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4/5, 85 Reviews
76% Recommended
83% sales valuation accuracy
0% letting valuation accuracy
85% sales fee satisfaction
50% letting fee satisfaction
By : 'Steve'
Services : Sales(As a Vendor)
Would you recommend ? : No
Postcode : RG41
I was very disappointed with the sales process, we were promised a lot when the house was taken on. However, when it actually came to the sale of the property it was poor. We were told we had 9 viewings one Saturday, and one person turned up... Was told it was probably down to the weather!! This was clearly just a lie. Tghroughtout the process we were getting told one thing by one and another by someone else.. Typical lies.. be honest, there is no point lying!! Ben was a good salesman when it came to the signing up process, said all the right things, that's why I signed and agreed an exorbitant fee. When it came to viewings we had some young lads doing them.. They were poor, forgot to show them parts of the house or tell them about key features i.e Solar Panels, A Garage, Side Access.. I think to sell the property it helps if you speak to the buyers, talk to them about the area, the house... not just open the door and go... here's the kitchen, lounge, bed room 1 etc etc.. At this point I felt I could have done a better job and quite frankly we did. The man that brought it in the end was someone my wife showed around as the estate agent that was there was late and when he was there was pointless. We finally got a purchaser!! I had to then negotiate with another estate agent and agreed to discount our property to get the sale through or we would have lost our new house. Something I thought our agent would have done but didn't feel this was happening. In all the sales process was a shambles, not helped by the poor quality service provided through Prospect in Wokingham who we were buying from and our purchaser was selling through. They had 3 deals on the table and I felt there were too many lies and the service was not what I was promised and ultimately almost lost us the house. However, credit where credit is due.. once the manager of Wokingham Prospect was fired, due to being awful, and I kicked up a fuss about the time the whole process was taking Ben took the bull by the horns and pro-actively sorted the exchange and completion process. This is the only reason they are getting one star, this is purely for Ben's work in the final two weeks during the final process. Apart from that, I would suggest use an online agent as the above process cost me a lot of money and do not feel I got any of the service the cost warranted. My advise would be avoid...
By : Hilary Tinsley
Jun 9, 2016We are disappointed that the service you received was not to the standard that we pride ourselves on. Please contact the Director, Ian Macbeth on 0118 979 7770, to arrange a meeting to go over the points raised.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 83% | 85% | £222,000 | £715,000 |
Lettings | 0% | 50% | £1,300 | £1,300 |
Prospect Estate Agency
399 Reading Road, Winnersh, Berkshire
RG41 5LT
0118 979 6661
No procedure set.
Last updated at 1/14/2016, 4:39:43 AM by allAgents
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Abi
By : 'Holly'
Services : Other
Sold price : £400000
Would you recommend ? : Yes
Postcode : RG41
Abi showed me around a property in Winnersh recently. She was absolutely lovely, easy to talk to whilst being completely professional. I found her to be very knowledgable of the house and surrounding areas which is something I have found to be an issue with some other agents during my property... Read Full Review
By : 'Trevor'
Services : Sales( As a Buyer )
Sold price : £420000
Would you recommend ? : No
Postcode : RG41
We have recently completed on a house that we purchased through Prospect, while we are happy with the property and initial service we received after the first month there was little to no communication meaning I was constantly having to chase to find any inform out regarding the process. No... Read Full Review
Ryan
By : 'Lynne'
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : RG41
During our long search for a property, we encountered many agents. NONE measured up to David and Ryan's professionalism. They were on the ball from start to finish in selling our home but when we viewed properties through other agents, we felt so let down, They couldn't answer... Read Full Review
Good
Hannah
David
By : 'Very'
Services : Sales( As a Vendor )
Sold price : £260000
Would you recommend ? : Yes
Postcode : RG41
Am writing to say how delighted I have been with the professionalism and expert role Prospect Wiinnersh have undertaken in the sale of our property. I have dealt with many Estate Agents over the years and this agency has definitely been the most effective I have dealt with for many years. they made ... Read Full Review
Worth their fees
By : Prospect Estate Agency
Jan 9, 2018Thank you for sharing your positive experience with our team in...
Hannah
By : 'N/A'
Services : Other
Would you recommend ? : Yes
Postcode : RG5
We recently bought our new home, advertised through Prospect. We found Hannah to be really helpful during the time it took to exchange and complete. When I picked up the keys, there was a beautiful bouquet of flowers for us too, which was a lovely surprise! Thank you to all at... Read Full Review
By : Prospect Estate Agency
Jan 24, 2017Thank you for the five...
Hannah
By : 'Michelle'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RG41
Hannah has been fantastic throughout the purchase of our new property, she has kept us up to date and has been invaluable in liasing with... Read Full Review
By : Prospect Estate Agency
Jan 24, 2017Thank you for the five...
Ben
By : 'Nigel'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG41
Ben was organised, attentive and hard-working. We felt he did his professional (and successful) best for us in a complex situation - a very refreshing change from other agents we have known. Well done... Read Full Review
What was quoted was what we paid.
By : Prospect Estate Agency
Jun 20, 2016Thank you for the five...
By : 'Steve'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : RG41
I was very disappointed with the sales process, we were promised a lot when the house was taken on. However, when it actually came to the sale of the property it was poor. We were told we had 9 viewings one Saturday, and one person turned up... Was told it was probably down to the weather!! This... Read Full Review
By : Hilary Tinsley
Jun 9, 2016We are disappointed that the service you received was not to the standard that we pride ourselves on. Please contact the Director, Ian Macbeth on 0118 979 7770, to arrange a meeting to go over the...
Ben
By : 'Paul'
Services : Sales( As a Vendor )
Sold price : £415000
Would you recommend ? : Yes
Postcode : RG6
Ben and all the staff at Prospect were fantastic. What can I write except very very good! Ben got us a fantastic price on our property and all the guys, especially Thomas, were all very helpful not just on the phone, but also on... Read Full Review
Fees were competitive
Fees were competitive
By : Prospect Estate Agency
May 9, 2016Thank you for the...
By : 'Gerry'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : RG40
Did sell my house through the agent but not kept in the loop being top of the chain after Adele left without my knowlege. Had to comunicate myself with all the parties involved in the chain to get completion in the end. Did not rate the amount of money paid in... Read Full Review
Poor for the work actually done.
By : 'Disgruntled'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RG10
I was selling my property through another agent and was subject to a spurious booking by C* T* (possibly others too, but I cannot evidence that) combined with a marketing campaign by B* H* encouraging me to move my business to Prospect Estate Agency. I found this behaviour highly unethical and... Read Full Review
Ben
By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £426000
Would you recommend ? : Yes
Postcode : RG41
We were 100% delighted from the start when Ben came round to value the house to the end! Ben listened and understood that we needed to find a buyer quickly as we had already seen the house we wanted. Where other Estate Agents had under-valued the house, Ben stood firm that he could sell for what... Read Full Review
By : Prospect Estate Agency
Nov 18, 2015Thank you for the five stars and for recommending...
By : 'Mandy'
Services : Sales( As a Vendor )
Sold price : £250000
Would you recommend ? : Yes
Postcode : GU15
This agent went above and beyond, even though it was the Camberley branch that sold the property, it was Adele who was on hand to answer all my questions and kept me informed on the progress of the sale. There were a lot of problems along the way and Adele was friendly and helpful at all times and... Read Full Review
By : Prospect Estate Agency
Oct 19, 2015Thank you for the positive...
By : 'Michelle'
Services : Sales( As a Vendor )
Sold price : £330000
Would you recommend ? : Yes
Postcode : RG2
Adele contacted me to introduce herself after we had accepted the offer on our house. She has been a 'god send' in liaising with other agents and solicitors and keeping us updated with where we are in the process. I actually feel quite relaxed as she is 'on the ball' and it makes the whole process ... Read Full Review
By : Prospect Estate Agency
Oct 5, 2015Thank you for the five...
By : 'Kingston'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : RG41
I wasn't overly impressed with the services for selling my house, it took ages to sell, we have tonnes of no shows, I often ended up showing around people by myself as prospect were too busy etc. However Adele in the after sales team was amazing, more then efficient and a credit to... Read Full Review
By : Prospect Estate Agency
Aug 19, 2015Whilst we are delighted that the service from Adele was amazing, we are very disappointed that you had so many 'no shows' and that our staff were not available to undertake viewings. Please contact...
Ben
By : 'Nurul'
Services : Sales( As a Vendor )
Sold price : £289950
Would you recommend ? : Yes
Postcode : RG41
Both Ben and Adele have been absolute stars through the process of selling our house. Ben is always the cool professional and calmly guided us through the process of putting our house on the market, sorting out the viewing and ensured we got the price we wanted to sell our house. It was all done... Read Full Review
By : Prospect Estate Agents
Aug 13, 2015Thank you or taking the time to write us such a great review. Thank you for recommending...
Ben
By : 'keith'
Services : Sales( As a Buyer )
Sold price : £225000
Would you recommend ? : Yes
Postcode : RG5
We were first time buyers and Prospects made the whole process really easy from beginning until the end. Adele was always on hand to keep us informed of what was happening and what we needed to do next, she made dealing with our solicitors much less painful and always let us know when the sellers... Read Full Review
Agents fees were very competitive
Agents fees were very competitive
By : Prospect Estate Agency
Jul 16, 2015Thank yo for sharing your 'excellent service' experience and for the five...
By : 'Grainger'
Services : Sales( As a Vendor )
Sold price : £715000
Would you recommend ? : No
Postcode : RG6
Ben Hamlin, the branch manager over valued the property and didn't deliver on the promises he made regarding the services they offered. Once he had us "signed up" he showed no further interest in the sale of the property and left it to Hugo and Dan. The particulars produced were less than ... Read Full Review
By : 'Simone'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : RG41
We decided to sign with Prospect Winnersh in February 2015 as we were looking to sell our property. After a reasonable sales pitch from Ben Hamlin the branch manager who promised us all sorts of wonderful things, we went eith Prospect. That was more or less the last time we heard from Ben, as... Read Full Review
By : Prospect Estate Agency
May 19, 2015We are sorry that you have not experienced the service that we pride ourselves on and there were problems with viewings. All viewing should be confirmed with the vendor and this has been reiterated...
By : 'Michael'
Services : Sales( As a Vendor )
Sold price : £590000
Would you recommend ? : Yes
Postcode : RG41
The engagement with Prospect was professional throughout the transaction from the initial valuation through the sales process. Our regular weekly update calls with Hugo were very welcome and helped move along what ended up a more complicated transaction than we originally envisaged. Of the estate... Read Full Review
By : Prospect Estate Agency
May 6, 2015Thank you for the five...