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Leyton, London E10
4.8/5, 418 Reviews
97% Recommended
97% sales valuation accuracy
91% letting valuation accuracy
93% sales fee satisfaction
92% letting fee satisfaction
This company is no longer in business.
No description for branch.
"Was satisfied with the..."
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5 Star Review
Jeremy
By : 'natasha'
Services : Sales(As a Buyer)
Would you recommend ? : Yes
Postcode : E10
Apr 24, 2017
People found this helpful0
Was satisfied with the service they provided and felt I was treated well. Friendly and willing to help with any queries.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 93% | £175,000 | £525,000 |
| Lettings | 91% | 92% | £400 | £2,700 |
Address
Outlook Property
254-256 High Road, London, Greater London
E10 5PW
020 8558 9900
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Very happy with the service ...
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5 Star Review
Geida
By : 'LEMOINE'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : E10
Dec 16, 2020
People found this helpful0
Very happy with the service .Geida found me a tenant in a very short time, nice , helpful and very... Read Full Review
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LEMOINE said about Outlook Property
Services : Letting( As a Owner )Date: 16th Dec 2020
Very happy with the service .Geida found me a tenant in a very short time, nice , helpful and very professionel.
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1 Star Review
By : 'Ellis'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : E10
Dec 16, 2020
People found this helpful0
I can't stress enough, how disappointing and stressful our experience has been with Outlook property. I've rented properties using a number of different estate agents in the past and none of them comes close to Outlook. We moved in to our 2 bedroom flat and the issues started immediately. ... Read Full Review
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Ellis Burgess said about Outlook Property
Services : Letting( As a Tenant )Date: 16th Dec 2020
I can't stress enough, how disappointing and stressful our experience has been with Outlook property. I've rented properties using a number of different estate agents in the past and none of them comes close to Outlook. We moved in to our 2 bedroom flat and the issues started immediately. We had no inventory done on the property prior to moving in, we wasn't even given a welcome pack or instructions on what keys are for which doors so it started off with a guessing game and we were never given a key for our postbox which meant the whole time we lived there, we had to knock on our neighbours to ask them to unlock it for us. I made them aware of these issues from day 1 and nothing was done. The property was left dirty (dust everywhere and food crumbs in the oven) and this was during the 1st of the pandemic lockdown's (April2020). All the lights had been removed from the walls in the communal stairwell which meant we had to use a torch on our phone to get up and down the stairs and the smoke alarm was covered up!! (This was so dangerous, especially the fact that it had started to get dark, I was 5 months pregnant at the time and this was the only way to exit the building). We notified Outlook of the issue, it took them 3 months to come and fit bulbs and longer to remove the cover from the smoke alarm. We couldn't even fit bulbs ourselves temporarily or remove the cover as the ceilings are 12ft high. Then our washing machine broke, it couldn't be fixed and it took them a month to get a new one for us (they even suggested I take our clothes to a launderette, again pregnant and during a pandemic). Our list goes on... We eventually decided we couldn't stay in the property with such little support from the property management so gave notice to leave. It's now been a month since we left and they still have some of our deposit. They ended up charging us for a professional cleaner when we didn't receive this on arrival. I would highly recommend using other estate agents! Even if you see a property you like under Outlook property, I promise you now, it's not worth it. The amount we had to pay to leave early and all the stress that came with it meant we ended up hating the flat. It's a shame you can't select 0 stars because personally, I don't understand how they're still running as a business. Good Luck to anyone renting properties with outlook and I really hope you don't receive the same treatment we had.
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I have been using Outlook in ...
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5 Star Review
Geida
By : 'Karen'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : E10
Dec 15, 2020
People found this helpful0
I have been using Outlook in Leyton for 16 years and would not go anywhere else. They have always got me great tenants and I’ve never had a problem. Everyone I deal with is great especially... Read Full Review
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Karen williams said about Outlook Property
Services : Letting( As a Owner )Date: 15th Dec 2020
I have been using Outlook in Leyton for 16 years and would not go anywhere else. They have always got me great tenants and I’ve never had a problem. Everyone I deal with is great especially Geida!
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I would like to put 0 stars. ...
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1 Star Review
By : 'Daniel'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E10
Dec 14, 2020
People found this helpful1
I would like to put 0 stars. 3 months ago I tried to rent a studio flat from this agency. We gave them a £207.69 deposit to assure that we get the property. Guess what. They didn't gave us the flat and NO MONEY BACK. The guy who answer to my emails from the beginning is still lying me that ... Read Full Review
Comments (0)I would like to put 0 stars.
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Daniel said about Outlook Property
Services : Letting( As a Tenant )Date: 14th Dec 2020
I would like to put 0 stars.
3 months ago I tried to rent a studio flat from this agency. We gave them a £207.69 deposit to assure that we get the property. Guess what. They didn't gave us the flat and NO MONEY BACK. The guy who answer to my emails from the beginning is still lying me that the money will be in my account in 5 days ( for 3 months).
I would like to make an complaint about this . And I would like to call Citizen Advice if someone can help me. I need my money back.
Thank you
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The only estate agent to ...
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5 Star Review
Geida
By : 'alicia'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : E10
Dec 13, 2020
People found this helpful0
I have worked with Outlook for the past 2.5 years on both the letting and sales side and have always been impressed with their professionalism, attention to detail and attentiveness. Above all else, Geida from the Leyton lettings team has helped me every step of the way, a true gem. When I come to... Read Full Review
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alicia holden said about Outlook Property
Services : Letting( As a Owner )Date: 13th Dec 2020
I have worked with Outlook for the past 2.5 years on both the letting and sales side and have always been impressed with their professionalism, attention to detail and attentiveness. Above all else, Geida from the Leyton lettings team has helped me every step of the way, a true gem. When I come to sell, I will be back in a heartbeat.
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Unprofessional ...
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1 Star Review
By : 'M'
Services : Letting( As a Owner )
Rent PCM : £2500
Would you recommend ? : No
Postcode : E10
Nov 4, 2020
People found this helpful3
We rented our property out via Outlook. Our tenants moved out and no one told us! We therefore had an empty property for 3 weeks. They didn't even go round to check it was locked let alone contact us, to readvertise. We were therefore substantially out of pocket. I was also worried that the... Read Full Review
Comments (0)We rented our property out via Outlook. Our tenants moved out and no one told us! We therefore had an empty property for 3 weeks. They didn't even go round to check it was locked let alone contact us, to readvertise. We were therefore substantially out of pocket. I was also worried that the place could have been vandalised.
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M said about Outlook Property
Services : Letting( As a Owner )Date: 4th Nov 2020
We rented our property out via Outlook. Our tenants moved out and no one told us! We therefore had an empty property for 3 weeks. They didn't even go round to check it was locked let alone contact us, to readvertise. We were therefore substantially out of pocket. I was also worried that the place could have been vandalised.
When we complained, I had to ask for the complaints procedure 5 times before they sent it. Once we complained via the formal channels, we had to appeal twice, when they finally paid compensation (they only did it because I made it clear I would appeal to the ombudsman service... which they hope you don't know about!).
Following which we disputed the deposit retention by the tenant. Outlook completed the first draft of the deposit dispute, as they were acting on our behalf. When we reviewed the draft, it was so poorly drafted, it never would have stood up (actually made no sense). I rewrote the entire thing and we were successful. I SUGGEST YOU TRIPLE CHECK ANYTHING FROM THIS AGENCY.
Even when the funds were refunded to outlook, they took 3 weeks to send to us. Totally incompetent. Insane how they are ceasing to exist. I suggest using openrent and managing yourself - no value out of this company!
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After several bad experiences ...
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5 Star Review
Geida
John
By : 'Karen'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : E10
Jun 8, 2020
People found this helpful0
After several bad experiences with previous letting agents and tenants, I contacted Outlook Leyton and spoke to John. Straight away he gave invaluable advice which enabled us to attract great tenants for our newly renovated flats. Over the past 5 years Geida has continued to introduce excellent... Read Full Review
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Karen Begley said about Outlook Property
Services : Letting( As a Owner )Date: 8th Jun 2020
After several bad experiences with previous letting agents and tenants, I contacted Outlook Leyton and spoke to John. Straight away he gave invaluable advice which enabled us to attract great tenants for our newly renovated flats. Over the past 5 years Geida has continued to introduce excellent tenants and has helped us to build great relationships with new tenants. We've had very few problems and Geida was always excellent at contacting us and resolving any issues straight away. We have just sold a flat during lockdown and Geida was superb in dealing with sale in this difficult time. Cannot recommend Outlook Leyton highly enough.
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George is always friendly and ...
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5 Star Review
George
By : 'Raffaele'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : E10
Mar 24, 2020
People found this helpful0
George is always friendly and professional. His proactivity is always very reassuring for me as a tenant and the service from outlook is always top... Read Full Review
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Raffaele Saponaro said about Outlook Property
Services : Letting( As a Tenant )Date: 24th Mar 2020
George is always friendly and professional. His proactivity is always very reassuring for me as a tenant and the service from outlook is always top quality.
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george was superb through a ...
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5 Star Review
George
Geida
By : 'neil'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : E11
Feb 22, 2020
People found this helpful0
george was superb through a very trying time , he guided us through a very trying time as our ex landlord was trying to be a complete idiot , george managed to keep us calm and got everything sorted for us in good time , definate xmas card material , cheers mate well... Read Full Review
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neil ballantyne and loretta agbulos said about Outlook Property
Services : Letting( As a Tenant )Date: 22nd Feb 2020
george was superb through a very trying time , he guided us through a very trying time as our ex landlord was trying to be a complete idiot , george managed to keep us calm and got everything sorted for us in good time , definate xmas card material , cheers mate well done
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I don't usually write ...
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5 Star Review
Romario
By : 'Fabiola'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E10
Feb 13, 2020
People found this helpful0
I don't usually write reviews, but this is an exception. I think it's worth mentioning Romario, for always being so patient and very helpful in getting me and by partner into the house we wanted to rent (trust me, we can be very annoying as we are quite demanding). Professional,... Read Full Review
Comments (0)I don't usually write reviews, but this is an exception. I think it's worth mentioning Romario, for always being so patient and very helpful in getting me and by partner into the house we wanted to rent (trust me, we can be very annoying as we are quite demanding).
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Fabiola said about Outlook Property
Services : Letting( As a Tenant )Date: 13th Feb 2020
I don't usually write reviews, but this is an exception. I think it's worth mentioning Romario, for always being so patient and very helpful in getting me and by partner into the house we wanted to rent (trust me, we can be very annoying as we are quite demanding).
Professional, courteous, friendly, Romario has always provided honest advice and prompt and efficient answer to all our questions. If I could give you more than 5 stars, I would. Huge thank you from me and my partner!
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Terrible ...
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1 Star Review
George
By : 'Tania'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : E10
Feb 3, 2020
People found this helpful1
I felt the agent that's supposed to help us to get a flat in Leyton has given us false hope. Misleading us in false information and bribing us to bid more money to secure the lot. Very disappointed so I highly don't recommend this... Read Full Review
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Tania Raut said about Outlook Property
Services : Letting( As a Prospective Landlord/Tenant )Date: 3rd Feb 2020
I felt the agent that's supposed to help us to get a flat in Leyton has given us false hope. Misleading us in false information and bribing us to bid more money to secure the lot. Very disappointed so I highly don't recommend this agency.
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The best experience ...
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5 Star Review
By : 'Kira'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : E10
Dec 2, 2019
People found this helpful0
The best experience I've had has been with this agency. thank you so much for help me to find a house I... Read Full Review
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Kira Lilibeth Sanchez Cortez said about Outlook Property
Services : Letting( As a Tenant )Date: 2nd Dec 2019
The best experience I've had has been with this agency. thank you so much for help me to find a house I appriciate!
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Very satisfied with this ...
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5 Star Review
Jamie
By : 'James'
Services : Sales( As a Vendor )
Sold price : £205000
Would you recommend ? : Yes
Postcode : E11
Dec 2, 2019
People found this helpful0
Very satisfied with this service. Sold the property within a good timeframe. Jamie was very very helpful and friendly throughout the sales... Read Full Review
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James Larkin said about Outlook Property
Services : Sales( As a Vendor )Date: 2nd Dec 2019
Very satisfied with this service. Sold the property within a good timeframe. Jamie was very very helpful and friendly throughout the sales process.
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A big thank you for the whole ...
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5 Star Review
By : 'Elena'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : E17
Nov 17, 2019
People found this helpful0
A big thank you for the whole team,i was very satisfied with the service,was excellent and prompt. I have been very impressed with the all... Read Full Review
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Elena Raluca Pana said about Outlook Property
Services : Letting( As a Tenant )Date: 17th Nov 2019
A big thank you for the whole team,i was very satisfied with the service,was excellent and prompt. I have been very impressed with the all staff
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I was very satisfied with the ...
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5 Star Review
By : 'Ionut'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : E17
Nov 15, 2019
People found this helpful0
I was very satisfied with the service, was excellent,prompt,informative and clear A big thank you to tha whole team I have been very impressed with the calibre of... Read Full Review
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Comments (0)I was very satisfied with the service, was excellent,prompt,informative and clear
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Ionut Florin Constantin said about Outlook Property
Services : Letting( As a Tenant )Date: 15th Nov 2019
I was very satisfied with the service, was excellent,prompt,informative and clear
A big thank you to tha whole team
I have been very impressed with the calibre of staff
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Leyton flat ...
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5 Star Review
By : 'tom'
Services : Letting( As a Owner )
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : E11
Oct 31, 2019
People found this helpful0
I was at my dry cleaners on Leyton High Rd and mentioned i needed to rent my flat out ASAP and he referred me to Outlook Property saying they are the best in the area. It was a saturday morning and I met and run through my details with Mirko which was quick and easy and he set up to do photos... Read Full Review
Comments (0)I was at my dry cleaners on Leyton High Rd and mentioned i needed to rent my flat out ASAP and he referred me to Outlook Property saying they are the best in the area.
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tom wolfe said about Outlook Property
Services : Letting( As a Owner )Date: 31st Oct 2019
I was at my dry cleaners on Leyton High Rd and mentioned i needed to rent my flat out ASAP and he referred me to Outlook Property saying they are the best in the area.
It was a saturday morning and I met and run through my details with Mirko which was quick and easy and he set up to do photos that afternoon with flat on the market by following Monday. By mid week Mirko had found me a wonderful tenant and we achieved the top rent as well !
Fast and efficient is an understatement !
Amazing service !
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Mirko is an absolute star- I ...
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5 Star Review
By : 'Hanif'
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : E10
Oct 23, 2019
People found this helpful1
Mirko is an absolute star- I had a multitude of problems prior to my tenant moving in and had to change the tenancy start date. Mirko negotiated with the tenants and kept me informed at all times- he is very rare in the lettings industry in that he genuinely wants the best for both the landlord... Read Full Review
Comments (0)Mirko is an absolute star- I had a multitude of problems prior to my tenant moving in and had to change the tenancy start date.
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Hanif Ismail said about Outlook Property
Services : Letting( As a Owner )Date: 23rd Oct 2019
Mirko is an absolute star- I had a multitude of problems prior to my tenant moving in and had to change the tenancy start date.
Mirko negotiated with the tenants and kept me informed at all times- he is very rare in the lettings industry in that he genuinely wants the best for both the landlord and the tenant
You may think if it's worth it to use an agency? but let me tell you that Outlook and Mirko, in particular, have been fantastic and I could not have found such excellent tenants without them!
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We liased with Josh, he was ...
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5 Star Review
By : 'Tanzina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E3
Oct 23, 2019
People found this helpful0
We liased with Josh, he was really friendly and a great help! He helped us find the perfect place, in the location we want. Everything went smooth and quick. Me and my partner are very happy with the... Read Full Review
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Tanzina Uddin said about Outlook Property
Services : Letting( As a Tenant )Date: 23rd Oct 2019
We liased with Josh, he was really friendly and a great help! He helped us find the perfect place, in the location we want. Everything went smooth and quick. Me and my partner are very happy with the results.
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1 Star Review
By : 'Mariachiara'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E10
Sep 25, 2019
People found this helpful0
We had a very bad experience with outlook property. When we moved out they deduct from our “secured” deposit £302: £200 for deep cleaning when the house wasn't dirty that much considering the very poor cleaning condition we found it when we moved in; £50 for items removal, items found in... Read Full Review
Comments (1)We had a very bad experience with outlook property.
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Mariachiara Fiorentino said about Outlook Property
Services : Letting( As a Tenant )Date: 25th Sep 2019
We had a very bad experience with outlook property.
When we moved out they deduct from our “secured” deposit £302:
£200 for deep cleaning when the house wasn't dirty that much considering the very poor cleaning condition we found it when we moved in;
£50 for items removal, items found in the house, which didn't belong to us.
£102 vacancy fee.
When asking for clarification we've been told that the negotiation of the deposit was already been made by the agency the landlord and the new tenant, so deduction proposal wasn't a proposal but a mere imposition.
A negotiation where the only parts deciding about my deposit and my money were anyone but NOT ME!
Very distressful situation!
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By : John Williams
Sep 26, 2019Dear Mariachiara, I think there must be some confusion here - it is impossible for us to make a deduction from a deposit without the tenant's agreement, or, in the event of a dispute, the...
Josh ...
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5 Star Review
By : 'Dorina'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : E10
Sep 20, 2019
People found this helpful0
From the first moment Josh showed us the property we felt it was the perfect one for us Josh is a very prompt and open agent, thank you for being with us throughout the rental process. I highly recommend... Read Full Review
Comments (0)From the first moment Josh showed us the property we felt it was the perfect one for us Josh is a very prompt and open agent, thank you for being with us throughout the rental process.
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Dorina Haiduc said about Outlook Property
Services : Letting( As a Tenant )Date: 20th Sep 2019
From the first moment Josh showed us the property we felt it was the perfect one for us Josh is a very prompt and open agent, thank you for being with us throughout the rental process.
I highly recommend you!
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Last updated at 1/11/2016, 8:16:51 AM by allAgents
