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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.3/5, 46 Reviews
83% Recommended
86% sales valuation accuracy
95% letting valuation accuracy
93% sales fee satisfaction
93% letting fee satisfaction
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Chris
Katie
By : 'steven'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : DN2
Very professional, efficient service - their expertise & contacts helped turn the property round for rental in 5 days!! Would certainly recommend Belvoir, thank you to Chris & the team x
By : Chris Duffy
Oct 28, 2019Hi Steve, thank you for leaving us such a positive review, it is really nice to get such good feedback. Kind regards Chris
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 4/11/2023, 2:31:05 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86% | 93% | £0 | £0 |
| Lettings | 95% | 93% | £425 | £990 |
Belvoir
2 Croft Court, Church Street, Doncaster, South Yorkshire
DN3 3FL
01302 322 122
No Branch Video found...
Chris
Alicia
By : 'Jd'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : DN8
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Fantastic customer care and service from the application process to renting our property. Every detail was considered and talked about with regards to our house. Nothing was too much trouble and we have had a hassle free process from start to finish. Thankyou for all your help Belvoir. I would... Read Full Review
By : Chris Duffy
Jun 26, 2021Hi Jo, thank you for leaving us such a great review and for your recommendation. Kind regards, all of the Belvoir Doncaster...
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By : 'Sofia'
Services : Letting( As a Tenant )
Rent PCM : £880
Would you recommend ? : No
Postcode : DN5
Very poor experience in our case! I would definitely not recommend! As my partner stated before they left us for 6 days with no hot water or heating with a newborn baby, when we contacted Chris he asked me to sleep on the sofa downstairs with the baby as that's the only place we had a gas... Read Full Review
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Katie
Chris
By : 'Adam'
Services : Letting( As a Tenant )
Rent PCM : £880
Would you recommend ? : No
Postcode : DN5
Belvoir recommended a cleaner to us for our end-of-tenancy cleaning. The cleaner ended up not doing a good job. Belvoir then took money from our deposit to pay for the cleaning. We'd already paid £200 for the cleaner that they highly recommended. So we felt this wasn't fair. Also,... Read Full Review
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Chris
By : 'Tracey'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DN2
Me and my daughter moved into our new accommodation on Saturday, this is the first time we have rented, but belvoir made it so easy. We absolutely love the house. Belvoir have done everything they said they would and more. Looking forward to the future in our new... Read Full Review
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Alicia
Katie
By : 'Adam'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : DN4
First time renter and everyone at Belvoir Doncaster did an amazing job on making sure everything went efficiently and effectively Alicia and Katie both go out of their way to help, meeting me before the move in date so I could measure up some rooms and always there to answer any questions that... Read Full Review
By : Chris Duffy
Apr 26, 2023Hi Adam Thank you for leaving us a 5 star review with All Agents. Customer service is very important to us as a team. Alicia Katie & I all appreciate your recommendation. Kind regards Chris...
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Chris
Alicia
By : 'Shiela'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DN2
I am very pleased with the services they provided. The customer service was fantastic, they helped me with all my queries. I am satisfied with all the inventory that they have sent me its like what you see in the inventory is what you get. Chris, Alicia and Katie Thank... Read Full Review
By : Chris Duffy
Feb 14, 2022Hi Shiela Thank you very much for your kind comments regarding our service. I hope your new home is everything that you want it to be for you & your family. Kind regards, the Belvoir Doncaster...
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Chris
By : 'F'
Services : Letting( As a Tenant )
Rent PCM : £990
Would you recommend ? : No
Postcode : DN9
If I could change one thing in my life it would be to have never come in contact with Belvoir Doncaster. While renting a property from them they dragged their feet on every issue we had with the property. For a grand total of 7 months we were without a working shower or one of the toilets in the... Read Full Review
By : Charlotte
Mar 19, 2022If the firm refuse to engage or respond to your formal complaint you can lodge a complaint to the Property Ombudsman. They can award you compensation as they did for my brother. Keep your emails...
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Chris
By : 'kieran'
Services : Letting( As a Tenant )
Rent PCM : £565
Would you recommend ? : No
Postcode : DN12
Belvoir Doncaster is quite simply the worst business I have ever had dealings with! I was a tenant at one of their properties for 3 and a half years and during that time there were so many issues: We went 3 months without a working hob, 22 days without a washing machine, 9 months with a... Read Full Review
By : Chris Duffy
Aug 17, 2021The DPS did not make Belvoir aware in a timely way of the tenant’s claim. This and other COVID related factors resulted in Belvoir not being able to make the claim before the DPS deadline...
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By : 'Paul'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : DN5
Not had too bad a service when you finally get hold of someone although a leak on the landing ceiling which was reported to the office and to the person completing inspection was never rectified. Personal choice to use them but don't expect to get your deposit back. Said leaking ceiling on... Read Full Review
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By : 'Lorraine'
Services : Letting( As a Tenant )
Rent PCM : £530
Would you recommend ? : Yes
Postcode : DN3
Rental process from start to finish went smoothly without any problems. All the staff are professional and really lovely to speak to. I had a small problem in the property which was rectified in less than 24 hours,... Read Full Review
By : Chris Duffy
Jan 29, 2021Hi Lorraine, thank you so much for leaving us a 5 star review. It is great to receive such positive comments! Kind regards Chris Duffy, business...
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By : 'Monika'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : DN2
Wanted to rent property from Belvoir , moving from London area I wasn't taken seriously by the business owner. My viewing was changed 3 times in 24 hours and at the end I got message at 2am that my viewing was cancelled due to Covid-19. I was told to call at 10am .When I called the... Read Full Review
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Chris
Alicia
By : 'Jayne'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DN5
Belvoir managed a property for me for the last 2 years. They have given an excellent service esp in comparison to my previous agency. I am out of the market now otherwise I would have continued with the... Read Full Review
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By : 'Annalisa'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : DN4
I am only posting as this is the only way you appear to get a response as emails get ignored despite various attempts. I will not engage in unprofessional comments I merely want the return of my spare house keys and evidence of house inspection which should of been handed over a month ago. I have... Read Full Review
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Chris
Alicia
By : 'brian'
Services : Letting( As a Owner )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : DN4
Chris and his team at Belvoir Lettings Doncaster have managed 2 of my properties for over 5 years now. I use a number of different Letting Agents across the country and the service and attention this guys provide is exceptional in every respect. If I could give them 6 stars then I would because... Read Full Review
By : Alicia Andrews
Oct 26, 2020Hi Brian, Thank you for taking the time to leave a 5 star review. Your feedback is appreciated. Best Wishes - Alicia Andrews - Belvoir...
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Chris
Alicia
By : 'Anita'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DN4
I have been very satisfied with Belvoir. I have had direct communications with Alicia, Chris and Katie. As a tenant who is renting alone for the first time, I have found them to be very informative and supportive throughout the renting procedure. They have provided help and guidance when needed and ... Read Full Review
By : Alicia
Sep 11, 2020Hi Anita, Thank you for leaving us such a positive review. Good luck in your new home. Best Wishes - Alicia - Belvoir...
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Alicia
By : 'John'
Services : Letting( As a Owner )
Rent PCM : £515
Would you recommend ? : Yes
Postcode : DN4
Belvoir Doncaster recently handled the re-marketing of my flat. Their service was professional and efficient, securing a tenant before the last one left. Having been with them for many years now, I would recommend their full managed service: they take great care of all aspects of the process and... Read Full Review
By : Mr Chris Duffy
Feb 22, 2020Hi John, Thank you for leaving us such a great review. It is always good to hear from a long term landlord to know that you are happy with the management service we are providing for you. Kind...
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Alicia
Chris
By : 'Hannah'
Services : Letting( As a Tenant )
Rent PCM : £610
Would you recommend ? : Yes
Postcode : DN11
Fantastic, made finding a house so easy. Alicia made just the right amount of contact and chris made it so easy to fit everything in around my... Read Full Review
By : Chris
Dec 28, 2019Hi Hannah, it is great to receive your feedback and thank you for leaving us a 5 star review it is really appreciated. We wish you & James a very Happy New Year! Regards Chris and the Belvoir...
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By : 'Nicola'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DN3
As a first time landlord the help and level of service received has been fantastic. All the team have been very helpful every step of the way. On the initial contact with Belvoir they thoroughly explained all the process of being a landlord and have kept me updated at every stage of the... Read Full Review
By : Mr Chris Duffy
Dec 27, 2019Hi Nicola, many thanks for leaving us a 5 star review and also for the recommendation. It has been a pleasure dealing with you and your family and we look forward to helping you achieve a prosperous...
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Chris
Katie
By : 'steven'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DN2
Very professional, efficient service - their expertise & contacts helped turn the property round for rental in 5 days!! Would certainly recommend Belvoir, thank you to Chris & the team... Read Full Review
By : Chris Duffy
Oct 28, 2019Hi Steve, thank you for leaving us such a positive review, it is really nice to get such good feedback. Kind regards...
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Katie
By : 'Julia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DN4
If you ever want to rent a house go with Belvoir. Their customer service is the best. They are always provide you an ASAP service and won't pull back until your are not satisfied. Special thanks for Katie who helped us with our problem in the property. Great job Belvoir thank you for never... Read Full Review
By : Katie Andrews
Sep 30, 2019Thank you Julia, that is really nice to hear we are dealing with your issues quickly. Thanks for being a great tenant! Katie Andrews Property...
