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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 172 Reviews
94% Recommended
85% sales valuation accuracy
97% sales fee satisfaction
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Magda
By : 'Dubravka'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : SE27
Regrettably I must write an unfavourable review for this branch and Beresford in general (during our approximately two month of dealing with them, we were in contact with at least three different agents from three different branches, sometimes regarding the same issue). When we were moving in, the keys were not ready and we had to wait almost one hour to get them - that was in the afternoon on the day we were already paying the rent for. The check-in report was not ready either and we received it several days later, not on the day of moving in as we were specifically told we would by one of the agents. One month into our tenancy, our problems with the shower and hot water have not been solved (there is a score of other issues, deemed by the agent as 'not a priority' such as broken entry phone, thermostats not working, etc). Over the course of last three + weeks several parties (some hired by the agency, others directly by the landlord) have come to inspect the shower and the boiler, each time attributing the problem to a different issue. The shower continuously dripping has been fixed (we don't know how and by whom) but we continue to have issues with the temperature and the pressure. The agent (Magda Lima, property manager) keeps telling us the workers will come 'tomorrow' or 'on Thursday', but repeatedly fails to follow up and from what we can notice no one actually comes and stuff is not getting fixed. Initially, our freezer was also not working properly. The agency sent their contractor in, who determined that the fridge-freezer combi needs to be replaced. The landlord was not happy with their assessment, and hired an independent company to inspect the issue. That engineer identified a broken part, and in a matter of less than an hour thawed the freezer and exchanged the broken part - so it took the landlord's initiative to get an independent company to fix the freezer. The agency's contractors misdiagnosed the problem. Needless to say, the whole ordeal took a while and we had to throw away food. In general, the communication is poor - the agent doesn't reply to our emails, and doesn't follow up on what has or hasn't been done. In other words, on top of issues not getting fixed, we don't really know if people are coming into our house, and when.
Any fees are too much if the agent doesn't do their job.
No procedure set.
Last updated at 11/10/2016, 11:23:47 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 85% | 97.00% | £173,000 | £587,000 |
Stirling Ackroyd
471-473 Norwood Road, London, Greater London
SE27 9DJ
02086559000
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Lee
By : 'Joelle'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE26
Fantastic service by Lee Richardson who is the property consultant . From the start to the end of the consultation process he was been extremely efficient, professional and very proactive. Through the pandemic I was unsure things would run smoothly for us but Lee made it happen with his... Read Full Review
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Lee
By : 'Danielle'
Services : Letting( As a Tenant )
Rent PCM : £1975
Would you recommend ? : Yes
Postcode : SE27
Excellent and prompt service from Lee Richardson and Dannielle Perry (West Norwood and Streatham branch) from initial enquiry, viewing and application being accepted. Would highly recommend. Many thanks Miss... Read Full Review
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Lee
By : 'Kimberley'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE27
Our experience with Beresford Residential was great and Lee was a huge factor in this. He was very personable, professional and extremely efficient when it came to our offer. I'd like to thank Lee for helping us find our new home and making everything so easy and... Read Full Review
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Lee
By : 'She'miah'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SE27
Amazing property consultant. He was very welcoming and friendly. He explained everything to us and has been great at communicating everything. He is very helpful and has a great can do... Read Full Review
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By : 'Salvatore'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : SE21
Professional, speedy and expedient. All enquiries dealt with promptly and efficiently in a courteous manner. Appointments and correspondence dealt with professionally. Recommend... Read Full Review
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Iain
By : 'Mike'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE21
Iain and the team have been excellent throughout a difficult sale in a difficult market, great knowledge and communication... Read Full Review
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By : 'SE19seller'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE19
Jerome sold my property for the asking price within a few weeks, I can't recommend enough. From start to finish the service was outstanding. Jerome was always at the end of the line if I needed to call & responded very quickly to emails, very pleasant to deal with also. At valuation stage... Read Full Review
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By : 'KS'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE27
Sam very helpful, straightforward and hassle free process in securing a new property to rent. Would recommend this agent to... Read Full Review
Fees seem to be very reasonable compared with other agents.
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By : 'Richard'
Services : Sales( As a Vendor )
Sold price : £297000
Would you recommend ? : Yes
Postcode : SW16
I chose Beresford Residential after getting quotes from 5 estate agents because their photography was the best, their terms and conditions were the most civilized and because I felt like Jerome was my preferred style. Whereas some estate agents are pushy and a source of stress, Jerome is polite and ... Read Full Review
I think the fees are on the low side compared with other agents in the area.
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By : 'DaveStreatham'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW16
Jerome was a great help in the purchase of our first home - even during a very long and drawn out process he mediated between us and the vendor... Read Full Review
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Iain
By : 'Ahmed'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW16
Hi Jerome thank you for everything you have done to sell my flat very helpful and understanding much appreciated... Read Full Review
Very good
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Iain
By : 'Wenying'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE27
Iain doesn't act in the best interest of either landlord or tenants but himself. He is rude and irresponsible. Horrible experience to say the... Read Full Review
Bad
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Iain
By : 'Vittorio'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW2
My friend and I were urgently looking for a new flat and we were lucky enough to bump into Iain and Melon from Beresford Residential. Iain and Melon were very approachable, friendly and super thorough and we confirmed the flat pretty much after the first viewing! Thanks so much again for all... Read Full Review
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By : 'Nazmin'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW16
I'm a first time buyer and was dealing with quite a few agents, however I found Jerome really stood out from the rest. He went over and above to arrange viewings to suit my busy schedule as well as guide me through a maze of information which felt alien. Jerome has a really friendly approach... Read Full Review
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Magda
By : 'Paul'
Services : Letting( As a Owner )
Rent PCM : £3100
Would you recommend ? : Yes
Postcode : SW11
We found Magda to be consistently reliable and helpful, she would listen to our requests/ if we had any concerns, understand our perspective we were coming from as landlords, always courteous. We'd been with other agents and found this one to be the most helpful for managing our... Read Full Review
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By : 'Arthur'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE27
My brother and I were looking for a flat and were helped by Mr. Swinburne. He is a lovely gentleman and helped us view the flat instantly and on the same day was able to complete the deal for us and get us the... Read Full Review
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By : 'Jessica'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE22
Sam was really friendly and helpful when we were looking for a flat. He made sure we were kept in the loop at all times and was quick to reply. Highly... Read Full Review
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By : 'Zoe'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE22
After having searched for a four bedroom flat and having seen a lot of places we were disappointed with, we luckily came across something we really loved. Sam gave us a great tour round, a great description of everything that was going to be redecorated and was open and honest about any faults with ... Read Full Review
Good
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Iain
By : 'Nick,'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SE19
All of the Beresford Residential staff were excellent to deal with from the outset from the agents to the photographer.. Sam was extremely efficient and personable and a very accessible agent finding the right kind of tenants for our property. Iain and Leanne also provided a very thorough... Read Full Review
Very good.
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Iain
By : 'GG'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE27
Sam and Ian at West Norwood were a great help throughout the process. As first time buyers Sam was really helpful explaining the process and also helping us move things forward with solicitors on both... Read Full Review
