Bad enough that I almost pulled out of buying on a few occasions. This was a case of wanting the House bad enough to grin and bear it. While I was looking for a house, Amy was fantastic, she was professional, had good customer service, all was good. Then I put an offer on one, had it accepted and then had to deal with Angela. She was patronising that I didn't understand the process (first time buyer). She directed their preferred conveyancer on my behalf after I actually asked them not to, so I could have a look around for cheaper options (they were asking an extortionate amount). When I directed my chosen conveyancer I had an email from Angela to say I was taking too long and the seller had received a higher (and Cash) offer and I should go with their conveyancer because they had already opened a file and started working on my case and it was in my best interest to be quick about it. I was upset so I called and asked their conveyancer to not do anything, I would not pay because I had not once asked them to work for me. My conveyancer was brilliant and quick so I managed to avoid Angela's threat of losing my new property to this better offer (Although if there was a better offer on the table, why on earth didnt they go for it anyway?) Angela was also negligent with responding to my emails when it didn't give her the information she wanted, e.g I asked for boiled service records and eventually had to go to her manager to get any response. Overall, mostly unhappy with Angela although the other Peter Alan branches I've dealt with have been useless also (I'm having to pay for my flat, with unfixed heating and boiler issues for an extra 3 months, because they won't let me out of my rental contract) I would never in a million years recommend this company to anyone I liked.