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4/5, 25 Reviews
76% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
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By : 'Matthew'
Services : Letting(As a Tenant)
Would you recommend ? : No
I was a tenant for one year with Whitegates at 12 Orchid Way, Shirebrook. No complaints with the company until the time came to recieving my £575 deposit bond back. At the end of our tenancy agreement on 6th October one of their agents arranged a time to meet us to check the house for cleanliness, damages and hand over keys. I presumed the Landlord would have been there at the time to inspect and state any issues he had there and then. Instead the agent had a very breif look around the house said everything was ok, and said we would receive our despoit bond back in a cheque as soon as the landlord had inspected it. It took a week for the landlord to check, he stated he was not happy and wanted a cupboard wiping, a couple of shoe marks removing and the garden weeding. This was annoying as two of these job could have been done if he was present at the meeting with the agent. We then had to drive back to the agency to pick the keys up to complete these jobs. another 2 weeks after Whitegates stated he still is not happy and wants £200 for another wall that needs painting ?? No mention of this in his first inspection. I refused to pay the £200 as it is exstreamly unreasonable as there is no damage within the house and it is very clean - Whitegates stated it takes 6 weeks to make an offical complant and the landlord will have to prove repairs to the house in receipts. Obviously the Landlord is a shark who is trying to find any excuse not to pay us back the deposit but I feel Whitegates policy is poor in terms of protecting the customer from an unreasonale Landlord. I feel it is the whole policy is a deliberate ploy to .attept withhold and if possible not pay back the £ 575 bond. Whitegates should make an arrangement for the landlord, agent and tenants to be there at the inspection of the house. Not a happy customer and still in dispute with Whitegates and the Landlord.
Return my deposit. Arrange for a housing inspection with the landlord present.
By : Kim
Oct 27, 2012Following your review I would like to respond that unfortunately the final decision regarding any deposit deuductions at check out is the property owners decision. Whitegates act as mediators between the two parties, however in your situation this has not been agreed. A member from Whitegates will contact you shortly regarding the complaints procedure, as we feel you may have confused the complaints timescales with the timescale relating to the deposit dispute procedure.
By : Kim
Oct 27, 2012Following your review I would like to respond that unfortunately the final decision regarding any deposit deuductions at check out is the property owners decision. Whitegates act as mediators between the two parties, however in your situation this has not been agreed. A member from Whitegates will contact you shortly regarding the complaints procedure, as we feel you may have confused the complaints timescales with the timescale relating to the deposit dispute procedure.
By : Kim
Oct 27, 2012Following your review I would like to respond that unfortunately the final decision regarding any deposit deuductions at check out is the property owners decision. Whitegates act as mediators between the two parties, however in your situation this has not been agreed. A member from Whitegates will contact you shortly regarding the complaints procedure, as we feel you may have confused the complaints timescales with the timescale relating to the deposit dispute procedure.
By : unhappy landlord
Oct 27, 2012As the Landlord of the above Property in Shirebrook ,I have the following comments to make. The tenants had repeatedly been told of the overgrown and unkempt state of the front and rear gardens months before they decided to terminate their tenancy agreement. Prior to them taking up tenancy the interior was completely redecorated,and the kitchenwas thoroughly cleaned ,including the cooker. Upon inspection I noted again the overgrown and unkempt state of the garden both front and rear. the entrance porch has scuff marks on the walls,as though shoes had been kicked off against them,including cobwebs hanging from the ceiling. the kitchen walls have paint chips knocked out of them and requires repainting to bring it back to an acceptable standard. When I went to open the kitchen cupboard above the cooker my fingers literally stuck to the knob ,because it was so encrusted with congeeled grease ,as was the extractor hood.They were given the opportunity to either rectify these issues themselves.or by a contractor nominated either by Whitegate or myself. They elected to carry out the work themselves, but it was only partially done and that to an exceedingly poor standard,and therefore requires completing properly. Up to yet no mention has been made about the bathroom light that they managed pull to off t he ceiling, which I,ve had to have refitted at my expence.In hindsight I feel that I have been more than generous in asking Whitegates to only retain £200.00 of the deposit back in order to rectify the issues concerned. Further more I take exception to being called "shark" by people who are unable to keep a house in a clean ,hygenic and habitable condition
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £495 | £495 |
Whitegates Estate Agents
46 Leeming Street, Mansfield, Nottinghamshire
NG18 1NG
01623 421122
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Avril
kim wilkes
By : 'jane'
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : No
Postcode : NG18
Me and my family have been with whitegates for about 8 1,2 year we moved in to 9 allwood close October 2014 , as soon as we moved in we had water coming down the walls and droplets on the ceiling, we kept telling Kim and Avril which they didn't want to know and said to contact the landlord which... Read Full Review
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By : 'Mansfield'
Services : Letting( As a Owner )
Would you recommend ? : No
I had up until very recently 2 rental properties managed by Whitegates in Mansfield. I recently requested a duplicate statement for one of these properties for which I was charged £50.00! This statement that was sent by e-mail 10 minutes after requesting it and a fee of this amount smacks of... Read Full Review
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By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NG18
Very confused landlord! Why a fully managed property, that provided me with reports that said my property was CLEAN AND TIDY... IS......... Like Squatters have lived there, absolutley disgusting, DON'T waste your money go somewhere else. To top it off apparently the Tennents do not even have to... Read Full Review
Fully managed our property as we paid for........
By : Branch Manager
Jan 14, 2013Dear Mr Shaun Taylor and Mrs Natasha Eden-Taylor Thank you for bringing your concerns into the public forum so that we can reply accordingly. It is always unfortunate when the relationship...
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Carol
Avril
By : 'Joe'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG18
I found Mrs Gibbons and Avril Davis to be very helpful in many ways, They were understanding and nothing was to much bother. I had not rented before and didn't have a glue, they advised be on the property size and price range to look at taking into account my needs and income, worked out what i... Read Full Review
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By : 'Matthew'
Services : Letting( As a Tenant )
Would you recommend ? : No
I was a tenant for one year with Whitegates at 12 Orchid Way, Shirebrook. No complaints with the company until the time came to recieving my £575 deposit bond back. At the end of our tenancy agreement on 6th October one of their agents arranged a time to meet us to check the house for cleanliness, ... Read Full Review
Return my deposit. Arrange for a housing inspection with the landlord present.
By : Kim
Oct 27, 2012Following your review I would like to respond that unfortunately the final decision regarding any deposit deuductions at check out is the property owners decision. Whitegates act as mediators between ...
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Carol
By : 'Steve'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Really helpful, friendly staff who provided me with a lot of information regarding particular properties I was interested in above & beyond what I have received at other... Read Full Review
By : Mansfield Branch
Oct 1, 2012Thank you for taking the time to review the Mansfield Office, we really appreciate your...
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Avril
By : 'wg'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
I contacted whitegates for help selling my property. they responded straight away and within days the house was on the market. Georgina gave great advice on presenting my property and got lots of interest. she they arranged viewing and then went on the negotiate the deal. thanks to Georgina and... Read Full Review
By : Mansfield Office
May 28, 2012Thank you for taking the time to review the Mansfield Office, we really appreciate your...
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By : 'david's'
Services : Letting( As a Owner )
Would you recommend ? : Yes
We have dealt with this office for a number of years now and have been very pleased with their services, we find the office to be very proffesional, friendly and focused. This has lead us to invest in more properties for them to advertise and manage on their easy to view Website, tenants are found... Read Full Review
By : Mansfield Office
May 28, 2012Thank you for taking the time to review the Mansfield Office, we really appreciate your...
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Carol
By : 'Sarah'
Services : Letting( As a Owner )
Would you recommend ? : Yes
My experience of using Whitegates over the last 5 years has been brilliant. Carol is professional, helpful and approachable. Things have been dealt with efficiently and in a friendly manner. The service of Whitegates in general and Carol in particular has been... Read Full Review
By : Mansfield Office
May 28, 2012Thank you for taking the time to review the Mansfield Office, we really appreciate your...
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By : 'Darren'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
I have been using whitegates mansfield branch for one and half years now and have found the staff most very helpful. This will be the second property i have rented through whitegates . When ever i have any queries, i know that Carol and Donna have always acted promptly. I would recommend... Read Full Review
By : Mansfield Office
May 28, 2012Thank you for taking the time to review the Mansfield Office, we really appreciate your...
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By : 'Cat'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Excellent advice and service! Initially me and my husband were not sure wether to sell or rent our property, so when Avril from Whitegates came around she gave us values and advice on both selling and letting. We were asking lots of questions especially as we were swaying towards letting and... Read Full Review
By : Mansfield Office
May 28, 2012Thank you for taking the time to review the Mansfield Office, we really appreciate your...
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By : 'Jeffrey'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
We were tenants of Whitegates and was looking for a bungalow to buy, once we had moved into the area. Avril and Georgina kept in touch with us all the time and kept on eye on the market for us until a bungalow came up that they knew would be perfect for us. We were the first people to view it and ... Read Full Review
By : Georgina Harrison
Apr 13, 2012Thank you very much for taking time to send us a...
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By : 'Geoff'
Services : Letting( As a Owner )
Would you recommend ? : Yes
We have a number of properties under management by Whitegates, and have always found their service to be professional and efficient. I would definitely recommend... Read Full Review
By : Kim Wilkes
Apr 3, 2012Thank you for taking you time to review the Mansfield office. We look forward to working with you in the...
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Avril
By : 'Happy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
I have rented a house through Whitegates Mansfield Branch. I'd have just relocated back in to the area after a number of years and looked at many houses with many agents. Some houses with other agents were of a very poor quality. I found one with Whitegates that was of an excellent standard. ... Read Full Review
By : Kim Wilkes
Apr 3, 2012Thank you for taking the time to review the Mansfield Office, we really appreciate your...
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Sarah
By : 'nigel'
Services : Letting( As a Owner )
Would you recommend ? : Yes
I had the tenant from Hell. Didn't pay for 6 months, broke the doors, needed evicting. Whitegates calmly dealt with insurers, police, courts and liaised with trades to repair the property. Their preferred rent guarantee did pay (unlike other firms i've used). Top marks all round. I also have... Read Full Review
By : Avril Davis
Mar 12, 2012Thank you for taking the time to review the Mansfield Office, we really appreciate your...
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By : 'Pat'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Whitegates have been looking after my property on a full management basis for a number of years now.I have always found them very professional,very fair,very helpful and very efficient.They keep me informed of all developements and I have no complaints at all. Special mention to the lovely... Read Full Review
By : Avril Davis
Mar 12, 2012Thank you for taking the time to review the Mansfield Office, we really appreciate your...
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Sarah
By : 'butterfly'
Services : Letting( As a Owner )
Would you recommend ? : No
[[EDIT ORIGINAL START]] I was very disappointed with the length of time it took to actually set up the management of the propert,y around 2 months and I was the one doing all the chasing. There is very little communication from them and I had to chase them in order to be sent a monthly account. ... Read Full Review
By : Branch Manager
Mar 19, 2012The Mansfield Branch take all their reviews and feedback very seriously and would like to oppurtunity to reply to your issues directly and we would therefore, appreciate it, if you contacted us, so...
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Chloe
By : 'Gale'
Services : Letting( As a Owner )
Would you recommend ? : Yes
We have a great experience with the lettings team.We are not in the area and they deal with 15 properties in a very professional way. There never is a problem only solutions. Thank you to them all especially... Read Full Review
By : Avril Davis
Mar 12, 2012Thank you for taking the time to review the Mansfield Office, we really appreciate your...
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By : 'Kay'
Services : Mortgages
Would you recommend ? : Yes
I registered with whitegates to purchase a property, their customer service was second to none. The property specifications were detailed and photos were great! Although I didn't buy a house via them I did get my mortgage through them. Kev Wragg sorted my mortgage and he was very helpful, he... Read Full Review
By : Mansfield Branch
Oct 1, 2012Thank you for taking the time to review the Mansfield Office, we really appreciate your...
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By : 'Andrea'
Services : Letting( As a Owner )
Would you recommend ? : Yes
I would highly recommend Whitegates as a Letting Agent. Efficient, polite, friendly and my property was rented in next to no time. Throughout the whole process i felt confident in the service being offered and i was kept fully... Read Full Review
By : Avril Davis
Mar 13, 2012Thank you for taking the time to review the Mansfield Office, we really appreciate your...
