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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 85 Reviews
94% Recommended
100% sales valuation accuracy
83% letting valuation accuracy
98% sales fee satisfaction
90% letting fee satisfaction
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Paul
By : 'Simon'
Services : Letting(As a Tenant)
Rent PCM : £795
Would you recommend ? : Yes
Postcode : EH16
Paul was very accommodating at our viewing, ensuring that we saw everything we needed to. He also gave sound advice about the property application process.
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https:\/\/www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http:\/\/www.legislation.gov.uk\/ssi\/2016\/133\/schedule\/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 3/27/2018, 4:15:19 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 98% | £106,000 | £430,000 |
| Lettings | 83% | 90% | £675 | £1,075 |
Braemore Sales & Lettings
12 Queensferry Street, Edinburgh, City of Edinburgh
EH2 4PG
0131 624 6667
No Branch Video found...
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By : 'Ex-Landlord'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH8
As a landlord, I used Braemore as my letting agent for several years. I then used them for sales when it came to selling the property. All in all, Braemore provided a good service which met my needs, although I was not blown away by their attention to detail. At times there was a lack of... Read Full Review
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By : 'Dylan'
Services : Letting( As a Owner )
Rent PCM : £150000
Would you recommend ? : No
Postcode : EH17
I dealt with Donna Reape and was very pleased at the active role she took in the sale of my flat. I would highly recommend Braemore and already have actually... Read Full Review
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By : 'Keith'
Services : Letting( As a Owner )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : EH6
I have been with Braemore for an age and they have handled letting my property with zero fuss, despite that fact I live way down inthe South West of England! All matters have been dealt with swiftly and at a very reasonable cost. When I decided to sell, they handled the sale as seamlessly as the... Read Full Review
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By : 'Judith'
Services : Sales( As a Vendor )
Sold price : £246750
Would you recommend ? : Yes
Postcode : EH9
A flat that I used to let out in Edinburgh through Braemore has just been sold by Braemore. I live a considerable distance from Edinburgh and was very grateful that they arranged everything that needed to be arranged and kept me well informed. I dealt mostly with Donna who was professional,... Read Full Review
By : Judith
Mar 30, 2021Looking at the review, I think that it was the Morningside branch that dealt with me. Sorry if I made an...
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By : 'Manoj'
Services : Letting( As a Owner )
Rent PCM : £195000
Would you recommend ? : Yes
Postcode : EH6
Having sold my flat recently through Braemore i would like to say that the service and guidance I received was second to none. The teams involved were efficient and clear. I would recommend them always. In particular dealing with... Read Full Review
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By : 'Mick'
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : Yes
Postcode : EH16
We recently just sold our flat with Braemore. We would like to take this opportunity to thank everyone involved with the sale of our property. They dealt with everything we needed, from the valuation, photographs, placing of sign boards, viewings etc. They also put us in contact with a solicitor ... Read Full Review
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Alex
By : 'HAZEL'
Services : Sales( As a Vendor )
Sold price : £153700
Would you recommend ? : Yes
Postcode : EH15
Three ladies I would wish to thank for their service; Rachel Van Der Velde - for helping and being there when I was renting the property out Donna Reape - for helping me set up the sale of the property and Alex McKinlay for seeing me through the sale and answering my numerous questions. Not... Read Full Review
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By : 'why'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : EH6
Flippant customer service! T* answered the call I made to enquire about applying for a flat I had viewed. She was rude and abrupt after I asked (politely) why no one was picking up the phone (Its very hard to get through to anyone and extremely frustrating when you are caught up in the game ... Read Full Review
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Alex
By : 'Fiona'
Services : Sales( As a Vendor )
Sold price : £155000
Would you recommend ? : Yes
Postcode : EH9
I have bought and more recently sold my flat in Edinburgh through Braemore. I wouldn’t hesitate to recommend them. I dealt with both Donna and Alex and I found them friendly, professional and approachable and, (if it is possible when buying and selling) they made the sale stress free!... Read Full Review
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Alex
By : 'Robert'
Services : Sales( As a Vendor )
Sold price : £285000
Would you recommend ? : Yes
Postcode : EH52
I recently moved for the first time in nearly 40 years and used an estate agent for the first time. Braemore were excellent throughout the process, personal and professional, and handled the unfortunate effect of Covid (where we lost an accepted offer of £301000) very well indeed. The... Read Full Review
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Alex
By : 'Fiona'
Services : Sales( As a Vendor )
Sold price : £275000
Would you recommend ? : Yes
Postcode : EH11
Five stars for excellent service from Donna and Alex when selling our flat in Edinburgh recently - superb brochure and marketing meant we quickly received an offer although lockdown then intervened - we kept in touch throughout the period of working from home although inevitably the process slowed... Read Full Review
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Alex
By : 'Maria'
Services : Sales( As a Vendor )
Sold price : £183000
Would you recommend ? : Yes
Postcode : EH8
I am very happy with the service I received. I live abroad and was worried about how the sale process would progress however I was kept informed and up to date in a timely manner of all developments. A big thank you to Donna and Alex for always being at the end of the phone and going the extra... Read Full Review
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By : 'Rosemary'
Services : Sales( As a Vendor )
Sold price : £165000
Would you recommend ? : Yes
Postcode : EH6
I have just completed the sale of my flat with Braemore Sales, after a long and arduous few months due to the recent 'combustible materials' issues following the Grenfell Tower fire Legislation. Braemore's Donna Reape's service was exemplary and she 'held my... Read Full Review
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By : 'Simon'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £875
Would you recommend ? : No
Postcode : EH8
I'm glad I don't have a property through them. Myself and my family tried to rent the property in Willowbrae at the beginning of March. (5 stars to the agent who viewed the property with me) We went through the application process and got refused based on my self employment status.... Read Full Review
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Susan
By : 'Andriani'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH3
Susan has been very supportive when negotiating my rent increase. She got back to me quickly and we achieved the desired... Read Full Review
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By : 'eric'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EH8
I have just sold my Edinburgh flat through Braemore Sales. The team is very proactive and professional. They provided excellent service throughout from the first contact to the final sale - I give them 5 stars and can highly recommend... Read Full Review
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Paul
By : 'Simon'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : EH16
Paul was very accommodating at our viewing, ensuring that we saw everything we needed to. He also gave sound advice about the property application... Read Full Review
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By : 'Micheline'
Services : Sales( As a Vendor )
Sold price : £430000
Would you recommend ? : Yes
Postcode : EH10
Tzana and now Donna are amazing negotiators. They got the property on the market in a week and sold in less than two. It was beautifully presented. Despite some delicate situations regarding the property, they handled everything with great tact and gave me total peace of... Read Full Review
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By : 'Jan'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EH17
Tzana and the team were amazing where professional and highly effective. Led by Tzana the team provided excellent service and ensure my interests where at the forefront of all decision and most importantly swiftly secured me the right price . I would use Braemore again and highly recommend... Read Full Review
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By : 'David'
Services : Sales( As a Vendor )
Sold price : £106000
Would you recommend ? : Yes
Postcode : EH6
Nice people, excellent service, no problems., highly recommended, they sold our flat very quickly to a reliable buyer and communicated well throughout the... Read Full Review
