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Brook Green, London W14
4.7/5, 69 Reviews
94% Recommended
93% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
85% letting fee satisfaction
Welcome to Townends Estate Agents, Brook Green. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant.
Areas we cover include; Brook Gr
een, Hammersmith, Holland Park, Shepherd's Bush, West Kensington, Westbourne Grove and Earls Court.
Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Brook Green and the surrounding areas, means we’re perfectly placed to sell or let your property.
Latest Reviews
Razghamanesh B
Razghamanesh B
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 100% | £308,000 | £930,000 |
| Lettings | 100% | 85% | £1,200 | £2,405 |
Areas covered
- Brook Green
- Earls Court
- Hammersmith
- Holland Park
- Shepherd's Bush
- SW6
- W10
- W11
- W12
- W14
- W6
- West Kensington
- Westbourne Grove
Address
Stirling Ackroyd
240 Blythe Road, London, Greater London
W14 0HJ
020 7602 5666
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Stirling Ackroyd Branches (View All 38)
Poor service, worst ...
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1 Star Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : W14
Apr 16, 2020
People found this helpful1
Poor service, worst experience in 20 years and 17 flats rented over 4 countries. At some point I was left more than 10 days without hot water. When large cracks appeared on the walls and ceiling, they sent a Salesman and never came back with any update. Too many issues to mention them all in a... Read Full Review
Comments (0)
Poor service, worst experience in 20 years and 17 flats rented over 4 countries.
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Anonymous said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 16th Apr 2020
Poor service, worst experience in 20 years and 17 flats rented over 4 countries.
At some point I was left more than 10 days without hot water.
When large cracks appeared on the walls and ceiling, they sent a Salesman and never came back with any update.
Too many issues to mention them all in a review.
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I rented a ...
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1 Star Review
By : 'RM'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : W14
Aug 5, 2019
People found this helpful2
I rented a 'fully-managed' property via Townends for two years. I am sharing a review as, had I known about the quality of service offered to tenants, I would have avoided them. I could write an essay, but will try to keep it brief. EMPLOYEES - It was difficult to keep track... Read Full Review
Comments (0)I rented a 'fully-managed' property via Townends for two years.
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RM said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 5th Aug 2019
I rented a 'fully-managed' property via Townends for two years.
I am sharing a review as, had I known about the quality of service offered to tenants, I would have avoided them. I could write an essay, but will try to keep it brief.
EMPLOYEES
- It was difficult to keep track of who our contact point at Townends was, so frequently did it change. Three either quit or were fired in the first few months (one, impressively, was fired in the first week) – alarmingly, rather than any sort of handover, I only ever learned this when my emails started bouncing (“Oh really? She left before Christmas” etc).
- Camilla was appalling and felt absolutely no responsibility to do anything.
- Francesca was good and made the effort to visit us. She was the best by far.
FEES. Extortionate, wanted almost £700 for a one bed flat.
RENT INCREASES. We were repeatedly asked for something like a 5% rent increase because of the landlord’s increasing costs, Townends saying he had requested it. When I rang him, he’d said no such thing.
CHECK IN. Failure to inspect our fully-managed property by Townends meant we could not move in for five days. No one had visited the property between tenancies.
LANDLORD. They refused to provide contact details for the landlord. The council had to be involved before they would give me a name and email address.
MAINTENANCE. It took seven months before action was taken on water leaks and consequential mould issues (largely thanks to the council’s involvement).
It is ‘company policy’ for the management team to not visit their managed properties, even when there are serious problems. The 'maintenance' product does not seem to include any 'maintenance' of properties.
We eventually gave up and dealt directly with the landlord. Much easier, and cheaper for the landlord to get maintenance completed.
PROPERTY MAINTENANCE PORTAL. Seemed more like a way of stopping tenants contacting Townends directly, never had a response to anything uploaded to the ‘property portal’.
COMMUNICATION. Emails often took 2-4 weeks for a response, this was ‘company policy’. The phone at head office was unanswered – I once rang 80 times over a week and no one answered the phone. On the handful of occasions I did get an answer, I was told someone would call back. They never did.
It is made extremely clear to tenants that the landlord is the agency’s only responsibility, and the employees I spoke to were largely arrogant, dismissive and rude to us.
Tenants need to be very aware of what they’re told verbally vs. what is in writing – if it isn’t in writing, it isn’t real, and you may find it is denied later on.
COMPLAINTS PROCEDURE. I submitted a formal complaint to Townends, and they failed to respond to it within the timeframe they gave themselves. After chasing yet further, they concluded there was nothing more than a series of accidents (!) in a short email dismissing everything I’d said.
I barely had any contact with Townends for the final 12 months of my tenancy, they were causing far too much stress. Reading the other reviews online, I see I am not the only one who had issues.
I would not recommend this agency to either landlord or tenant, I am astonished they are still in business.
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5 Star Review
Navid
By : 'Razghamanesh'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W14
Apr 24, 2018
People found this helpful0
Great service offered by well mannered staff. Highest form of etiquette and exceptional telephone manner. I was looked after my chap called Navid and he made the process of finding a suitable propert smooth sailing. Thank... Read Full Review
Comments on Agent Fees
Fair
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Razghamanesh B said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 24th Apr 2018
Great service offered by well mannered staff. Highest form of etiquette and exceptional telephone manner. I was looked after my chap called Navid and he made the process of finding a suitable propert smooth sailing. Thank you!
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Top ...
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5 Star Review
Navid
By : 'Razghamanesh'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W14
Mar 29, 2018
People found this helpful0
Great service offered by well mannered staff. Highest form of etiquette and exceptional telephone manner. I was looked after my chap called Navid and he made the process of finding a suitable propert smooth sailing. Thank... Read Full Review
Comments on Agent Fees
Fair
Comments (0)Was this helpful?:
Razghamanesh B said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 29th Mar 2018
Great service offered by well mannered staff. Highest form of etiquette and exceptional telephone manner. I was looked after my chap called Navid and he made the process of finding a suitable propert smooth sailing. Thank you!
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I had previously rented a ...
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5 Star Review
Louis
By : 'Henry'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W
Jan 2, 2018
People found this helpful0
I had previously rented a property with Townends with great service.Louis Byrne explained every detail and show us around the property, It also made me feel that I had a reliable, proactive and knowledgeable person, that supported me all the way through, There is obviously a great team dynamic and... Read Full Review
Comments on Agent Fees
Agent's Fees was good
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Henry said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 2nd Jan 2018
I had previously rented a property with Townends with great service.Louis Byrne explained every detail and show us around the property, It also made me feel that I had a reliable, proactive and knowledgeable person, that supported me all the way through, There is obviously a great team dynamic and chemistry in place and I would highly recommend Townends brook green to my friends and colleagues.
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One of the worst agency in ...
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1 Star Review
By : 'Zaky'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W14
Nov 3, 2017
People found this helpful2
One of the worst agency in London. Their employees are totally unqualified and unable to manage properties and offer a serious customer relationship. In our experience they left us without a working fridge in the premises for over a month ignoring completely our claims. They do not answer at the... Read Full Review
Comments on Agent Fees
You pay normal agent fees, the only problem is that you get back no service.
Comments (0)One of the worst agency in London. Their employees are totally unqualified and unable to manage properties and offer a serious customer relationship. In our experience they left us without a working fridge in the premises for over a month ignoring completely our claims.
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Zaky said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 3rd Nov 2017
One of the worst agency in London. Their employees are totally unqualified and unable to manage properties and offer a serious customer relationship. In our experience they left us without a working fridge in the premises for over a month ignoring completely our claims.
They do not answer at the phone, extremely slow answering mail and completely disorganised between their offices.
Be aware of renting an house with them, because their poor management skills and their way of making business will drag you into a nightmare.
Stay away for your renting experience in london!!
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I am usually the type of ...
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5 Star Review
Louis
Daniel
By : 'Biggy'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : W140
Jul 12, 2017
People found this helpful0
I am usually the type of person who loathes moving and dealing with estate agents... however, this time I was completely surprised. Not only did Louis and Daniel come up with amazing suggestions for flats that were exactly to my taste, they also made the arduous task of obtaining a flat an... Read Full Review
Comments on Agent Fees
Standard. The deposit was competitive with other estate agencies. In fact they took less.
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Biggy said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 12th Jul 2017
I am usually the type of person who loathes moving and dealing with estate agents... however, this time I was completely surprised. Not only did Louis and Daniel come up with amazing suggestions for flats that were exactly to my taste, they also made the arduous task of obtaining a flat an enjoyable experience. Their knowledge of the market and relationship with landlords is superior to all other agencies I have dealt with (and I have moved house quite often :). And even after we signed, they were super helpful with the move and coordinating all logistics. They exhibited honesty and integrity and smarts -- a rare combination in this industry!
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Excellent service by Daniel. ...
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5 Star Review
Daniel
By : 'Ketan'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : W6
Jul 10, 2017
People found this helpful0
Excellent service by Daniel. He is a star. He is a real goodwill of the company. He is very very good... Read Full Review
Comments on Agent Fees
Good
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Ketan said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 10th Jul 2017
Excellent service by Daniel. He is a star. He is a real goodwill of the company. He is very very good guy.
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Very fast process allowed us ...
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5 Star Review
Louis
By : 'Pedro'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W14
Apr 24, 2017
People found this helpful0
Very fast process allowed us to move in just when we wanted. From day one Louis was very helpful and... Read Full Review
Comments (0)Very fast process allowed us to move in just when we wanted.
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Pedro said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 24th Apr 2017
Very fast process allowed us to move in just when we wanted.
From day one Louis was very helpful and efficient.
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Excellent service provided by ...
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5 Star Review
By : 'Anna'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W12
May 19, 2016
People found this helpful2
Excellent service provided by both Myles and Sophie; very professional throughout my property purchase. Both were extremely efficient and delivered what they said they would! Highly... Read Full Review
Comments (0)Was this helpful?:
Anna said about Stirling Ackroyd
Services : Sales( As a Buyer )Date: 19th May 2016
Excellent service provided by both Myles and Sophie; very professional throughout my property purchase. Both were extremely efficient and delivered what they said they would! Highly recommended!
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Sold my flat in Shepherd's ...
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5 Star Review
By : 'Tom'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W6
May 19, 2016
People found this helpful1
Sold my flat in Shepherd's Bush with the Blythe Road branch. Overall I was very pleased with the standard of service. Regular updates and helpful, friendly service. Knew the area and the block well and were able to give relevant and frequent advice. I would definitely recommend this... Read Full Review
What agent could do to change your mind?
Seemed very reasonable.
Comments on Agent Fees
Seemed very reasonable.
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Tom said about Stirling Ackroyd
Services : Sales( As a Vendor )Date: 19th May 2016
Sold my flat in Shepherd's Bush with the Blythe Road branch. Overall I was very pleased with the standard of service. Regular updates and helpful, friendly service. Knew the area and the block well and were able to give relevant and frequent advice. I would definitely recommend this branch.
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Mohamed was very professional ...
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4 Star Review
Mohamed
By : 'Claire'
Services : Letting( As a Tenant )
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : W14
Mar 30, 2016
People found this helpful2
Mohamed was very professional with helping us find the right property. We registered with our preferences and he matched us to view a number of properties which matched our criteria. Within a week of our offer we had moved in with no hiccups. I would reccomend to friends looking within west... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
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Claire said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 30th Mar 2016
Mohamed was very professional with helping us find the right property. We registered with our preferences and he matched us to view a number of properties which matched our criteria. Within a week of our offer we had moved in with no hiccups. I would reccomend to friends looking within west kensington.
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We have been very grateful ...
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5 Star Review
By : 'El'
Services : Sales( As a Buyer )
Sold price : £465000
Would you recommend ? : Yes
Postcode : W12
Mar 23, 2016
People found this helpful2
We have been very grateful for all the support we have received from Sophie and Myles for the purchase of our first flat. Our main contact was Emma Western from Townends Move Team. She was extremely efficient and pro active. The whole team worked well together and helped find solutions when there ... Read Full Review
Comments (0)We have been very grateful for all the support we have received from Sophie and Myles for the purchase of our first flat. Our main contact was Emma Western from Townends Move Team. She was extremely efficient and pro active. The whole team worked well together and helped find solutions when there were hold ups in the chain. We were very pleased with the overall service we received and out of all the stakeholders involved they were by far the most helpful and efficient.
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El said about Stirling Ackroyd
Services : Sales( As a Buyer )Date: 23rd Mar 2016
We have been very grateful for all the support we have received from Sophie and Myles for the purchase of our first flat. Our main contact was Emma Western from Townends Move Team. She was extremely efficient and pro active. The whole team worked well together and helped find solutions when there were hold ups in the chain. We were very pleased with the overall service we received and out of all the stakeholders involved they were by far the most helpful and efficient.
Thanks!
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We have recently completed on ...
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5 Star Review
By : 'Samina'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W14
Mar 10, 2016
People found this helpful2
We have recently completed on a lengthly and complex purchase of a house ( 4 separate flats) with Myles and Sophie as our contact agents for the Seller. I am pleased of the support they both provided during the months it took to complete on all the purchases. They kept us updated on progress and... Read Full Review
What agent could do to change your mind?
N/A
Comments on Agent Fees
N/A
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Samina said about Stirling Ackroyd
Services : Sales( As a Buyer )Date: 10th Mar 2016
We have recently completed on a lengthly and complex purchase of a house ( 4 separate flats) with Myles and Sophie as our contact agents for the Seller. I am pleased of the support they both provided during the months it took to complete on all the purchases. They kept us updated on progress and communicated with a remote seller. They made a difficult process more understandable and we appreciate all the support they provided. Thank you.
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I was very impressed with ...
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5 Star Review
By : 'Jess'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W6
Mar 10, 2016
People found this helpful0
I was very impressed with Townends Estate Agents, Sophie and Myles, were always very professional, responsive and helpful. They kept all stakeholders informed and up to date with... Read Full Review
Comments (0)Was this helpful?:
Jess said about Stirling Ackroyd
Services : Sales( As a Buyer )Date: 10th Mar 2016
I was very impressed with Townends Estate Agents, Sophie and Myles, were always very professional, responsive and helpful. They kept all stakeholders informed and up to date with information.
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This was our first ever ...
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5 Star Review
By : 'Neo'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W14
Feb 29, 2016
People found this helpful1
This was our first ever property purchase. Sophie and in general Townends have supported us throughout the process, providing us with regular updates and keeping the lines of communication open between us and the sellers. For this reason following our purchase we decided to get the lettings... Read Full Review
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Neo said about Stirling Ackroyd
Services : Sales( As a Buyer )Date: 29th Feb 2016
This was our first ever property purchase. Sophie and in general Townends have supported us throughout the process, providing us with regular updates and keeping the lines of communication open between us and the sellers. For this reason following our purchase we decided to get the lettings department of the agency manage our property.
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We had previously rented out ...
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5 Star Review
By : 'SB'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W14
Feb 4, 2016
People found this helpful2
We had previously rented out our property with Townends for 6 years, with great service. We felt confident they would also do the same with the sale. Sophie was always a pleasure to deal with, and very efficient and communicative with regards to viewings/ feedback. The property sold within a very... Read Full Review
What agent could do to change your mind?
Standard
Comments on Agent Fees
Standard
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SB said about Stirling Ackroyd
Services : Sales( As a Vendor )Date: 4th Feb 2016
We had previously rented out our property with Townends for 6 years, with great service. We felt confident they would also do the same with the sale. Sophie was always a pleasure to deal with, and very efficient and communicative with regards to viewings/ feedback. The property sold within a very reasonable time frame. We felt Myles really worked for us to achieve the selling price we had hoped for. At no point did we feel like we were out of the loop, we were kept up to date at every stage. All in all, in what can be a stressful time was made a smooth process.
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I rented my flat with ...
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5 Star Review
By : 'Julie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W14
Jan 4, 2016
People found this helpful2
I rented my flat with Townends for 15 years and they never let me down. When it was time to sell the flat it made sense to stick with Townends. I have been delighted with the service they have given me. I felt in extremely safe hands with Myles heading up the sale, and Sophie was always on hand... Read Full Review
Comments on Agent Fees
The Agency fees were fair and competitive.
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Julie said about Stirling Ackroyd
Services : Sales( As a Vendor )Date: 4th Jan 2016
I rented my flat with Townends for 15 years and they never let me down. When it was time to sell the flat it made sense to stick with Townends. I have been delighted with the service they have given me. I felt in extremely safe hands with Myles heading up the sale, and Sophie was always on hand and went the extra mile (literally to deliver a set of keys!) and more. They're a brilliant team, professional, unwavering, supportive and available at all hours - weekends, evening - they did everything and anything to push through my very difficult sale. A MASSIVE THANK YOU to you both!
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Mr Myles Moloney was most ...
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5 Star Review
By : 'e'
Services : Sales( As a Vendor )
Sold price : £930000
Would you recommend ? : Yes
Postcode : W12
Nov 11, 2015
People found this helpful2
Mr Myles Moloney was most professional to his approach explaining the best way of pricing and marketing the property; which brought excellent results and the sale of the property. Ms Sofie Sterling was very professional giving information on the process of the sale and most polite and helpful when ... Read Full Review
Comments (0)Mr Myles Moloney was most professional to his approach explaining the best way of pricing and marketing the property; which brought excellent results and the sale of the property.
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e neocleous - goodbody said about Stirling Ackroyd
Services : Sales( As a Vendor )Date: 11th Nov 2015
Mr Myles Moloney was most professional to his approach explaining the best way of pricing and marketing the property; which brought excellent results and the sale of the property.
Ms Sofie Sterling was very professional giving information on the process of the sale and most polite and helpful when dealing with me.
I like to thank both and the Townends agency for producing successful results regarding the sale of 80 Abdale Road W12 EU.
I shall be always most happy to recommend them to my friends and acquaintances.
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A big thank you to Sophie and ...
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5 Star Review
By : 'Sara'
Services : Sales( As a Buyer )
Sold price : £308000
Would you recommend ? : Yes
Postcode : W14
Oct 31, 2015
People found this helpful2
A big thank you to Sophie and Myles at Townends. They were very diligent and helpful. They supported the lengthy process of our purchase which was delayed due to a sitting tenant. We were delighted to buy our flat with their... Read Full Review
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Sara said about Stirling Ackroyd
Services : Sales( As a Buyer )Date: 31st Oct 2015
A big thank you to Sophie and Myles at Townends. They were very diligent and helpful. They supported the lengthy process of our purchase which was delayed due to a sitting tenant. We were delighted to buy our flat with their support.
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Last updated at 11/21/2017, 8:54:32 AM by allAgents
