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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
2/5, 12 Reviews
25% Recommended
83% sales valuation accuracy
100% letting valuation accuracy
36% sales fee satisfaction
36% letting fee satisfaction
Our complaints procedure is set out on our website: www.purplefrogproperty.com/not-happy
Last updated at 7/4/2018, 10:56:09 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 36% | £0 | £0 |
| Lettings | 100% | 36% | £400 | £1,700 |
Purple Frog Property Ltd
363 Derby Road, Nottingham, Nottinghamshire
NG7 2DZ
01158 224388
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'ST'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : NG7
Whatever you do, do not use this company. I am a Professional Landlord of almost 10 years with multiple properties in many areas with many agents. Purple Frog sadly have been awful Over the past few months I have had to endure: - property with no tenants having been told that tenants... Read Full Review
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By : 'Max'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG7
House that we rented was alright, however this was due to direct contact with the landlords to fix everything as purple frog never responded to any contact for maintenance that we sent to them. The house was initially still being decorated when we moved it and was far from clean, we have left the... Read Full Review
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By : 'Confident'
Services : Letting( As a Tenant )
Rent PCM : £99
Would you recommend ? : No
Postcode : NG7
My daughter rented student accommodation with Purple Frog in Nottingham, renting a room on Berridge Rd for academic year 21 - 22 . The house is worn and dated , lots of problems with electrics tripping , broken washing machine and at times the water from the washer leaked through the ceiling to... Read Full Review
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By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG9
To my knowledge, this is the first review I've ever written; I'm not one to make a fuss of it when something doesn't go my way. However, even I have my limits and I regret that my passivity may have ever contributed to this vile company's assumption it can tread on the rights of ... Read Full Review
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By : 'Eva'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG7
Third year students that stayed in Flat 2 Thomas Place 2020-21. An absolute joke, when we first got the keys, Daniel gave me the wrong ones, and left me waiting for him at the door for an hour, came back (couldn't even find the property) and GAVE ME THE WRONG ONES AGAIN. Cycle repeated a... Read Full Review
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By : 'Ria'
Services : Letting( As a Tenant )
Rent PCM : £483
Would you recommend ? : No
Postcode : NG1
A positive about Hockley Point was that our 2-bedroom apartment was modern and spacious. The apartment was nice overall. I am confused as to how Purple Frog have managed to get 4 stars. I have had an insanely stressful experience with this estate agent, and I do not recommend to anyone. During last ... Read Full Review
By : James Mason
Nov 18, 2019Dear Ria Sorry that you didn’t enjoy your stay at Hockley. When you called about the homeless person, we advised you that we don’t have the authority to move homeless people on....
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Nadine
By : 'PHeath'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : NG7
Despite Nadine Bevis personally promising over a month ago that my daughter and her flat mates deposits would be in their accounts within two days, they are still waiting for the money. told again yesterday that it would be paid immediately, it did not happen. Staff turnover is rapid, as every time ... Read Full Review
Extortionate charges for cleaning.
By : James Mason
Jan 7, 2019Dear PHeath Sorry to hear that your daughter's deposit hasn't been finalised yet. Please could you email me on james.mason@purplefrogproperty.com with the address of the property? I will...
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Nadine
By : 'Jonny'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG7
We have been chasing our deposit for over 2 months now and they are unlawfully holding it. We have asked them to justify and prove the charges they have given us and they constantly ignore our emails. When we call them, no one senior is ever in the office to take our call. Absolute shambles of an... Read Full Review
Bad
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Kerry
By : 'Simon.'
Services : Letting( As a Owner )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : NG7
Excellent service, deal with all queries in a fast, professional and efficient way. I recommend Purple Frog to all my friends and business associates. Advice always excellent and freely given. Can't recommend highly... Read Full Review
Good value for money
Good value for money
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By : 'amy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
The staff were really friendly and welcoming as soon as you walk into the branch, they helped us find a house that suited our needs very quickly, would recommend to other students looking for housing in... Read Full Review
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By : 'Tsunge'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : NG7
Great and quick service and responses, We didnt take a property with them - unfortunately someone else beat us to it but they had the best service of all the agencies we dealt... Read Full Review
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Gregg
Patrick
By : 'his'
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : NG
This companies attitude to problems is to ignore them,, ignore you or refuse to take your calls and never return a call. Use a different phone and/or name or say you are enquiring about renting a property and miraculously you get through to someone, though once you voice the purpose for your calll ... Read Full Review
Stick to contract Take calls Return calls Reply to emails Do not lie or manipulate the truth to suit your own ends. Provide reasonable assistance to problems, take problems seriously, address problems directly and with maturity. Understand the terms of your own agreement . Provide property of reasonable standard by inspecting properties prior to acting on behalf of a landlords, ie improve stand of properties on books and thereby improve your own reputation. Have a complaints procedure that is fast and efficient, not one that takes an entire academic year! Once owners purple frog or it\'s employee\'s word is given not to back track but turn up on time and get works done as arranged on time. Rethink and start again! s So many students are complaining about your company it has the worst reputation on campus, unless you alter your attitude you may cease to have a viable company, students attitudes and expectations have altered so keep up with present attitudes.