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2.6/5, 21 Reviews
43% Recommended
0% letting valuation accuracy
54% letting fee satisfaction
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By : 'Marta'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : RG14
The rental process with Chancellors has been a completely nightmare! I had lots of problems to get my keys once I had paid the cleared funds. I had to let in your office the luggage and came back 4 times to get my keys because the person who managed this wasn't in the office to tell if the reference was ok. I had provided the contact to Chancellors having the reference 3 weeks before, and finally I had to do it by myself because nobody had contacted my employer. I made several questions to the person of Chancellors that managed my rental and most of them were unanswered. The day I received the keys, I arrived at 12 am and until 5pm I didn't get them. I was told to go away for a walk instead of waiting at the office (that was the third time I had to go to the office to get the keys), and it had no sense for me, as I couldn't buy anything without having a place to let the things. I agreed to rent the property 10 days before my movement because I really liked the house, so I didn't mind paying 10 days even though I wouldn't be there. They did the check in inventory in the day in which the agreement started, but I wasn't able to be present, and I only had 7 days to make any claim to the inventory's report. I emailed the person who managed this in Chancellor and I got no response. I also phoned her and a collegue answered me that she wasn't at the office in that moment but that she would phone me back. Of course, I had never received that call from her. The completely process has been very painful, always pursuing the agents. Maybe it was all bad luck regarding my movement, but I surely not recommend this agency to rent a property to anybody.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 54.00% | £675 | £1,250 |
Chancellors
46 Northbrook Street, Newbury, Berkshire
RG14 1DT
01635 46666
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Jakub'
Services : Letting( As a Owner )
Rent PCM : £150000
Would you recommend ? : No
Postcode : RG14
Chancellors as a estate agent for landlords is appalling. I am with them for a year and a half. Very poor communications, their statement reports are just so user unfriendly - firstly they only come in PDF - you wont get the Excel version as they dont support it apparently, secondly every item is... Read Full Review
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By : 'Stacy'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : No
Postcode : RG14
I use(d) chancellors to manage my property and they are awful, nothing is urgent, emails are never responded to in a timely matter. I am forever chasing them, nothing is ever proactive. For a fully managed service for the last 5 years my property has been left in an awful state. Items which they... Read Full Review
By : Monica
Aug 11, 2020I am a tenant in a property “managed” by Chancellors. My experience is very similar. So awful you could not make it up. They charge for the service and deliver...
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By : 'Hannah'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RG14
Chancellors Newbury are happy to be involved with gazumping, they continued to market a property once our offer had been accepted, two weeks after our offer gets accepted and they then sold the property to someone else. Heartbroken family of four now being forced to let our buyers... Read Full Review
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Val
By : 'Tom'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : RG14
The Newbury branch is the WORST estate agency I have ever dealt with. They have zero care for any tenants. And do all they can to prevent you obtaining your deposit back. I accepted to live at one of their properties after I was told that the property would be professionally cleaned before I... Read Full Review
Bad
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By : 'ronie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG14
Worst thugs in Newbury. Charge more and no service at all. Act just as intermediates between landlord and tenant without any... Read Full Review
bad
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By : 'BobbyBrown'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG14
Helpful up to the move in date. Incorrect keys given, over a month and still waiting for a sets of keys, we're using the agents. No letterbox key. Door handles broken or non existent (locking my partner in a bedroom, having to unscrew bathroom door handle with tweezers to unlock the bedroom door).... Read Full Review
Bad.
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By : 'Marta'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG14
The rental process with Chancellors has been a completely nightmare! I had lots of problems to get my keys once I had paid the cleared funds. I had to let in your office the luggage and came back 4 times to get my keys because the person who managed this wasn't in the office to tell if the... Read Full Review
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Ben
By : 'Marissa'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : RG19
Ben showed us around the property as was very afficiant in getting in contact with the landlord regarding any issues we had. He always got back to us the same say we contacted. Sue was very helpful as this is my first rental property and she was very clear on what was going to happen... Read Full Review
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Ben
Sue
By : 'N'
Services : Letting( As a Owner )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : RG14
Both Ben and Sue were very helpful and supportive of finding tenants and kept me informed of progress as much as they were themselves informed. I did feel however that the coordination with the head office let the branch team down otherwise my scoring would be... Read Full Review
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Lucy
Jack
By : 'Jack'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : RG14
Very helpful and contacted us at key points during the application process. Furthermore the agent let us know when we had certain things to complete and provide in order to continue the... Read Full Review
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Malcolm
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG18
Malcolm gave a great 360 degree service from initial consultation I felt he understood my needs and was extremely honest and informative throughout the process leaving me in the comfort of knowing I had a property specialist looking after me, right through to the aftercare provided and updates he... Read Full Review
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Sue
By : 'Woodhouse'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG14
Total professionalism from the initial visit by the Branch Manager to evaluate property and rental income through to identification of suitable tenant and viewings conducted by Branch Negotiator. The process included high quality photographs taken by a professional photographer, excellent and... Read Full Review
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Ben
By : 'Sarah'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : RG14
I dealt with Sue Shelly, Ben Stevens and Lucy Reeves on renting two properties out with yourselves. Sue started the process by running through terms and conditions and attending the properties. Ben and Lucy both did viewings to prospective tenants and also answered questions which I subsequently... Read Full Review
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Lucy
Katie
By : 'Hans'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : RG14
With me and my flatmate living quite far from Newbury, it was quite difficult in finding a place to rent for our Placement year and somehow ended up walking into Chancellors. The only problem we found was trying to understand what we needed to sign and do in order to rent the property. There was a... Read Full Review
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Maxine
Marc
By : 'F'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RG14
Friendly helpful competent service all around. Sales person Maxine Hall helped us negotiate with the vendor so the price was agreed without the usual delays. Another Sales person Marc Rollings followed up very effectively, helping us to shove the vendor's tardy advisors so that completion was... Read Full Review
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By : 'Bubble'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RG14
We've been trying to buy a house in Newbury for over 6 months and are fed up with Chancellors putting property up online which is already sold and advertising it as available. Once I rang to organise viewings on 6 properties, to find all but 1 was already sold. Why would a buyer want to continue... Read Full Review
Update online websites; advertise houseswhich are actually available; stop wasting ours and their time.
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By : 'Good'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG14
Having washed their hands of us the minute we walked into the rental property in Newbury, we had to chase the landlord to get the gas connected and fix the lack of water pressure (couldn't have a shower). They harrassed us with threatening letters towards the end of the tenancy even though we'd... Read Full Review
They contract out everything - key handling, deposit handling, maintenance. They do nothing for the tenant and rip them off at every step. How to improve? Go bust and don\'t sully the high streets with your scum.
By : Chancellors HQ
Mar 11, 2014We thank you for your comments as customer feedback is important to us. We are sorry that the property was not in working order for you. We would normally offer to help you contact your Landlord in ...
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By : 'disgruntled'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RG14
I used Chancellors to market my buy to let property for sale and whilst also managing it on my behalf as they assured me this would be more efficient as gaining access arranging viewings would be easier. They oversold and under delivered on all accounts, my property was marketed for months without... Read Full Review
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By : 'Heather'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : RG19
I don't want to name any names so I have left the staff members details out. I do not believe the problem to be the staff, I think the fundamental ethos of the company is wrong so no one person to blame. In fact certain members of staff have been useful. I instructed Chancellors to manage my... Read Full Review
Customer service needs to be seriously looked at in this company. There are so many problems I would not know where to start with how they can improve! I have said all I want to in the comments section above.
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By : 'JBV'
Services : Letting( As a Owner )
Would you recommend ? : No
I have had dealings with this company on two separate occasions and I would never use them... Read Full Review