Denise Hurn truly deserves this 5 star rating its disappointing that it only goes up to five to be honest! This lady turned around a major issue that l had been trying to sort out with another agent within Roman's for TWO WEEKS!! In just one afternoon. I have been without heating for over... Read Full Review

Poor service throughout tenancy, mislead into signing on to "no deposit scheme" as it would "look better to landlord". Leak developed in pipes in flat above causing mould on walls in bathroom and on ceiling in lounge, made multiple complaints over course of 6 months and only ... Read Full Review

We had problems trying to get the reference report in time for my moving date and had it not for Charlotte Walker pushing things on, my moving in could have been severely delayed. We got the move done on the correct day so I’d like to thank her for her diligence and... Read Full Review

On the face of it, Romans is a pretty average lettings agent. They have a decent selection of properties and as a large business have all the people and processes in place you expect. The experience of actually renting through them is terrible. Be prepared to spend hours pushing to get anything ... Read Full Review

We have been renting with Romans for over a year now and we continue to be very disappointed with their service. They add on extortionate admin fees wherever possible, are very hard to get hold of when there is an issue and the customer service at this branch is awful. On a number of occasions... Read Full Review

I would highly recommend that you use any other agent other than Romans. Their customer service skills are awful, becoming rude with me, my partner and then my mum over the phone. Full of empty promises saying that they would sort things and call us back, which always ended up being the other way... Read Full Review

We rented from romans who lied to us that the property has no leaks. The ensuite leaked into bedroom 4 and to the downstairs once we moved in. The cheap landlord refused to fox but told us not to use the 2 rooms with no compensation. This was fixed 11 months into a 12 month contract. The property... Read Full Review

25 Broadmead, Farnborough, GU14 0RJ- We rented this very old property for a year and a half. The property is in a very bad state with mould/damp/plumbing issues. The landlord will do nothing to fix it whilst staying there and will only look to fix it when new tenants are due to rent the property.... Read Full Review

Shockingly bad. Unhelpful, obstructive and expensive. Write their fees into the tenancy agreement despite not being a party to it. Bully the landlord into accepting their policies despite having no foundation at law. Tried to make me pay a year (yes, a year) rent upfront because the credit agency... Read Full Review

Truly terrible experience through out Advertised the property as Chain Free - it wasn't and then proceeded to ignore requests for updates as to what was happening after offer accepted Please think about using any other agency other than Romans when you come to sell or purchase a property. They... Read Full Review

Awful letting agent, rude staff, and unhelpful. Was a nightmare when we applied for the property and never returned phone calls, then when we terminated our tenancy, viewings were arranged without our consent, and they turned up when they wished with no respect for our home (dirty shoes walking... Read Full Review

I have used Romans twice now to rent a property, the first time was a let only service and the current time ison a rent collection basis. so it has just come up to our renewal and considering me and my partner have just changed jobs, I ask to change our rent payment date as they are going to have... Read Full Review

Agent pulls out random contract clauses regularly to take more money from you. In the small print, they are allowed to sign you up for an energy company and act as you when doing so, meaning you don't get to read the contract you agree with the energy company. That company also does everything... Read Full Review

Carl helped me to be in contact with the seller and effectively conveyed my messages to him (and vice versa). He was very patient and helpful. I am highly satisfied with the service he offered to... Read Full Review

Very helpful and friendly, Any problems dealt with quickly. Visits are set in plenty of time to arrange for someone to be... Read Full Review

I found Romans to be a very well managed and helpful company to deal with,I found the personel at the Farnborough and the envolment of there Guildford branch to be very clear cut and professional. I will certainly be recomending them to others i may come across in the future! Many... Read Full Review

Straightforward and flexible service that allowed a smooth transition from the US into this house in the UK. Transactions were done timely, professionally, and with due... Read Full Review

Harrison: Harrison was very good at keeping in touch and making sure we knew where we were with prospects. Jon: Jon sold us the service well and moved well on the offer once it came in. General: We were disappointed with the number of prospects that came through the property, and only having... Read Full Review

Always there when we called to answer all of our questions, was very professional and emphatic with what ever we asked. If it wasn't,t for Matt we would not of used... Read Full Review

Jon was very polite and honest when he came to our property initially. We both though it would take a while to sell the property, but we sold it within 5 viewings (10 days on the market). We are very pleased with the service we have received from Jon and Romans. I personally would use... Read Full Review