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3.3/5, 19 Reviews
53% Recommended
80% sales valuation accuracy
67% letting valuation accuracy
80% sales fee satisfaction
78% letting fee satisfaction
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By : 'ML'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : WV5
Used this agency as a Landlord over several years. Initially I was impressed, they marketed the property well and found decent tenants quickly. The sales team appear to be good and very efficient. Problems occurred however during the tenancy itself and particular during check outs. I paid for a full service, which supposedly included regular property inspections-these were not provided, and when I questioned them over this I was told this would incur charges! Inventories for check out were a total cock up with items being listed as missing when they weren't causing considerable conflict with tenants. A large wardrobe mirror was cracked and missed off the check out inventory, so I was being asked to replace, when it should have been charged to the previous tenant. Then when the next tenant constantly questioned this, Dixons obviously didn't tell them this was in dispute so it looked like I wasn't making any effort to put it right, which again caused conflict. The last tenant reported a water leak via the shower 2 days prior to departure, it had caused considerable damage including rotten back boards around the shower and kitchen ceiling. Again, this was all missing from the inventory and only discovered when I checked it out with a friend. I asked for a minimal deposit deductionpf £200 which they agreed to, then had a quote for £600 for repair work, all of which was sent to Dixons. They told me the tenant was disputing the £200 deduction, but also said that they would support my claim, then I heard nothing for ages. When chasing it up, they had given the tenant back the full deposit without informing me or asking for information at all. They said that the independent adjudicator had found in the tenants favour, yet I had no correspondence from anyone whatsoever, which seems highly unusual. They said they could not prove the decline of the kitchen decor as they had not completed property inspections, so basically I have been totally stitched up by them. Their complaint procedure is a farce , they were totally biased in favour of the tenant, possibly as they have rented another property managed by them but that's just my suspicion not confirmed. The minute I dropped them as a managing agent and opted for find a tenant service only, they had no time for me whatsoever. They even sent me an invoice for the repair to the wardrobe door after their complaints department finally agreed to pay for the work!!!. I have found them and their complaints procedure to be totally incompetent to say the least.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 80% | £110,000 | £275,500 |
| Lettings | 67% | 78% | £650 | £900 |
Dixons
79 Darlington Street, Wolverhampton, West Midlands
WV1 4JD
01902 489917
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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demi
By : 'Andy'
Services : Sales( As a Vendor )
Sold price : £110000
Would you recommend ? : Yes
Postcode : DY3
Great service, everyone was really helpful through out the sale of both properties and dealing with Tenants. They kept the heat on both solicitors through out the... Read Full Review
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Darren
By : 'Charno'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WV3
I contacted Dixons today to have a valuation report done on a 1 bed flat Darren was the person I spoke to and what can say he was the best advisor and can't fault him, he was lovely to liaise with and explained the whole process regarding my lease hold flat my experience has been... Read Full Review
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Janus
By : 'Bria'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WV1
Honestly, top tier support and willingness to help you find the perfect place. Thank you Janus, Charlie and Harry... Read Full Review
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By : 'Ajibola'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : WV1
I have met so much Letting Agency but this particular one is still the best. One of the agents that attended to me was Janus and his services has not only been professionally good, its the best. He took the job as if he was doing it for himself. For the first time I didn't have to worry... Read Full Review
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Darren
Daniel
By : 'Tracey'
Services : Sales( As a Vendor )
Sold price : £275500
Would you recommend ? : Yes
Postcode : WV11
We recently instructed Dixon’s to sell our property . We were delighted with the service and support we were given from Darren , Daniel, Harvey , Jodie and Tom . The sale of our property was completed approximately within 10 weeks . The communication was excellent. If no one was... Read Full Review
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Kylie
By : 'Emma'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : WV14
Lucienne and kylie saw our process of moving in really easy and straight forward all documentation was sent to us prior. They were always to hand when I needed them, very good service with a friendly manner, very happy thank... Read Full Review
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Daniel
By : 'Peter'
Services : Letting( As a Owner )
Rent PCM : £115000
Would you recommend ? : Yes
Postcode : WV1
I sold the flat in Wolverhampton and, wait for it, Daniel Rodberg find me a buyer on the first day ! The flat was nice but it was an impressive performance and I thoroughly recommend him and Dixons. Peter... Read Full Review
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By : 'Sandeep'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WV4
Dixons Wolverhampton - Worst estate agents I have ever known as a landlord. As landlord I expect professional and honest service especially when premium service fee charged. To start with the tenancy has not been fully triggered; landlord’s signature (i.e. me) were pending and the... Read Full Review
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By : 'ML'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WV5
Used this agency as a Landlord over several years. Initially I was impressed, they marketed the property well and found decent tenants quickly. The sales team appear to be good and very efficient. Problems occurred however during the tenancy itself and particular during check outs. I paid for a... Read Full Review
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Darren
Tanya
By : 'Jack'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WV6
The purchase of this property went through very smoothly and for this I would like to extend my sincere thanks to all the DIXONS staff, especially Darren who has been so helpful at all stages of the buying... Read Full Review
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Mazar
By : 'Nicola'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WV3
Whilst selling 2 houses and buying a new one, Mazar and the Dixons team couldn't have made the process any easier. Whenever we had a query or were stressed, Mazar was always at the end of the phone or at the office with a cup of tea and plenty of advice and reassurance. I cannot recommend him... Read Full Review
Good
By : Jenny
Sep 24, 2018Appalling service, little or no feed back, then could not get rid of the....
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Darren
By : 'Errol'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WV6
Very professional and helpful from start to finish.Sold house very quickly and for the asking price.Kept me informed throughout the process.Would most definitely recommend.Would not hesitate to use again in the... Read Full Review
Good
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By : 'Disappointing'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WV1
Terrible service for renting properties, rushed contract signing with my son who is a student. Still no return of deposit... Read Full Review
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By : 'Mk2134'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : WV6
Worst estate agents out there. Didn't keep us informed about anything. We were constantly changing them for details, of which they failed to provide. As of yet our house is still unsold and has been on the market for 5 months. Would definitely urge people to be very cautious when considering... Read Full Review
We had to pay 250 upfront which is unrefundable.
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Gemma
Aimee
By : 'Tammy'
Services : Mortgages
Sold price : £120000
Would you recommend ? : Yes
Postcode : WV1
Fantastic first viewing conducted by Gemma, She was bubbly and professional and told us everything we needed to know about the property. She got excited for me when the offer was finally accepted which was nice to see! She also has texted me since asking how i am, which is great service. Whilst... Read Full Review
not at this stage yet
not at this stage yet
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By : 'you'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : No
Postcode : WV4
disrespectful, not understanding rude no information would never deal with them again, wish want same else, the girl that was dealing with my houses the worse ever, i would not use them ever again, not... Read Full Review
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By : 'Val'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : WV10
Avoid dixons Wolverhampton like the plague. They promise to phone you but never do. You go into the office and you have to deal with different people all the time. The problem is always down to someone else. Their incompetence has led to a young family with a 3 year old child having no possession... Read Full Review
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By : 'Unhappy.com'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WV8
My advice stay away from these so called agents! They didn't do any of the fully managed package I took out with them! Then when I started asking questions they got very rude and one member of staff became aggressive towards me. They talk the talk but don't walk the walk. I then got in touch with ... Read Full Review
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By : 'Mr.'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WV14
My partner & I had the misfortune of dealing with this company for a property rental and to say that they are the most unprofessional and inept company would be a gross understatement. They made a monumental series of errors that got us so frustrated we ended up contacting the Property... Read Full Review