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Malvern Office, Great Malvern WR14
4.9/5, 21 Reviews
100% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
94% sales fee satisfaction
99% letting fee satisfaction
No description for branch.
"Great..."
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4 Star Review
Dawn
By : 'Kelli'
Services : Sales(As a Buyer)
Would you recommend ? : Yes
Postcode : WR3
Aug 29, 2018
People found this helpful8
Dawn has been a great help during us buying our first property. She has answered all questions as quickly as she could and made buying our first home an easy experience
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By : Richard Shelton
Sep 6, 2018Dear Kelli We all understand that buying your first property can be a bit daunting. Our staff like to help buyers every step of the way. Thank you for sharing. Kind regards Richard
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 94% | £137,650 | £460,000 |
| Lettings | 0% | 99% | £750 | £750 |
Areas covered
- WR13
- WR14
- WR3 7LG
Address
Shelton and Lines
2 Church Walk, Great Malvern, Worcestershire
WR14 2XH
01684 219749
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Shelton and Lines Branches (View All 2)
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Excellent service from ...
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5 Star Review
Dawn
By : 'Mike'
Services : Sales( As a Vendor )
Sold price : £275000
Would you recommend ? : Yes
Postcode : WR14
Apr 27, 2021
People found this helpful1
Excellent service from Shelton Lines. Dealt with Dawn who made the whole process of selling a house so simple, very professional. House sold within days of going on the market. Cannot fault them... Read Full Review
Comments (0)
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Mike Luckman said about Shelton and Lines
Services : Sales( As a Vendor )Date: 27th Apr 2021
Excellent service from Shelton Lines. Dealt with Dawn who made the whole process of selling a house so simple, very professional. House sold within days of going on the market. Cannot fault them 10/10.
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SELLING. ...
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5 Star Review
By : 'VENDOR'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR3
Jun 9, 2019
People found this helpful3
Christopher has been very helpful. The photographs of our house are very representative and not at all misleading. The video has also been produced in a very professional manner. Being a previous customer, I am very confident that with the help from Christopher and the rest of team at Shelton and... Read Full Review
Comments (1)Was this helpful?:
VENDOR said about Shelton and Lines
Services : Sales( As a Vendor )Date: 9th Jun 2019
Christopher has been very helpful. The photographs of our house are very representative and not at all misleading. The video has also been produced in a very professional manner. Being a previous customer, I am very confident that with the help from Christopher and the rest of team at Shelton and Lines we will successfully sell our house.
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By : Richard Shelton
Jul 24, 2019Dear Vendor Thank you for taking the time to share your opinion of our property marketing....
Proffesional ...
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5 Star Review
By : 'Natalie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR2
Mar 13, 2019
People found this helpful6
Shelton and Lines, excellent service and i'm thrilled with our brochure and pictures they have produced for our property Christopher is a splendid guy, and very... Read Full Review
Comments on Agent Fees
Very competitive
Comments (1)Shelton and Lines, excellent service and i'm thrilled with our brochure and pictures they have produced for our property
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Natalie Chance said about Shelton and Lines
Services : Sales( As a Vendor )Date: 13th Mar 2019
Shelton and Lines, excellent service and i'm thrilled with our brochure and pictures they have produced for our property
Christopher is a splendid guy, and very professional.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Shelton
May 21, 2019Dear Natalie Chance, thank you for reviewing our property marketing. Christopher prides himself on his photography. We are happy for you that your property sold so quickly too! Thank you for...
Excellent ...
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5 Star Review
By : 'A'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR5
Jan 11, 2019
People found this helpful6
Thank you Christopher for helping me get my house on the Market. Your expertise were invaluable and made the whole experience stress free. Professional throughout the visit to my home and delivered on all promises. 48 hours later my house was on the market. Couldn't ask for more and... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
A Davies said about Shelton and Lines
Services : Sales( As a Vendor )Date: 11th Jan 2019
Thank you Christopher for helping me get my house on the Market. Your expertise were invaluable and made the whole experience stress free. Professional throughout the visit to my home and delivered on all promises. 48 hours later my house was on the market. Couldn't ask for more and couldn't recommend these guys high enough.
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By : Richard Shelton
Feb 26, 2019Dear A Davies Thank you for sharing your experience, we really do appreciate it. Thanks again. Best regards...
J ...
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5 Star Review
By : 'J'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WR1
Oct 1, 2018
People found this helpful7
Can't thank Kenzie enough for her help throughout the process. I was a first time buyer, and new to the whole process and she was supportive throughout. Had a few issues along the way with a lapse in communication from solicitors, and Kenzie acted as a great middle-person to ensure that... Read Full Review
Comments on Agent Fees
N/A - Buyer
Comments (1)Can't thank Kenzie enough for her help throughout the process. I was a first time buyer, and new to the whole process and she was supportive throughout.
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J Motteram said about Shelton and Lines
Services : Sales( As a Buyer )Date: 1st Oct 2018
Can't thank Kenzie enough for her help throughout the process. I was a first time buyer, and new to the whole process and she was supportive throughout.
Had a few issues along the way with a lapse in communication from solicitors, and Kenzie acted as a great middle-person to ensure that the right people were contacted to resolve any issues.
Kept in contact throughout the whole process to advise where we were and was timely with any new updates.
All the best!
The UK's Largest Customer Review Website for the Property Industry
By : Richard Shelton
Oct 4, 2018Dear J Motteram Excellent communication between buyer, selling and the lawyers is very important, having a good experienced estate agent does genuinely add a lot of value to the process. We have...
Great efficient ...
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5 Star Review
By : 'Clive'
Services : Sales( As a Vendor )
Sold price : £137650
Would you recommend ? : Yes
Postcode : WR1
Sep 27, 2018
People found this helpful7
Lee managed to get our flat sold within a week when it had been on the market for nearly a year, had a sale fall through, and had a general nightmare with it. All the staff at Shelton & Lines were great to deal with and I would thoroughly recommend their services to... Read Full Review
Comments on Agent Fees
Good value considering how long the sale took.
Comments (1)Was this helpful?:
Clive Carter said about Shelton and Lines
Services : Sales( As a Vendor )Date: 27th Sep 2018
Lee managed to get our flat sold within a week when it had been on the market for nearly a year, had a sale fall through, and had a general nightmare with it. All the staff at Shelton & Lines were great to deal with and I would thoroughly recommend their services to anyone.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Shelton
Oct 4, 2018Dear Clive Carter, Thank you for sharing your experience. This really does demonstrate that all agents are not the same. We are delighted you are happy. Best...
Amazing ...
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5 Star Review
Dawn
By : 'Emily'
Services : Sales( As a Vendor )
Sold price : £215
Would you recommend ? : Yes
Postcode : WR3
Aug 30, 2018
People found this helpful8
I have dealt with Dawn with regard to the sale of my property and she has been amazing all the way through with all my ups and downs! Thank you Dawn.. I have also spoken to the delightful Christopher recently who i understand is a new member of staff he has a wonderful telephone manor and really... Read Full Review
Comments on Agent Fees
Good
Comments (1)I have dealt with Dawn with regard to the sale of my property and she has been amazing all the way through with all my ups and downs! Thank you Dawn..
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Emily said about Shelton and Lines
Services : Sales( As a Vendor )Date: 30th Aug 2018
I have dealt with Dawn with regard to the sale of my property and she has been amazing all the way through with all my ups and downs! Thank you Dawn..
I have also spoken to the delightful Christopher recently who i understand is a new member of staff he has a wonderful telephone manor and really helpful - Good luck with the company Christopher.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Shelton
Sep 6, 2018Dear Emily Thank you. Christopher is new to our team and is doing really well, our clients are finding him very efficient and excellent to deal with. Thank you for your kind comments. All the...
Happy ...
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5 Star Review
Dawn
By : 'Richardson'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR10
Aug 30, 2018
People found this helpful8
The whole team are lovely to deal with reassuring at all times so please I used Shelton & Lines to sell my family home great work guys. Thank you for your... Read Full Review
Comments on Agent Fees
Excellent
Comments (1)Was this helpful?:
Richardson said about Shelton and Lines
Services : Sales( As a Vendor )Date: 30th Aug 2018
The whole team are lovely to deal with reassuring at all times so please I used Shelton & Lines to sell my family home great work guys. Thank you for your help.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Shelton
Sep 6, 2018Dear Richardson I am delighted you were reassured throughout the process, we are all here to make our clients experience as stress free as possible. Thank you for taking time out to review us....
Excellent! ...
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5 Star Review
By : 'Mary'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WR14
Aug 29, 2018
People found this helpful6
Great service from this estate agency. Very friendly staff and a high level of expertise and relevant knowledge made the process a pleasure from start to... Read Full Review
Comments on Agent Fees
The offer at Malvern for 50% off selling and letting fees swung it for me
Comments (1)Was this helpful?:
Mary Brownlie said about Shelton and Lines
Services : Sales( As a Buyer )Date: 29th Aug 2018
Great service from this estate agency. Very friendly staff and a high level of expertise and relevant knowledge made the process a pleasure from start to finish.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Shelton
Sep 6, 2018Dear Mary Brownlie Thank you Mary, we are loving being in Malvern. Thank you for your review! Kind regards...
Dawn has been a great ...
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5 Star Review
Dawn
By : 'Kris'
Services : Sales( As a Buyer )
Sold price : £163000
Would you recommend ? : Yes
Postcode : WR3
Aug 29, 2018
People found this helpful7
Dawn has helped no end. The experience has sometimes been painful from outside with solicitors etc. But she has always been on hand to help, advise and give a gentle nudge to others involved. It's been a pleasure. Especially after my experience with other... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
Kris said about Shelton and Lines
Services : Sales( As a Buyer )Date: 29th Aug 2018
Dawn has helped no end. The experience has sometimes been painful from outside with solicitors etc. But she has always been on hand to help, advise and give a gentle nudge to others involved. It's been a pleasure. Especially after my experience with other companies.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Shelton
Sep 6, 2018Dear Kris, Sometimes a "gentle nudge" is all it takes. Thank you your review. All the...
Great ...
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4 Star Review
Dawn
By : 'Kelli'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WR3
Aug 29, 2018
People found this helpful8
Dawn has been a great help during us buying our first property. She has answered all questions as quickly as she could and made buying our first home an easy... Read Full Review
Comments (1)Was this helpful?:
Kelli said about Shelton and Lines
Services : Sales( As a Buyer )Date: 29th Aug 2018
Dawn has been a great help during us buying our first property. She has answered all questions as quickly as she could and made buying our first home an easy experience
The UK's Largest Customer Review Website for the Property Industry
By : Richard Shelton
Sep 6, 2018Dear Kelli We all understand that buying your first property can be a bit daunting. Our staff like to help buyers every step of the way. Thank you for sharing. Kind regards...
Professional ...
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5 Star Review
Dawn
By : 'Adrian'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR3
Aug 28, 2018
People found this helpful11
Dawn has been involved with the sale of our property from valuation to completion. She has been very professional and considerate all through the process and willing to be flexible to assist with all of our requests. Lee has assisted on guidance when required. The Worcester Shelton and Lines team... Read Full Review
Comments on Agent Fees
The fees seems fair within the current market.
Comments (1)Was this helpful?:
Adrian Weston said about Shelton and Lines
Services : Sales( As a Vendor )Date: 28th Aug 2018
Dawn has been involved with the sale of our property from valuation to completion. She has been very professional and considerate all through the process and willing to be flexible to assist with all of our requests. Lee has assisted on guidance when required. The Worcester Shelton and Lines team have had to be patient throughout due to a change in vendor and this was picked up with haste by the team.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Shelton
Sep 6, 2018Dear Adrian Weston Thank you. Our clients prefer one main point of contact - we are very happy you were pleased. Thanks for sharing. Best...
Amazing ...
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5 Star Review
Dawn
By : 'David'
Services : Sales( As a Vendor )
Sold price : £250000
Would you recommend ? : Yes
Postcode : WR3
Aug 28, 2018
People found this helpful7
Dawn was fantastic from start to finish. She valued our house, did the viewings and sold it. Couldn't have asked for more. Highly recommend to anyone looking to sell or... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
David said about Shelton and Lines
Services : Sales( As a Vendor )Date: 28th Aug 2018
Dawn was fantastic from start to finish. She valued our house, did the viewings and sold it. Couldn't have asked for more. Highly recommend to anyone looking to sell or buy
The UK's Largest Customer Review Website for the Property Industry
By : Richard Shelton
Sep 6, 2018Dear David Thank you David. Dawn is a credit to our business, thank you for sharing. Kind...
Best rental ...
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5 Star Review
Emma
By : 'Bubbles!'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : WR5
Aug 27, 2018
People found this helpful6
Having rented of lots of agents over the years I can honestly say Shelton and Lines are by far the best. Emma and Michelle were fantastic, very knowledgeable and helpful. Both of them are a credit to the company and what letting agents should be. Highly... Read Full Review
Comments on Agent Fees
Average. Plenty higher and some slightly less.
Comments (1)Was this helpful?:
Bubbles! said about Shelton and Lines
Services : Letting( As a Tenant )Date: 27th Aug 2018
Having rented of lots of agents over the years I can honestly say Shelton and Lines are by far the best. Emma and Michelle were fantastic, very knowledgeable and helpful. Both of them are a credit to the company and what letting agents should be. Highly recommend.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Shelton
Sep 4, 2018Dear Bubbles Thank you! We are delighted you are so pleased. Thank you for...
Excellent help and ...
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5 Star Review
Dawn
By : 'Jane'
Services : Sales( As a Buyer )
Sold price : £142500
Would you recommend ? : Yes
Postcode : WR5
Aug 23, 2018
People found this helpful7
Dawn was very helpful and efficient and went out of her way to help us with our purchase. She was reassuring and kept me calm and positive about the process which went through hassle free and quickly. I would highly recommend the whole staff for their cheerful positivity and friendly... Read Full Review
Comments (1)Was this helpful?:
Jane Brace said about Shelton and Lines
Services : Sales( As a Buyer )Date: 23rd Aug 2018
Dawn was very helpful and efficient and went out of her way to help us with our purchase. She was reassuring and kept me calm and positive about the process which went through hassle free and quickly. I would highly recommend the whole staff for their cheerful positivity and friendly attitude.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Shelton
Sep 4, 2018Dear Jane Brace we are all pleased that your purchase went so smoothly with dawn's help. Thank you for sharing your experience. Best...
Sale ...
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5 Star Review
Dawn
By : 'Happy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR3
Aug 17, 2018
People found this helpful6
Shelton and Lines provided an excellent, trouble free process that was more than satisfactory. I would certainly recommend Shelton and Lines to anybody buying or selling... Read Full Review
Comments (1)Was this helpful?:
Happy Seller said about Shelton and Lines
Services : Sales( As a Vendor )Date: 17th Aug 2018
Shelton and Lines provided an excellent, trouble free process that was more than satisfactory. I would certainly recommend Shelton and Lines to anybody buying or selling property.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Shelton
Aug 24, 2018Dear Happy Seller Thank you for your recommendation. kind regards...
Great ...
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4 Star Review
Dawn
By : 'KJH'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WR5
Aug 12, 2018
People found this helpful7
I used Shelton & Lines as they were the seller's estate agents for my first house purchase. Dawn was great at chasing up outstanding items and keeping in good contact throughout my house... Read Full Review
Comments (1)Was this helpful?:
KJH said about Shelton and Lines
Services : Sales( As a Buyer )Date: 12th Aug 2018
I used Shelton & Lines as they were the seller's estate agents for my first house purchase. Dawn was great at chasing up outstanding items and keeping in good contact throughout my house purchase.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Shelton
Aug 24, 2018Dear KJH Good communication to our clients is really important to us. Thank you for taking the time to share your experience. Kind regards...
very professional with a ...
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4 Star Review
By : 'Mr'
Services : Sales( As a Buyer )
Sold price : £235995
Would you recommend ? : Yes
Postcode : WR3
Aug 11, 2018
People found this helpful6
The agent were very good from the start always on hand to assist with any questions. Even on the day of completion when we discovered an issue with the property after collecting the keys. Easy to talk to and happy to answer questions. However if you are recommended APL Lawyers as we were in our... Read Full Review
Comments on Agent Fees
Fees very competative
Comments (1)The agent were very good from the start always on hand to assist with any questions. Even on the day of completion when we discovered an issue with the property after collecting the keys. Easy to talk to and happy to answer questions.
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Mr and Mrs White said about Shelton and Lines
Services : Sales( As a Buyer )Date: 11th Aug 2018
The agent were very good from the start always on hand to assist with any questions. Even on the day of completion when we discovered an issue with the property after collecting the keys. Easy to talk to and happy to answer questions.
However if you are recommended APL Lawyers as we were in our experience i would look else where.
On the whole great professioanl estate agents with a friendly helpful approach i would recommend them to any first time or experienced buyer.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Shelton
Aug 24, 2018Dear Mr & Mrs White We always aim to be easy to talk to and always here to help. Thank you for recommending us. All the...
Good local agent with a very ...
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5 Star Review
Dawn
By : 'TM'
Services : Sales( As a Vendor )
Sold price : £460000
Would you recommend ? : Yes
Postcode : WR3
Aug 7, 2018
People found this helpful10
I chose Shelton and Lines to sell our property knowing full well they would approach the sale with a good understanding of what was required . Our house is a little âunusual â and needed a lot of attention in selling it. All viewings were carried out by Zoe and later on by Dawn who in the... Read Full Review
Comments on Agent Fees
Average fees
Comments (1)I chose Shelton and Lines to sell our property knowing full well they would approach the sale with a good understanding of what was required . Our house is a little âunusual â and needed a lot of attention in selling it.
Was this helpful?:
TM said about Shelton and Lines
Services : Sales( As a Vendor )Date: 7th Aug 2018
I chose Shelton and Lines to sell our property knowing full well they would approach the sale with a good understanding of what was required . Our house is a little âunusual â and needed a lot of attention in selling it.
All viewings were carried out by Zoe and later on by Dawn who in the final stages of the sale dealt with some difficult situations at times
The UK's Largest Customer Review Website for the Property Industry
By : Richard Shelton
Aug 11, 2018Dear TM Thank you for taking the time to review us. We are fortunate to have staff with many years of experience in handling all types of property. Thanks again, Kind...
Brilliant ...
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5 Star Review
Dawn
By : 'Joanna'
Services : Sales( As a Buyer )
Sold price : £205000
Would you recommend ? : Yes
Postcode : WR3
Aug 4, 2018
People found this helpful5
Dawn helped me through a long search to find a house that was perfect for me. Excellent communication throughout, couldn't have asked for a better service. Would highly recommend Shelton and Lines of Worcester, very professional and friendly. Thanks for all of your help... Read Full Review
Comments (1)Was this helpful?:
Joanna said about Shelton and Lines
Services : Sales( As a Buyer )Date: 4th Aug 2018
Dawn helped me through a long search to find a house that was perfect for me. Excellent communication throughout, couldn't have asked for a better service. Would highly recommend Shelton and Lines of Worcester, very professional and friendly. Thanks for all of your help Dawn!
The UK's Largest Customer Review Website for the Property Industry
By : Richard Shelton
Aug 10, 2018Dear Joanna Thank you. Good communication is one of the most important things you should receive from an estate agent. Dawn is does her upmost to always deliver on this. Thanks again, Best...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – info@sheltonandlines.co.uk. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.
Last updated at 9/12/2018, 7:40:26 AM by allAgents
