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3.7/5, 28 Reviews
64% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
65% letting fee satisfaction
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Ryan
Manager-Andrew?
By : 'Muz1'
Services : Letting(As a Tenant)
Rent PCM : £1450
Would you recommend ? : No
Postcode : E16
Do not use this agency for any kind of service. Me and my wife moved to London and wanted to rent an apartment in Royal wharf. We selected an apartment posted by Johns&Co and what happened next was unbelievable and unheard of. We could have taken them to court if we had the time. It was a traumatizing experience for my wife especially. We deposited the 500 pounds to take the apartment off the market and begin the referencing. After about a week of the deposit, the referencing went through (Goodlord) and we were ready to sign the contract and move in our new apartment(we had just moved to the UK and were staying at a friends place) when suddenly we were told by the agency that the landlord's mortgage didn't go through?!?! HOW COULD YOU ADVERTISE AND ACCEPT A RENT DEPOSIT ON A FLAT WHICH HASN'T BEEN EVEN SOLD YET? Out of desperation as we were homeless and my wife's job was starting in a few days (she is a doctor at NHS) we were told that they would find another apartment in the building and we agreed to wait and didn't ask to get refunded. Long story short, they kept delaying and delaying, lying to us constantly, telling us that the flat is being furnished for us etc, and finally one fine day they tell us the flat is Not available, leaving us in the dark again. We finally went to another agent and got the flat booked and moved in 2 days. The whole process with Johns&co took 1 month and they held on to our deposit all this time, kept lying to us and never got the flat they promised. I was surprised they refunded my 500 pounds back. I expected them to keep the money because they are con artists
Never got us the apartment. Kept our fees for a month
By : JOHNS&CO
Oct 4, 2018Hello Muz1, thank you for taking the time to leave us feedback. We're sorry that your experience didn't match our usual standards and we'd really like to look into this further - please could you email info@johnsand.co with your contact details so we can investigate?
Last updated at 11/30/2, 12:00:00 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £398,000 | £398,000 |
| Lettings | 100% | 65% | £1,300 | £3,000 |
Johns & Co
8 New Providence Wharf, 1 Fairmont Avenue, London, Greater London
E14 9PA
020 7118 0343
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Paolo
Paulo
By : 'Roland'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E140
Paulo is the best real estate agent I have been working with. Accessible, pays attention to detail, very knowledgable and cool. I highly recommend him if you are looking for your next dream... Read Full Review
Paulo is the best real estate agent I have been working with. Accessible, pays attention to detail, very knowledgable and cool. I highly recommend him if you are looking for your next dream home.
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By : 'BF'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E14
Highly efficient from start to finish I rarely leave reviews however the sales team has helped me throughout the entire process, from using the right mortgage broker, to picking the most efficient solicitor and have been absolute stars from start to finish Namely Nikolay, Jonathan and Christina... Read Full Review
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Paulo
Ivan
By : 'Mei'
Services : Letting( As a Owner )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : E14
Ivan and Paulo was extremely helpful with the letting of my property in city Island. Was having consistent problems with deliveries and Paulo went the extra mile to ensure there was no problems with delivery access on site. My property was rented out within a week of registering and tenants moved ... Read Full Review
Competitive
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Joley
By : 'Karina'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : E14
Joley helped me sort out my contract and to answer all of the questions I had before signing away. I had a special situation concerning my passport and visa, and Joley had been very accommodating in terms of organizing the time that worked for me to come into the office. I also had to call her... Read Full Review
Well, I think the fees are a little bit higher than anyone would generally prepare to pay, but I have little experience renting 'professionally' in London, so maybe that's why it's a shock (considering that the contract doesn't vary a lot from person to person). I do think that the inventory costs should be shared with the Landlord if they are not already, since it's in the best interests of both parties. Otherwise, it is what it is! I paid for high quality service.
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Nikolay
By : 'JKFN'
Services : Sales( As a Buyer )
Sold price : £398000
Would you recommend ? : Yes
Postcode : E14
Nikolay has been extremely helpful throughout the purchase of my property. He is always prompt with his replies, detailed and always around if help is required. Definitely an agent I will be... Read Full Review
No agent fees required, I am a purchaser.
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Olga
By : 'Alexander'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Working with Johns&Co to secure my flat in October 2018 was a very swift and easy process. The letting agents were very accommodating and flexible. I was always kept informed about the status of the contract and the agents were always happy to walk through the next steps of the process with me. ... Read Full Review
Good
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By : 'Allie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
I relocated to London in the summer and needed somewhere to live quickly as I was staying in expensive temporary accommodation. I contacted Johns and Co after seeing their adverts for London City Island on rightmove and was able to view some apartments within 24 hours. The whole process from... Read Full Review
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Paulo
By : 'Bello'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
My experience with Johns&Co and especially Paulo Machado is certainly a positive one. Apart from the delays here and there, the transaction went almost flawless and I am happy with my new... Read Full Review
good
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Paulo
By : 'Ivan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
I am very happy with the service provided by Paulo, he showed me an extensive list of options, agreed to meet me twice for viewings, and was very responsive to all my questions. The application process went smoothly and every step was explained well, no surprises there. He was very helpful and... Read Full Review
Fees are a bit too high, having dealt with a few agencies before, Johns&Co's fees are 2-3 times higher
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Paulo
By : 'Sophie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Paulo has dealt with my sister and I throughout the process of finding a new apartment and has been extremely helpful and accommodating. I would highly recommend Johns & Co but especially Paulo as he provides a personal... Read Full Review
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By : 'Vlad'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : E16
The experience was painless and the service was excellent. Very professional team, very communicative and helpful-really easy to work with and rent through. I would highly recommend JOHNS&CO, New Providence... Read Full Review
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By : 'Alex'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Outstanding! My whole process was smoothly managed by Johns&Co from the start to the end. I would like to particularly thank Olga for being so friendly, professional, proactive and efficient. Thank you so much for all your fantastic work... Read Full Review
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By : 'Dan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
I urgently needed a new place after a mix up with a previous agent. Paulo was quick to respond to my enquiry and very quickly found me a new flat at the right price in the building I wanted. Thank... Read Full Review
Fine
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Nikolay
By : 'MD'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E14
I have previously worked with Nikolay on a couple of purchases and he has been incredibly helpful and responsive. Always goes go the extra mile for his clients. I noticed that he is happy to help even when a task is not a part of his job and has never disappointed. No doubt one of the best agents... Read Full Review
reasonable fees
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Ivan
By : 'Federico'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
Very good experience with Ivan at Johns & Co. The agent showed himself as very prepared in every aspect of the negotiation providing quick and ad-hoc answers and assisting in all the requests we made. Strongly suggested if you are looking for well priced property in London City... Read Full Review
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Ivan
By : 'Alex'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Great service before aswell as during rental for the third year running. Highly recommended. Has made the process of a changing apartments hassle... Read Full Review
Good
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By : 'Aziz'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
I was accommodated in short notice, and was dealt with in a professional manner. I wish I was told about the large sum to be paid as deposit in... Read Full Review
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By : 'Tel89'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Johns &co recently found me a flat with short notice and got me moved in within 3 days. I could not of asked for a better experience from Ivan, he was extremely helpful and made the move go as smoothly as possible. I have been living in my apartment for a couple of weeks now and the property... Read Full Review
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By : 'Caroline'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E16
If you are planning on using Johns & Co I recommend that you do not! Working in property myself I know that they are one to avoid. Myself and my partner rented with them for a year and even decided to exercise our break option because they were that bad. The worst thing about them is the lack... Read Full Review
Terrible, complete rip off
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Ryan
Manager-Andrew?
By : 'Muz1'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : E16
Do not use this agency for any kind of service. Me and my wife moved to London and wanted to rent an apartment in Royal wharf. We selected an apartment posted by Johns&Co and what happened next was unbelievable and unheard of. We could have taken them to court if we had the time. It was a... Read Full Review
Never got us the apartment. Kept our fees for a month
By : JOHNS&CO
Oct 4, 2018Hello Muz1, thank you for taking the time to leave us feedback. We're sorry that your experience didn't match our usual standards and we'd really like to look into this further - please could you...