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Derby, DE1
1.9/5, 19 Reviews
28% Recommended
0% sales valuation accuracy
50% letting valuation accuracy
0% sales fee satisfaction
38% letting fee satisfaction
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"They do not protect..."
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1 Star Review
Andrew
By : 'Anoop,'
Services : Letting(As a Tenant)
Rent PCM : £770
Would you recommend ? : Yes
Postcode : DE23
Dec 19, 2018
People found this helpful5
I made the mistake of renting a house in Littleover for £770pcm from these thieves for 2 years putting up with 22 concurrent days without heating that I had to get the council involved, and 8 concurrent days without a working toilet on a previous occasion - which they thought were reasonable times. When i vacated, I had no rent arrears and left no damage other than wear and tear. They sent me a bill for £30.00 to replace a bath plug and £100.00 to replace a Wilko' Shower rail which fell apart. They made up policies and threatened me in emails with their lawyer Cc'd to which they soon backed down when I took them to the Property Redress Scheme after discovering that said policies were made up and the owner tried to bully me that he did not have to disclose the terms of business he had with me were breaches of data protection. Their administration and record keeping is atrocious and would urge anyone to think twice or be desperate to rent a property through Scargill Mann. I later discovered that they did not lawfully inform me that my deposit was held by the landlord and not with the Tenancy Deposit Protection Scheme they told me it was!
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £140,000 | £600,000 |
| Lettings | 50% | 38% | £495 | £1,000 |
Address
Scargill Mann & Co
4 St James Street, Derby, Derbyshire
DE1 1RL
01332 207720
Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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Scargill Mann & Co Branches (View All 7)
They are the worst housing ...
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1 Star Review
By : 'Ex'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE23
Apr 12, 2025
People found this helpful0
They are the worst housing agent in the United Kingdom at the moment. They go ahead and give you 6months tenancy agreement and later ask increment or sent you parking. Fully loaded with shtty and racist landlords who does not want any other color in their property I would strongly advise... Read Full Review
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They are the worst housing agent in the United Kingdom at the moment.
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Ex tenant said about Scargill Mann & Co
Services : Letting( As a Tenant )Date: 12th Apr 2025
They are the worst housing agent in the United Kingdom at the moment.
They go ahead and give you 6months tenancy agreement and later ask increment or sent you parking.
Fully loaded with shtty and racist landlords who does not want any other color in their property
I would strongly advise everyone to avoid them. Especially the Derby unit
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Totally ...
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5 Star Review
By : 'Jenny'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DE6
Sep 17, 2024
People found this helpful0
I have let several properties through Scargill Mann & Co over the past ten years and have always received the most professional and competent assistance throughout the whole letting process, I will continue to use their services for any further lettings in the... Read Full Review
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Jenny said about Scargill Mann & Co
Services : Letting( As a Owner )Date: 17th Sep 2024
I have let several properties through Scargill Mann & Co over the past ten years and have always received the most professional and competent assistance throughout the whole letting process, I will continue to use their services for any further lettings in the future.
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The sales side of the ...
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1 Star Review
By : 'Carol'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : DE6
Mar 29, 2023
People found this helpful5
The sales side of the business is closing in April andi s it any wonder, what with them being hard to reach and never answering the phones or emails, qoting outrageous fees, as a potential seller I quickly learned I would be better of elsewhere, as for my property lets these too have been... Read Full Review
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Carol Rees said about Scargill Mann & Co
Services : Sales( Prospective Vendor/Buyer )Date: 29th Mar 2023
The sales side of the business is closing in April andi s it any wonder, what with them being hard to reach and never answering the phones or emails, qoting outrageous fees, as a potential seller I quickly learned I would be better of elsewhere, as for my property lets these too have been transferred to another company with a better reputation.
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Need to take ...
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2 Star Review
By : 'Curtis-Rhys'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : WS15
Aug 4, 2022
People found this helpful1
I think they should be advising landlords that no allowing tenants with fortnightly weekend visits is discrimination and completely unprofessional. Secondly, they did not call me back to tell me that I had been declined and I was about to set off on a 5 hour journey for the viewing. Once... Read Full Review
Comments (0)I think they should be advising landlords that no allowing tenants with fortnightly weekend visits is discrimination and completely unprofessional.
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Curtis-Rhys Richards said about Scargill Mann & Co
Services : Letting( As a Prospective Landlord/Tenant )Date: 4th Aug 2022
I think they should be advising landlords that no allowing tenants with fortnightly weekend visits is discrimination and completely unprofessional.
Secondly, they did not call me back to tell me that I had been declined and I was about to set off on a 5 hour journey for the viewing.
Once speaking to the staff, they were supportive and friendly but I wouldn't deal with anyone who doesn't support a father seeing his children on a fortnightly weekend visit.
Unfortunately, your landlords and tenants reflect on you and you should be showing/leading the most amicable, fair, non discriminating behaviours of all parties.
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Anna Edmund's and the ...
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5 Star Review
Edmunds
By : 'Chris'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DE65
Sep 15, 2021
People found this helpful0
Anna Edmund's and the team at Scargill Mann & Co Derby were very professional,polite and willing to help in every way they could to make our move go through quickly and efficiently with the least amount of stress possible,Anna especially with the amount of times we rang up daily to... Read Full Review
Comments (0)Anna Edmund's and the team at Scargill Mann & Co Derby were very professional,polite and willing to help in every way they could to make our move go through quickly and efficiently with the least amount of stress possible,Anna especially with the amount of times we rang up daily to find out information.I would highly recommend Scargill Mann & Co Derby to anyone willing to rent a property.
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Chris Bagan said about Scargill Mann & Co
Services : Letting( As a Tenant )Date: 15th Sep 2021
Anna Edmund's and the team at Scargill Mann & Co Derby were very professional,polite and willing to help in every way they could to make our move go through quickly and efficiently with the least amount of stress possible,Anna especially with the amount of times we rang up daily to find out information.I would highly recommend Scargill Mann & Co Derby to anyone willing to rent a property.
Thank you
Chris and Aggie
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Excellent and professional ...
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5 Star Review
Andrew
By : 'Josie'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : DE22
Mar 31, 2021
People found this helpful0
Professional service from the first contact with the team at Scargill Mann &co. The process to rent was efficient and quick. I rented a house, which they managed, and issues reported were dealt with quickly and professionally. Unfortunately, I had to end my tenancy due to an unexpected... Read Full Review
Comments (0)Professional service from the first contact with the team at Scargill Mann &co. The process to rent was efficient and quick.
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Josie Martin said about Scargill Mann & Co
Services : Letting( As a Tenant )Date: 31st Mar 2021
Professional service from the first contact with the team at Scargill Mann &co. The process to rent was efficient and quick.
I rented a house, which they managed, and issues reported were dealt with quickly and professionally. Unfortunately, I had to end my tenancy due to an unexpected change in circumstances and again the support and professionalism from Scargill Mann & Co, was excellent.
Just want to say the biggest thank you to the team. I much appreciate how you dealt with my case.
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On the button, know the ...
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5 Star Review
Holly
By : 'Robin'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : TW11
Jan 20, 2021
People found this helpful0
On the button, know the market, efficient and effective, Holly is great! Don't need the full 20 words says it... Read Full Review
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Robin DOBSON said about Scargill Mann & Co
Services : Letting( As a Owner )Date: 20th Jan 2021
On the button, know the market, efficient and effective, Holly is great! Don't need the full 20 words says it all!!
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They do not protect ...
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1 Star Review
Andrew
By : 'Anoop,'
Services : Letting( As a Tenant )
Rent PCM : £770
Would you recommend ? : Yes
Postcode : DE23
Dec 19, 2018
People found this helpful5
I made the mistake of renting a house in Littleover for £770pcm from these thieves for 2 years putting up with 22 concurrent days without heating that I had to get the council involved, and 8 concurrent days without a working toilet on a previous occasion - which they thought were... Read Full Review
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Comments (0)I made the mistake of renting a house in Littleover for £770pcm from these thieves for 2 years putting up with 22 concurrent days without heating that I had to get the council involved, and 8 concurrent days without a working toilet on a previous occasion - which they thought were reasonable times.
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Anoop, Littleover said about Scargill Mann & Co
Services : Letting( As a Tenant )Date: 19th Dec 2018
I made the mistake of renting a house in Littleover for £770pcm from these thieves for 2 years putting up with 22 concurrent days without heating that I had to get the council involved, and 8 concurrent days without a working toilet on a previous occasion - which they thought were reasonable times.
When i vacated, I had no rent arrears and left no damage other than wear and tear. They sent me a bill for £30.00 to replace a bath plug and £100.00 to replace a Wilko' Shower rail which fell apart.
They made up policies and threatened me in emails with their lawyer Cc'd to which they soon backed down when I took them to the Property Redress Scheme after discovering that said policies were made up and the owner tried to bully me that he did not have to disclose the terms of business he had with me were breaches of data protection.
Their administration and record keeping is atrocious and would urge anyone to think twice or be desperate to rent a property through Scargill Mann.
I later discovered that they did not lawfully inform me that my deposit was held by the landlord and not with the Tenancy Deposit Protection Scheme they told me it was!
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Terrible ...
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1 Star Review
By : 'Deaglan'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : DE21
Nov 30, 2018
People found this helpful3
Scargill Mann & Co should be avoided at all costs. I let them manage my rental property. They never dealt with any of my tenants problems. They were shockingly bad at communicating with both the tenants and myself. A complete waste of a monthly fee.... Read Full Review
Comments on Agent Fees
Way too much for doing nothing!!!
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Deaglan said about Scargill Mann & Co
Services : Letting( As a Owner )Date: 30th Nov 2018
Scargill Mann & Co should be avoided at all costs. I let them manage my rental property. They never dealt with any of my tenants problems. They were shockingly bad at communicating with both the tenants and myself. A complete waste of a monthly fee. AVOID!!!
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Legal? ...
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1 Star Review
Caroline
By : 'Laurie'
Services : Sales( As a Buyer )
Sold price : £600000
Would you recommend ? : No
Postcode : DE21
Sep 27, 2018
People found this helpful3
I didn't think estate agents were allowed to photoshop photos...I think that's illegal isn't it? Anyway, we were looking for a house with open fires (I have wanted them since I was a girl) and viewed a house with loads of fireplaces. The photos showed them working with roaring fires... Read Full Review
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Laurie said about Scargill Mann & Co
Services : Sales( As a Buyer )Date: 27th Sep 2018
I didn't think estate agents were allowed to photoshop photos...I think that's illegal isn't it? Anyway, we were looking for a house with open fires (I have wanted them since I was a girl) and viewed a house with loads of fireplaces. The photos showed them working with roaring fires inside. Bought the house, got the chimneys swept and they couldn't take open fires. Cost us £10K to make them right. A bit of research shows that they were added from stock photos using photoshop. I would say therefore that Scargill Mann are liars, cheats and absolutely useless agents who let us down massively. May check with my solictior is that is even legal to do.
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Rarely answer the ...
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1 Star Review
By : 'Treacle21'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : DE7
May 28, 2018
People found this helpful2
The Derby branch very rarely answer the phone. I have called on numerous occasions over the past month and they answer around 1 in 10 calls. In addition, when I put an offer in for a property they did not call me to tell me it had been rejected. I only found out because I called them for an update! ... Read Full Review
Comments on Agent Fees
N/A
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Treacle21 said about Scargill Mann & Co
Services : Sales( As a Buyer )Date: 28th May 2018
The Derby branch very rarely answer the phone. I have called on numerous occasions over the past month and they answer around 1 in 10 calls. In addition, when I put an offer in for a property they did not call me to tell me it had been rejected. I only found out because I called them for an update! Avoid if you can.
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Avoid at all ...
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1 Star Review
By : 'Tenant'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : DE56
Apr 26, 2018
People found this helpful3
They treat their tenants like they are something that have just scraped off of the bottom of their shoes. Absolutely shocking the way they bully their tenants. We ended up having to change the locks to stop them coming in as and when they wanted. When they do carry out repairs, they are done by cut ... Read Full Review
Comments on Agent Fees
Bad. They will try to change you when your contract ends to renew it. Do not pay, contracts go onto a periodic contract for free by law!
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Tenant said about Scargill Mann & Co
Services : Letting( As a Tenant )Date: 26th Apr 2018
They treat their tenants like they are something that have just scraped off of the bottom of their shoes. Absolutely shocking the way they bully their tenants. We ended up having to change the locks to stop them coming in as and when they wanted. When they do carry out repairs, they are done by cut price cowboy contractors who do a shockingly bad job. When you finally leave, they will try to screw you over to keep your deposit - Guaranteed!
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Myself and my partner rented ...
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1 Star Review
By : 'Emma,'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE72
May 26, 2016
People found this helpful13
Myself and my partner rented a property through the Agent Scargill Mann and co' I wish to highlight the poor service we have experience in particular, when we vacated the property. The agent conducted a final inspection as per our agreement, which I attended. We were verbally told that the... Read Full Review
Comments on Agent Fees
Bad
Comments (1)Myself and my partner rented a property through the Agent Scargill Mann and co' I wish to highlight the poor service we have experience in particular, when we vacated the property. The agent conducted a final inspection as per our agreement, which I attended. We were verbally told that the inspection showed no areas of concern accept a mark on the carpet which may be just a wear and tear' mark. But we should anticipate most certainly the majority of our deposit back. To quote the inspector the property has been left in exceptional condition."
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Emma, Derby said about Scargill Mann & Co
Services : Letting( As a Tenant )Date: 26th May 2016
Myself and my partner rented a property through the Agent Scargill Mann and co' I wish to highlight the poor service we have experience in particular, when we vacated the property. The agent conducted a final inspection as per our agreement, which I attended. We were verbally told that the inspection showed no areas of concern accept a mark on the carpet which may be just a wear and tear' mark. But we should anticipate most certainly the majority of our deposit back. To quote the inspector the property has been left in exceptional condition."
From that inspection the property owner/landlord, disputed the inspection report and made allegations (not the mark on the carpet) that resulted in the deposit deductions totalling up to £650! When I asked the Inspector and agent, they said that they stand by their original report but they have an obligation to cost up the work that the land lord has disputed.
This was frustrating as we entered an agreement with the agent and not with the landlord. Despite several phone calls and unanswered emails, we were eventually advised by the Agent that the only route would be to appeal through DPS.
We have started this process and have asked for a copy of the final inspection and the photographic evidence of the damage.
The agent will not supply this to us, even though we paid significant administration fees.
The appeals form asks for a signed copy of the tenancy agreement (with both parties signatures) and an invoice/ payment evidence of the deposit, we have asked for this and the agency will only supply this if we pay a further £10 administration fee.
I would never use their service again, I would never recommend them to a friend or colleague. Do not make the same mistake that we did.
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By : Richard
Apr 20, 2018Would agree, the service from Scargill Mann has been atrocious (except for Ian who checks the property every 3 months, he's been a gem) - I've been waiting a week now for any contact at all after...
Avoid Scargill Mann at all ...
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1 Star Review
By : 'sarah'
Services : Sales( As a Vendor )
Sold price : £140000
Would you recommend ? : No
Postcode : DE1
Nov 11, 2014
People found this helpful11
Avoid Scargill Mann at all costs!.... They have young inexperienced office staff who have no real knowledge of the property market and or the ins and outs of sales and procedures etc. Can be difficult to get through to anyone on the phones and twice my messages were not picked up. I even... Read Full Review
Comments (0)Avoid Scargill Mann at all costs!....
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sarah said about Scargill Mann & Co
Services : Sales( As a Vendor )Date: 11th Nov 2014
Avoid Scargill Mann at all costs!....
They have young inexperienced office staff who have no real knowledge of the property market and or the ins and outs of sales and procedures etc.
Can be difficult to get through to anyone on the phones and twice my messages were not picked up. I even spent a whole day trying to get through/get a call back. When 4.30pm arrived I resorted to going into the office in person, no apology whatsoever!
I was told the exact amount of money in my buyers mothers bank account! (Which was of course none of my business!)
I was on three separate occasions given false or wrong information regarding my sale.
My buyer was equally unimpressed with them.
I genuinely feel they acted as a hinderence rather than a help throughout the process.
I would NEVER use this company again nor would I recommend them. Find an agent who have 'proper' professionally trained staff who will assist you through your sale. Don't be drawn in by the chap who does the valuations....you will never hear from him again after you have signed the contract!
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Incredibly ...
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1 Star Review
By : 'Dan'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £495
Would you recommend ? : No
Postcode : DE22
Jul 16, 2014
People found this helpful6
Incredibly unprofessional. We had booked through Scargill & Mann to view 3 properties in Derby. Not one thing went smoothly during this viewing. So much so that we didn't even view any of the properties. The first two properties were apartments, both in the same block. So we arrived bang on ... Read Full Review
Comments (0)Incredibly unprofessional.
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Dan said about Scargill Mann & Co
Services : Letting( As a Prospective Landlord/Tenant )Date: 16th Jul 2014
Incredibly unprofessional.
We had booked through Scargill & Mann to view 3 properties in Derby. Not one thing went smoothly during this viewing. So much so that we didn't even view any of the properties.
The first two properties were apartments, both in the same block. So we arrived bang on time at the apartment block to be greeted by large metal gates, blocking our entry, and behind us was a very busy road. The Scargill viewing agent was 10-15 mins late. Once she arrived she spent another 15 minutes trying to open the gate. In the mean time someone else living in the apartment block came home to be greeted by 3 cars (there was another lady here trying to view one of the apartments) and no way to pull off the main road.
So a few minutes and a few phone calls later, the agent managed to get the correct code for the gate from the current tenant of one apartments we were viewing. Then we found out that we were only viewing one apartment there and the agent didn't know anything about either ourselves or the other lady wanting to view apartment 38, which was the main one we were interested in and the only one that the other lady was interested in. So with the agent not having booked a viewing with the current tenant at no 38 she decided to try to contact her to see if we could view the apartment. We're not too sure what happened here but basically we couldn't view the apartment. She then tried to get us into no 8 which was the other apartment we were interested in, but once again she failed. The tenant, despite being the tenant who gave the agent the correct code for the gate, wasn't answering the door and none of the keys the agent had would open the door, but that didn't stop her trying and trying over and over again.
We got very frustrated, wasted about an hour and a half of our time and left, without viewing any of the 3 properties we wanted to (we gave up and couldn't be bothered to view the 3rd property as dealing with this company is obviously a complete waste of time.
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Please avoid this letting ...
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1 Star Review
By : 'A'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE1
Mar 20, 2014
People found this helpful9
Please avoid this letting agent. Prior to moving out the agent showed two prospective tenants around the flat. On the first occasion I had been away from the flat for a week and returned to find the flat unlocked. It had therefore been left unlocked for a whole week. I complained and asked to... Read Full Review
What agent could do to change your mind?
I think the best way this agent could improve is either by shutting down or employing decent staff
Comments (0)Please avoid this letting agent.
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A very unhappy tenant said about Scargill Mann & Co
Services : Letting( As a Tenant )Date: 20th Mar 2014
Please avoid this letting agent.
Prior to moving out the agent showed two prospective tenants around the flat. On the first occasion I had been away from the flat for a week and returned to find the flat unlocked. It had therefore been left unlocked for a whole week. I complained and asked to speak to the manager who was unavailable. On the second occasion they showed a tenant around when I was again away for the weekend. I returned to find the flat unlocked again.
When I left, over £100 was deducted from my deposit. £60 to clean "the oven and grill" despite the fact the grill had never worked throughout me tenancy and the oven was as clean as when I moved in and £55 to repair a drawer. The drawer was from the cheapest piece of furniture imaginable. To buy the unit new would probably have cost half of that. I had never used the unit in question other than to put away some dirty duvets/blankets that had been left lying around by the letting agent. I do not believe I broke the drawer and firmly believe it was broken when opened by the agents to inspect it.
The initial readings on the inventory were also correct and after a week or so of moving in I was asking to pay a huge utility bill.
When I moved in they were unable to tell me the number of the parking bay allocated to the flat. I called them to ask and they promised they would call back, but of course they didn't. I had to walk down to the flat to ask in person.
Take particular not of the inventory. The clerk that showed me around and took the inventory missed numerous faults off which, had I not noted, I would no doubt have been expected to pay for. He missed for example stains to carpets, marks on the walls etc. He also missed noting a lethal step ladder that had anyone have used could have caused themselves a very serious injury. If you complain to him as with others in this agency you will find them dismissive, arrogant and condescending. Give their complete lack of professionalism and the disingenuous way in which they treat people it is impossible to imagine where their superior attitudes come from.
I complained to the agent and three times asked if they are a member of a professional body. Eventually, after the third time of asking, they said they are not - although that is hardly a surprise.
Do not use this agency!
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Terrible. Repairs were either ...
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1 Star Review
By : 'Mushu'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE22
Jan 8, 2014
People found this helpful4
Terrible. Repairs were either not done at all (leaking roof for two whole years) or done very shoddily and reluctantly. Despite inspecting my property every couple of months and finding no problems, indeed complimenting me on the excellent state I kept the house in, they withheld the entire deposit ... Read Full Review
What agent could do to change your mind?
If the agent had repaid me for being a good tenant by a) doing repairs when necessary and to a good standard b) repaid a fair proportion of the deposit I would feel like I had been treated fairly.
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Mushu said about Scargill Mann & Co
Services : Letting( As a Tenant )Date: 8th Jan 2014
Terrible. Repairs were either not done at all (leaking roof for two whole years) or done very shoddily and reluctantly. Despite inspecting my property every couple of months and finding no problems, indeed complimenting me on the excellent state I kept the house in, they withheld the entire deposit when I moved out, blaming me for pre-existing damp problems and for damage caused by their own leaking bathroom suite. Avoid this agency if you are a tenant, and also if you are a houseowner, unless you wish to be associated with such unfair practices. I paid my rent regularly, kept the house clean, yet I feel like I have been the victim of thieves. I am so glad to no longer be their tenant.
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The agent took over my ...
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1 Star Review
By : 'Scott'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE1
Nov 10, 2013
People found this helpful5
The agent took over my property from the previous letting company. The service was awful, maintenance either never happened or took months. We had leaking windows and damp, and it took a month to have our heating system replaced after it broke down eight times. They constantly try to cut corners... Read Full Review
What agent could do to change your mind?
Provide basic service, like answering client emails and taking good care of your properties.
Comments (0)The agent took over my property from the previous letting company. The service was awful, maintenance either never happened or took months. We had leaking windows and damp, and it took a month to have our heating system replaced after it broke down eight times. They constantly try to cut corners on maintenance meaning the repairs don't last and they just came back and did a cheap fix again, wasting my time and theirs. It wasn't until we got a solicitor that they finally did something about it. A particular highlight of getting maintenance was that you never spoke to the same person in the same week, and they never recall hearing about a defect before. My favourite part was when I left and they tried to withhold the deposit for water damage, caused by their own defective windows!
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Scott said about Scargill Mann & Co
Services : Letting( As a Tenant )Date: 10th Nov 2013
The agent took over my property from the previous letting company. The service was awful, maintenance either never happened or took months. We had leaking windows and damp, and it took a month to have our heating system replaced after it broke down eight times. They constantly try to cut corners on maintenance meaning the repairs don't last and they just came back and did a cheap fix again, wasting my time and theirs. It wasn't until we got a solicitor that they finally did something about it. A particular highlight of getting maintenance was that you never spoke to the same person in the same week, and they never recall hearing about a defect before. My favourite part was when I left and they tried to withhold the deposit for water damage, caused by their own defective windows!
Would never recomend them.
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I am totally disappointed ...
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1 Star Review
By : 'Dr'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE24
Mar 12, 2013
People found this helpful8
I am totally disappointed with this letting agent. All of what they are looking for is taking money with extremely poor service. The communication was always terrible and to get to the person you need to speak with you have to put some time. After complete year of tenancy, they also refused to... Read Full Review
Comments (0)I am totally disappointed with this letting agent. All of what they are looking for is taking money with extremely poor service. The communication was always terrible and to get to the person you need to speak with you have to put some time. After complete year of tenancy, they also refused to renew my contract periodically and claimed that this is the request of the landlaord. I used to hear totally different things from them and landlord. At the end of the second contract, and although I left the house cleaner than I took it, they were trying to deduct lots of money and said there was some marks in the sofas and two other minors things that I had already reported two months before the contract end. Additionally, I left the house few days before the final inspection and they allow to some to trespass without my prior acceptance and when I told them they denied although there were lots of amendements to the house. When I contacted them to do an official complaint they said that they do not even have a procedure and I can only write a letter to the manger who is the person I need to complaint against :)
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Dr Shyha said about Scargill Mann & Co
Services : Letting( As a Tenant )Date: 12th Mar 2013
I am totally disappointed with this letting agent. All of what they are looking for is taking money with extremely poor service. The communication was always terrible and to get to the person you need to speak with you have to put some time. After complete year of tenancy, they also refused to renew my contract periodically and claimed that this is the request of the landlaord. I used to hear totally different things from them and landlord. At the end of the second contract, and although I left the house cleaner than I took it, they were trying to deduct lots of money and said there was some marks in the sofas and two other minors things that I had already reported two months before the contract end. Additionally, I left the house few days before the final inspection and they allow to some to trespass without my prior acceptance and when I told them they denied although there were lots of amendements to the house. When I contacted them to do an official complaint they said that they do not even have a procedure and I can only write a letter to the manger who is the person I need to complaint against :)
In general, I am entirely unsatisfied with them and may go to the ombudsman service or the court to get my rights.
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