Castles (Swindon)

I made a offer of 241k for the house that cost 230k, after 2 days I received the confirmation of my offer but there was wrong amount listed, when called they said that was a mistake and even if they confirmed that at the moment my offer was the highest they said that owner decided to go with the ... Read Full Review

I had a very traumatic experience with castles.I was told a property i viewed was allowed pets.When it came to the day of signing my contract found out that i could not have pets.What was so disgusting they totally denied that i was told that.Now lets think about this why would i have gone all this ... Read Full Review

Very rude and incompetent agency. Also shares sensitive client information with a third party based in India which I have recently found out. Do not ... Read Full Review

I went to view a property on the 10th July, put an offer in on the 11th July then had to wait until the 16th of July to find out if my offer was accepted. It was accepted much to my delight however Castles never sent out a 'Sales Letter' to tell me that subject to contract the property ... Read Full Review

Gary Fear helped a lot when he rang me to ask me what property I was looking to view. I had a lot of things I wanted in my property search but nothing was to much for him and he was very friendly and helpful. I didn't need Gary's help for long due to finding a property elsewhere but I ... Read Full Review

To all team at castles all were very professional and were very helpful ben guy naterly and Loren were must helpful in every way there is also a very big thank you to Mike hughes who did everything he could in helping us I don't know what we would have done with out him and all the staff ... Read Full Review

Couldn't of asked for more of a professional team, from the moment they stepped in to value my property to the day until i moved. They was always there to help if i needed ... Read Full Review

It was very easy to communicate with them. They were always friendly. They were honest in valuing my old house. But what was special about these people was that they went the extra mile and told us everything there was to know. I would rate them 10/10. I would recommend Castles to anyone who wants ... Read Full Review

The viewing was fine – then I agreed to rent the property Didn't hear back after they took holding deposit, so emailed them 9 days later Was told I should have known offer was accepted because referencing link was sent to my employers Moving in date took forever to confirm – unnecessary ... Read Full Review

Thank you to the Castles team, particularly to Mike and Mo (and Austen for signing us up initially). We sold our cottage and purchased our next home with Castles. The team were friendly, professional and supportive throughout the process. Excellent communication throughout and a pleasure to deal ... Read Full Review

Our flat sale was a little complicated but both Mike and Mark kept ringing me and telling me that it was all going to work out. They both helped sale the flat along with Austen coming over twice and do photographs of our flat. It was stressful but a good experience having the help and support from ... Read Full Review

Today we have completed on the sale of a bungalow. It has been made very easy by the team at Castles, and l would like to thank them all, but especially Mike, for their help and support in completing this sale. Communication, either by email or phone, was excellent, and l always knew where we were ... Read Full Review

Starting with Austen viewing the property, providing excellent advice on price and work required, help from others sorting out issues and Mark finalising on the exchange of contracts, all the staff were quick, efficient and very ... Read Full Review

After a bad experience with an internet agent, Castles took over my sale and showed how it's done. From the first call I made I received first class service, they kept me informed every step of the way, they were extremely professional, courteous, informative, friendly and more importantly got ... Read Full Review

Right from the start Austin was on the ball. I gave castles the request to sell our house as he delivered a valuation when he said. whereas his competition from other estate agents failed to deliver for almost a week. Following on he answered all my queries, Contact through other members of ... Read Full Review

We had excellent pre- sale advice and the all important finding us a buyer on the first viewing day from Austen. Then great advice and work from Michael and the team smoothing our way to ... Read Full Review

Very professional service when selling our house. Very active in finding potential buyers, and excellent communication with us regarding viewings and feedback. Once sold a lot of effort went into chasing solicitors and keeping us informed of progress. Very pleased with the service and all the ... Read Full Review

We had a property which we had rented out through the lettings team at Castles since 2013. We have now gone on and sold the property through castles recently. We can honestly say that over the years the dealings with Castles and the various people has always been excellent both on the lettings ... Read Full Review

Would just like to say how brilliant Michael was in helping us to sell our house He was very supportive and understanding and put our minds at rest on many occasions He is an asset to the company Thank you ... Read Full Review

Michael understood exactly what we were looking for in our new house. He set us up with a viewing and it ticked all the boxes. Since then he has been ultra efficient and great communication. I wish we'd sold through castles now if this is the service you recieve when buying , ... Read Full Review