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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 100 Reviews
97% Recommended
87% sales valuation accuracy
60% letting valuation accuracy
98% sales fee satisfaction
75% letting fee satisfaction
Bushells prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
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<b>Residential Estate Agency - Making a complaint</b>
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<b>Information for Customers</b>
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Bushells is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
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<b>Stage One ? Speak to your negotiator or Manager</b>
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All complaints should, in the first instance, be directed verbally to the Manager of the Bushells Office you have been dealing with. He or she will endeavor to resolve your complaint immediately, and no later than five working days of the first notification.
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<b>Stage Two ? Write to the Sales Director for the office/area</b>
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If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Divisional Sales Manager or Director responsible for the Office in question. You must write to them within one month of receiving the Office response. The Office manager can supply you with the details of the appropriate person. Your complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days.
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<b>Stage Three ? Write to the Managing Director of Bushells</b>
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If you remain dissatisfied, you may address your concerns in writing to the Managing Director within one month of the response from the Divisional Sales Manager/Director. Your letter will be acknowledged within three working days of receipt and an investigation undertaken. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within 15 working days and contain the final view of the company. This will include any offer made.
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MD
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Grand Union House,
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20 Kentish Town Road,
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London,
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NW1 9NX
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<b>Stage Four - The Property Ombudsman</b>
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After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online at http://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 10/30/2017, 5:29:24 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 87% | 98% | £185,000 | £994,000 |
| Lettings | 60% | 75% | £1,150 | £1,325 |
Portico
137 High Street, London, Greater London
W3 6LY
020 8993 6767
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Mr'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : W36B
I left my property on 5th June, I received my check out email few days later. Is gone 1 month now and portico didn't let us know nothing about our deposit . We try to call ,email ,voice mail but nothing . I always paid on time , always respected time , but they are disrespectful and... Read Full Review
Bad
By : Mohammed Muzammil
Jul 10, 2018Hi This Is Mohammed Muzammil From Pamir Property. I am having property in Dubai . I want to do Marketing of my property in your country so i get the Buyer from their. It is very Great full to do...
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Alena
By : 'Luigi'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : W36B
I have a problem of mould in the house and the inspector visit said clearly that there was a problem with the wall isolation . I m waiting more then 2 months now , after several calls , email and going to talk in the agency, nobody did nothing About it ; the only things I keep hearing is we are... Read Full Review
By : Sam Bell
Jan 10, 2018Hi Luigi, I am sorry to hear this. I have spoken to Property Management who will be in touch to resolve the issue....
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By : 'Altan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W3
Kinga was helpful and supportive throughout the whole process. It was my first time letting a house in the UK and she was always available for a quick explanation or anything of the... Read Full Review
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Alena
By : 'Gareth'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W5
When it came to finding new tenants for our flat Alena was extremely helpful and very prompt in all our dealings with her. We were very... Read Full Review
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By : 'Ann'
Services : Sales( As a Vendor )
Sold price : £825000
Would you recommend ? : Yes
Postcode : W3
I am an elderly widow; it was with hesitancy I walked into the Acton Branch of Portico. I was nervously embarking on a Big, big decision. I was considering selling my home in Berrymead Gardens, Acton, in order to purchase a new build luxury flat in Acton Gardens. Stuart, the manager quickly put... Read Full Review
Very good value for money
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By : 'AK'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W3
I find MR JOSEF WHITE very helpful , very quick and on top of issues. thank you.he been helpful .he keeps up to date. he sorts your... Read Full Review
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By : 'Fat'
Services : Sales( As a Vendor )
Sold price : £630000
Would you recommend ? : Yes
Postcode : W3
Thanks to Stuart Pringle, Stuart Balfre and Asha for their help selling my FLAT which went for £630K in the end. It was marketed initially for £675K which was a little high in the end as it sold for £45 less. BUT it went for what it was worth at the time I guess. Friendly and personable team... Read Full Review
Good
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By : 'Jellicle'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W3
I'm very pleased with the result of the sale of my property. Stuart and his team were always well-prepared and efficient, and it was such a relief to have such trustworthy people dealing with a major financial arrangement. Many... Read Full Review
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By : 'Emma'
Services : Sales( As a Vendor )
Sold price : £405000
Would you recommend ? : Yes
Postcode : W3
We decided to go with Portico to sell our flat after a valuation by Stuart. During which we found Stuart to be enthusiastic, personable and trustworthy. It was Stuart as an individual and not the valuation itself or company reputation which led us to choose Portico. We then had the opportunity to... Read Full Review
Resonable
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By : 'Brouncker'
Services : Sales( As a Vendor )
Sold price : £530000
Would you recommend ? : Yes
Postcode : W3
Stuart was very helpful throughout our sale process. He remained positive and informative during each stage in the process and acted as a useful middle man in ensuring clear communication between all parties... Read Full Review
Fees appear commensurate with the work performed.
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By : 'Mary'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W3
Stuart and Asha took care of our property sale for us. Both of them were reliable and professional, easy to contact and returned phone calls promptly. They gave good advice and were realistic about sale prices and market conditions. They kept us well updated about any progress or changes without us ... Read Full Review
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By : 'FulhamBunker'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW6
Nothing but praise for Stuart - his professionalism, patience and positivity shone throughout the duration of the sale of my property. Having never sold before he made everything clear and straightforward for me, and I was very grateful for the excellent high levels of communication. Would... Read Full Review
From what I could tell fees were appropriate.
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Daniel
By : 'demiepicure'
Services : Other
Would you recommend ? : Yes
Postcode : W3
Daniel showed us a property on Saturday which he was so well informed about and able to answer so many of the queries we had in relation not only to the property, the area any development we may consider in the future and was so professional in his approach to selling this to us. My daughter... Read Full Review
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By : 'CD'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W3
Sophie has been great - always helpful and always on hand. We're delighted to have found and moved tenants in so... Read Full Review
Share On :
Daniel
By : 'Mahnaz'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W3
I would have given 7 stars to Daniel if I could. He gave us a very professional service right from the start to the very end. I would definitely recommend this... Read Full Review
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By : 'Sana'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W3
Stuart made our sale very smooth, he was very straightforward kept us updated with the viewings and during the sale he chased both solicitors, amazingly the whole thing took 4 weeks only! We are very happy and satisfied with the outstanding services he provided us along side with Asha. Thank you... Read Full Review
Good
Good
Share On :
Daniel
By : 'Isobel'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W3
Daniel & Stuart have incredible communication skills and kept me up to date with all movement within the buying process. Its so nice to see two people who truly love what they do and are incredibly good at... Read Full Review
N/A
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Daniel
By : 'Annabel'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W3
This is my second purchase through Portico and yet again Daniel was spot on with the selection of the flat I purchased as being a good match for me. I would not have considered it had Daniel not brought it to my attention so I have him to directly thank for his intuition. Every dealing I have had... Read Full Review
Share On :
Daniel
By : 'Nicola'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W3
We have had an extraordinarily long moving process but remained faithful to the team at Portico namely Stuart and Daniel because they have been so dedicated, helpful and pleasant to deal with. We are grateful to them for not giving up on us! Stuart is straight talking when it comes to valuation... Read Full Review
Good
Good
Share On :
By : 'Cat'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W3
We have been delighted with the service from Stuart, which has been professional, efficient and friendly throughout. We bought our house through him nearly 9 years ago and were very happy then, so we thought we would use him again, and it was definitely the right decision. Stuart really knows the... Read Full Review
