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South London, London SW18
4.4/5, 38 Reviews
82% Recommended
95% letting valuation accuracy
84% letting fee satisfaction
When Castle Estates was established, we realised that most clients search for properties online – this has increased to 99% today! Whilst having an office in the heart of Wandsworth, where we meet landlords and tenants, we don't have a traditional high street shop like most letting agencies do. This unique stance
helps us maintain a low cost base and allows us to focus on what we’re good at; excellent client service at competitive rates. Castle Estates (South London) started as a franchise in 2004, the franchise was dissolved in 2011 and since then we have been an independent lettings agency. We are not a family business in the literal sense but if you ever come and meet us you will realise that we act and feel like one.
We operate throughout South West London covering Balham, Battersea, Brixton, Clapham, Colliers Wood, Earlsfield, Fulham, Oval, Putney, Southfields, Streatham, Tooting, Wandsworth and Wimbledon but also look after properties as far as Dulwich, Mitcham, Kingston and Twickenham. If uncertain the easiest is to get in touch with us and we’ll discuss what services we can offer for you.
"I rented a room in a shared..."
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5 Star Review
Claire
By : 'Emily'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : SW17
Aug 13, 2016
People found this helpful0
I rented a room in a shared house, let by Castle, and for the first time in my renting life, was immensely impressed with the service we received. This was primarily down to Claire, who responded to emails and returned calls promptly and provided sound advice continuously. When we had house issues, Claire and team were extremely helpful in what we needed to do and resolved any issues with our (aging) house clearly, communicating regularly. I'd definitely recommend this agency.
What agent could do to change your mind?
This was the only area I have complaints with. The fees felt unnecessarily expensive. If I remember rightly, £75 to get reference and £250 if you want to leave the contract early (even once you've found a replacement). Probably no different to other agents but frustrating nonetheless.
Comments on Agent Fees
This was the only area I have complaints with. The fees felt unnecessarily expensive. If I remember rightly, £75 to get reference and £250 if you want to leave the contract early (even once you've found a replacement). Probably no different to other agents but frustrating nonetheless.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 95% | 84.00% | £648 | £3,950 |
Areas covered
- SE15
- SW11
- SW12
- SW15
- SW16
- SW17
- SW18
- SW19
- SW2
- SW4
- SW6
- SW8
- SW9
Address
Castle Estates
212 St Ann's Hill, London, Greater London
SW18 2RU
020 8870 9534
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Terrible experience for the ...
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1 Star Review
Claire
By : 'SB'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SW18
Apr 26, 2022
People found this helpful0
Terrible experience for the whole of tenancy. They allowed the previous tenants to join Northumbria energy which has a 1.5 rating on trustpilot and said it was my responsibility to sort out the bills (ended up having to pay a high rate with a company with zero customer service). They then hiked up... Read Full Review
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SB said about Castle Estates
Services : Letting( As a Tenant )Date: 26th Apr 2022
Terrible experience for the whole of tenancy. They allowed the previous tenants to join Northumbria energy which has a 1.5 rating on trustpilot and said it was my responsibility to sort out the bills (ended up having to pay a high rate with a company with zero customer service). They then hiked up the rent by over £200 for me to extend another year which I did not accept. Claire then tried to incorrectly charge me more on the final rental payment. They also require a receipt of a carpet clean despite no damage being caused to the 1 carpet flat! I moved out 18 days ago and still haven't received any inventory back so am still waiting on my deposit to be returned but I feel they will eventually try and squeeze every Penny out of that. AVOID!
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The room was advertised as ...
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2 Star Review
By : 'Alberto'
Services : Letting( As a Tenant )
Rent PCM : £830
Would you recommend ? : No
Postcode : SW19
Feb 20, 2020
People found this helpful3
The room was advertised as 'studio flat' just because there's a shower and a toilet and a mini fridge. The house looks tired and it's not looked after, every room is converted into a studio (collectively around 7 rooms), communal kitchen on ground floor with two washing machines ... Read Full Review
Attached Files
Comments (1)The room was advertised as 'studio flat' just because there's a shower and a toilet and a mini fridge. The house looks tired and it's not looked after, every room is converted into a studio (collectively around 7 rooms), communal kitchen on ground floor with two washing machines and two cooking areas. Not enough cupboards for everyone. A girl lives in the kitchen, she has to walk through it to access her private space. The tenant on my floor was dirty and loud.
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Alberto Gazzetta said about Castle Estates
Services : Letting( As a Tenant )Date: 20th Feb 2020
The room was advertised as 'studio flat' just because there's a shower and a toilet and a mini fridge. The house looks tired and it's not looked after, every room is converted into a studio (collectively around 7 rooms), communal kitchen on ground floor with two washing machines and two cooking areas. Not enough cupboards for everyone. A girl lives in the kitchen, she has to walk through it to access her private space. The tenant on my floor was dirty and loud.
The end of my tenancy was even worse than my horror life in that overcrowded house. Not only the agency holds £90 from the deposit for 'checkout fees', they claimed £10 for a 'broken lightbulb' at checkout, which was false as I all of them lightbulbs were perfectly fine (I have a video to prove it), they also accused me of not cleaning the desk properly (absolutely false, I travelled all the way to Colliers Wood from central at 9pm after work to give the room a final clean, what an insult) and they claimed I have left the mattress cover in dirty conditions, such cover should be changed anyway before a new tenant moves in, pure and basic common sense and hygiene. No one needs to sleep on someone else's mattress cover of a year, in fact they got that one when I moved in, so it means they buy a new one anyway. In light of these reasons, Castle Estates deducted £126 for 'costs of cleaning fixtures and fittings 'professionally''. So altogether they kept £226 from my deposit. Absolutely disgusting. And the condescending tone every time they would respond to a query. Stay away guys, horrible rooms, dirty and tired house. I have my own REAL studio in North London now, and my new agency is amazing and so is the landlord. Don't go out there and pay nearly £800 for a room in a overcrowded house.
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By : Claire Rhoades-Brown
Feb 24, 2020Hi Alberto, Thank you for taking the time to review us and I'm really sorry to hear that you are unhappy with us after the end of your tenancy. We take reviews really seriously and I have looked ...
Avoid. Not great. Rude and ...
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2 Star Review
By : 'Jayne'
Services : Letting( As a Tenant )
Rent PCM : £1540
Would you recommend ? : No
Postcode : SW17
Jan 13, 2020
People found this helpful5
Not great. Rude and patronizing staff. Entered our property illegally two months prior to leaving to show a tenant round, very distressing and embarrassing situation to be in. Manager apologised next day but no one seemed to care. Got charged £150 for cleaning bill when we moved - all... Read Full Review
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Jayne said about Castle Estates
Services : Letting( As a Tenant )Date: 13th Jan 2020
Not great. Rude and patronizing staff. Entered our property illegally two months prior to leaving to show a tenant round, very distressing and embarrassing situation to be in. Manager apologised next day but no one seemed to care. Got charged £150 for cleaning bill when we moved - all they had to do was steam the metal furnishing i.e taps and shower head and was charged same price for the cleaning of a whole house. Tried to charge us for mistakes their contractors had made when plastering the wall after a leak. Waited 3 months to get our deposit back. Avoid at all costs.
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By : Judith (Castle Estates)
Jan 13, 2020Dear Jayne. I can see that you have not been a named tenant in one of our properties but understand that your comment refers to your brother's tenancy with us. Unfortunately the property was not...
All the staff at Castle ...
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5 Star Review
Wendy
By : 'Wendy'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : LL20
Sep 13, 2019
People found this helpful0
All the staff at Castle Estates were friendly, professional and efficient. I highly recommend them and will decimate be using them... Read Full Review
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Wendy Shurrock said about Castle Estates
Services : Letting( As a Owner )Date: 13th Sep 2019
All the staff at Castle Estates were friendly, professional and efficient. I highly recommend them and will decimate be using them again.
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Poor ...
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1 Star Review
By : 'Saad'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2560
Would you recommend ? : No
Postcode : SW17
May 27, 2018
People found this helpful4
They have people who know nothing about property doing viewing for them. And when you have chosen the property and want to go through thats when they come up with some weird terms and conditions. Very unprofessional. They need to update their business... Read Full Review
Comments on Agent Fees
Very bad! Asking for different guarantor for every single tenant. That is crazy. Trying to make money out of their tanents in every possible way.
Comments (3)They have people who know nothing about property doing viewing for them. And when you have chosen the property and want to go through thats when they come up with some weird terms and conditions. Very unprofessional.
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Saad said about Castle Estates
Services : Letting( As a Prospective Landlord/Tenant )Date: 27th May 2018
They have people who know nothing about property doing viewing for them. And when you have chosen the property and want to go through thats when they come up with some weird terms and conditions. Very unprofessional.
They need to update their business structure.
The UK's Largest Customer Review Website for the Property Industry
By : Claire Rhoades-Brown
May 29, 2018Hi Saad, We are sorry that you feel frustrated about the process of applying for a property through Castle Estates. We always welcome feedback on our service and will always review a process if...
It was a pleasure to deal ...
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5 Star Review
Claire
Judith
By : 'CC'
Services : Letting( As a Tenant )
Rent PCM : £1547
Would you recommend ? : Yes
Postcode : SW18
Feb 6, 2017
People found this helpful0
It was a pleasure to deal with The Castle Estates Team. They were extremely professional from the very beginning and continued to be professional, friendly and helpful right to the end of our dealings together. Wishing the Team all the very best for the... Read Full Review
Comments (0)It was a pleasure to deal with The Castle Estates Team.
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CC & CC said about Castle Estates
Services : Letting( As a Tenant )Date: 6th Feb 2017
It was a pleasure to deal with The Castle Estates Team.
They were extremely professional from the very beginning and continued to be professional, friendly and helpful right to the end of our dealings together.
Wishing the Team all the very best for the future.
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I rented a room in a shared ...
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5 Star Review
Claire
By : 'Emily'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
Aug 13, 2016
People found this helpful0
I rented a room in a shared house, let by Castle, and for the first time in my renting life, was immensely impressed with the service we received. This was primarily down to Claire, who responded to emails and returned calls promptly and provided sound advice continuously. When we had house... Read Full Review
What agent could do to change your mind?
This was the only area I have complaints with. The fees felt unnecessarily expensive. If I remember rightly, £75 to get reference and £250 if you want to leave the contract early (even once you've found a replacement). Probably no different to other agents but frustrating nonetheless.
Comments on Agent Fees
This was the only area I have complaints with. The fees felt unnecessarily expensive. If I remember rightly, £75 to get reference and £250 if you want to leave the contract early (even once you've found a replacement). Probably no different to other agents but frustrating nonetheless.
Comments (0)I rented a room in a shared house, let by Castle, and for the first time in my renting life, was immensely impressed with the service we received. This was primarily down to Claire, who responded to emails and returned calls promptly and provided sound advice continuously.
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Emily said about Castle Estates
Services : Letting( As a Tenant )Date: 13th Aug 2016
I rented a room in a shared house, let by Castle, and for the first time in my renting life, was immensely impressed with the service we received. This was primarily down to Claire, who responded to emails and returned calls promptly and provided sound advice continuously.
When we had house issues, Claire and team were extremely helpful in what we needed to do and resolved any issues with our (aging) house clearly, communicating regularly.
I'd definitely recommend this agency.
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Big thank you to Castle ...
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5 Star Review
Claire
By : 'n'
Services : Letting( As a Tenant )
Rent PCM : £648
Would you recommend ? : Yes
Postcode : SE5
Jun 14, 2016
People found this helpful1
Big thank you to Castle Estates! They have been kind and helpful throughout, any issues we had were resolved quickly and I will certainly return to them when I rent in London again. Thank... Read Full Review
Comments (0)Big thank you to Castle Estates! They have been kind and helpful throughout, any issues we had were resolved quickly and I will certainly return to them when I rent in London again.
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n said about Castle Estates
Services : Letting( As a Tenant )Date: 14th Jun 2016
Big thank you to Castle Estates! They have been kind and helpful throughout, any issues we had were resolved quickly and I will certainly return to them when I rent in London again.
Thank you!
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From our first meeting with ...
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5 Star Review
Claire
By : 'Brenton'
Services : Letting( As a Owner )
Rent PCM : £2600
Would you recommend ? : Yes
Postcode : SW18
Mar 14, 2016
People found this helpful0
From our first meeting with Claire, we have been impressed by her friendliness, professionalism and efficiency. The letting process progressed smoothly with Claire providing us with regular updates which meant we always knew where we were in the process. Claire demonstrated a deep understanding of... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
Comments (0)From our first meeting with Claire, we have been impressed by her friendliness, professionalism and efficiency. The letting process progressed smoothly with Claire providing us with regular updates which meant we always knew where we were in the process. Claire demonstrated a deep understanding of the rental market and was and is always on hand to share her thoughts and advice. This has been extremely important to us as new landlords living abroad.
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Brenton Green said about Castle Estates
Services : Letting( As a Owner )Date: 14th Mar 2016
From our first meeting with Claire, we have been impressed by her friendliness, professionalism and efficiency. The letting process progressed smoothly with Claire providing us with regular updates which meant we always knew where we were in the process. Claire demonstrated a deep understanding of the rental market and was and is always on hand to share her thoughts and advice. This has been extremely important to us as new landlords living abroad.
Our experience of having Claire and the Castle Estate team manage our property has been exceptional to date with all issues dealt with effectively and efficiently.
In short, I could not recommend Claire and the Castle Estate team more highly. Simply Excellent!
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Claire was a wonderful ...
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5 Star Review
Claire
By : 'Highly'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SW18
Mar 7, 2016
People found this helpful0
Claire was a wonderful support when I was considering swapping agents which can be such a big hassle. However her advice and guidance with a tricky situation involving an agency that did not want to 'let go' was very much appreciated - even though we hadn't switched at that time. Castle... Read Full Review
What agent could do to change your mind?
Very happy with the fees and quality of the service delivered.
Comments on Agent Fees
Very happy with the fees and quality of the service delivered.
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Highly recommend Castles Estate said about Castle Estates
Services : Letting( As a Owner )Date: 7th Mar 2016
Claire was a wonderful support when I was considering swapping agents which can be such a big hassle. However her advice and guidance with a tricky situation involving an agency that did not want to 'let go' was very much appreciated - even though we hadn't switched at that time. Castle Estates management since we did engage them to manage our property has been terrific with all bases covered and more. They are responsive and proactive and I am particularly happy with their reasonable fees for such a good service; something I did not have with a London wide agency that promised much and delivered little.
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We have been very impressed ...
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5 Star Review
By : 'John'
Services : Letting( As a Owner )
Rent PCM : £1547
Would you recommend ? : Yes
Postcode : SW17
Mar 4, 2016
People found this helpful0
We have been very impressed with the service provided by Castle Estates and all staff we have dealt with have been knowledgeable, helpful and... Read Full Review
What agent could do to change your mind?
For the excellent service we have experienced the fee level is reasonable
Comments on Agent Fees
For the excellent service we have experienced the fee level is reasonable
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John & Ewa said about Castle Estates
Services : Letting( As a Owner )Date: 4th Mar 2016
We have been very impressed with the service provided by Castle Estates and all staff we have dealt with have been knowledgeable, helpful and efficient.
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I am really happy with this ...
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5 Star Review
Claire
Judith
By : 'Fran'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
Mar 3, 2016
People found this helpful0
I am really happy with this agency. Since the beginning they always helped me with all my doubts, not just one person, but all team are really nice, sweetie people, and they are there to help straight away always. From now on, they always gonna be my first option of... Read Full Review
What agent could do to change your mind?
Helpful,
Comments on Agent Fees
Helpful,
Comments (0)I am really happy with this agency. Since the beginning they always helped me with all my doubts, not just one person, but all team are really nice, sweetie people, and they are there to help straight away always.
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Fran said about Castle Estates
Services : Letting( As a Tenant )Date: 3rd Mar 2016
I am really happy with this agency. Since the beginning they always helped me with all my doubts, not just one person, but all team are really nice, sweetie people, and they are there to help straight away always.
From now on, they always gonna be my first option of agency.
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I feel bad I was unable to ...
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5 Star Review
Claire
Judith
By : 'Tom'
Services : Letting( As a Tenant )
Rent PCM : £1335
Would you recommend ? : No
Postcode : SW9
Feb 5, 2016
People found this helpful0
I feel bad I was unable to select the whole team instead of singling out just two! From start to end, Castle have been nothing but outstanding. Nothing was ever too much trouble, all staff were highly professional, friendly and acted upon any issues we had promptly and effectively. A sticking point ... Read Full Review
What agent could do to change your mind?
Agents fees are as standard, and to be honest, worth the service provided.
Comments on Agent Fees
Agents fees are as standard, and to be honest, worth the service provided.
Comments (0)I feel bad I was unable to select the whole team instead of singling out just two!
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Tom Brixton said about Castle Estates
Services : Letting( As a Tenant )Date: 5th Feb 2016
I feel bad I was unable to select the whole team instead of singling out just two!
From start to end, Castle have been nothing but outstanding. Nothing was ever too much trouble, all staff were highly professional, friendly and acted upon any issues we had promptly and effectively.
A sticking point of our previous agent was the length of time it took to return our deposit at the end of the tenancy - no such trouble here.
I'd have no hesitation recommending these guys. Absolute top drawer service from start to end.
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I really don't have a bad ...
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5 Star Review
Claire
Judith
By : 'John'
Services : Letting( As a Tenant )
Rent PCM : £648
Would you recommend ? : Yes
Postcode : SW9
Feb 5, 2016
People found this helpful0
I really don't have a bad word to say about Castle, they were professional and responsive in every query or issue we had. I rented a property with them for 2 years and each and every time I had an issue it was dealt with without any hassle or being asked a thousand questions that makes you feel... Read Full Review
What agent could do to change your mind?
Reasonable
Comments on Agent Fees
Reasonable
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John said about Castle Estates
Services : Letting( As a Tenant )Date: 5th Feb 2016
I really don't have a bad word to say about Castle, they were professional and responsive in every query or issue we had. I rented a property with them for 2 years and each and every time I had an issue it was dealt with without any hassle or being asked a thousand questions that makes you feel like it was your fault, as you get with some agents. The best thing is that they explained everything that happened, or needed to be done, or charge in great detail, which is always appreciated.
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We have been renting a ...
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5 Star Review
By : 'Ann'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
Feb 1, 2016
People found this helpful0
We have been renting a property through Castle Estates for a number of years and I can highly recommend them. They respond to queries quickly, treat you with respect and deal with any problems professionally. The management team are friendly, trustworthy and caring - a rare thing in my experience... Read Full Review
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Ann said about Castle Estates
Services : Letting( As a Tenant )Date: 1st Feb 2016
We have been renting a property through Castle Estates for a number of years and I can highly recommend them. They respond to queries quickly, treat you with respect and deal with any problems professionally. The management team are friendly, trustworthy and caring - a rare thing in my experience of renting through an agency. I have no hesitation in giving them a full five stars out of five.
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Castle was a fantastic ...
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5 Star Review
Claire
By : 'Kate'
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SW17
Jan 21, 2016
People found this helpful0
Castle was a fantastic letting agent to deal with. They were consistently professional, friendly and efficient. They always responded to our communications quickly and helped us with whatever we needed. I highly recommend them, and only wish that more letting agents were up to this... Read Full Review
What agent could do to change your mind?
Their fees were reasonable for a managed property in London, and the service is much better than some other places that charge the same.
Comments on Agent Fees
Their fees were reasonable for a managed property in London, and the service is much better than some other places that charge the same.
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Kate said about Castle Estates
Services : Letting( As a Tenant )Date: 21st Jan 2016
Castle was a fantastic letting agent to deal with. They were consistently professional, friendly and efficient. They always responded to our communications quickly and helped us with whatever we needed. I highly recommend them, and only wish that more letting agents were up to this standard!
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I have always been treated ...
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5 Star Review
Claire
Judith
By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £869
Would you recommend ? : Yes
Postcode : SE15
Nov 7, 2015
People found this helpful0
I have always been treated with respect by the agency who responded and dealt with any issues raised immediately. I was kept informed in advance of any potential visits and have never felt that my privacy was being compromised. Everyone with whom I have had correspondence has been... Read Full Review
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David Gowland said about Castle Estates
Services : Letting( As a Tenant )Date: 7th Nov 2015
I have always been treated with respect by the agency who responded and dealt with any issues raised immediately. I was kept informed in advance of any potential visits and have never felt that my privacy was being compromised. Everyone with whom I have had correspondence has been courteous.
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I have always found the team ...
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5 Star Review
By : 'Landlady'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW18
Jul 22, 2015
People found this helpful0
I have always found the team at Castle Estates in Wandsworth to be knowledgable, professional, efficient & very helpful. I am overseas most if the year, so it is important to have agents that I can trust & who I know will make sound decisions in the balanced interests of me & my... Read Full Review
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Landlady in Africa said about Castle Estates
Services : Letting( As a Owner )Date: 22nd Jul 2015
I have always found the team at Castle Estates in Wandsworth to be knowledgable, professional, efficient & very helpful. I am overseas most if the year, so it is important to have agents that I can trust & who I know will make sound decisions in the balanced interests of me & my tenants, in the event that I am uncontactable when something happens at the property. Recently the alarm broke & the tenant was quite upset. Castle handled it superbly; reassurance & empathy for the tenant, and a range of options to suit my budget for me to choose from, with a tradesman at the property completing the work very promptly. I'm happy because my tenants are happy again!
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Castle Estates have been ...
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5 Star Review
Claire
Judith
By : 'Maja'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W13
Apr 24, 2015
People found this helpful0
Castle Estates have been managing my property for a few months now and I am extremely happy with the service they have provided. I find that they are very professional, easy to talk to and efficient. They have successfully resolved any queries I may have had, and have proven to be an excellent... Read Full Review
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Maja said about Castle Estates
Services : Letting( As a Owner )Date: 24th Apr 2015
Castle Estates have been managing my property for a few months now and I am extremely happy with the service they have provided. I find that they are very professional, easy to talk to and efficient. They have successfully resolved any queries I may have had, and have proven to be an excellent managerial team. I would happily recommend them to anyone.
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All I can say is that I wish ...
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5 Star Review
Claire
Judith
By : 'Ian'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : SE23
Apr 1, 2015
People found this helpful0
All I can say is that I wish I had found the Castle Lets team to manage my property a few years ago. There communication is first class and I really feel like everything is in safe hands now which is especially important as I am living... Read Full Review
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Ian said about Castle Estates
Services : Letting( As a Owner )Date: 1st Apr 2015
All I can say is that I wish I had found the Castle Lets team to manage my property a few years ago. There communication is first class and I really feel like everything is in safe hands now which is especially important as I am living Australia.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 6/4/2019, 9:34:40 AM by allAgents
