of the Guildford area.
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