The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
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4.7/5, 62 Reviews
97% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
86% sales fee satisfaction
95% letting fee satisfaction
Josh
By : 'Paul'
Services : Letting(As a Owner)
Would you recommend ? : Yes
We found Josh and Kriss at the Richings Park branch excellent when letting our flat. They were very efficient throughout with very good communication skills. In addition void periods were kept to a absolute mininum.
<h3><strong>Complaints Procedure</strong></h3>
<p>Providing an excellent customer service is important to Oakwood Estates and in the vast majority of cases this is exactly what you will receive. However, just occasionally, something goes wrong and a customer, unfortunately, has cause to complain. If this happens, we will always acknowledge receipt of your complaint within 5 working days and do everything we can to speedily resolve the problem.</p>
<p>This can usually be best achieved by contacting the person you originally dealt with. That person will expect to hear from you if you are unhappy and will aim to resolve your complaint on the same day. While we would like to hear from you by telephone, should you decide to write to us, we will call you with the same objective in mind.</p>
<p>If an immediate solution cannot be achieved because further investigation is necessary, we will let you know straight away.</p>
<p>Should our investigation take longer than anticipated, which will only happen if the circumstances are particularly complex, we will explain why and we will make sure you are provided with regular updates. We will not normally allow any complaint to be unresolved for more than 4 weeks, as we will always agree a course of action with you within this time.</p>
<p>Alternatively, you can contact our Head office:</p>
<p>Fax: 01753 889051<br />
Email: enquiries@oakwood-estates.co.uk<br />
Post: Customer Services, Oakwood Estates, 6 Latchmoor Way, Gerrards Cross, Bucks, SL9 8LP<br />
<p>In the unlikely event that you are still unhappy with how your complaint is being handled or resolved, we have in place an escalation procedure which means that you can request the involvement of an appropriate director. Head Office will facilitate this for you. You can contact them using the details above.</p>
<p>If, at the end of this process, you still remain dissatisfied with the outcome, you have the right to take your complaint to the relevant Ombudsman Service. They will consider your complaint totally impartially and we are bound by their decision. We do hope, however, that your complaint will have been resolved much earlier and you will not find it necessary to take this action.</p>
Last updated at 11/30/2, 12:00:00 AM by allAgents
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 100% | 86% | £170,100 | £550,000 |
Lettings | 100% | 95% | £800 | £2,650 |
Oakwood Estates
34 Bathurst Walk, Richings Park, Buckinghamshire
SL0 9BH
01753 651260
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Sophie
By : 'Cindy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : UB4
We have been very happy with Oakwood over the years and had no problems at all.Sophie Malik our last property manager, has been exceptionally helpful and deals with whatever problem you have straight away very pleased to have known... Read Full Review
Charlie
Christopher
By : 'Anna'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : UB7
The most unresponsive agency. All are so lazy that they don't remember the name of the week days or when they should return a call back to a customer. I have a tremendous experience with this agency for which I will never contact them for another property. Pieces of disgusting and maleficent... Read Full Review
Kate
By : 'Francesca'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SL4
Thank you Kate!! Great service from all at Oakwood. Kate was excellent!! Always replying quickly and doing everything possible to help with anything she... Read Full Review
Kate
Kane
By : 'Lisa'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL6
Having recently renting my property through Oakwood I’m extremely impressed with the service I have received thanks to Kane and Kate. Kate has been a great point of contact. On a few occasions she’s constantly kept me up to date with work going on or issues that have occurred... Read Full Review
Kate
By : 'Belinda'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : UB8
Kate has always replied promptly to emails and queries I have sent her way. Prompt and efficient. Thanks, Kate.. All the... Read Full Review
Christopher
By : 'Alan'
Services : Surveying
Would you recommend ? : Yes
Postcode : SL0
We were really impressed with our valuation from Oakwood. Christopher gave us a really thorough information pack containing information about our property, and nearby properties used to help substantiate the valution. It also contained a lot of Oakwood's... Read Full Review
Kane
By : 'Gemma'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : SL0
Kane was so professional throughout. He was able to answer all of my questions and if ever there was uncertainty would immediately contact the landlord and provide me with answers. He regularly kept me up to date with the arrangements/plans and reassured me of my judgement throughout (with... Read Full Review
Colleen
By : 'Shubneet'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : HA1
We used Oakwoods to find us a tenant and then to manage our flat for a year. They were professional and always willing to assist. Even our tenants felt looked after. We cancelled our agreement after one year and sold the property a couple of months later. Kate helped as much as she could during... Read Full Review
Charlie
By : 'Hannah'
Services : Letting( As a Owner )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : SL0
I have been an Oakwood landlord for over three years and I have found Charlie to be responsive and professional whilst always coming across as honest and... Read Full Review
Kate
By : 'Jessica'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : SL1
Kate Mardon has been especially prompt, helpful, and friendly - especially when handling quite a complex situation when we wished to extend our tenancy, and also when we negotiated the end date of our tenancy. She was always reliable, replied quickly and made what could have been a stressful... Read Full Review
Charlie
By : 'Akbar'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SL3
The Senior Property Manager, Charlie Aldridge, at Oakwood Estates in the Richings Park has been outstanding. She has been providing us with great service since the commencement of our lease. We are grateful to the entire Oakwood team for their pro-active approach in addressing our issues. In... Read Full Review
Charlie
By : 'Nicola'
Services : Letting( As a Tenant )
Rent PCM : £2650
Would you recommend ? : Yes
Postcode : SL0
My whole experience with Oakwood especially the lettings side has been excellent from the start of being shown the house, the getting us into the property with the admin side of things and then once we were in, the professional and fast service with regards to any teething problems has just been... Read Full Review
By : 'Daniel'
Services : Letting( Property Management )
Rent PCM : £1195
Would you recommend ? : Yes
Postcode : SL1
My experience changed for the better only in the last year of my tenancy, when Kate Mardon was appointed as property manager. She really made a difference, and where before I had felt completely ignored as a tenant, my reports forgotten and not acted upon, as if they never existed, she made me feel ... Read Full Review
Charlie
By : 'Steven'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : SL3
I've been a rental tenant for a number of years, and have recently moved into a property managed by Oakwood Estates. From the moving in inventory process, the emergency repair process, the communications from Charlie and the team and to the payment system, Oakwood Estates have thoroughly... Read Full Review
Charlie
By : 'Khan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : UB5
We were looking for an Estate Agent to deal with my very difficult private tenant as we spend most of time abroad. After getting falls hope from few agents, Charlie took on the full management responsibility knowing all our difficulties. We are amazed with her professionalism, honesty and always... Read Full Review
Great and no hidden charge
Erika
Charlie
By : 'Chelsea'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SL0
Erika showed us around the flat and was very informative and helpful with answers to all of the questions we had regarding the property. We have had various questions leading up to the move and her responses have always been almost instant with the right information. Charlie has been fantastic... Read Full Review
Fair
Erika
By : 'Dil'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL0
Erika was great, she responded to and acted quickly to my query. She also remembered me from a previous conversation and that was a nice touch-... Read Full Review
Charlie
By : 'Nilly'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : UB8
I would like to thank Charlie for her excellent support of the property knowledge, a very professional and polite... Read Full Review
N/A
Charlie
By : 'Kirti'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : UB9
I have rented my flat via Oakwood for a couple of years now. At the beginning I found communication with them was not easy, there was never one point of contact! Every time I had to contact them, it would be different people responsible for my flat, messages would be taken no-one would respond ,... Read Full Review
Charlie
By : 'Tom'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : CB4
Diligent and tenacious in helping us find a solution to our problem. Keeps us up to date with progress and easy to communicate... Read Full Review