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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.3/5, 37 Reviews
81% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
95% sales fee satisfaction
83% letting fee satisfaction
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Hayley
By : 'Dennis'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : BB11
My brother Mervyn and his wife Margaret were separated when they put their property on the market with Cowell and Norford in October 2014, they have since been divorced after 43 years. Mervyn my brother suffers with long term mental health problems and struggles to get by on a day to day basis. I am his carer and try to manage most of his day to day affairs including being power of attorney for his finances via DWP Margaret applied for an occupation order so she could continue to live in the house while being sold but because of Mervyns history of mental health he was granted the occupation order by the courts this in itself caused animosity between them. Hayley Wilkinson works in the Milnrow office and has flamed the fire between Mervyn and Margaret through gossip and reporting anything said back to Margaret with whom she has developed a relationship with. For this reason I sent her an email on the 9th November regarding her lack of integrity because Hayley was reporting things said back to Margaret which was causing all kinds of slanderous comments on social media for the world to see!! After sending the email to Hayley Wilkinson I had a telephone conversation with her on the 11th Nov, at 3.30pm she wanted to know how I had concluded that it was she who had repeated things to Margaret. So I confided with her that my niece Gillian had seen a very colourful detrimental remarks on face book she was so disgusted she cut and pasted them to my brother Merv asking what on earth is going on". I reminded Hayley at that point that we were a big family and news travels fast, 26 minutes later (15.56pm) I received a call from my niece Gillian saying she had received a personal message on Face book with a heap of abuse from Margaret regarding things I had spoken with Hayley literally 30 minutes earlier. Hayley must have called Margaret immediately after putting the phone down from me. As you can imagine I was not very pleased and rang Hayley back and I think she was shocked by the speed of the family communication. She didn't give me a chance to tell her what had happened she just screamed I am sick of this I am taking the property of the market which she confirmed by email within 10 minutes. Because of future possible litigation problems caused by Hayley's action, I wrote to the director Mike Cowell explaining the trail of events outlined above that the sale of property was removed by Hayley Wilkinson and was nothing to do with either myself or Mervyn needless to say I heard nothing so I rang and asked to speak to Mike Cowell - I received a call back today 03rd Dec (today) from senior manager Caroline Lancaster who would not let me get a word in edgewise and said there had been no such letter received. She accused me of being aggressive but I was just trying to get a word in! There was also another situation which was much more serious in my opinion Mervyn received a phone call in July from Francesca who sent my brothers stress levels through roof after insisting that he dropped the price of the house another 10,000 – the end result was I took the phone of my brother he was on loud speech so I heard everything admittedly I did shout at her because of her attitude towards my brother, refusing to come and see him (reason for the call) unless he agreed to drop the price of the house there and then. They are a disgrace to treat someone knowing they have Mental health problems is unforgivable..
They need to learn to listen to the client without reacting so defensivly - they also confuse "straight talk" with being aggresive. I have been in commercial business for over 30 years and have deat with govement contracts and large companies and I am sorry to say I have never come accross such unproffesionalism
No procedure set.
Last updated at 1/30/2017, 8:33:32 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 95% | £73,000 | £352,000 |
| Lettings | 100% | 83% | £600 | £1,200 |
Cowell & Norford
88 Dale Street, Rochdale, Lancashire
OL16 4HA
01706 642 003
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Hayley
By : 'Lisa'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : OL11
We were very happy with the service provided by Cowell & Norford. In particularly Hayley was fantastic and went above and beyond to help us complete on our sale. Nothing was too much trouble and I would highly recommend using this estate... Read Full Review
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Hayley
By : 'Declan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : OL16
Outstanding service managing the rentals and sales of my properties - I'm especially impressed with Hayley and Jonny, who have been lovely to work with and who have done a fabulous... Read Full Review
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By : 'Al'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : OL12
Wouldn't even give it a 1 star. No management skills. Favor the the tenants over the landlord even tho its the landlord paying. Avoid at all cost. Quick to take the... Read Full Review
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Hayley
By : 'David'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : OL16
The sale of our property and the purchase of our new property, was handled brilliantly by Christina and Hayley from start to finish. They kept in regular contact with us. This is the second time we have used Cowell and Norford and highly... Read Full Review
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Christina
By : 'Joanne'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : OL10
The team at Cowell Norford have been amazing from start to finish. Christina has been exceptional in keeping me updated with progress of sale and purchase. She has chased the solicitors whenever necessary and liased with myself and my buyers, keeping us all in the loop. When I have had concerns... Read Full Review
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Suzie
By : 'Leilani'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : OL11
Suzie was amazing and helpful and made the process stress free and easy. She kept us well updated and helped us through the process giving us regular updates and explaining things well. Me and Corey thank you for your time and... Read Full Review
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Suzie
By : 'Laura'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : OL16
We've just got our new home, which is such a stunner ! There were some difficulties in the referencing process, however, Suzie and the rest of the team at Cowell & Norford were extremely supportive and patient, always with a smile and encouragement. Therefore, 5 stars are not enough... Read Full Review
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Suzie
By : 'Lydia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BB10
Suzie was the most amazing help throughout the process. No question was too much. Right from booking a viewing to getting the keys! She was so helpful in every aspect and I would highly recommend... Read Full Review
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Hayley
Jonathan
By : 'Susan'
Services : Sales( As a Vendor )
Sold price : £210000
Would you recommend ? : Yes
Postcode : OL16
We bought our current and previous home with the help of the Milnrow Team. We couldn’t thank Both Haley and Johnny more. They had the patience to deal with our changing wishes and both worked professionally, always getting back to us when they said they would. They are both down to earth ... Read Full Review
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By : 'Nathan'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : OL16
Booked a viewing for a property in Littleborough. Attended the propert, but already had a 'sold' sign outside their property. Received no update from the estate agents. Contacted advised telephone number but received no reply. Very disappointed. I do recommend the office, to please keep... Read Full Review
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By : 'Lesley'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : OL15
Cowell & Norford state that they are the number 1 estate agents in Rochdale. Do not believe them. They advised my house as sold when it wasn't. Communication was poor & when I contacted them for help when it looked like the sale was going to fall through the sales agent didn't... Read Full Review
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By : 'Ted'
Services : Sales( As a Vendor )
Sold price : £352000
Would you recommend ? : Yes
Postcode : OL11
We engaged Cowell and Norford (CN) to sell our Parents house. The property was a large house in need of complete refurbishment so needed a buyer with the ability and patience to see the process through. CN successfully introduced a buyer with whom an acceptable price was agreed and then we set... Read Full Review
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Hayley
By : 'Michael'
Services : Sales( As a Vendor )
Sold price : £115000
Would you recommend ? : Yes
Postcode : OL16
Cowell Norford Milnrow acted on the Sale of our property, I am not at all surprised that they have won a national award for being the best Estate Agent as they have helped us endlessly not just on the sale but on the purchase of our new home. I would be more than happy to recommend Jonny and Hayley ... Read Full Review
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Hayley
By : 'James'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : OL12
I found that the staff at Cowell and Norford were a pleasure to deal with. I felt that the staff were emphatic and had a good value base. I did not doubt that they were acting in my best interest... Read Full Review
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Jonathan
Hayley
By : 'MARNEY...'
Services : Sales( As a Buyer )
Sold price : £130000
Would you recommend ? : Yes
Postcode : OL16
We found the Milnrow branch of Cowell & Norford to be Extremely helpful and friendly.We were guided through our purchase beautifully by Hayley who advised us on many aspects of the process...Also Jonny did a great job of keeping us up to date with all the developments and was always available... Read Full Review
By : Laura harrop
Sep 5, 2017Thank you for your review Marney, it's great to hear Hayley and Jonny are doing such a sterling job. It's lovely to...
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Hayley
Jonathan
By : 'Billy'
Services : Sales( As a Vendor )
Sold price : £235
Would you recommend ? : Yes
Postcode : OL15
Very professional enthusiastic and felt we were kept up to date every step of the way our future is almost complete a big big thank... Read Full Review
Good
By : Laura Harrop
Aug 4, 2017Hi Billy and Michele, thank you for your review, it's great to hear the team at Milnrow are being so helpful. Good Luck with your new home,...
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Jonathan
Hayley
By : 'Lesley'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : OL16
The customer service received was excellent. We were kept up to date with properties coming onto the market. Viewings at our property were handled very professionally. Very pleased with the service and would recommend these... Read Full Review
By : Laura Harrop
Aug 4, 2017Hi Lesley, Thank you for the feedback, its great to hear our Milnrow Team are doing so well. Really appreciate your comments....
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Jonathan
By : 'John'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : OL11
Jonny has been excellent. He was very helpful when he did the viewing with me and has arranged an estimate for repairs too. Please keep up the good... Read Full Review
By : Laura Harrop
Aug 4, 2017Hi John, Thanks for your great feedback. Its fantastic to hear Jonny is doing such a good job. All the best,...
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By : 'Disgruntled'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OL16
Altogether, not a bad period as a tenant. When we were looking to move out, some viewings of other properties in their portfolio seemed to mysteriously never materialise. But what really left a bad taste was when we came to sign for another six months halfway through our year in the property.... Read Full Review
By : Lee Whitehead
Jul 19, 2017Thankyou for your review. We are obviously extremely disappointed that you have been unhappy with some aspects of our service and we would be grateful for the opportunity to respond to your concerns...
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Jonathan
By : 'Ian'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : OL16
From the start of my property search nothing has been too much trouble. The team are quick to reply to any requests and if unable to take a call respond in a timely manner. I would highly recommend the service I was given regular updates and felt part of the whole buying process. Really a stress... Read Full Review
Buying property so no fees, however very impressed with financial advice
