The UK's Largest Customer Review Website for the Property Industry
City Docklands, London E1
4.8/5, 954 Reviews
95% Recommended
98% sales valuation accuracy
92% letting valuation accuracy
97% sales fee satisfaction
87% letting fee satisfaction
ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East Lo
ndon.
Why ludlowthompson agents in Docklands?
Since the inception of our first estate agent office in 1993, ludlowthompson has expanded at a very fast pace. Today, we have a network of estate and letting agent branches throughout London and surrounding areas. Our success is dependent on our staff expertise. We have more than 40 years of combined experience in sales and lettings and each of Acton estate agents goes through specific training and qualifications to deliver the quality of service ludlowthompson stands for. We tailor our service to meet the individual needs of our customers. The ludlowthompson Docklands branch serves most properties in the E1 postcode area which includes Tower Hill, City of London, Wapping, Isle of Dogs, Bow, Brick Lane and the surrounding areas.
Our Docklands estate agents provide services including property management, lettings, and real estate sales. Our sales team are all locals to the City of London area, therefore, can give accurate home valuations for those looking to sell their properties. ludlowthompson property service is completely transparent and we love building relationships with local communities and our clients.
Tower Hamlets area guide
Located in the eastern part of London which includes most of the traditional East End areas and redeveloped Docklands, and Canary Wharf. It is the hub for London\'s business districts but also includes some green spaces such as Victoria Park. Tower Hamlets is a small borough of London, however very densely populated. Most residents are young professionals renting a flat near their workplaces. If you would like to find out more about current properties on offer or get a free valuation, do not hesitate to contact the ludlowthompson Docklands team.
"Outstanding..."
Share On : 
5 Star Review
Jonathan
By : 'Mrs.Sali'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : NW2
Jun 14, 2019
People found this helpful0
I was so happy to meet Jonathan Akinola,he was helpful and excellent! Comfotable to talk with...Explaining everything about the property. Thank you
Was this helpful?:
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Introduction to All.Space with Gemma Duncan
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £43,000 | £4,000,000 |
| Lettings | 92% | 87% | £260 | £5,200 |
Areas covered
- E1
- E14
- E1W
Address
ludlowthompson
3-5 Dock Street, London, Greater London
E1 8JN
020 7480 0120
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
ludlowthompson Branches (View All 9)
Please avoid if you possibly ...
Share On :
1 Star Review
Alexander
By : 'Introduction'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : E1
Jun 29, 2023
People found this helpful0
If I could give zero stars I would. At the beginning of the tenancy they let me move in to a flat that had no hot water, no plumbed in washing machine ,dodgy electrics, and a broken entry phone system. One by one eventually we got these issues resolved but it was like pulling teeth. Constant... Read Full Review
Comments (0)
If I could give zero stars I would. At the beginning of the tenancy they let me move in to a flat that had no hot water, no plumbed in washing machine ,dodgy electrics, and a broken entry phone system.
Was this helpful?:
Introduction to All.Space with Gemma Duncan said about ludlowthompson
Services : Letting( As a Tenant )Date: 29th Jun 2023
If I could give zero stars I would. At the beginning of the tenancy they let me move in to a flat that had no hot water, no plumbed in washing machine ,dodgy electrics, and a broken entry phone system.
One by one eventually we got these issues resolved but it was like pulling teeth. Constant chasing up. It didn't help that the landlord was the other side of the world and unwilling to ever fix the entry phone (presumably due to cost - even though they insisted on a single female tenant. Make that make sense)
At the end of the tenancy the check out report was completed and noted to be in good order. Nearly a month later I am still waiting for my £2k deposit back. LT have said the landlord has not discussed this with them so I've raised a dispute with the tenancy deposit scheme. Enough to put me off from ever renting again.
The UK's Largest Customer Review Website for the Property Industry
Absolutely disgusting service ...
Share On :
1 Star Review
By : 'Dan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E1
Jan 30, 2023
People found this helpful1
Absolutely disgusting service - had someone called Ross dealing with us - company essentially scammed us gave us a property and within a short period of time we had to pay for the lights to be usable as they took too long - heating never worked even in the coldest weeks of the year, i would not... Read Full Review
Comments (1)Was this helpful?:
Dan Morgan said about ludlowthompson
Services : Letting( As a Tenant )Date: 30th Jan 2023
Absolutely disgusting service - had someone called Ross dealing with us - company essentially scammed us gave us a property and within a short period of time we had to pay for the lights to be usable as they took too long - heating never worked even in the coldest weeks of the year, i would not recommend this company to my worst enemy - now im having to pay money to end tenancy agreements from these absolute scam artists, SAVE YOURSELF THE HEADACHE DO NOT WORK WITH THESE PEOPLE.
The UK's Largest Customer Review Website for the Property Industry
By : ludlowthompson
Jan 31, 2023Dear Dan, We are sorry to hear you are not happy with your experience with ludlowthompson. We pride ourselves on excellent customer service and would therefore ask that you contact...
A Big Thanks to Hassan, ...
Share On :
5 Star Review
Hassan
By : 'Suhasini'
Services : Letting( As a Tenant )
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : E1
Aug 2, 2022
People found this helpful0
Me and my husband recently moved to UK, it was an urgent need for us to get a rented property asap. We were lucky to be encounteted with Hassan. He is a thorough professional, knows his job in and out, extremely customer focused. We would absolutely recommend Hassan anytime and everytime. He tries... Read Full Review
Comments (0)Was this helpful?:
Suhasini said about ludlowthompson
Services : Letting( As a Tenant )Date: 2nd Aug 2022
Me and my husband recently moved to UK, it was an urgent need for us to get a rented property asap. We were lucky to be encounteted with Hassan. He is a thorough professional, knows his job in and out, extremely customer focused. We would absolutely recommend Hassan anytime and everytime. He tries his level best to make every step hassel free with his tremendous patience, optimistic attitude and a smile on his face. He goes beyond to co-operate and to support. We owe him Big Time :)
The UK's Largest Customer Review Website for the Property Industry
Excellent ...
Share On :
5 Star Review
By : 'Clara'
Services : Sales( As a Vendor )
Sold price : £300000
Would you recommend ? : Yes
Postcode : E16
Jun 7, 2021
People found this helpful0
Excellent service from Conor Bunn and Emma Nettleingham. We sold our flat through Ludlow Thompson and were very impressed by their handling of the whole process. They were professional, easy to contact, gave sensible advice, and did a great job of keeping everyone updated and progressing the sale.... Read Full Review
Comments (0)Was this helpful?:
Clara said about ludlowthompson
Services : Sales( As a Vendor )Date: 7th Jun 2021
Excellent service from Conor Bunn and Emma Nettleingham. We sold our flat through Ludlow Thompson and were very impressed by their handling of the whole process. They were professional, easy to contact, gave sensible advice, and did a great job of keeping everyone updated and progressing the sale. We would use them again and highly recommend them.
The UK's Largest Customer Review Website for the Property Industry
Appalling ...
Share On :
1 Star Review
By : 'Olga'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : E1
Mar 5, 2021
People found this helpful1
I was shown a flat and told that EWS1 is sorted. But after I placed my offer and the sale was agreed, Ludlow Thompson failed to get the report from the vendor. This resulted me loosing a good few weeks and and a few hundred pounds of the initial payment to the solicitors. How come Ludlow Thompson... Read Full Review
Comments (0)I was shown a flat and told that EWS1 is sorted. But after I placed my offer and the sale was agreed, Ludlow Thompson failed to get the report from the vendor. This resulted me loosing a good few weeks and and a few hundred pounds of the initial payment to the solicitors.
Was this helpful?:
Olga Kruglova said about ludlowthompson
Services : Sales( Prospective Vendor/Buyer )Date: 5th Mar 2021
I was shown a flat and told that EWS1 is sorted. But after I placed my offer and the sale was agreed, Ludlow Thompson failed to get the report from the vendor. This resulted me loosing a good few weeks and and a few hundred pounds of the initial payment to the solicitors.
How come Ludlow Thompson is marketing a property without prior obtaining EWS1 from the vendor and ending up in a situation like this is a massive question mark in their professionalism as organisation.
The progression manager's response times are pretty poor. I couldn't get through on any of the phones or email within 24+ hours. I do appreciate he's the busiest man in the company, but why does Ludlow Thompson agency doesn't do anything about this bottleneck? Pretty low performance given the competitiveness matter of the business.
The UK's Largest Customer Review Website for the Property Industry
Read their trust pilot ...
Share On :
1 Star Review
By : 'Megan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E1
Nov 19, 2020
People found this helpful2
* They pressure new clients to leave good reviews on Google and this site (my flatmate and I were emailed and called until we did) but trust pilot reflects a truer story of long delays for responses and to fix minor... Read Full Review
Comments (2)Was this helpful?:
Megan Mclean said about ludlowthompson
Services : Letting( As a Tenant )Date: 19th Nov 2020
* They pressure new clients to leave good reviews on Google and this site (my flatmate and I were emailed and called until we did) but trust pilot reflects a truer story of long delays for responses and to fix minor issues.
The UK's Largest Customer Review Website for the Property Industry
By : Customer Services
Nov 19, 2020Dear Megan Many thanks for your above review and we’re sorry to read about your experience. As previously requested on our reply to your previous review on the 10th November, In order...
Outstanding ...
Share On :
5 Star Review
Jonathan
By : 'Mrs.Sali'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW2
Jun 14, 2019
People found this helpful0
I was so happy to meet Jonathan Akinola,he was helpful and excellent! Comfotable to talk with...Explaining everything about the property. Thank... Read Full Review
Comments (0)I was so happy to meet Jonathan Akinola,he was helpful and excellent! Comfotable to talk with...Explaining everything about the property.
Was this helpful?:
Mrs.Sali said about ludlowthompson
Services : Letting( As a Tenant )Date: 14th Jun 2019
I was so happy to meet Jonathan Akinola,he was helpful and excellent! Comfotable to talk with...Explaining everything about the property.
Thank you
The UK's Largest Customer Review Website for the Property Industry
Helpful ...
Share On :
5 Star Review
By : 'Gary.'
Services : Property Management
Would you recommend ? : Yes
Postcode : E1
May 21, 2019
People found this helpful0
Would like to say a big thank you to this lady who is always friendly and helpful each time a tenant asks me for advice a credit to the team and beist without... Read Full Review
Comments on Agent Fees
N\/A
Comments (0)Was this helpful?:
Gary. Consierge at George Leybourne House said about ludlowthompson
Services : Property Management( )Date: 21st May 2019
Would like to say a big thank you to this lady who is always friendly and helpful each time a tenant asks me for advice a credit to the team and beist without her.
The UK's Largest Customer Review Website for the Property Industry
Excellent ...
Share On :
5 Star Review
By : 'Fouad'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : E14
Apr 30, 2019
People found this helpful0
Amirah has a great sens of costumer service, and is highly professional. During our visits and enquiries she replied on a timely manner and took the time to explain different details about our property. I would recommande her to any of my friends and family without any... Read Full Review
Comments on Agent Fees
Good
Comments (0)Amirah has a great sens of costumer service, and is highly professional. During our visits and enquiries she replied on a timely manner and took the time to explain different details about our property.
Was this helpful?:
Fouad K said about ludlowthompson
Services : Letting( As a Tenant )Date: 30th Apr 2019
Amirah has a great sens of costumer service, and is highly professional. During our visits and enquiries she replied on a timely manner and took the time to explain different details about our property.
I would recommande her to any of my friends and family without any hesitation.
The UK's Largest Customer Review Website for the Property Industry
Great ...
Share On :
5 Star Review
Hassan
By : 'Monika'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Apr 29, 2019
People found this helpful0
Hassan was very professional and responsive, it only took few days from viewing the property to agreeing with the landlord. I could count on Hassan fully during this time, many... Read Full Review
Comments (0)Was this helpful?:
Monika said about ludlowthompson
Services : Letting( As a Tenant )Date: 29th Apr 2019
Hassan was very professional and responsive, it only took few days from viewing the property to agreeing with the landlord. I could count on Hassan fully during this time, many thanks!
The UK's Largest Customer Review Website for the Property Industry
Conveyance ...
Share On :
5 Star Review
By : 'Zaynah'
Services : Conveyancing
Would you recommend ? : Yes
Postcode : E1
Mar 29, 2019
People found this helpful0
I found my experience really positive working with Ludlow Thompson, especially Justin Vinluan, his work ethic is exceptional! I look forward to working with him again in the near... Read Full Review
Comments (0)Was this helpful?:
Zaynah said about ludlowthompson
Services : Conveyancing( )Date: 29th Mar 2019
I found my experience really positive working with Ludlow Thompson, especially Justin Vinluan, his work ethic is exceptional! I look forward to working with him again in the near future.
The UK's Largest Customer Review Website for the Property Industry
Many ...
Share On :
5 Star Review
Hassan
By : 'Paride'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Mar 20, 2019
People found this helpful0
Hassan is being very helpful with us, he is a great professional and very efficient agent. I really appreciate his service and I´ve been really happy to work with him. We will recommend him if someone is looking for a house in London, it really hard finds a good service in this... Read Full Review
Comments (0)Hassan is being very helpful with us, he is a great professional and very efficient agent. I really appreciate his service and I´ve been really happy to work with him.
Was this helpful?:
Paride said about ludlowthompson
Services : Letting( As a Tenant )Date: 20th Mar 2019
Hassan is being very helpful with us, he is a great professional and very efficient agent. I really appreciate his service and I´ve been really happy to work with him.
We will recommend him if someone is looking for a house in London, it really hard finds a good service in this city.
The UK's Largest Customer Review Website for the Property Industry
Fantastic ...
Share On :
5 Star Review
By : 'Ana'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : E1
Feb 22, 2019
People found this helpful0
I want to thank Abigail for her nice treatment. The referencing process itself took too long and she always tried to help us. Once we got the keys, she has been always available for any issues we may have had at the appartment. She contacted the Contractor quite promptly to fix some things and also ... Read Full Review
Comments (0)I want to thank Abigail for her nice treatment. The referencing process itself took too long and she always tried to help us. Once we got the keys, she has been always available for any issues we may have had at the appartment. She contacted the Contractor quite promptly to fix some things and also our landlord to solve other details. Overall, Abigail is a very good professional who offers good quality service and attention.
Was this helpful?:
Ana Cordon said about ludlowthompson
Services : Letting( As a Tenant )Date: 22nd Feb 2019
I want to thank Abigail for her nice treatment. The referencing process itself took too long and she always tried to help us. Once we got the keys, she has been always available for any issues we may have had at the appartment. She contacted the Contractor quite promptly to fix some things and also our landlord to solve other details. Overall, Abigail is a very good professional who offers good quality service and attention.
I would highly recommend her after my experience with her.
The UK's Largest Customer Review Website for the Property Industry
NEVER EVER use this firm ...
Share On :
1 Star Review
By : 'Honest'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E1
Jan 23, 2019
People found this helpful5
I advise anyone looking to rent/sell their property to NEVER use this firm !!! Up front all seems ok and professional, but it is very clear once you are involved with them and under contract they have absolutely no idea what they are doing nor do they care. They are an absolute embarrassment... Read Full Review
Comments on Agent Fees
Ridiculously HIGH - a complete rip off... and they do nothing for it. You will end up dealing with everything yourself.
Comments (0)I advise anyone looking to rent/sell their property to NEVER use this firm !!!
Was this helpful?:
Honest Reviewer said about ludlowthompson
Services : Letting( As a Owner )Date: 23rd Jan 2019
I advise anyone looking to rent/sell their property to NEVER use this firm !!!
Up front all seems ok and professional, but it is very clear once you are involved with them and under contract they have absolutely no idea what they are doing nor do they care.
They are an absolute embarrassment when it comes to customer service. But once you're signed up you're stuck.
The whole firm (not just this branch) is unprofessional, dishonest and frankly an embarrassment to the profession. It's firms like this why estate agents have a bad name and it's clear to see why.
If you use them, expect the following -
Poor communication
Rude / dismissive corrrespondance
High fees
Hidden charges
Mistakes (over charging)
Confusion
Stress
Complaints from tenants
You name it, you'll face it... the fact that you actually pay a fee (a very high fee at that) for a service that you will not receive is just not acceptable. Yet you are stuck, as it's very difficult to do anything about it. The industry is not regulated properly and so they get away with it.
Use a smaller / professional firm, stay way clear of Ludlow Thompson - trust me you will regret using them !!!
The UK's Largest Customer Review Website for the Property Industry
Never deal with this ...
Share On :
1 Star Review
By : 'Alex'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E1W
Dec 27, 2018
People found this helpful1
I want to complaint about our renting agents. They are harassing our family with all the tools they can have. It is a long story, but current issue is that for 2 and half months we can not have our windows repaired in the bedroom. It is bloody cold here, when winter blows and cold drawns inside our ... Read Full Review
Comments (0)Was this helpful?:
Alex said about ludlowthompson
Services : Letting( As a Tenant )Date: 27th Dec 2018
I want to complaint about our renting agents. They are harassing our family with all the tools they can have. It is a long story, but current issue is that for 2 and half months we can not have our windows repaired in the bedroom. It is bloody cold here, when winter blows and cold drawns inside our bedroom because of broken windows, They were broken from the first day we started to rent the property. Last 2 weeks I am constantly asking my renting agent to speed up the process, but they seem to be fully ignorant to us. We know that Landlord agreed on the repairment about a month ago, but there is a complete unprofessionalism, harrasment and heartlessness we observe.
The UK's Largest Customer Review Website for the Property Industry
Abigail Hartwright has ...
Share On :
5 Star Review
By : 'Ashley'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : E14
Dec 20, 2018
People found this helpful0
Abigail is the property manager for a property I recently dealt with. She was quick to respond on phone and via email every time I needed to get in contact with her and went out of her way to ensure I was able to communicate with my landlord as soon as possible. She delivered quality service in a... Read Full Review
Comments on Agent Fees
Abigail works for Ludlow Thompson and there were no fees involved with the service I required. I was extremely happy with the outcome she was able to provide.
Comments (0)Was this helpful?:
Ashley Truesdale said about ludlowthompson
Services : Letting( As a Tenant )Date: 20th Dec 2018
Abigail is the property manager for a property I recently dealt with. She was quick to respond on phone and via email every time I needed to get in contact with her and went out of her way to ensure I was able to communicate with my landlord as soon as possible. She delivered quality service in a timely manner and made the experience of renting in London very easy and enjoyable.
The UK's Largest Customer Review Website for the Property Industry
Best agents in ...
Share On :
5 Star Review
By : 'Katie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W10
Nov 30, 2018
People found this helpful0
I recently transferred management from another agency due to poor communication and was throughroughly impressed with ludlowthompson. Thanks for the great... Read Full Review
Comments on Agent Fees
Good for the service
Comments (0)Was this helpful?:
Katie said about ludlowthompson
Services : Letting( As a Owner )Date: 30th Nov 2018
I recently transferred management from another agency due to poor communication and was throughroughly impressed with ludlowthompson. Thanks for the great tenants.
The UK's Largest Customer Review Website for the Property Industry
Positive Property management ...
Share On :
3 Star Review
By : 'Megan123'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : E1W
Nov 16, 2018
People found this helpful0
Abigail has been really supportive and helpful. We had an awful experience with our last property manager but Abigail put us at ease, pushed through to get our agreement fulfilled and put up with frustrated emails from myself. Very impressed with her so far, she has turned around what was a pretty... Read Full Review
Comments on Agent Fees
My entire experience with Ludlow has not been great, but Abigail has been great. The fees are high, as they are for all agencies however if they are going towards employees like this then I would be happy to pay them. Unfortunately, it took us a while to be assigned someone great.
Comments (0)Was this helpful?:
Megan123 said about ludlowthompson
Services : Letting( As a Tenant )Date: 16th Nov 2018
Abigail has been really supportive and helpful. We had an awful experience with our last property manager but Abigail put us at ease, pushed through to get our agreement fulfilled and put up with frustrated emails from myself. Very impressed with her so far, she has turned around what was a pretty dismal experience into a positive one. I would trust her with any issues we have going forward.
The UK's Largest Customer Review Website for the Property Industry
Awful experience during ...
Share On :
1 Star Review
By : 'Romanko'
Services : Letting( As a Tenant )
Rent PCM : £810
Would you recommend ? : No
Postcode : E1W
Oct 18, 2018
People found this helpful2
Dear ludlowthompson, I am current replacement tenant at ludlowthompson. I am particularly dissatisfied with the service I am provided. We are struggling more then a month to start replacement procedure, but we face absolutely unkind services from the agents, particularly agent Ben Jones. However... Read Full Review
Comments (0)Dear ludlowthompson,
Was this helpful?:
Romanko Oleksii said about ludlowthompson
Services : Letting( As a Tenant )Date: 18th Oct 2018
Dear ludlowthompson,
I am current replacement tenant at ludlowthompson.
I am particularly dissatisfied with the service I am provided. We are struggling more then a month to start replacement procedure, but we face absolutely unkind services from the agents, particularly agent Ben Jones. However of our tight replacement deadlines and numerous requests to help us to speed up the process or at least explain us clear picture and expected time to do all the procedures, we face particularly unpleasant behavior of agent - we wait for email responses more then 4 days, responses are not sufficient and full, at the middle of the process Mr. Jones vanishes and no one in the agency can explain us what is happening and who is leading our process. After we paid replacement fees, we started accidentally receiving letters that Mr. Jones is out of office, with no information when he will arrive and no cautions about any expected delays from him. We are stuck and asking for any help we can expect to have good quality of service from Your company.
Sincerely,
Oleksii.
The UK's Largest Customer Review Website for the Property Industry
Disastrous ...
Share On :
1 Star Review
By : 'Oleksii'
Services : Letting( As a Tenant )
Rent PCM : £810
Would you recommend ? : No
Postcode : E1W
Oct 18, 2018
People found this helpful1
Everything started in Ukraine, from where we moved to London. It was great that we found a friend here, who decided to help with our accommodation, and proposed to replace her in tenancy agreement of ludlowthompson. Her first email to agency, claiming her wish to do a replacement procedures with... Read Full Review
Comments (0)Everything started in Ukraine, from where we moved to London. It was great that we found a friend here, who decided to help with our accommodation, and proposed to replace her in tenancy agreement of ludlowthompson. Her first email to agency, claiming her wish to do a replacement procedures with us, was dated by August 14. Since that time we still can not sign all agreements to settle in property managed by ludlowthompson.
Was this helpful?:
Oleksii said about ludlowthompson
Services : Letting( As a Tenant )Date: 18th Oct 2018
Everything started in Ukraine, from where we moved to London. It was great that we found a friend here, who decided to help with our accommodation, and proposed to replace her in tenancy agreement of ludlowthompson. Her first email to agency, claiming her wish to do a replacement procedures with us, was dated by August 14. Since that time we still can not sign all agreements to settle in property managed by ludlowthompson.
Everything started with poor service provided by agent Ben Jones, who ignored our queries and questions for a weeks, then suddenly disappeared (they say he went to vacation) without even notifying us!
Secondly, seems agency is completely inadequate in the questions of settling international student, because I faced enormous constraints from the side of agency to go through all procedure and to pay for services.
After several of our claims, they replaced Ben Jones with Abigail Hartwright. We faced very similar behaviour from agent
The UK's Largest Customer Review Website for the Property Industry
1 - 20 of 954 items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 5/2/2017, 3:06:20 AM by allAgents
