The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
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4.6/5, 919 Reviews
93% Recommended
75% sales valuation accuracy
71% letting valuation accuracy
81% sales fee satisfaction
80% letting fee satisfaction
Ria
By : 'Ming'
Services : Letting(As a Owner)
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : SE10
I don't usually write reviews or give feedback, but from wanting to leave Ludlow Thompson, I am now back as a satisfied client. RIA doesn't waffle, is direct & professional ... most of all, she fills me with confidence that she cares and will get things done. Both my tenants and I were unhappy, but it seems that Ria has remedied that. 6 Stars earnt !!
Expensive, but worth it if things continue as they currently are.
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 9/6/2016, 7:25:38 AM by allAgents
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 75% | 81% | £0 | £0 |
Lettings | 71% | 80% | £346 | £4,500 |
ludlowthompson
Suite G03\/G04, Oak House, Bridgwater Road, Worcester, Worcestershire
WR4 9FP
0203 004 7098
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Ross
By : 'Keith'
Services : Letting( As a Owner )
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : N4
I have been renting my property with Ludlow Thompson since 2013, and as I have been residing in Australia, I felt it was essential to work with an agent who I could trust. From initially advertising the property with Daniela at the Finsbury Park office, and the property management with Ross... Read Full Review
Ross
By : 'Ellen'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : N4
I'm a landlord whose property is rented by Ludlow Thompson and I wanted to say how brilliant Ross Edwards has been. He has been highly communicative, always speedy to answer and resolve issues with the property and recently went above and beyond in helping myself and a tenant sort out a... Read Full Review
Ross
By : 'Raghav'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W3
The service I have received as a 15 year + landlord has been absolutely superb from LT. I also want to particularly call out Ross Edwards from the Property Management team whose prompt communication, service, pro activeness and can do approach has been superb. He is a great credit to... Read Full Review
Ashleigh
By : 'Steve'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW9
Very good service and advice received from Ashleigh Grove. Overall team support during a difficult time has been very good and professional from Ludlow... Read Full Review
By : 'Rachel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
Abigail has always been professional, diligent and attentive in relation to my contract. I have never hesitated to contact her when needed and am always provided with a quick... Read Full Review
By : 'Rebecca'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SW17
Abigail has been pleasant and professional throughout our 18 month tenancy with Ludlow Thompson. However, when the stove in our flat was broken for 6 weeks leaving us unable to cook anything, I did feel that Abigail could have handled it with a bit more compassion. We were made to feel like we were ... Read Full Review
By : 'Suzi'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
Abigail has been an absolute pleasure to deal with, super lovely and helpful throughout the last year. Always professional and reliable, it always felt like every question and situation was being handled thoroughly and with care. Thanks so... Read Full Review
By : 'William'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EC1A
Mislead my next agent purposefully with incorrect information which subsequently caused a number of issues, I would not want to work with Ross again. It is still possible for him to correct his error but has chosen not to do... Read Full Review
By : 'Ann-Marie'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SW19
Would highly recommend Ludlow Thompson as I have had excellent service from them for the last 3 years. Abigail was my most recent property manager and has been so helpful in liaising with my tennants. Not always easy to put your trust into an agency but would use Ludlow Thompson again should I... Read Full Review
Ria
By : 'Tim'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
I have been in touch with Ria (my property manager) on a number of occasions and she's always been able to provide assistance and answer my questions. She is quick to respond and always willing to... Read Full Review
By : 'Catherine'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E16
Terrible service from Samuel and in general from Ludlow Thompson - the only good thing I will say is the sales manager who introduced us to the flat Jesse Oteri - absolutely amazing!! However, the property manager of the property was awful. Never responded to emails or any correspondence in a... Read Full Review
Ria
By : 'Paul'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SE10
Ria contacted me to check tha i had my deposit and that everything had gone smoothly post exit of my teancy. This after care service was excellent, showed they deliver a great standard of after care and even helped ensure I got my deposit back in a timely... Read Full Review
Good
By : 'Matt'
Services : Letting( As a Tenant )
Rent PCM : £640
Would you recommend ? : Yes
Postcode : SW18
I have finally managed to gain the return of my deposit, it has taken 6 months in total for the new tenant to complete the paperwork and for the Landlady to agree on the inspection. Abigail has been helpful, but I have had to wait an awfully long time to receive my deposit which has caused me some ... Read Full Review
By : 'Alasdair'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : E1
Andrew has done a fantastic job managing our flat in London. Ongoing repairs were easy and to top it off he organised the flat being redecorated at the end of the last tenancy. Very... Read Full Review
By : 'Abigail'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SW19
I would highly recommend Abigail She is exactly what you need as property manager. She comes back to emails extremely quickly and has always been very efficient, sorting out any issues we have had very quickly. She is friendly, positive and approachable. Thank you Daile /... Read Full Review
Never liked agency but it’s what it’s
By : 'Zoe'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : SW19
Abigail has been extremely knowledgeable, clear and efficient in managing my property and dealing with tenants that wanted to terminate their lease early. She has helped advise me as a landlord and reach a resolution for all parties. I would definitely recommend... Read Full Review
By : 'Fernando'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SW18
Abigail since the beginning of the process has been very professional but above all, looking after the interests and needs of both side involved. Knowledge, diplomacy, attention to detail, those are the first adjectives the come to my mind to describe her work Very happy to have had her as the ... Read Full Review
Absolutely fair, worth every penny
Ria
By : 'Ming'
Services : Letting( As a Owner )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : SE10
I don't usually write reviews or give feedback, but from wanting to leave Ludlow Thompson, I am now back as a satisfied client. RIA doesn't waffle, is direct & professional ... most of all, she fills me with confidence that she cares and will get things done. Both my... Read Full Review
Expensive, but worth it if things continue as they currently are.
Sushmita
By : 'C50'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : N5
Sushmita is by far one of the most proactive and professional property managers at Ludlow Thompson. Sushmita has been managing my property for over two years now and has taken the headache out of dealing with the day to day issues faced by any landlord (Leaking roof, plumbing woes, landlord... Read Full Review
Ria
By : 'Victoria'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SE16
Ria helped us sort out a lot of unnecessary problems we faced when moving in and has done it with amazing communication and hard... Read Full Review
She is worth every penny.