The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
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4.9/5, 103 Reviews
98% Recommended
98% sales valuation accuracy
96% sales fee satisfaction
Nicola Loraine &
Top rate service from start to finish with both Liz and Nicola. Turned out to be a protracted and difficult sale but they both stuck with it and here we are now moved.
F&C (Midlands) Ltd
In-House Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
Please raise your complaint with the estate agent that is handling your case.
If the estate agent cannot resolve the issue for you then please send a written formal complaint to our Area Manager – nicola.wright@fineandcountry.com clearly explaining the specific reasons for your complaint, and how you would like it resolved
We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure.
The Area Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If you are not satisfied with the full written outcome response from the Area Manager you can write to the Managing Director who will arrange for a separate review to take place. In line with the Property Redress Scheme guidelines the Managing Director will respond to you with a statement of the final view of the matter within eight weeks of your initial complaint.
If you are still not satisfied with the outcome, you can raise your complaint with The Property Redress Scheme and request an independent review.
The Property Redress Scheme will request that you have exhausted the internal complaints procedure before contacting them and waited a minimum of eight weeks to allow us to respond to your complaint. Contact with The Property Redress Scheme must be within 12 months of the incident you are complaining about
When you have raised a complaint with The Property Redress Scheme, they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Redress Scheme \/ www.theprs.co.uk
By Post
Property Redress Scheme
Premiere House
1st Floor, Elstree Way
By Email
info@theprs.co.uk
By Phone
0333 321 9418
Borehamwood
WD6 1JH
Please note the following:
You will need to submit your complaint to The Property Redress Scheme within 12 months of the incident you are complaining about, including any evidence to support your case.
Last updated at 10/7/2022, 4:07:03 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sale | 98% | 96.00% | £62,500 | £1,300,000 |
Fine & Country
5 Regent Street, Rugby, Warwickshire
CV21 2PE
01788 820062
Nicola Loraine &
By : 'Patil'
Services : Sales( As a Buyer )
Sold price : £920000
Would you recommend ? : Yes
Postcode : CV22
Liz and Nicola from Fine and Country (Rugby) are an outstanding team. They helped us complete the purchase of our home in just 12 weeks, a very positive experience indeed. Their professionalism in the whole process was exemplary. They facilitated viewings more than once which helped us in our... Read Full Review
Nicola Loraine &
By : 'Mick'
Services : Sales( As a Buyer )
Sold price : £875000
Would you recommend ? : Yes
Postcode : NN6
I cannot recommend Liz and Nicola enough. We went to look at a house that was not quite right for us, but Liz and Nicola, after spending some time with us, showing us around and gauging what we liked and what we didn't, recommended we look at another house they had on their books. With... Read Full Review
Nicola
Elizabeth
By : 'Happy'
Services : Sales( As a Vendor )
Sold price : £620000
Would you recommend ? : Yes
Postcode : LE17
Instructed Elizabeth Teasdale and Nicola Lorraine from Rugby F&C to sell our property. They were fantastic from start to finish and always responded quickly to queries and problems caused by our difficult buyers even at the weekends. I’m pretty sure without their professionalism ... Read Full Review
Nicola
Elizabeth
By : 'Steve'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CV22
We recently had the pleasure of working with Liz and Nicola from Fine & Country (Rugby) to sell our family home of 20 years. From the moment they entered our house until the day we completed they have been a brilliant team and very professional. They were highly knowledgeable about the... Read Full Review
Nicola
By : 'Judith'
Services : Sales( As a Vendor )
Sold price : £1000000
Would you recommend ? : Yes
Postcode : NN11
Liz and Nicola from Fine and Country ( Rugby) are a brilliant team who made selling our house a very personal and positive experience. They are professional, attentive and excellent communicators who inspire confidence in the whole process. From the way they managed viewings through to getting to... Read Full Review
Sam
By : 'Nicholas'
Services : Other
Would you recommend ? : Yes
Postcode : CV23
The agent for the vendors of the house we bought was Fine & Country in Rugby. Sam Funnell showed us around the house and was clearly very knowledgeable about the property and the wishes of the vendor. During the process he checked regularly with us on how we were getting on with our... Read Full Review
Nicola
Elizabeth
By : 'John'
Services : Sales( As a Vendor )
Sold price : £1300000
Would you recommend ? : Yes
Postcode : CV22
Nicola and Liz at fine and country Rugby have been the most amazing support through our sale. Sale of an older home is never straightforward but they helped every step of the way. Having someone who loved our home as much and we did was important and worked for us very... Read Full Review
By : 'Geoff'
Services : Surveying
Would you recommend ? : Yes
Postcode : NN11
From a professional perspective as a Chartered Building Surveyor I come into contact with many Estate Agents and I can say quite candidly that if I were to sell my house they would be my first... Read Full Review
Nicola Loraine &
By : 'Jemma'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NN11
We sold our house through Nicola and Liz at Fine and Country and I cannot recommend these ladies enough. We had several viewings which the ladies always went above and beyond to sell our house, they would even turn up early and help with any last bits of organizing as having three kids and a dog to ... Read Full Review
Claire
By : 'Lee'
Services : Sales( As a Buyer )
Sold price : £900000
Would you recommend ? : No
Postcode : CV22
We were purchasing a house which Claire Heritage was marketing. At the open house it was a free for all, and she sat on her laptop, we waited until everyone left in order to speak about the house. Firstly, she kept us waiting for one week after offer was made although the Vendors confirmed they... Read Full Review
By : Nicola Wright
Mar 22, 2023Dear Lee & Phillipa, I have responded to your complaint directly to you via email. I have taken my time to consider your view point on the matter and completed a thorough investigation and...
Nicola Loraine &
By : 'Roger'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NN11
We found Liz and Nicola to be professional, friendly, and efficient. Their communication was very good. They did their best to accommodate our requests. They guided us through the process, and appeared to really want the transaction to be smooth. We would highly recommend... Read Full Review
Nicola Loraine &
By : 'Meadhbh'
Services : Sales( As a Buyer )
Sold price : £620000
Would you recommend ? : Yes
Postcode : CV21
From our initial viewing, Nicola and Liz were honest, straightforward and helpful with any queries or concerns we had on the property. They made the offer process exceptionally easy and stress free. Previous transactions have unfortunately never been easy but Nicola and Liz completely changed the... Read Full Review
Nicola Loraine &
By : 'Pat'
Services : Sales( As a Vendor )
Sold price : £721000
Would you recommend ? : Yes
Postcode : CV22
Liz and Nicola at the Rugby office were brilliant. We sold very quickly and everything ran smoothly. They always responded by return to our questions and nothing seemed to be too much... Read Full Review
Nicola Loraine &
By : 'Colleenpip@btopenworld.com'
Services : Sales( As a Buyer )
Sold price : £760000
Would you recommend ? : Yes
Postcode : NN11
We have just moved into our new home bought through fine and country. Liz and Nicola ( Rugby) were amazing from start to finish and were really helpful in keeping the lines of communication flowing to ensure we were n with ample time for Christmas. I would thoroughly recommend... Read Full Review
Nicola Loraine &
By : 'Maggie'
Services : Conveyancing
Sold price : £700100
Would you recommend ? : Yes
Postcode : CV23
Nicola and Liz of Fine & Country, Rugby, were simple the best. From the very start their advise, help and guidance was invaluable and thanks to them the sale of my house went through in exceptionally quick time. They went that extra mile and always with a smile. They certainly know their... Read Full Review
Sam
By : 'Malvenia'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CV22
We found Sam very helpful and professional, we thought all of the marketing materials they prepared were done to a very high standard and much better than anything else we had seen produced other agents. We were kept informed via feedback of each viewing which was very helpful as this helped us... Read Full Review
Sam
By : 'Vicki'
Services : Sales( As a Vendor )
Sold price : £645000
Would you recommend ? : Yes
Postcode : CV23
We are very happy to leave a 5 star review for Sam Funnell and his team. Sam worked tirelessly on our behalf to complete the sale on our house. None of us envisaged he would also have to deal with the sale of our buyers home as well which meant many extra out of hours communications due to... Read Full Review
Nicola Loraine &
By : 'Stuart'
Services : Sales( As a Vendor )
Sold price : £955000
Would you recommend ? : Yes
Postcode : LE17
Top rate service from start to finish with both Liz and Nicola. Turned out to be a protracted and difficult sale but they both stuck with it and here we are now... Read Full Review
Sam
By : 'Charlie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CV22
We would like to say a big thank you to the team at Fine & Country, Rugby. Our property was marketed quickly and professionally by Sam in order to attract as many buyers as possible. Communication was excellent and particular thanks to Liz and Nicola for all their hard work towards... Read Full Review
Sam
By : 'Paul'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NN6
Recently sold a grade II listed building in Northants. Sam and Liz were excellent; professional and very involved in finding the right buyer at a fair price. Would highly... Read Full Review