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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.3/5, 19 Reviews
53% Recommended
80% sales valuation accuracy
67% letting valuation accuracy
80% sales fee satisfaction
78% letting fee satisfaction
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By : 'Mr.'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : WV14
My partner & I had the misfortune of dealing with this company for a property rental and to say that they are the most unprofessional and inept company would be a gross understatement. They made a monumental series of errors that got us so frustrated we ended up contacting the Property Ombudsman. We have been lied to, deceived and their whole attitude throughout has been a nonchalnat one. To highlight some of the issues - they advertised a property at a negotiated price, then on the eve of us moving told us the 'proposed rent was to be increased', I refused the new asking price and had to negotiate over the phone a new deal, had this not have been done we may have found ourselves with nowhere to live. They had no record of us paying the holding fee and security deposit and even asked me to provide proof with a bank statement - I refused to do this as I believe any company should have records of their finances. I was not given a receipt either! The gas appliances in the house we were renting (we have since moved) were unsafe and inadequate and had no safety certification (we found out when we both started suffering from nausea and headaches - a subsequent check proved the gas appliances were 'dangerous' and not to be used any longer). Although I believe the Landlord is responsible for this, surely the letting agents should have their own checks in place. I made several attempts after this to complain about their service (or lack of it) following their complaints procedure (branch, area, then onto Ombudsman if still not satisfied) only to be met with further frustration by their inability to respond or deny receiving any mail from me. It is then that took the step to contact the Property Ombudsman, as I was not getting any satisfaction from this company or COUNTRYWIDE RESIDENTIAL LETTINGS (the group that DIXONS is part of and to whom I had to further address my complaints). DIXONS ESATE AGENTS and COUNTRYWIDE RESIDENTIAL LETTINGS both consitently failed to address my concerns and further 'flouted' concerns when addressed by the Property Ombudsman. My partner and I are both glad we will NEVER have to deal with this company again, though I feel any points raised by the Ombudsman will sadly be ignored as this seems to be their way of dealing with their customers. They are ignorant, unprofessional, deceiful, they are prone to lying and do not have their custmers concerns at heart. Unfortunately, I feel we are not the only ones who have had to deal with their extremely poor service and sadly I feel we wont be the last. If you have the chance to use any one else other than DIXONS ESTATE AGENTS and/or COUNTRYWIDE RESIDENTIAL LETTINGS then may I suggest you do so and hopefully avoid any misery, confusion and wasted time with these people.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 80% | £110,000 | £275,500 |
| Lettings | 67% | 78% | £650 | £900 |
Dixons
79 Darlington Street, Wolverhampton, West Midlands
WV1 4JD
01902 489917
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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demi
By : 'Andy'
Services : Sales( As a Vendor )
Sold price : £110000
Would you recommend ? : Yes
Postcode : DY3
Great service, everyone was really helpful through out the sale of both properties and dealing with Tenants. They kept the heat on both solicitors through out the... Read Full Review
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Darren
By : 'Charno'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WV3
I contacted Dixons today to have a valuation report done on a 1 bed flat Darren was the person I spoke to and what can say he was the best advisor and can't fault him, he was lovely to liaise with and explained the whole process regarding my lease hold flat my experience has been... Read Full Review
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Janus
By : 'Bria'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WV1
Honestly, top tier support and willingness to help you find the perfect place. Thank you Janus, Charlie and Harry... Read Full Review
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By : 'Ajibola'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : WV1
I have met so much Letting Agency but this particular one is still the best. One of the agents that attended to me was Janus and his services has not only been professionally good, its the best. He took the job as if he was doing it for himself. For the first time I didn't have to worry... Read Full Review
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Darren
Daniel
By : 'Tracey'
Services : Sales( As a Vendor )
Sold price : £275500
Would you recommend ? : Yes
Postcode : WV11
We recently instructed Dixon’s to sell our property . We were delighted with the service and support we were given from Darren , Daniel, Harvey , Jodie and Tom . The sale of our property was completed approximately within 10 weeks . The communication was excellent. If no one was... Read Full Review
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Kylie
By : 'Emma'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : WV14
Lucienne and kylie saw our process of moving in really easy and straight forward all documentation was sent to us prior. They were always to hand when I needed them, very good service with a friendly manner, very happy thank... Read Full Review
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Daniel
By : 'Peter'
Services : Letting( As a Owner )
Rent PCM : £115000
Would you recommend ? : Yes
Postcode : WV1
I sold the flat in Wolverhampton and, wait for it, Daniel Rodberg find me a buyer on the first day ! The flat was nice but it was an impressive performance and I thoroughly recommend him and Dixons. Peter... Read Full Review
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By : 'Sandeep'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WV4
Dixons Wolverhampton - Worst estate agents I have ever known as a landlord. As landlord I expect professional and honest service especially when premium service fee charged. To start with the tenancy has not been fully triggered; landlord’s signature (i.e. me) were pending and the... Read Full Review
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By : 'ML'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WV5
Used this agency as a Landlord over several years. Initially I was impressed, they marketed the property well and found decent tenants quickly. The sales team appear to be good and very efficient. Problems occurred however during the tenancy itself and particular during check outs. I paid for a... Read Full Review
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Darren
Tanya
By : 'Jack'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WV6
The purchase of this property went through very smoothly and for this I would like to extend my sincere thanks to all the DIXONS staff, especially Darren who has been so helpful at all stages of the buying... Read Full Review
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Mazar
By : 'Nicola'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WV3
Whilst selling 2 houses and buying a new one, Mazar and the Dixons team couldn't have made the process any easier. Whenever we had a query or were stressed, Mazar was always at the end of the phone or at the office with a cup of tea and plenty of advice and reassurance. I cannot recommend him... Read Full Review
Good
By : Jenny
Sep 24, 2018Appalling service, little or no feed back, then could not get rid of the....
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Darren
By : 'Errol'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WV6
Very professional and helpful from start to finish.Sold house very quickly and for the asking price.Kept me informed throughout the process.Would most definitely recommend.Would not hesitate to use again in the... Read Full Review
Good
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By : 'Disappointing'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WV1
Terrible service for renting properties, rushed contract signing with my son who is a student. Still no return of deposit... Read Full Review
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By : 'Mk2134'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : WV6
Worst estate agents out there. Didn't keep us informed about anything. We were constantly changing them for details, of which they failed to provide. As of yet our house is still unsold and has been on the market for 5 months. Would definitely urge people to be very cautious when considering... Read Full Review
We had to pay 250 upfront which is unrefundable.
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Gemma
Aimee
By : 'Tammy'
Services : Mortgages
Sold price : £120000
Would you recommend ? : Yes
Postcode : WV1
Fantastic first viewing conducted by Gemma, She was bubbly and professional and told us everything we needed to know about the property. She got excited for me when the offer was finally accepted which was nice to see! She also has texted me since asking how i am, which is great service. Whilst... Read Full Review
not at this stage yet
not at this stage yet
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By : 'you'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : No
Postcode : WV4
disrespectful, not understanding rude no information would never deal with them again, wish want same else, the girl that was dealing with my houses the worse ever, i would not use them ever again, not... Read Full Review
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By : 'Val'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : WV10
Avoid dixons Wolverhampton like the plague. They promise to phone you but never do. You go into the office and you have to deal with different people all the time. The problem is always down to someone else. Their incompetence has led to a young family with a 3 year old child having no possession... Read Full Review
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By : 'Unhappy.com'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WV8
My advice stay away from these so called agents! They didn't do any of the fully managed package I took out with them! Then when I started asking questions they got very rude and one member of staff became aggressive towards me. They talk the talk but don't walk the walk. I then got in touch with ... Read Full Review
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By : 'Mr.'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WV14
My partner & I had the misfortune of dealing with this company for a property rental and to say that they are the most unprofessional and inept company would be a gross understatement. They made a monumental series of errors that got us so frustrated we ended up contacting the Property... Read Full Review