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2/5, 12 Reviews
25% Recommended
83% sales valuation accuracy
100% letting valuation accuracy
36% sales fee satisfaction
36% letting fee satisfaction
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By : 'Ria'
Services : Letting(As a Tenant)
Rent PCM : £483
Would you recommend ? : No
Postcode : NG1
A positive about Hockley Point was that our 2-bedroom apartment was modern and spacious. The apartment was nice overall. I am confused as to how Purple Frog have managed to get 4 stars. I have had an insanely stressful experience with this estate agent, and I do not recommend to anyone. During last year I lived at Hockley Point in Nottingham. I dealt with issues with homeless people sleeping outside the fire exit door outside my flat. I rang the estate agent and received unhelpful and insensitive information. I was told to ring the police and that there was nothing that Purple Frog could do. As I understand this, it was not helpful at the time, especially when I was completely alone in the flat. The washing machines and tumble dryers were rarely working. There were 3 washing machines and 3 tumble dryers for the whole building, with maybe 1 or 2 working. I contacted Purple Frog around 4-5 times about the issues regarding these, only to receive an email about how we can “try to rectify this issue” ourselves. They offered to “provide a manual which will explain how to.” A couple of months later there was a fire in the laundry rooms caused by unwillingness of the estate agent to fix these issues that we had constantly reported. Even then, we were not contacted by Purple Frog about when the laundry room will be fixed etc. Whilst the laundry room was being fixed, we were constantly woken up before 9am by drilling from the builders. Eventually, after 2 weeks and paying for laundry services outside the building, a new washing machine system was put into place where we would have to top up a card with our own money. Additionally, fire alarms used to go off all the time. We were never told when builders and estate agents were coming into our flat. Some would knock only once, or not at all. This was a massive invasion of privacy and it was not appreciated at all. Finally, I have only just received my deposit today, after around 6 weeks of constant ringing and emailing. I was constantly told by different members of the office that it would be “chased up upon”. Around 2 weeks ago I finally received my deposit statement saying that I would only receive £72 out of a £350 deposit. Apparently, mattress removal (which costs £250) and cleaning was needed after we moved out. Luckily, I had taken photos and filled in a deposit dispute. I was supposed to get a response back within 5 days working days, however it took 2 weeks. Student life is stressful enough on its own. Renting with Purple Frog is not worth the time, stress and awful experience.
By : James Mason
Nov 18, 2019Dear Ria Sorry that you didn’t enjoy your stay at Hockley. When you called about the homeless person, we advised you that we don’t have the authority to move homeless people on. This is why we asked you to call the police. In these situations, the police are the best recourse, not because Purple Frog couldn’t be bothered to deal with the situation, but because police advise residents to call them, using the 101 number. The police are trained professionals who are used to dealing with these situations. This is especially important if you felt threatened by the homeless person. The reason that the machines broke down is that residents weren’t clearing the lint traps. This is also the cause of the fire. Because we felt that relying on residents to take responsibility for the laundry was not viable, we needed to move to services machines. This means that we need to employ contractors to come to the property and do things like empty the flint traps. This is an additional cost, which is why we needed to move to paid machines. The free option was no longer safe or economically viable. We wrote to all of the tenants to explain why we had taken this decision. In terms of the fire, it was quickly extinguished and following a through fire inspection the building was rated as safe and correctly managed. In fact, the fire safety audit had recommended moving to serviced machines. You were correct to take photos following your move-out. We recommend that all tenants take time-stamped photos of the property when they move in and out. This information is incredibly useful if you need to dispute. I understand that one of our members of staff had accidentally disposed of the evidence that we had collected for the dispute, so your dispute was successful. I am sorry that the dispute took longer than necessary to complete. Looking at the records, this is our fault. I am sorry for the inconvenience we caused you. I hope this response goes some way to answering your concerns. Once again, sorry that you didn’t enjoy your stay at Hockley Point. I do feel that some of the incidences you have used to show we mismanaged the property are for things out of our control, but as we are the managing agent I understand why you would feel we had ultimate responsibility. I can’t see any examples of contractors or agents entering your property without giving 24 hours’ warning. If you have some situations in mind, please let me know. My email address is james.mason@purplefrogproeprty.com. Kind regards James Mason
Our complaints procedure is set out on our website: www.purplefrogproperty.com/not-happy
Last updated at 7/4/2018, 10:56:09 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 36% | £0 | £0 |
| Lettings | 100% | 36% | £400 | £1,700 |
Purple Frog Property Ltd
363 Derby Road, Nottingham, Nottinghamshire
NG7 2DZ
01158 224388
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By : 'ST'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : NG7
Whatever you do, do not use this company. I am a Professional Landlord of almost 10 years with multiple properties in many areas with many agents. Purple Frog sadly have been awful Over the past few months I have had to endure: - property with no tenants having been told that tenants... Read Full Review
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By : 'Max'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG7
House that we rented was alright, however this was due to direct contact with the landlords to fix everything as purple frog never responded to any contact for maintenance that we sent to them. The house was initially still being decorated when we moved it and was far from clean, we have left the... Read Full Review
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By : 'Confident'
Services : Letting( As a Tenant )
Rent PCM : £99
Would you recommend ? : No
Postcode : NG7
My daughter rented student accommodation with Purple Frog in Nottingham, renting a room on Berridge Rd for academic year 21 - 22 . The house is worn and dated , lots of problems with electrics tripping , broken washing machine and at times the water from the washer leaked through the ceiling to... Read Full Review
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By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG9
To my knowledge, this is the first review I've ever written; I'm not one to make a fuss of it when something doesn't go my way. However, even I have my limits and I regret that my passivity may have ever contributed to this vile company's assumption it can tread on the rights of ... Read Full Review
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By : 'Eva'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG7
Third year students that stayed in Flat 2 Thomas Place 2020-21. An absolute joke, when we first got the keys, Daniel gave me the wrong ones, and left me waiting for him at the door for an hour, came back (couldn't even find the property) and GAVE ME THE WRONG ONES AGAIN. Cycle repeated a... Read Full Review
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By : 'Ria'
Services : Letting( As a Tenant )
Rent PCM : £483
Would you recommend ? : No
Postcode : NG1
A positive about Hockley Point was that our 2-bedroom apartment was modern and spacious. The apartment was nice overall. I am confused as to how Purple Frog have managed to get 4 stars. I have had an insanely stressful experience with this estate agent, and I do not recommend to anyone. During last ... Read Full Review
By : James Mason
Nov 18, 2019Dear Ria Sorry that you didn’t enjoy your stay at Hockley. When you called about the homeless person, we advised you that we don’t have the authority to move homeless people on....
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Nadine
By : 'PHeath'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : NG7
Despite Nadine Bevis personally promising over a month ago that my daughter and her flat mates deposits would be in their accounts within two days, they are still waiting for the money. told again yesterday that it would be paid immediately, it did not happen. Staff turnover is rapid, as every time ... Read Full Review
Extortionate charges for cleaning.
By : James Mason
Jan 7, 2019Dear PHeath Sorry to hear that your daughter's deposit hasn't been finalised yet. Please could you email me on james.mason@purplefrogproperty.com with the address of the property? I will...
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Nadine
By : 'Jonny'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG7
We have been chasing our deposit for over 2 months now and they are unlawfully holding it. We have asked them to justify and prove the charges they have given us and they constantly ignore our emails. When we call them, no one senior is ever in the office to take our call. Absolute shambles of an... Read Full Review
Bad
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Kerry
By : 'Simon.'
Services : Letting( As a Owner )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : NG7
Excellent service, deal with all queries in a fast, professional and efficient way. I recommend Purple Frog to all my friends and business associates. Advice always excellent and freely given. Can't recommend highly... Read Full Review
Good value for money
Good value for money
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By : 'amy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
The staff were really friendly and welcoming as soon as you walk into the branch, they helped us find a house that suited our needs very quickly, would recommend to other students looking for housing in... Read Full Review
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By : 'Tsunge'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : NG7
Great and quick service and responses, We didnt take a property with them - unfortunately someone else beat us to it but they had the best service of all the agencies we dealt... Read Full Review
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Gregg
Patrick
By : 'his'
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : NG
This companies attitude to problems is to ignore them,, ignore you or refuse to take your calls and never return a call. Use a different phone and/or name or say you are enquiring about renting a property and miraculously you get through to someone, though once you voice the purpose for your calll ... Read Full Review
Stick to contract Take calls Return calls Reply to emails Do not lie or manipulate the truth to suit your own ends. Provide reasonable assistance to problems, take problems seriously, address problems directly and with maturity. Understand the terms of your own agreement . Provide property of reasonable standard by inspecting properties prior to acting on behalf of a landlords, ie improve stand of properties on books and thereby improve your own reputation. Have a complaints procedure that is fast and efficient, not one that takes an entire academic year! Once owners purple frog or it\'s employee\'s word is given not to back track but turn up on time and get works done as arranged on time. Rethink and start again! s So many students are complaining about your company it has the worst reputation on campus, unless you alter your attitude you may cease to have a viable company, students attitudes and expectations have altered so keep up with present attitudes.