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Acton, London W3
4.7/5, 100 Reviews
97% Recommended
87% sales valuation accuracy
60% letting valuation accuracy
98% sales fee satisfaction
75% letting fee satisfaction
Portico
We're Portico, an award-winning London agent with 18 branches across London and Essex.
We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings p
ackages come with a free Rent Guarantee for peace of mind.
We also offer a premium Airbnb management service, and a cost-effective Handyman service.
As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance
If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!
Click here if you'd like to find out how much your property is currently worth in 60 seconds!
We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
"Thanks to Stuart Pringle,..."
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4 Star Review
By : 'Fat'
Services : Sales(As a Vendor)
Sold price : £630000
Would you recommend ? : Yes
Postcode : W3
Feb 10, 2017
People found this helpful2
Thanks to Stuart Pringle, Stuart Balfre and Asha for their help selling my FLAT which went for £630K in the end. It was marketed initially for £675K which was a little high in the end as it sold for £45 less. BUT it went for what it was worth at the time I guess. Friendly and personable team and professional with it. Photography was outstanding. Well done all! Just as a side note - I did have a brief episode with another AGENT - Dexters, Acton when the property was outside of it's contracted sole agent term which I very much regret as they were plain AWFUL and horrible. Their pictures too were shockingly bad. Do not USE DEXTERS - run a mile and ALWAYS go with PORTICO. They're great! Thanks guys again. :)
Comments on Agent Fees
Good
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 87% | 98% | £185,000 | £994,000 |
| Lettings | 60% | 75% | £1,150 | £1,325 |
Areas covered
- W13
- W3
- W5
- W7
Address
Portico
137 High Street, London, Greater London
W3 6LY
020 8993 6767
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Portico Branches (View All 18)
Mr ...
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1 Star Review
By : 'Mr'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : W36B
Jul 5, 2018
People found this helpful2
I left my property on 5th June, I received my check out email few days later. Is gone 1 month now and portico didn't let us know nothing about our deposit . We try to call ,email ,voice mail but nothing . I always paid on time , always respected time , but they are disrespectful and... Read Full Review
Comments on Agent Fees
Bad
Comments (1)
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Mr azzarone said about Portico
Services : Letting( As a Tenant )Date: 5th Jul 2018
I left my property on 5th June, I received my check out email few days later. Is gone 1 month now and portico didn't let us know nothing about our deposit . We try to call ,email ,voice mail but nothing . I always paid on time , always respected time , but they are disrespectful and unprofessional. What a person need to do to get his deposit back or have any news ? Worst agency we could deal with, I regret the day I used them to find my previous property. I want someone to call me or mail me about my deposits!
The UK's Largest Customer Review Website for the Property Industry
By : Mohammed Muzammil
Jul 10, 2018Hi This Is Mohammed Muzammil From Pamir Property. I am having property in Dubai . I want to do Marketing of my property in your country so i get the Buyer from their. It is very Great full to do...
I have a problem of mould in ...
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1 Star Review
Alena
By : 'Luigi'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : W36B
Dec 12, 2017
People found this helpful1
I have a problem of mould in the house and the inspector visit said clearly that there was a problem with the wall isolation . I m waiting more then 2 months now , after several calls , email and going to talk in the agency, nobody did nothing About it ; the only things I keep hearing is we are... Read Full Review
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Luigi said about Portico
Services : Letting( As a Tenant )Date: 12th Dec 2017
I have a problem of mould in the house and the inspector visit said clearly that there was a problem with the wall isolation . I m waiting more then 2 months now , after several calls , email and going to talk in the agency, nobody did nothing About it ; the only things I keep hearing is we are going to contact you but never Happen. I give them also different option about sorting out the problem but nothing , they keep ignoring the problem. I decide to take action and go to talk with a solicitor . Good luck with this crap agency
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By : Sam Bell
Jan 10, 2018Hi Luigi, I am sorry to hear this. I have spoken to Property Management who will be in touch to resolve the issue....
Kinga was helpful and ...
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5 Star Review
By : 'Altan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W3
Nov 20, 2017
People found this helpful3
Kinga was helpful and supportive throughout the whole process. It was my first time letting a house in the UK and she was always available for a quick explanation or anything of the... Read Full Review
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Altan Couvert said about Portico
Services : Letting( As a Tenant )Date: 20th Nov 2017
Kinga was helpful and supportive throughout the whole process. It was my first time letting a house in the UK and she was always available for a quick explanation or anything of the sort.
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When it came to finding new ...
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5 Star Review
Alena
By : 'Gareth'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W5
Jul 4, 2017
People found this helpful3
When it came to finding new tenants for our flat Alena was extremely helpful and very prompt in all our dealings with her. We were very... Read Full Review
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Gareth said about Portico
Services : Letting( As a Owner )Date: 4th Jul 2017
When it came to finding new tenants for our flat Alena was extremely helpful and very prompt in all our dealings with her. We were very impressed.
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I am an elderly widow; it ...
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5 Star Review
By : 'Ann'
Services : Sales( As a Vendor )
Sold price : £825000
Would you recommend ? : Yes
Postcode : W3
Jun 12, 2017
People found this helpful3
I am an elderly widow; it was with hesitancy I walked into the Acton Branch of Portico. I was nervously embarking on a Big, big decision. I was considering selling my home in Berrymead Gardens, Acton, in order to purchase a new build luxury flat in Acton Gardens. Stuart, the manager quickly put... Read Full Review
Comments on Agent Fees
Very good value for money
Comments (0)I am an elderly widow; it was with hesitancy I walked into the Acton Branch of Portico. I was nervously embarking on a Big, big decision. I was considering selling my home in Berrymead Gardens, Acton, in order to purchase a new build luxury flat in Acton Gardens. Stuart, the manager quickly put me at ease, and proceeded not only to advise and help me with selling my property, but also many other aspects of my proposed move. Both Stuart and his support team really went that extra mile. My property was sold very quickly and smoothly. I am now very happy in my new home in Acton Gardens. Thank you so much Portico Acton for helping to make this possible. I do, and will highly recommend your property services to others.
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Ann Morris said about Portico
Services : Sales( As a Vendor )Date: 12th Jun 2017
I am an elderly widow; it was with hesitancy I walked into the Acton Branch of Portico. I was nervously embarking on a Big, big decision. I was considering selling my home in Berrymead Gardens, Acton, in order to purchase a new build luxury flat in Acton Gardens. Stuart, the manager quickly put me at ease, and proceeded not only to advise and help me with selling my property, but also many other aspects of my proposed move. Both Stuart and his support team really went that extra mile. My property was sold very quickly and smoothly. I am now very happy in my new home in Acton Gardens. Thank you so much Portico Acton for helping to make this possible. I do, and will highly recommend your property services to others.
Ann Susan Morris
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I find MR JOSEF WHITE very ...
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5 Star Review
By : 'AK'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W3
Mar 20, 2017
People found this helpful3
I find MR JOSEF WHITE very helpful , very quick and on top of issues. thank you.he been helpful .he keeps up to date. he sorts your... Read Full Review
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AK REFAHI said about Portico
Services : Letting( As a Owner )Date: 20th Mar 2017
I find MR JOSEF WHITE very helpful , very quick and on top of issues. thank you.he been helpful .he keeps up to date. he sorts your issues.
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Thanks to Stuart Pringle, ...
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4 Star Review
By : 'Fat'
Services : Sales( As a Vendor )
Sold price : £630000
Would you recommend ? : Yes
Postcode : W3
Feb 10, 2017
People found this helpful2
Thanks to Stuart Pringle, Stuart Balfre and Asha for their help selling my FLAT which went for £630K in the end. It was marketed initially for £675K which was a little high in the end as it sold for £45 less. BUT it went for what it was worth at the time I guess. Friendly and personable team... Read Full Review
Comments on Agent Fees
Good
Comments (0)Thanks to Stuart Pringle, Stuart Balfre and Asha for their help selling my FLAT which went for £630K in the end. It was marketed initially for £675K which was a little high in the end as it sold for £45 less. BUT it went for what it was worth at the time I guess.
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Fat Robbo said about Portico
Services : Sales( As a Vendor )Date: 10th Feb 2017
Thanks to Stuart Pringle, Stuart Balfre and Asha for their help selling my FLAT which went for £630K in the end. It was marketed initially for £675K which was a little high in the end as it sold for £45 less. BUT it went for what it was worth at the time I guess.
Friendly and personable team and professional with it.
Photography was outstanding. Well done all!
Just as a side note - I did have a brief episode with another AGENT - Dexters, Acton when the property was outside of it's contracted sole agent term which I very much regret as they were plain AWFUL and horrible. Their pictures too were shockingly bad. Do not USE DEXTERS - run a mile and ALWAYS go with PORTICO. They're great! Thanks guys again. :)
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I'm very pleased with the ...
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5 Star Review
By : 'Jellicle'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W3
Jan 16, 2017
People found this helpful1
I'm very pleased with the result of the sale of my property. Stuart and his team were always well-prepared and efficient, and it was such a relief to have such trustworthy people dealing with a major financial arrangement. Many... Read Full Review
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Jellicle Smiles said about Portico
Services : Sales( As a Vendor )Date: 16th Jan 2017
I'm very pleased with the result of the sale of my property. Stuart and his team were always well-prepared and efficient, and it was such a relief to have such trustworthy people dealing with a major financial arrangement. Many thanks!
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We decided to go with Portico ...
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3 Star Review
By : 'Emma'
Services : Sales( As a Vendor )
Sold price : £405000
Would you recommend ? : Yes
Postcode : W3
Dec 28, 2016
People found this helpful1
We decided to go with Portico to sell our flat after a valuation by Stuart. During which we found Stuart to be enthusiastic, personable and trustworthy. It was Stuart as an individual and not the valuation itself or company reputation which led us to choose Portico. We then had the opportunity to... Read Full Review
Comments on Agent Fees
Resonable
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Emma said about Portico
Services : Sales( As a Vendor )Date: 28th Dec 2016
We decided to go with Portico to sell our flat after a valuation by Stuart. During which we found Stuart to be enthusiastic, personable and trustworthy. It was Stuart as an individual and not the valuation itself or company reputation which led us to choose Portico. We then had the opportunity to meet Asha and Stuart P and show them around the flat, as they would be conducting viewings which we found very useful and reassuring. We also found both of them to be friendly and knowledgeable. We were very pleased with the pictures taken of the flat and within a week we had received our first offer, albeit 10% under the asking price. We should have been pleased with the quick progress and interest. However instead of being communicated as a good starting offer from which to build, we were suddenly told that this was the top price per sq ft achieved in the area and we would be lucky to get more. This was a surprise to us, as Stuart was confident in his valuation and nothing had changed. We were then told by Stuart that because our flat was so nicely refurbished he had assumed it was bigger than it actually was and hence had over valued the property significantly. This was naturally disappointing. His valuation had in fact been much higher than other agents to start with but we had believed his valuation based on his knowledge and experience. We do not know if Stuart deliberately overvalued the property to try and get our custom (which he did not need to do as that was not what made us choose Portico and he should be more confident in his own selling points) or if he genuinely thought the flat was bigger than it was. However we would suggest that in future valuations a sq ft calculation is taken to aid in valuing a property (like other agents) to avoid this happening in the future. We subsequently received more offers within two weeks of going on the market and accepted at 5% under asking price. Overall we found Stuart to be easy to contact and quick to respond to messages and emails. We do think he could have done more to chase our buyer and use some initiative to take matters into our or his hands when processes were slow in waiting for various quotes post the survey. Stuart as an individual is naturally very personable and easy to get along with, however he could benefit from working on his tact when handling difficult conversations, negotiating and thinking through how he manages his clients expectations on all elements relating to the sale process. Stuart needs to have more confidence in himself and his ability to sell a property during the process to replicate how he comes across initially which would help sellers to continue placing the trust in him he initially inspires.
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Stuart was very helpful ...
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4 Star Review
By : 'Brouncker'
Services : Sales( As a Vendor )
Sold price : £530000
Would you recommend ? : Yes
Postcode : W3
Dec 7, 2016
People found this helpful1
Stuart was very helpful throughout our sale process. He remained positive and informative during each stage in the process and acted as a useful middle man in ensuring clear communication between all parties... Read Full Review
Comments on Agent Fees
Fees appear commensurate with the work performed.
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Brouncker Road said about Portico
Services : Sales( As a Vendor )Date: 7th Dec 2016
Stuart was very helpful throughout our sale process. He remained positive and informative during each stage in the process and acted as a useful middle man in ensuring clear communication between all parties involved.
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Stuart and Asha took care of ...
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5 Star Review
By : 'Mary'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W3
Dec 6, 2016
People found this helpful1
Stuart and Asha took care of our property sale for us. Both of them were reliable and professional, easy to contact and returned phone calls promptly. They gave good advice and were realistic about sale prices and market conditions. They kept us well updated about any progress or changes without us ... Read Full Review
Comments (0)Stuart and Asha took care of our property sale for us. Both of them were reliable and professional, easy to contact and returned phone calls promptly. They gave good advice and were realistic about sale prices and market conditions. They kept us well updated about any progress or changes without us having to chase after them constantly.
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Mary said about Portico
Services : Sales( As a Vendor )Date: 6th Dec 2016
Stuart and Asha took care of our property sale for us. Both of them were reliable and professional, easy to contact and returned phone calls promptly. They gave good advice and were realistic about sale prices and market conditions. They kept us well updated about any progress or changes without us having to chase after them constantly.
Although we did not purchase our ongoing property with Portico in the end, we did go to a few viewings with Asha. She was honest about the sellers' expectations and the state of the properties, and we felt that she worked with integrity and professionalism.
Overall we had a very pleasant experience working with Portico Acton. Many thanks to Stuart and his excellent team for all their help.
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Nothing but praise for Stuart ...
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5 Star Review
By : 'FulhamBunker'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW6
Dec 6, 2016
People found this helpful1
Nothing but praise for Stuart - his professionalism, patience and positivity shone throughout the duration of the sale of my property. Having never sold before he made everything clear and straightforward for me, and I was very grateful for the excellent high levels of communication. Would... Read Full Review
Comments on Agent Fees
From what I could tell fees were appropriate.
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FulhamBunker said about Portico
Services : Sales( As a Vendor )Date: 6th Dec 2016
Nothing but praise for Stuart - his professionalism, patience and positivity shone throughout the duration of the sale of my property. Having never sold before he made everything clear and straightforward for me, and I was very grateful for the excellent high levels of communication. Would absolutely recommend.
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Daniel showed us a property ...
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5 Star Review
Daniel
By : 'demiepicure'
Services : Other
Would you recommend ? : Yes
Postcode : W3
Apr 25, 2016
People found this helpful1
Daniel showed us a property on Saturday which he was so well informed about and able to answer so many of the queries we had in relation not only to the property, the area any development we may consider in the future and was so professional in his approach to selling this to us. My daughter... Read Full Review
Comments (0)Daniel showed us a property on Saturday which he was so well informed about and able to answer so many of the queries we had in relation not only to the property, the area any development we may consider in the future and was so professional in his approach to selling this to us. My daughter decided this was the property for
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demiepicure said about Portico
Services : Other( )Date: 25th Apr 2016
Daniel showed us a property on Saturday which he was so well informed about and able to answer so many of the queries we had in relation not only to the property, the area any development we may consider in the future and was so professional in his approach to selling this to us. My daughter decided this was the property for
her and wanted to proceed with the purchase only to learn this morning that it had already been taken off the market due to an
offer being accepted by the vendors on Saturday evening. Although my daughter was extremely upset at the loss of such a property it was made much easier by Daniel who has promised to keep her in mind when further properties come onto the market and he knows exactly what she is looking for and the areas she would consider.
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Sophie has been great - ...
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5 Star Review
By : 'CD'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W3
Apr 23, 2016
People found this helpful0
Sophie has been great - always helpful and always on hand. We're delighted to have found and moved tenants in so... Read Full Review
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CD said about Portico
Services : Letting( As a Owner )Date: 23rd Apr 2016
Sophie has been great - always helpful and always on hand. We're delighted to have found and moved tenants in so quickly.
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I would have given 7 stars to ...
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5 Star Review
Daniel
By : 'Mahnaz'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W3
Mar 31, 2016
People found this helpful1
I would have given 7 stars to Daniel if I could. He gave us a very professional service right from the start to the very end. I would definitely recommend this... Read Full Review
Comments (0)I would have given 7 stars to Daniel if I could.
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Mahnaz said about Portico
Services : Sales( As a Buyer )Date: 31st Mar 2016
I would have given 7 stars to Daniel if I could.
He gave us a very professional service right from the start to the very end.
I would definitely recommend this company.
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Stuart made our sale very ...
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5 Star Review
By : 'Sana'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W3
Mar 24, 2016
People found this helpful1
Stuart made our sale very smooth, he was very straightforward kept us updated with the viewings and during the sale he chased both solicitors, amazingly the whole thing took 4 weeks only! We are very happy and satisfied with the outstanding services he provided us along side with Asha. Thank you... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
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Sana Laamouri said about Portico
Services : Sales( As a Vendor )Date: 24th Mar 2016
Stuart made our sale very smooth, he was very straightforward kept us updated with the viewings and during the sale he chased both solicitors, amazingly the whole thing took 4 weeks only! We are very happy and satisfied with the outstanding services he provided us along side with Asha. Thank you again
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Daniel & Stuart have ...
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5 Star Review
Daniel
By : 'Isobel'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W3
Feb 19, 2016
People found this helpful1
Daniel & Stuart have incredible communication skills and kept me up to date with all movement within the buying process. Its so nice to see two people who truly love what they do and are incredibly good at... Read Full Review
Comments on Agent Fees
N/A
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Isobel Gravestock said about Portico
Services : Sales( As a Buyer )Date: 19th Feb 2016
Daniel & Stuart have incredible communication skills and kept me up to date with all movement within the buying process. Its so nice to see two people who truly love what they do and are incredibly good at it.
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This is my second purchase ...
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5 Star Review
Daniel
By : 'Annabel'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W3
Jan 28, 2016
People found this helpful0
This is my second purchase through Portico and yet again Daniel was spot on with the selection of the flat I purchased as being a good match for me. I would not have considered it had Daniel not brought it to my attention so I have him to directly thank for his intuition. Every dealing I have had... Read Full Review
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Annabel said about Portico
Services : Sales( As a Buyer )Date: 28th Jan 2016
This is my second purchase through Portico and yet again Daniel was spot on with the selection of the flat I purchased as being a good match for me. I would not have considered it had Daniel not brought it to my attention so I have him to directly thank for his intuition. Every dealing I have had with portico has been professional, prompt, non pushy and positive. Thank you for finding me another great property!
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We have had an ...
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5 Star Review
Daniel
By : 'Nicola'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W3
Jan 19, 2016
People found this helpful2
We have had an extraordinarily long moving process but remained faithful to the team at Portico namely Stuart and Daniel because they have been so dedicated, helpful and pleasant to deal with. We are grateful to them for not giving up on us! Stuart is straight talking when it comes to valuation... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
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Nicola said about Portico
Services : Sales( As a Vendor )Date: 19th Jan 2016
We have had an extraordinarily long moving process but remained faithful to the team at Portico namely Stuart and Daniel because they have been so dedicated, helpful and pleasant to deal with. We are grateful to them for not giving up on us! Stuart is straight talking when it comes to valuation and advice every step of the way and Daniel has been very supportive and prompt to provide feedback. They provided plenty of viewings and the appropriate potential purchasers. We would, and have, recommended them highly to potential vendors in the area.
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We have been delighted with ...
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5 Star Review
By : 'Cat'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W3
Jan 19, 2016
People found this helpful2
We have been delighted with the service from Stuart, which has been professional, efficient and friendly throughout. We bought our house through him nearly 9 years ago and were very happy then, so we thought we would use him again, and it was definitely the right decision. Stuart really knows the... Read Full Review
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Cat said about Portico
Services : Sales( As a Vendor )Date: 19th Jan 2016
We have been delighted with the service from Stuart, which has been professional, efficient and friendly throughout. We bought our house through him nearly 9 years ago and were very happy then, so we thought we would use him again, and it was definitely the right decision. Stuart really knows the area, does what he says he is going to do, and is completely honest and straightforward. I can't think of a single thing that could have been done better.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Bushells prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
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<b>Residential Estate Agency - Making a complaint</b>
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<br>
<b>Information for Customers</b>
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Bushells is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
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<b>Stage One ? Speak to your negotiator or Manager</b>
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All complaints should, in the first instance, be directed verbally to the Manager of the Bushells Office you have been dealing with. He or she will endeavor to resolve your complaint immediately, and no later than five working days of the first notification.
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<b>Stage Two ? Write to the Sales Director for the office/area</b>
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If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Divisional Sales Manager or Director responsible for the Office in question. You must write to them within one month of receiving the Office response. The Office manager can supply you with the details of the appropriate person. Your complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days.
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<b>Stage Three ? Write to the Managing Director of Bushells</b>
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If you remain dissatisfied, you may address your concerns in writing to the Managing Director within one month of the response from the Divisional Sales Manager/Director. Your letter will be acknowledged within three working days of receipt and an investigation undertaken. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within 15 working days and contain the final view of the company. This will include any offer made.
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MD
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Grand Union House,
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20 Kentish Town Road,
<br>
London,
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NW1 9NX
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<b>Stage Four - The Property Ombudsman</b>
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After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online at http://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 10/30/2017, 5:29:24 AM by allAgents
