My husband and I are both working professionals with busy lives, we moved to the property due to the location and loving the house, it was happy to accommodate my little dog also which was fantastic. Our initial dealings with Chancellors wasn't great, we had to call repeatedly to confirm that our paperwork was being processed in time for us to move in, they never called us back when we requested and we definitely felt avoided by the team we needed too speak to. Despite us chasing the progress daily we still found ourselves on our moving in day - van rented, stuff packed - completing our check in whilst being told that if she doesn't receive a call to confirm the paperwork has finally been completed she will have to take the keys away with her leaving us homeless! With this in the back of our minds we completed the check in, she seemed fair and took time to photograph and note damage around the property, along with noting that the window handles were wobbly, the freezer not defrosted and the property clearly not professionally cleaned. Fortunately for us we managed to get the keys released to us after many phone calls, they just were unable to provide any back door key as that had been lost by the Abingdon branch. Eventually a back door key appeared and we had the full sets, we explained to the Abingdon branch that the windows for both the bedroom and the bathroom wouldn't close, when Tom came to take photos and inspect the property during our tenancy I pointed it out to him again and still no action was taken. We spent all winter paying for the additional heating that arose from not being able to close the windows and the fear that if we closed them they wouldn't open again in the event of an emergency. We finally received a response asking us to take photos of the windows a month before our tenancy was to end and by that point we had given up on trying to resolve the issue. When it came to renew the tenancy we decided to leave the property given the issues we had had, my husband, Robert, contacted Emma Aquino to discuss this and was told that we just needed to give one months noticed to vacate. We visited a potential new home which we loved and immediately put in an offer for to move in the next month and sent our intention to leave the property through to Chancellors. Emma then told my husband that she had made a mistake and that we actually need to give two months notice, she felt bad so they would try to get tenants in the property sooner for us. We had already signed our new tenancy agreement so we had no option but to hope for the best and live with the consequences of her mistake. We saw the property had in fact been listed as ready in October not September by Chancellors so we spoke to the Abingdon Branch at chancellors which explained that they were unable to list it with an early date of availablility and would only tell clients that the property was available if they asked them if they could move in earlier. For the reason we put up a note in the house which let people know the property would in fact be available sooner. Unfortunately the Chancellors team in Abingdon are also incredibly disorganised and not particularly considerate, they arranged viewings which cancelled and they then claimed to have contacted us to let us know what was going on when questioned but no contact had been made, this was a frequent occurrence throughout our tenancy. The team are severely incompetent and offer inadequate customer service which I will continue to tell friends / family / co-workers to ensure no one else has to deal with them. Robert contacted the Abingdon branch to find out if they had found someone to move into the property, he was told that potentially there was and this would be confirmed to us when the paperwork came through. We waited but had no contact from the team, he contacted another member of the team who offhandedly mentioned that there was now a client moving in on Tuesday 11th Sept. I then contacted Emma Aquino explaining that we had finally been informed that someone would be moving in on Tuesday and asking her to update us om her original request for payment of £756.16 so I could complete the payment. On the 3rd September she then sent me through the exact same payment request for £756.16. I called her to explain that total was clearly now incorrect given that there are new tenants moving in on Tuesday. Officially Chancellors had still failed inform us of this but I was not prepared to be further messed around. I them followed the phonemail with an email to confirm that I would need to await her confirmation before I could make any payment, given the need for paper trails to prove communication with Chancellors by this point. I had no further response from Emma so I emailed again to request an updated payment on the 5th. By the 7th there was still no communication from Emma so I emailed again, explaining that I was so appalled by the service given throughout my tenancy I would be making a complaint to the board of directors and the ombudsman so that it can be investigated. Emma responded to me on the 10th, to tell me I now owed £1000 for 8th August - 7th September and £32.88 for the 8th September. I emailed back to explain that I had obviously already paid this months rent. She then finally confirmed the last payment of £32.88 only. We are now facing issues with our check out, issues that were identified during the tenancy or noted during the check in are now being re-raised and held against us. We have always been great tenants, our pervious landlord personally thanked us for leaving his property so immaculate when we left and I am sure he will be happy to testify to that if required. We left 73 Linsey drive in better condition then when we moved in and that they are trying to make life more difficult for us at this point is a testament to the Chancellors team knowing that they have failed to look after us as tenants and show the correct behaviours expected while managing a property.