I recently enquired about a property and was dealt with by Brian, he was extremely helpful considered all my family’s needs and the type of property my family required , he treat my family with respect considering all of our options and was extremely professional and the process was made... Read Full Review

Excellent service! Deserve 5*. They are always available when we need them. I would definitely use their service again in the... Read Full Review

None of the usual issues or stresses of renting. Moving in/out process was very easy, and any problems we had were dealt with very efficiently by our contact. We reported a broken cooker at 6pm which was replaced before we got home the next day. A new bed was ordered for me before my email about... Read Full Review

Overall a really positive experience. All staff were helpful and went the extra mile for me. I had one or two minor issues which were speedily resolved. As the property was a managed let, the solicitor requested copies of certificates, guarantees etc. which I did not have......not sure how this... Read Full Review

Great customer service especially Beth White, she was fantastic. Such a lovely girl who gets the job done. She helped me get the flat I wanted and was so helpful/... Read Full Review

Maura was most helpful in assisting us with the process of viewing, applying and completing the tenancy agreement for our new flat in Newcastle. We had a few questions along the way and Maura was happy to assist with any of our queries. Thanks... Read Full Review

Great customer care, always follows up and made sure I knew what was happening with the sale. When things got complicated she helped sort them out. Really happy with the Pat Robson & Co in general - I've rented from them, bought my flat with their help, rented it out with them and... Read Full Review

My experience with Pat Robson has just been for 18 months. I must say that until the launch of the internet fault web portal, it was very easy to get hold of our property manager and solve the little issues. I feel that dealing and speaking with a physical person is better and makes me feel that... Read Full Review

Pat Robson have made my tenancy very smooth and hassle free. Very quick responding to emails and any maintenance issue is always quickly resolved. I have always had problems with other agency specially getting the deposit back but I had such a smooth departure and no fuss at all. Thanks for making... Read Full Review

Laura has been a great property manager - timely communications, and quickly resolving issues with maintenance. Thank you for being so responsive and helpful at all... Read Full Review

A positive experience in which both the agent and property manager were very professional and knowledgeable about the property. The following are some more words to meet the arbitrary 20 word... Read Full Review

Laura and Pat Robson took over my property from a third company half way through the tenancy but as soon as they took over things became easier and a whole lot smoother. Whenever there was an issue, from a leak in the ceiling to getting some replacement equipment, Laura quickly got it sorted for us ... Read Full Review

From moving in to moving out, the process was seamless and when I did require help, my request was dealt with quickly and efficiently. I'd definitely rent with Pat Robson again. Thanks again for all your help... Read Full Review

I found pat Robson to be a friendly welcoming and very hositable letting agents. We found multiple issues with the property which were delt with in a quick and professional manner. They communicated well with myself to make certain that we had everything we needed. I cannot thank them and Laura... Read Full Review

My experience with Pat Robson has been really good both prior to moving in and during the tenancy. Everything is well organised and any issues such as repairs are dealt with quickly within the week. Will recommend to friends. And if boys replied to girls' messages as quickly as Laura replied ... Read Full Review

We had a really good experience during our final year at university in a student house. Brian was the property manager and he was very helpful whenever we contacted him via phone and email in arranging repairs (things got repaired pretty quickly and Brian would follow things up if not), meetings... Read Full Review

We left our virgin media box behind and had to collect it or face a £135 fine, I rang Laura to explain our situation and she collected it the same day and let me know where I could collect it from when it was convenient for me. She was a great help and saved us a lot of money! Through out the year ... Read Full Review

Laura was a brilliant property manager for our Jesmond student house. She was really friendly and quick to reply to emails/phone calls and help us with any issues. Pat Robson as a whole always sent people out quickly if there was issues with appliances. At the end of the year, we got most of our... Read Full Review

I lived in 4 High Swinburne for over a year and had no issue unresolved. My house manager Laura Young was quick to reposed and gave a resolution to the issue promptly. My room was well priced, good value for money. I don't agree with the £35 charge for a reference. In my eyes references should ... Read Full Review

Laura is an excellent property manager. It was really easy have contacts with her and she was solving any problem related to the house promptly even during weekend, if necessary. She is really nice, friendly and helpful. My experience with Pat & Robson was good as the house was really... Read Full Review