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Wimbledon, London SW19
4.4/5, 195 Reviews
89% Recommended
92% letting valuation accuracy
73% letting fee satisfaction
No description for branch.
"Excellent service, helpful..."
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5 Star Review
Chuk
By : 'IL'
Services : Sales(As a Vendor)
Sold price : £454000
Would you recommend ? : Yes
Postcode : SM4
Dec 5, 2017
People found this helpful0
Excellent service, helpful and friendly team, especially our main agent Chuk. Lauristons marketed our property well, and helped us secure a good offer in under a week of our property going on the market. They were really helpful with great communication throughout the following process to exchange and completion. Really happy!
Comments on Agent Fees
In line with everyone else’s.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 92% | 73.00% | £550 | £4,000 |
Areas covered
- SW19
Address
Lauristons
53 Wimbledon Hill Road, London, Greater London
SW19 7QW
02089469468
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Lauristons Branches (View All 3)
Avoid at all costs. Seriously ...
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1 Star Review
By : 'Ben'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW11
Aug 28, 2023
People found this helpful1
Having now left a rental property that was managed by Lauristons, we can honestly say we had the worst experience with this estate agents. Let’s start with this. We had damp in the bathroom a few months into our contract, which we told them about immediately. Having chased this up with... Read Full Review
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Having now left a rental property that was managed by Lauristons, we can honestly say we had the worst experience with this estate agents.
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Ben said about Lauristons
Services : Letting( As a Tenant )Date: 28th Aug 2023
Having now left a rental property that was managed by Lauristons, we can honestly say we had the worst experience with this estate agents.
Let’s start with this. We had damp in the bathroom a few months into our contract, which we told them about immediately. Having chased this up with them for six months, they were unresponsive and when they did respond, failed to follow up with contractors. The problem was never fixed.
When it came to wanting renew our contract at the property, as we loved it, took great care of it, and it was the perfect location for us, the Landlord wanted to increase the rent to 17%, a much higher percentage than was agreed in our contract. We of course questioned this, and were told that the maximum increase of 7% stated in the contract was merely a ‘guideline’, and that they were within their right to ask for that 17% increase on the rent for the following year should we wish to renew. We had no choice but to move out.
From the very start, the staff we dealt with at Lauristons Putney (now closed) were rude, uncooperative, and difficult. They sent us sarcastic emails (when they actually responded) and unfortunately anyone working at the estate agents, from the letting agents, contracts or property management, nobody seemed to have any sense of human decency. We would avoid their service at all costs, especially for first time renters. Even if you see the perfect property, think twice before going with them. I promise it will save you a lot of hassle down the line.
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Excellent customer service. ...
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5 Star Review
Neel
By : 'Maria'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : SW19
May 16, 2022
People found this helpful1
Excellent customer service. Neel Patel was very kind, efficient and he replies the emails within half an hour! Really much... Read Full Review
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Maria Taibo said about Lauristons
Services : Letting( As a Tenant )Date: 16th May 2022
Excellent customer service. Neel Patel was very kind, efficient and he replies the emails within half an hour! Really much appreciated.
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If you are selling in SW20 ...
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1 Star Review
By : 'Gary'
Services : Sales( As a Vendor )
Sold price : £950000
Would you recommend ? : No
Postcode : SW20
Jun 24, 2021
People found this helpful1
If you are selling in SW20 find another agent. They managed 2 viewings in a 12 week period despite there being demand before they got me so sign an exclusive sale agreement, I never received any updates or useful information regarding what was happening, awful pictures taken then 8-weeks getting... Read Full Review
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Gary said about Lauristons
Services : Sales( As a Vendor )Date: 24th Jun 2021
If you are selling in SW20 find another agent. They managed 2 viewings in a 12 week period despite there being demand before they got me so sign an exclusive sale agreement, I never received any updates or useful information regarding what was happening, awful pictures taken then 8-weeks getting them onto rightmove even though they had great pictures from their letting some department which they initially denied! There is much more but simply unprofessional best describes them.
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Helpful, professional and ...
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5 Star Review
By : 'Sarah'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW16
Apr 17, 2020
People found this helpful1
The team at Lauristons have been very responsive and helpful during current challenging environment which is really appreciated, offering clear advice... Read Full Review
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Sarah Jarman said about Lauristons
Services : Letting( As a Owner )Date: 17th Apr 2020
The team at Lauristons have been very responsive and helpful during current challenging environment which is really appreciated, offering clear advice throughout.
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Although I live in South ...
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5 Star Review
michelle
By : 'Jeanette'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SW19
Apr 6, 2020
People found this helpful1
Although I live in South Africa Lauristons keep me fully informed on my property that they manage for me. John, Michelle and Emma are are part of a great... Read Full Review
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Jeanette said about Lauristons
Services : Letting( As a Owner )Date: 6th Apr 2020
Although I live in South Africa Lauristons keep me fully informed on my property that they manage for me. John, Michelle and Emma are are part of a great team
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Proactive and ...
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5 Star Review
michelle
By : 'Miles'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW19
Apr 6, 2020
People found this helpful1
Lauristons have been proactive, supportive throughout the last few months - constantly keeping me updated about our tenants position, and ensuring everyone is kept safe. Letting our house through Lauristons in August was in hindsight a great decision or us, and our... Read Full Review
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Miles Dunnett said about Lauristons
Services : Letting( As a Owner )Date: 6th Apr 2020
Lauristons have been proactive, supportive throughout the last few months - constantly keeping me updated about our tenants position, and ensuring everyone is kept safe. Letting our house through Lauristons in August was in hindsight a great decision or us, and our tenants.
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Worst letting agency in ...
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1 Star Review
By : 'Jessica'
Services : Letting( As a Tenant )
Rent PCM : £1475
Would you recommend ? : No
Postcode : SW19
Mar 2, 2018
People found this helpful3
Worst letting agency in London. Having lived in London for 4 years, I'm accustomed to the processes, procedures and policies of London letting agencies. Yet Laursitons' Wimbledon Office went out of their way to demonstrate their incompetency. The whole process from start to finish was ... Read Full Review
Comments on Agent Fees
Higher than average Be aware of the professional clean charge before you sign your contract Moving in and check out fees are the highest I've ever paid, even since moving out of the flat. £60 charge to provide a reference to a new letting agency.
Comments (0)Worst letting agency in London.
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Jessica said about Lauristons
Services : Letting( As a Tenant )Date: 2nd Mar 2018
Worst letting agency in London.
Having lived in London for 4 years, I'm accustomed to the processes, procedures and policies of London letting agencies. Yet Laursitons' Wimbledon Office went out of their way to demonstrate their incompetency.
The whole process from start to finish was made so difficult and upon leaving the flat getting the deposit back was a process that left me in tears.
- Jan (2017) Having paid rent and the additional fees involved the move in date was pushed back leaving me homeless for a week.
- Upon moving in the flat was dirty, let alone professionally cleaned. Used nappy under my bed, dusty, broken smoke alarm, bin full of the previous tenants things , half used products in the cupboards, pill/tablet packets in the bathroom etc.
- Washing machine broke mid-way through tenancy , took ages for someone to actually come and look and my housemate and I were left using the nearest laundrette for a month. The dodgy washing machine was never truly fixed or replaced, instead the repair man had stained my bath towels and left the machine working on one setting, which took 5 hours to wash.
- Moving out was probably the worst experience, the landlord charges were unjustified. Cleaning fees were put forward although the inventory stated areas of the flat were cleaner, given the state of the flat upon moving in.
- In line with an agreement with the letting agency I booked a gardener to clean the garden at a much cheaper rate (almost half the price!) after the landlord was going to charge an excessive amount, because a subsection of the inventory stated the JUST the shrubs were overgrown. I was then bluntly advised by the agency that took over the flat that it was illegal to go onto the property and that Lauristons' did not have the authority to suggest so or suggest contacting them. Leaving me with a gardener cancellation fee and a very uncomfortable conversation with another agency.
- This back a forth with Lauristons took over a month and we finally agreed to pay part of the charges (not cleaning and some of the proposed Garden) not because I believed they were justified, but I was exasperated dealing with the agents. It wasn't convenient for them to talk over the phone, yet email responses were painfully slow and often established nothing. Even when coming to an agreement it took over 2 weeks to receive the deposit back and any emails asking for an update were ignored.
Across the many Lauristons' staff that managed the account with us only one was remotely helpful (Blair) the others were unprofessional, inefficient and just rude to deal with. No apology was ever received for delayed move in date, the state of the flat, the miscommunication with the deposit, the delay in receiving the deposit, form any representative of Lauristons. I was too scared to write a review until I received my deposit due to the low regard and lack of integrity I associate with the agency.
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This agancy failed to release ...
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1 Star Review
Oke
By : 'Sesame'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : SW11
Dec 28, 2017
People found this helpful3
This agancy failed to release your deposit on time and made up charges totalling over £200. They failed to response to our TDS inquiry and their correspondence with us in unprofessional. Try to avoid this... Read Full Review
Comments on Agent Fees
Super high.
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Sesame resident said about Lauristons
Services : Letting( As a Tenant )Date: 28th Dec 2017
This agancy failed to release your deposit on time and made up charges totalling over £200. They failed to response to our TDS inquiry and their correspondence with us in unprofessional. Try to avoid this agent.
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By : Al Ishmael
Mar 30, 2022Don't waste your time with these people. They are absolutely useless and obviously don't know what they are bloody...
Excellent service, helpful ...
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5 Star Review
Chuk
By : 'IL'
Services : Sales( As a Vendor )
Sold price : £454000
Would you recommend ? : Yes
Postcode : SM4
Dec 5, 2017
People found this helpful0
Excellent service, helpful and friendly team, especially our main agent Chuk. Lauristons marketed our property well, and helped us secure a good offer in under a week of our property going on the market. They were really helpful with great communication throughout the following process to exchange... Read Full Review
Comments on Agent Fees
In line with everyone else’s.
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IL said about Lauristons
Services : Sales( As a Vendor )Date: 5th Dec 2017
Excellent service, helpful and friendly team, especially our main agent Chuk. Lauristons marketed our property well, and helped us secure a good offer in under a week of our property going on the market. They were really helpful with great communication throughout the following process to exchange and completion. Really happy!
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Great agency, I found them to ...
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5 Star Review
Chuk
By : 'Roxana'
Services : Sales( As a Vendor )
Sold price : £495000
Would you recommend ? : Yes
Postcode : SW19
Nov 22, 2017
People found this helpful0
Great agency, I found them to be the right balance between a large enough agency, able to drive in a lot of viewings and ensure a good offer, and a small enough agency with a local feel, that treated us with deference and promptitude, not like just another number on their stats. We had several... Read Full Review
Comments on Agent Fees
I found the fees to be acceptable, in the mid-range of our searches and the service was great so we are happy with it.
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Roxana Tomita said about Lauristons
Services : Sales( As a Vendor )Date: 22nd Nov 2017
Great agency, I found them to be the right balance between a large enough agency, able to drive in a lot of viewings and ensure a good offer, and a small enough agency with a local feel, that treated us with deference and promptitude, not like just another number on their stats. We had several buy/sell transactions with them, Chuk Agudosi our sales manager was fantastic, offered very helpful and realistic advice, very prompt responses and went beyond his duties to help us with various queries we had. We fully recommend them.
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James replied promptly to my ...
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5 Star Review
James
Polly
By : 'Katherine'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW12
Nov 6, 2017
People found this helpful0
James replied promptly to my online request and was more than understanding when a busy schedule only allowed for an email exchange rather than calls. He took the time to know my search requirements and put together a very good viewing schedule with his colleague Polly, who was friendly and... Read Full Review
Comments on Agent Fees
N/A
Comments (0)James replied promptly to my online request and was more than understanding when a busy schedule only allowed for an email exchange rather than calls.
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Katherine said about Lauristons
Services : Sales( As a Buyer )Date: 6th Nov 2017
James replied promptly to my online request and was more than understanding when a busy schedule only allowed for an email exchange rather than calls.
He took the time to know my search requirements and put together a very good viewing schedule with his colleague Polly, who was friendly and professional at all times. His follow-up was thoughtful and incisive. it was a pleasure dealing with him.
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Would give 0 if possible for ...
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1 Star Review
Chuk
By : 'Alf'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : SW19
Oct 23, 2017
People found this helpful2
Would give 0 if possible for customer service. Rude and defensive when told property was being withdrawn. No guidance or consideration of the customers needs. Said they call 200 customers a day no one did anything in the 30 minutes we were sitting in the... Read Full Review
Comments on Agent Fees
Fees were high considering the effort put in.
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Alf said about Lauristons
Services : Sales( As a Vendor )Date: 23rd Oct 2017
Would give 0 if possible for customer service. Rude and defensive when told property was being withdrawn. No guidance or consideration of the customers needs. Said they call 200 customers a day no one did anything in the 30 minutes we were sitting in the office
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By : Darren Baker
Oct 26, 2017Dear Alf, I was disappointed to read your review and have attempted to investigate further. However; we have no record of an Alf or Alfred as a vendor at our Wimbledon office at any point in the...
Great management of our ...
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5 Star Review
Georgina
By : 'Tanya'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW20
Sep 27, 2017
People found this helpful0
Great management of our tenancy and convenient processing of all documentation. Georgina paid particular attention to our needs and made the entire process simple to navigate for us. She paid particular attention to our views and was very accommodating to our needs. Thanks a ton for making the... Read Full Review
Comments on Agent Fees
Transparent with no hidden fees and appropriate costs which were made aware to us from the start.
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Tanya and Keshav said about Lauristons
Services : Letting( As a Tenant )Date: 27th Sep 2017
Great management of our tenancy and convenient processing of all documentation. Georgina paid particular attention to our needs and made the entire process simple to navigate for us. She paid particular attention to our views and was very accommodating to our needs. Thanks a ton for making the whole process bearable during a stressful time in our lives!
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Great service from Chuk ...
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5 Star Review
Chuk
By : 'DB'
Services : Sales( As a Vendor )
Sold price : £347000
Would you recommend ? : Yes
Postcode : SW19
Sep 19, 2017
People found this helpful0
Great service from Chuk Agudosi. I am not sure we would have got there without his expertise and can do... Read Full Review
Comments on Agent Fees
Fair fees for a lot of work
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DB said about Lauristons
Services : Sales( As a Vendor )Date: 19th Sep 2017
Great service from Chuk Agudosi. I am not sure we would have got there without his expertise and can do attitude.
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I am a solicitor from the ...
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5 Star Review
By : 'T.K.'
Services : Sales( As a Buyer )
Sold price : £539000
Would you recommend ? : Yes
Postcode : SW19
Sep 10, 2017
People found this helpful0
I am a solicitor from the far-east. My wife and I recently completed a new flat purchase in S. Wimbledon through Lauriston under the care of Jonathan Roberts. To me, Lauriston is as good as Jonathan is good; and Jonathan is beyond good. He goes about his job with sufficient honesty and does so... Read Full Review
Comments on Agent Fees
Reasonable.
Comments (0)I am a solicitor from the far-east. My wife and I recently completed a new flat purchase in S. Wimbledon through Lauriston under the care of Jonathan Roberts.
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T.K. Lee said about Lauristons
Services : Sales( As a Buyer )Date: 10th Sep 2017
I am a solicitor from the far-east. My wife and I recently completed a new flat purchase in S. Wimbledon through Lauriston under the care of Jonathan Roberts.
To me, Lauriston is as good as Jonathan is good; and Jonathan is beyond good.
He goes about his job with sufficient honesty and does so in good earnest - without being pushy.
He responds well to calls and requests and is helpful in dealing with issues that needed direct communication with the developer.
Cheers.
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5 Star Review
James
By : 'Deise'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW19
Sep 5, 2017
People found this helpful0
Estate Agents tend to have a stereo type which in the main can have a hint of truth to it, but this is not the case with Lauristons in Wimbeldon who not only "talk the talk" but "walk the walk. In a technology driven era the sales skills required to "bash" the phone looking ... Read Full Review
Comments on Agent Fees
It was competitive
Comments (0)Estate Agents tend to have a stereo type which in the main can have a hint of truth to it, but this is not the case with Lauristons in Wimbeldon who not only "talk the talk" but "walk the walk. In a technology driven era the sales skills required to "bash" the phone looking for a sale is a forgotten skills in many estate agents again this is not the case with Lauristons who through James and Chuk have the ability and confidence to follow up the smallest of leads which may result in a sale in the current more difficult market. I would be delighted to recommend James and Lauristons to any one looking to sell or buy in the SW19 area.
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Deise said about Lauristons
Services : Sales( As a Vendor )Date: 5th Sep 2017
Estate Agents tend to have a stereo type which in the main can have a hint of truth to it, but this is not the case with Lauristons in Wimbeldon who not only "talk the talk" but "walk the walk. In a technology driven era the sales skills required to "bash" the phone looking for a sale is a forgotten skills in many estate agents again this is not the case with Lauristons who through James and Chuk have the ability and confidence to follow up the smallest of leads which may result in a sale in the current more difficult market. I would be delighted to recommend James and Lauristons to any one looking to sell or buy in the SW19 area.
Many Thanks Guys.
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I am very happy to recommend ...
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5 Star Review
James
Chuk
By : 'Brian'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW19
Aug 30, 2017
People found this helpful0
I am very happy to recommend both James and Chuk based on their management of the Sale of my property. Both are extremely professional, and were contactable at all times. A realistic value was put on the property, and once a buyer was identified they worked tirelessly to close all the open items... Read Full Review
Comments on Agent Fees
The Agent fees were very fair.
Comments (0)I am very happy to recommend both James and Chuk based on their management of the Sale of my property. Both are extremely professional, and were contactable at all times. A realistic value was put on the property, and once a buyer was identified they worked tirelessly to close all the open items and complete the sale.
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Brian H said about Lauristons
Services : Sales( As a Vendor )Date: 30th Aug 2017
I am very happy to recommend both James and Chuk based on their management of the Sale of my property. Both are extremely professional, and were contactable at all times. A realistic value was put on the property, and once a buyer was identified they worked tirelessly to close all the open items and complete the sale.
Both were a pleasure to work with.
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Great experience overall, ...
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5 Star Review
Georgina
By : 'M&V'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : SW19
Aug 7, 2017
People found this helpful0
Great experience overall, great dynamism, courtesy and willingness to help from Georgina. She understood what we were looking for. She has been quick and efficient to reply to us. She has helped us to make the best offer while also keeping in mind the landlord. She is someone committed to help... Read Full Review
Comments on Agent Fees
Great experience overall, great dynamism and willingness to help. A member of staff who understand the requirements.
Comments (0)Great experience overall, great dynamism, courtesy and willingness to help from Georgina.
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M&V said about Lauristons
Services : Letting( As a Tenant )Date: 7th Aug 2017
Great experience overall, great dynamism, courtesy and willingness to help from Georgina.
She understood what we were looking for.
She has been quick and efficient to reply to us.
She has helped us to make the best offer while also keeping in mind the landlord.
She is someone committed to help people the best deal.
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I had a great experience with ...
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5 Star Review
James
By : 'KIimt'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW19
Aug 5, 2017
People found this helpful0
I had a great experience with Lauristons. In particular James is very professional and kept me informed all the way. I felt the service was personalised I did not feel I was just 'another buyer and another property' on a queue. I definitely recommend Lauristons, they know the market and they find... Read Full Review
Comments on Agent Fees
good fees
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KIimt said about Lauristons
Services : Sales( As a Vendor )Date: 5th Aug 2017
I had a great experience with Lauristons. In particular James is very professional and kept me informed all the way. I felt the service was personalised I did not feel I was just 'another buyer and another property' on a queue. I definitely recommend Lauristons, they know the market and they find the right buyer for your property and they do so very quickly.
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Georgina helped me and my ...
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5 Star Review
Georgina
By : 'Liz'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
Jun 14, 2017
People found this helpful0
Georgina helped me and my family in our search for a new 3 bed property to rent in Wimbledon.She took the time to listen to exactly what we wanted in a property, and didn't waste our time making suggestions that didn't meet our search criteria(which many agents annoyingly do). She was always... Read Full Review
Comments on Agent Fees
Lauristons fees are pretty average BUT some local agents fees are more reasonable but lauristons were also flexible.
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Liz said about Lauristons
Services : Letting( As a Tenant )Date: 14th Jun 2017
Georgina helped me and my family in our search for a new 3 bed property to rent in Wimbledon.She took the time to listen to exactly what we wanted in a property, and didn't waste our time making suggestions that didn't meet our search criteria(which many agents annoyingly do). She was always friendly, reliable, courteous ans very knowledgeable about the local market. Everything she id was with a really professional and positive can-do attitude.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9/8/2017, 3:37:05 AM by allAgents
