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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.4/5, 38 Reviews
82% Recommended
95% letting valuation accuracy
84% letting fee satisfaction
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By : 'Alberto'
Services : Letting(As a Tenant)
Rent PCM : £830
Would you recommend ? : No
Postcode : SW19
The room was advertised as 'studio flat' just because there's a shower and a toilet and a mini fridge. The house looks tired and it's not looked after, every room is converted into a studio (collectively around 7 rooms), communal kitchen on ground floor with two washing machines and two cooking areas. Not enough cupboards for everyone. A girl lives in the kitchen, she has to walk through it to access her private space. The tenant on my floor was dirty and loud. The end of my tenancy was even worse than my horror life in that overcrowded house. Not only the agency holds £90 from the deposit for 'checkout fees', they claimed £10 for a 'broken lightbulb' at checkout, which was false as I all of them lightbulbs were perfectly fine (I have a video to prove it), they also accused me of not cleaning the desk properly (absolutely false, I travelled all the way to Colliers Wood from central at 9pm after work to give the room a final clean, what an insult) and they claimed I have left the mattress cover in dirty conditions, such cover should be changed anyway before a new tenant moves in, pure and basic common sense and hygiene. No one needs to sleep on someone else's mattress cover of a year, in fact they got that one when I moved in, so it means they buy a new one anyway. In light of these reasons, Castle Estates deducted £126 for 'costs of cleaning fixtures and fittings 'professionally''. So altogether they kept £226 from my deposit. Absolutely disgusting. And the condescending tone every time they would respond to a query. Stay away guys, horrible rooms, dirty and tired house. I have my own REAL studio in North London now, and my new agency is amazing and so is the landlord. Don't go out there and pay nearly £800 for a room in a overcrowded house.
By : Claire Rhoades-Brown
Feb 24, 2020Hi Alberto, Thank you for taking the time to review us and I'm really sorry to hear that you are unhappy with us after the end of your tenancy. We take reviews really seriously and I have looked into all of the issues you have raised and would like to feedback to you on these points. The property was advertised as a houseshare (ie a room in a house) and the description clearly states 'HOUSESHARE WITH EN-SUITE'. Unfortunately some of the property portals don't have the facilities to display the property as a single room and it can be listed incorrectly occasionally which is something we are aware of and have no control over. To resolve this, when you first enquired about the property, we made you aware of the set up of the property before even booking a viewing. On the viewing, you would have been showed the communal areas and it was explained what part you had private access over. We were extremely transparent with the whole process however in your review, I believe you make it sound like we had deceived you - which I am confident is not the case as you would have only been able to proceed with the property once you knew the full layout of the house. You commented about your previous neighbours and the way that they live in the property - unless there is a breach of contract, we cannot get involved in neighbour disputes or advise on your opinion of your neighbours. I can confirm that no one lives in the kitchen. After the check out, you queried the check out fee with us and we resent you the contract and terms and conditions that you had signed. These documents were sent to you before you decided to proceed with the property so you did have full disclosure about this. We're sorry that you had not factored this into your budget when leaving the property but I do feel we made this as clear as possible. When you moved into the property, it was professionally cleaned for you and the non working light bulb was working. At the check out inspection, it was not left clean and the light bulb was not working. You were charged the cleaning cost to resolve these items. This included a full clean of the bathroom which was the majority of the work, photos attached of the cleanliness of these items at check out. You have not mentioned this in your review but it something that is important to mention due to the amount of work that this would involve to put right. We corresponded with you via email after you disputed this and you then emailed back to confirm your acceptance of these terms. I appreciate that you are unhappy with us and I am sorry that this is the case. Should you wish to give me a call to talk through anything further please don't hesitate to give me a call on 0208 870 9534. Claire Lettings Director
No procedure set.
Last updated at 6/4/2019, 9:34:40 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 95% | 84.00% | £648 | £3,950 |
Castle Estates
212 St Ann's Hill, London, Greater London
SW18 2RU
020 8870 9534
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Claire
By : 'SB'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SW18
Terrible experience for the whole of tenancy. They allowed the previous tenants to join Northumbria energy which has a 1.5 rating on trustpilot and said it was my responsibility to sort out the bills (ended up having to pay a high rate with a company with zero customer service). They then hiked up... Read Full Review
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By : 'Alberto'
Services : Letting( As a Tenant )
Rent PCM : £830
Would you recommend ? : No
Postcode : SW19
The room was advertised as 'studio flat' just because there's a shower and a toilet and a mini fridge. The house looks tired and it's not looked after, every room is converted into a studio (collectively around 7 rooms), communal kitchen on ground floor with two washing machines ... Read Full Review
By : Claire Rhoades-Brown
Feb 24, 2020Hi Alberto, Thank you for taking the time to review us and I'm really sorry to hear that you are unhappy with us after the end of your tenancy. We take reviews really seriously and I have looked ...
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By : 'Jayne'
Services : Letting( As a Tenant )
Rent PCM : £1540
Would you recommend ? : No
Postcode : SW17
Not great. Rude and patronizing staff. Entered our property illegally two months prior to leaving to show a tenant round, very distressing and embarrassing situation to be in. Manager apologised next day but no one seemed to care. Got charged £150 for cleaning bill when we moved - all... Read Full Review
By : Judith (Castle Estates)
Jan 13, 2020Dear Jayne. I can see that you have not been a named tenant in one of our properties but understand that your comment refers to your brother's tenancy with us. Unfortunately the property was not...
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Wendy
By : 'Wendy'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : LL20
All the staff at Castle Estates were friendly, professional and efficient. I highly recommend them and will decimate be using them... Read Full Review
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By : 'Saad'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2560
Would you recommend ? : No
Postcode : SW17
They have people who know nothing about property doing viewing for them. And when you have chosen the property and want to go through thats when they come up with some weird terms and conditions. Very unprofessional. They need to update their business... Read Full Review
Very bad! Asking for different guarantor for every single tenant. That is crazy. Trying to make money out of their tanents in every possible way.
By : Claire Rhoades-Brown
May 29, 2018Hi Saad, We are sorry that you feel frustrated about the process of applying for a property through Castle Estates. We always welcome feedback on our service and will always review a process if...
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Claire
Judith
By : 'CC'
Services : Letting( As a Tenant )
Rent PCM : £1547
Would you recommend ? : Yes
Postcode : SW18
It was a pleasure to deal with The Castle Estates Team. They were extremely professional from the very beginning and continued to be professional, friendly and helpful right to the end of our dealings together. Wishing the Team all the very best for the... Read Full Review
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Claire
By : 'Emily'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
I rented a room in a shared house, let by Castle, and for the first time in my renting life, was immensely impressed with the service we received. This was primarily down to Claire, who responded to emails and returned calls promptly and provided sound advice continuously. When we had house... Read Full Review
This was the only area I have complaints with. The fees felt unnecessarily expensive. If I remember rightly, £75 to get reference and £250 if you want to leave the contract early (even once you've found a replacement). Probably no different to other agents but frustrating nonetheless.
This was the only area I have complaints with. The fees felt unnecessarily expensive. If I remember rightly, £75 to get reference and £250 if you want to leave the contract early (even once you've found a replacement). Probably no different to other agents but frustrating nonetheless.
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Claire
By : 'n'
Services : Letting( As a Tenant )
Rent PCM : £648
Would you recommend ? : Yes
Postcode : SE5
Big thank you to Castle Estates! They have been kind and helpful throughout, any issues we had were resolved quickly and I will certainly return to them when I rent in London again. Thank... Read Full Review
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Claire
By : 'Brenton'
Services : Letting( As a Owner )
Rent PCM : £2600
Would you recommend ? : Yes
Postcode : SW18
From our first meeting with Claire, we have been impressed by her friendliness, professionalism and efficiency. The letting process progressed smoothly with Claire providing us with regular updates which meant we always knew where we were in the process. Claire demonstrated a deep understanding of... Read Full Review
Good
Good
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Claire
By : 'Highly'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SW18
Claire was a wonderful support when I was considering swapping agents which can be such a big hassle. However her advice and guidance with a tricky situation involving an agency that did not want to 'let go' was very much appreciated - even though we hadn't switched at that time. Castle... Read Full Review
Very happy with the fees and quality of the service delivered.
Very happy with the fees and quality of the service delivered.
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By : 'John'
Services : Letting( As a Owner )
Rent PCM : £1547
Would you recommend ? : Yes
Postcode : SW17
We have been very impressed with the service provided by Castle Estates and all staff we have dealt with have been knowledgeable, helpful and... Read Full Review
For the excellent service we have experienced the fee level is reasonable
For the excellent service we have experienced the fee level is reasonable
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Claire
Judith
By : 'Fran'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
I am really happy with this agency. Since the beginning they always helped me with all my doubts, not just one person, but all team are really nice, sweetie people, and they are there to help straight away always. From now on, they always gonna be my first option of... Read Full Review
Helpful,
Helpful,
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Claire
Judith
By : 'Tom'
Services : Letting( As a Tenant )
Rent PCM : £1335
Would you recommend ? : No
Postcode : SW9
I feel bad I was unable to select the whole team instead of singling out just two! From start to end, Castle have been nothing but outstanding. Nothing was ever too much trouble, all staff were highly professional, friendly and acted upon any issues we had promptly and effectively. A sticking point ... Read Full Review
Agents fees are as standard, and to be honest, worth the service provided.
Agents fees are as standard, and to be honest, worth the service provided.
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Claire
Judith
By : 'John'
Services : Letting( As a Tenant )
Rent PCM : £648
Would you recommend ? : Yes
Postcode : SW9
I really don't have a bad word to say about Castle, they were professional and responsive in every query or issue we had. I rented a property with them for 2 years and each and every time I had an issue it was dealt with without any hassle or being asked a thousand questions that makes you feel... Read Full Review
Reasonable
Reasonable
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By : 'Ann'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
We have been renting a property through Castle Estates for a number of years and I can highly recommend them. They respond to queries quickly, treat you with respect and deal with any problems professionally. The management team are friendly, trustworthy and caring - a rare thing in my experience... Read Full Review
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Claire
By : 'Kate'
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SW17
Castle was a fantastic letting agent to deal with. They were consistently professional, friendly and efficient. They always responded to our communications quickly and helped us with whatever we needed. I highly recommend them, and only wish that more letting agents were up to this... Read Full Review
Their fees were reasonable for a managed property in London, and the service is much better than some other places that charge the same.
Their fees were reasonable for a managed property in London, and the service is much better than some other places that charge the same.
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Claire
Judith
By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £869
Would you recommend ? : Yes
Postcode : SE15
I have always been treated with respect by the agency who responded and dealt with any issues raised immediately. I was kept informed in advance of any potential visits and have never felt that my privacy was being compromised. Everyone with whom I have had correspondence has been... Read Full Review
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By : 'Landlady'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW18
I have always found the team at Castle Estates in Wandsworth to be knowledgable, professional, efficient & very helpful. I am overseas most if the year, so it is important to have agents that I can trust & who I know will make sound decisions in the balanced interests of me & my... Read Full Review
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Claire
Judith
By : 'Maja'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W13
Castle Estates have been managing my property for a few months now and I am extremely happy with the service they have provided. I find that they are very professional, easy to talk to and efficient. They have successfully resolved any queries I may have had, and have proven to be an excellent... Read Full Review
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Claire
Judith
By : 'Ian'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : SE23
All I can say is that I wish I had found the Castle Lets team to manage my property a few years ago. There communication is first class and I really feel like everything is in safe hands now which is especially important as I am living... Read Full Review