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4.8/5, 21 Reviews
95% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
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By : 'Dan'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : UB8
Terrible service, taken a year to fix a leaking shower which has caused much more damage to the property and still nothing has been done. Have offered to fix the problem myself as I'm fully qualified and insured to do so but still nothing. My children are in danger of the kitchen ceiling falling on them and yet nobody seems to care! Have emailed phoned and even visited them in person and still nothing. I bet if I was a day late on the rent they'd be phoning me repeatedly. Maybe they'll take notice of this as they won't be getting a penny more till it's sorted!
By : Richard Whitley
Jan 13, 2017Dear Mr "Dan", We are very disappointed to have received a review of this nature and are sorry that you feel matters have not been dealt with to your satisfaction. The Property Management Department have been in communication with you since June 2015 in relation to the subject shower which has been leaking. We have arranged numerous visits from contractors who have conducted various works (including re-sealing the cubicle and double tiling) in an effort to resolve the leak. To the best of our knowledge the situation was resolved in October 2015 and as a matter of precaution water stains to the ceiling were ‘ outlined' in order for you to observe any further signs of a leak. We received further communication from you in November 2016 when you reported a further leak. A contractor attended site and identified that the magnetic shower strips were not sealing the cubicle properly during use. The contractor was attempting to source replacements but unfortunately struggled to find any suitable. We contacted your partner in early December requesting your assistance (in light of you being a builder) to source the appropriate strips. We later forwarded a link to a suppliers website. Your partner agreed to speak with you and revert back to us. Unfortunately we did not hear anything further from you. In January 2017 you visited our offices requesting an update. We informed you that we were waiting to hear from you in respect of the above and you kindly advised that the seals have now been replaced but that there was still a damp patch to the ceiling. A contractor then attended site to investigate. We have been in contact with you over the course of the last 48 hours and understand that our contractor attended site on Thursday 12th January to carry out further investigation to include an access hatch to be cut to the kitchen ceiling and bedroom wall. They have established that there is no leaking pipework and have now re-sealed the shower tray and made good. They will return to the property on Friday 13th January to decorate the affected areas. Whilst we appreciate that the situation has been ongoing and inconvenient, R Whitley & Co have, to the best of our ability, made every effort to assist in resolving the situation for you.
R Whitley & Co
40 Station Road, West Drayton, Middlesex
UB7 7DA
01895442711
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 7 | 0 | 4 | 1 | 6 | 0 | 3 | 0 | 0 | 0 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £480,000 | £480,000 |
| Lettings | 100% | 99% | £825 | £1,300 |
No procedure set.
Last updated at 1/25/2016, 10:03:06 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Alex
By : 'f.n.'
Branch : West Drayton, 40 Station Road
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : UB4
Best agent I ever felt with. Super fast to act when I needed them, had very decent fees even before new law came into place and didn't try to pull every last dime out of me. I was sad to move out of the property they managed because they were such good, caring, and decent ... Read Full Review
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By : 'Rita'
Branch : West Drayton, 40 Station Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : UB7
A thoroughly good experience. The staff were all totally professional .and achieved the required result selling my house in West Drayton promptly without any fuss. I would highly recommend Richard Whitley, Ben Gunton and Mark Groves who were all involved in making this a good selling ... Read Full Review
Good
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By : 'Dan'
Branch : West Drayton, 40 Station Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : UB8
Terrible service, taken a year to fix a leaking shower which has caused much more damage to the property and still nothing has been done. Have offered to fix the problem myself as I'm fully qualified and insured to do so but still nothing. My children are in danger of the kitchen ceiling falling on ... Read Full Review
By : Richard Whitley
Jan 13, 2017Dear Mr "Dan", We are very disappointed to have received a review of this nature and are sorry that you feel matters have not been dealt with to your satisfaction. The Property...
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Alex
By : 'Lisa'
Branch : West Drayton, 40 Station Road
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : UB7
The service I recently experienced with R Whitley & Co whilst handling the letting of a property for myself has been outstanding. The consultant - Dan Spratley was so helpful throughout, answering all my questions clearly and quickly, updating me with information at each stage of the process ... Read Full Review
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By : 'Rowe'
Branch : West Drayton, 40 Station Road
Services : Sales( As a Vendor )
Sold price : £480000
Would you recommend ? : Yes
Postcode : UB7
We sold our property through R. Whitley & Co. The service was better than I ever imagined we would receive. All viewings were accompanied, feedback prompt and a truly professional attitude was evident throughout. Calls were returned within timescales agreed and we were kept informed of progress ... Read Full Review
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By : 'Ms.'
Branch : West Drayton, 40 Station Road
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : UB7
I recently let my flat through R Whitley & Co and have been delighted with the service to date and value for money compared to other Agents in the area. I chose a local independent firm because I wanted an Agent with genuine local knowledge and a more personal touch, and I haven't been ... Read Full Review
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By : 'Gill'
Branch : West Drayton, 40 Station Road
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : UB7
I would like to say that I have been very impressed with the way Whitleys have dealt with the renting out of my house. It was all done in a bit of a rush after a change of mind and a few items needed to be sorted out carpet, electrics, and garden. I have moved 250 miles away and I was worried how ... Read Full Review
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Alex
By : 'Nilla'
Branch : West Drayton, 40 Station Road
Services : Letting( As a Tenant )
Rent PCM : £1
Would you recommend ? : Yes
Postcode : UB7
Dear Daniel, Thank you for the speedy way in which you assisted us in finding the ideal rental home. We were impressed with your professionalism and communication throughout the whole process. Your determination and strive certainly paid off when it came to dealing with obtaining acceptance ... Read Full Review
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By : 'Pankaj'
Branch : West Drayton, 40 Station Road
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : UB7
R Whitely & Co are an excellent estate agent, Wonderful personalised service rarely encountered with estate agents! Expert knowledge of the market, within a week of signing with them they found reliable tenants for us. Their property management team is equally thorough & prompt in action. ... Read Full Review
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By : 'Maria'
Branch : West Drayton, 40 Station Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : UB3
Finding the right Letting Agent is not as simple as it looks. When we decided to let our property the main question was "Who" to go to? We were looking for someone we could trust, someone with knowledge and experience. A firm that has a professional and friendly approach with a 'can do' ... Read Full Review
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By : 'Lucy'
Branch : West Drayton, 40 Station Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : UB8
Dealing with R Whitley was a pleasure. The residential letting's team are professional, honest and reliable. We only needed to have one conversation with Dan in order for him to find us exactly what we were looking for. We discussed terms and details at the viewing itself and thanks to the ... Read Full Review
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Richard
Mark
By : 'EB'
Branch : West Drayton, 40 Station Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : UB7
We recently purchased an investment property through R Whitley & Co in West Drayton. Richard, Mark and his team were the most reliable, proactive and helpful estate agents that we have dealt with to date. This was our 7th property purchase, so we fully understand that house buying and selling ... Read Full Review
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Richard
By : 'New'
Branch : West Drayton, 40 Station Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : UB7
"We wanted to use a local independent firm rather than one of the high street chains of estate agents. Having sold two properties in Sipson and Colnbrook (Berks) through R Whitley's, our choice was the right one, as we received a more personal touch and we felt that they were willing to go ... Read Full Review
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By : 'Paul'
Branch : West Drayton, 40 Station Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : UB7
Over many years various members of my family have always employed R Whitley & Co for any of our property dealings, always receiving sound advice, excellent help and a superb service; whether it be on buying or selling. Being so long established the Whitley family's knowledge of the local ... Read Full Review
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By : 'schristie72'
Branch : West Drayton, 40 Station Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : UB7
I found that R Whitely & Sons provided a thorough and friendly service. I was impressed with how the staff involved worked seamlessly as a team. Throughout the process of finding a tenant, RW&S provided me with confidence that they understood my ... Read Full Review
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Richard
By : 'Susan'
Branch : West Drayton, 40 Station Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : UB7
50 years ago, my parents bought our family home through R.Whitley & Co. Over the last ten years, I have bought sold, let-out & rented through this exceptional family firm in West Drayton. I cannot praise them highly enough. Their property services, sales, lettings, marketing, qualified ... Read Full Review
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Mark
By : 'jessica'
Branch : West Drayton, 40 Station Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : UB7
We have just purchased a 1 bed maisonette with r Whitley, We are first time buyers and didn't know the first thing about purchasing a property. The team at R Whitley went above and beyond to help us through all the issues we faced with solicitors and we couldn't have done it without them. ... Read Full Review
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Alex
By : 'A.M.R.'
Branch : West Drayton, 40 Station Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : UB7
My first association with R Whitley and Co was in 1984 and I have been dealing with them in various ways since. Just about 30 years now. They helped me to find the home for my family that I wanted and I am still there. R Whitley offered what seemed like the very best advice and help available. How ... Read Full Review
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Richard
By : 'Patricia'
Branch : West Drayton, 40 Station Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : UB7
I put my flat in Cherry Orchard West Drayton on the market with Whitley's early in 2013. I chose them because they are a long established company with an excellent pedigree, and I also remember the original Mr. Whitley when I was a young girl. They are such a professional company, and do ... Read Full Review
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Richard
By : 'Marlon'
Branch : West Drayton, 40 Station Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : UB7
The prompt response, understanding and courtesy from Richard at Whitley & Co when first we were looking for an Agent determined that we look no further. Living out of area, as the sale was on behalf of a relative in care, it was good to find that Whitley & Co were reliable and efficient in ... Read Full Review
