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Nine Elms Riverside, London SW8
4.1/5, 67 Reviews
79% Recommended
100% sales valuation accuracy
83% sales fee satisfaction
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"We have been dealing with..."
5 Star Review
By : 'Lynn'
Services : Letting(As a Tenant)
Rent PCM : £1390
Would you recommend ? : Yes
Postcode : SW9
Sep 29, 2019
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We have been dealing with Evelyn Nti.Gyan , property manager at Liferes. Evelyn has been so helpful and knowledgeable about every aspect of renting a flat, she dealt quickly with every request - she has made renting a flat a positive experience! Many thanks Evelyn ,LCrosbie
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Thomas McNerney
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 83.00% | £267,500 | £520,000 |
Address
Life Residential
11 Flagstaff House, St Georg Wharf, Wandsworth Road, London, Greater London
SW8 2LZ
0207 582 7989
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Life Residential Branches (View All 8)
Excellent agent in Nine ...
5 Star Review
Melody
By : 'Thomas'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : No
Postcode : SW9
Apr 16, 2023
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I've used Life to manage a portfolio of 9 London flats for 7 years now for lettings and management. They have always found excellent tenants - I've not had a single default over what must be 50-60 tenancies and no damage beyond wear and tear. I find they constantly monitor and update... Read Full Review
Comments (1)
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Thomas McNerney said about Life Residential
Services : Letting( As a Owner )Date: 16th Apr 2023
I've used Life to manage a portfolio of 9 London flats for 7 years now for lettings and management. They have always found excellent tenants - I've not had a single default over what must be 50-60 tenancies and no damage beyond wear and tear. I find they constantly monitor and update market rents to ensure the best return. They also attend very efficiently to any maintenance problems to ensure the flats are kept in good order but never do so without seeking permission for any significant expenditure - which is down in particular to my Melody, my relationship manager who has kept things nicely in order for the last couple of years.
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By : LiFE Residential
Apr 18, 2023Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by Melody and the LiFE...
Top ...
5 Star Review
By : 'Jamie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW8
Aug 15, 2020
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People found this helpful0
I enjoyed a stellar service from LiFE Residential. I put my apartment on the market trough the team at their offie at St George Wharf. Straight after the property got listed, it got snapped up - the team had contacts who were looking so the getting an offer was surprisingly quick. Due to COVID19 my ... Read Full Review
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Jamie DC said about Life Residential
Services : Sales( As a Vendor )Date: 15th Aug 2020
I enjoyed a stellar service from LiFE Residential. I put my apartment on the market trough the team at their offie at St George Wharf. Straight after the property got listed, it got snapped up - the team had contacts who were looking so the getting an offer was surprisingly quick. Due to COVID19 my first buyer pulled out but immediately found a buyer the same day the flat went back on the market. Very impressive, especially during such challenging times. A big thanks and appreciation to Steven Payne and Valentins Mucenieks who worked very hard and round the clock to secure the two deals and work through very taxing processes. Top level of communication and professionalism. Mark-James Poole was very helpful, especially in the initial stages of the sale. Last but not least Sandra Okechukwu who worked very hard at liaising with legal entities and endured the stresses that come with that job whilst maintaining professionalism and superb levels of communication. I would highly recommend LiFe Residential, and if I had to sell again, I would definitely engage them with the task.
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We have been dealing with ...
5 Star Review
By : 'Lynn'
Services : Letting( As a Tenant )
Rent PCM : £1390
Would you recommend ? : Yes
Postcode : SW9
Sep 29, 2019
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People found this helpful0
We have been dealing with Evelyn Nti.Gyan , property manager at Liferes. Evelyn has been so helpful and knowledgeable about every aspect of renting a flat, she dealt quickly with every request - she has made renting a flat a positive experience! Many thanks Evelyn... Read Full Review
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Lynn C. said about Life Residential
Services : Letting( As a Tenant )Date: 29th Sep 2019
We have been dealing with Evelyn Nti.Gyan , property manager at Liferes. Evelyn has been so helpful and knowledgeable about every aspect of renting a flat, she dealt quickly with every request - she has made renting a flat a positive experience! Many thanks Evelyn ,LCrosbie
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James Handley is a very ...
5 Star Review
By : 'Lui'
Services : Letting( As a Owner )
Rent PCM : £1668
Would you recommend ? : Yes
Postcode : WC1H
Sep 22, 2019
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James Handley is a very responsible and hard working person. For the past few years, he managed to let out our flat in a very short timeline. We can rely on his professional advice. He is always helpful and deals with our needs accordingly. Thanks... Read Full Review
Comments (0)James Handley is a very responsible and hard working person. For the past few years, he managed to let out our flat in a very short timeline. We can rely on his professional advice. He is always helpful and deals with our needs accordingly. Thanks James
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Lui said about Life Residential
Services : Letting( As a Owner )Date: 22nd Sep 2019
James Handley is a very responsible and hard working person. For the past few years, he managed to let out our flat in a very short timeline. We can rely on his professional advice. He is always helpful and deals with our needs accordingly. Thanks James
Lui
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James of Life ...
5 Star Review
By : 'Rita'
Services : Property Management
Sold price : £1495
Would you recommend ? : Yes
Postcode : WC1H
Sep 16, 2019
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Life Residential has been taking care of my flat at Albany House for almost 7 years. James Handley is always very helpful. When I need to sort out any issue, I know I can turn to James who is very responsive and responsible and will help to deal with the issue effectively . James also gave me... Read Full Review
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Rita WONG said about Life Residential
Services : Property Management( )Date: 16th Sep 2019
Life Residential has been taking care of my flat at Albany House for almost 7 years. James Handley is always very helpful. When I need to sort out any issue, I know I can turn to James who is very responsive and responsible and will help to deal with the issue effectively . James also gave me valuable advice regarding purchase and letting of properties when we met in Hong Kong.
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Lucy and Zainab are Most ...
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1 Star Review
By : 'Bani'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : SW8
Nov 13, 2024
People found this helpful0
Lucy and Zainab are Most unprofessional property management Two months they are unable to fix a shower and kitchen exhaust and light. Have stopped taking calls. And respond as if they are doing an obligation on you ! If you want further reference please let me know ! Happy to help ! Very... Read Full Review
Comments (0)Lucy and Zainab are
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Bani Pasricha said about Life Residential
Services : Letting( Property Management )Date: 13th Nov 2024
Lucy and Zainab are
Most unprofessional property management
Two months they are unable to fix a shower and kitchen exhaust and light.
Have stopped taking calls. And respond as if they are doing an obligation on you !
If you want further reference please let me know !
Happy to help !
Very disappointing time wasting people.
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Eugen was super helpful ...
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5 Star Review
Eugen
By : 'Anna'
Services : Letting( As a Tenant )
Rent PCM : £3500
Would you recommend ? : Yes
Postcode : WC2R
Sep 22, 2023
People found this helpful0
Eugen was super helpful through the whole process from initial inquiry to the move in date. Thank you for it our... Read Full Review
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Anna said about Life Residential
Services : Letting( As a Tenant )Date: 22nd Sep 2023
Eugen was super helpful through the whole process from initial inquiry to the move in date. Thank you for it our help!
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Shit as hell. They will ...
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1 Star Review
By : 'Reporter'
Services : Letting( As a Tenant )
Rent PCM : £3000
Would you recommend ? : No
Postcode : WC2R
Apr 24, 2023
People found this helpful0
**as hell. They will bother you during the entire time if you are a tenant. The landlord are invisible and let tenant take the whole responsibility. The maintenance of their property are trash. They will ignore your problem, but when they need your corporation, they use law to force you. Never ever ... Read Full Review
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Reporter said about Life Residential
Services : Letting( As a Tenant )Date: 24th Apr 2023
**as hell. They will bother you during the entire time if you are a tenant. The landlord are invisible and let tenant take the whole responsibility. The maintenance of their property are trash. They will ignore your problem, but when they need your corporation, they use law to force you. Never ever trust them. They property managers are useless, stupid,***.
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I expressed an interest in a ...
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1 Star Review
By : 'EM'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £4500
Would you recommend ? : No
Postcode : SW6
Mar 25, 2021
People found this helpful0
I expressed an interest in a property and wanted to get more information but the agent who called today at 8.45 tried to get so much information about myself rather than providing information on the property. He asked what do I do for living etc. when I said I want to find out more about the... Read Full Review
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EM said about Life Residential
Services : Letting( As a Prospective Landlord/Tenant )Date: 25th Mar 2021
I expressed an interest in a property and wanted to get more information but the agent who called today at 8.45 tried to get so much information about myself rather than providing information on the property. He asked what do I do for living etc. when I said I want to find out more about the property first he said there is no point on wasting time on me as I would not pass the reference checks! So rude!!! I tried telling him that I was lots of agents before and no one asked for reference before even giving more information on the flat but he said he cant even give me any information.
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1 Star Review
By : 'Sili'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : WC1H
Sep 21, 2020
People found this helpful0
I decided to contact LiFE Residential as my friend had a positive experience with them last year. Unfortunately for me, my experience is the complete opposite. My lettings agent was Harry at Nine Elms and experienced several issues with him: 1. Lack of Communication/Professionalism - He was... Read Full Review
Comments (1)I decided to contact LiFE Residential as my friend had a positive experience with them last year. Unfortunately for me, my experience is the complete opposite. My lettings agent was Harry at Nine Elms and experienced several issues with him:
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Sili Tian said about Life Residential
Services : Letting( As a Tenant )Date: 21st Sep 2020
I decided to contact LiFE Residential as my friend had a positive experience with them last year. Unfortunately for me, my experience is the complete opposite. My lettings agent was Harry at Nine Elms and experienced several issues with him:
1. Lack of Communication/Professionalism - He was communicating well at the beginning but later on he would not reply to my WhatsApp questions or requests for days, and when he did the response would be vague so I would have to ask further clarification. Often times I would need to call him to gain his attention which is absolutely unacceptable when negotiating time-sensitive tenancy contract. I messaged him multiple times about an inventory report and utility management resources but he would either delay or not give a straight answer - after calling I was told there was no inventory report and I would receive it a few days after move-in - which is unacceptable as I have no idea which items to send or bring to my new home.
2. Lack of Customer Service - In the tenancy contract it states I need to pay move-in-moneys of about 7k GBP before 7 business days before tenancy start date or I wouldn't be handed the keys, however to pay I would have to receive the contract, but I only received the contract 3 business days before tenancy start. I transferred the money as soon as possible, but this means that even if I transfer the money on that day there is a high probability it is not received by Life by the start date, thus I would be in London without a place to stay possibly for days. After sending him the transfer confirmation I called Harry to inquire on the possibility of the money not being received on time due to his tardiness in sending me the contract and his contingency plans to accommodate me in case this happens - I was met with a rude and argumentative attitude in which he denied any responsibility to provide housing to me either by giving me keys early or booking a hotel for me. This would mean trying to find a hotel as a lone student in a foreign city due to Life or Harry's incompetency to provide the contract on time. If I was aware that a contract would take a week to be completed I would have simply chosen another move-in date and booked a flight for another date, but I was not told this complication before deciding on a move-in date. As such I had to book a more expensive flight a day later in case the money isnt received. Thankfully however, the money was received, but my room was dirty and needed cleaning for 4 hours thus I had to stay at a cafe for 4 hours unable to rest in my paid-for flat.
As a first-time tenant in a foreign city I would have expected my agent to inform me of potential issues, complete contracts/forms on time and help me set up utilities in a professional and friendly way as I have no idea how the letting process looks like. Instead I received an agent who not only doesn't help me but actively either avoids or distorts responses all with an unwelcoming attitude. This might be because they are overworked or due to upper-management however those do not excuse this bad customer service.
Basically, avoid Life if you're an inexperienced new tenant as they will keep you in the dark and not inform you of delays/issues/complications unless it is too late, ultimately costing you money either in transportation or unforeseen additional housing.
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By : Julian
Feb 19, 2021As a oversea landlord, I recently used Life Residential as my leasing and management agent, during the last 2 months of working with them, I must say it has been such a delighted experience. -...
My worst experience by far as ...
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1 Star Review
By : 'Luca'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW8
Jul 22, 2020
People found this helpful0
My worst experience by far as tenant. Try to avoid this agency if you can. I have been living in England since 7 years ago, in 6 different rental properties. This has been by far my worst experience ever. I would have plenty of things to say about them, but I will limit myself to just a couple ... Read Full Review
Comments (0)My worst experience by far as tenant. Try to avoid this agency if you can.
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Luca Remaggi said about Life Residential
Services : Letting( As a Tenant )Date: 22nd Jul 2020
My worst experience by far as tenant. Try to avoid this agency if you can.
I have been living in England since 7 years ago, in 6 different rental properties. This has been by far my worst experience ever.
I would have plenty of things to say about them, but I will limit myself to just a couple of them, which I consider the most annoying.
We have been left for more than 3 months with a leakage in the bathroom. Although we constantly chased them to have this issue fixed, their disorganisation and carelessness led us to live with buckets to collect the leaked water from the ceiling, for months. This situation pushed us to the edge, and we were thus left with no other choice than finding another rental property somewhere else (during the Covid-19 lock-down!).
Ones we luckily found a new place (where we can now finally live comfortably, with no risk in the bathroom!), their check out process has been awful. They started making up problems to reduce money from our deposit. They asked us to leave the keys in the house based on the current social distancing regulations. However, the key of the balcony which was on the key ring has disappeared (naiveness of us for trusting them and not taking a photo or having an eye witness for this). Eventually, we have been charged more than 200£ to change the lock! I personally left both set of keys in the flat on the kitchen working surface. However, they claimed that the balcony key had disappeared from both key rings(!), and asked me for a picture that could prove my version.
Surprisingly enough, even contacting their manager did not lead to any resolution. They just keep saying "We will be contacting you soon", which obviously it never happens.
As I already mentioned, there are plenty of other things that they did to us, but I am not going through them here, for the sake of time.
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Your Deposit Won't Be ...
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1 Star Review
By : 'Alan'
Services : Letting( As a Tenant )
Rent PCM : £4200
Would you recommend ? : No
Postcode : SW8
Jun 5, 2020
People found this helpful1
All the services that were provided by Life Residential up to the point of leaving the apartment were ok, the problems started when we tried to reclaim our £5,000+ deposit - 7 weeks after the end of our tenancy Life Residential is refusing to return it. Let me explain, the tenancy... Read Full Review
Comments (0)All the services that were provided by Life Residential up to the point of leaving the apartment were ok, the problems started when we tried to reclaim our £5,000+ deposit - 7 weeks after the end of our tenancy Life Residential is refusing to return it.
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Alan Banks said about Life Residential
Services : Letting( As a Tenant )Date: 5th Jun 2020
All the services that were provided by Life Residential up to the point of leaving the apartment were ok, the problems started when we tried to reclaim our £5,000+ deposit - 7 weeks after the end of our tenancy Life Residential is refusing to return it.
Let me explain, the tenancy agreement says that if you dispute the amount retained by them for cleaning and any damages they return the undisputed amount and the case goes to be resolved by an independent company, My Deposits. Life Residential deliberately don't do this and retain your cash until you agree to their charges. The dispute procedure takes three months, hence they have you over a barrel if you need the cash to pay for the deposit on your next place.
They are best avoided if at all possible.
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Andy is very punctual and ...
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5 Star Review
By : 'Jerry'
Services : Letting( As a Tenant )
Rent PCM : £1375
Would you recommend ? : Yes
Postcode : W1T
Oct 10, 2019
People found this helpful0
Andy is very punctual and kind during the whole process. The property is nice and well refurbished. A wonderful... Read Full Review
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Jerry Feng said about Life Residential
Services : Letting( As a Tenant )Date: 10th Oct 2019
Andy is very punctual and kind during the whole process. The property is nice and well refurbished. A wonderful experience!
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Thank you ...
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5 Star Review
By : 'Liz'
Services : Sales( As a Vendor )
Sold price : £520000
Would you recommend ? : Yes
Postcode : SW1P
Aug 6, 2019
People found this helpful0
Thank you to Valentins in the Westminster office for his guidance in the sale of our property. He succeeded where other agents had failed. He achieved this because he had the customer base, his marketing was excellent. The photos taken really showed the place well, and he was a pleasure to work... Read Full Review
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Liz said about Life Residential
Services : Sales( As a Vendor )Date: 6th Aug 2019
Thank you to Valentins in the Westminster office for his guidance in the sale of our property. He succeeded where other agents had failed. He achieved this because he had the customer base, his marketing was excellent. The photos taken really showed the place well, and he was a pleasure to work with. Valentins would definitely get my business again.
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Fantastic ...
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5 Star Review
By : 'Dr.A.Khalil'
Services : Letting( As a Tenant )
Rent PCM : £1225
Would you recommend ? : No
Postcode : TW3
May 2, 2019
People found this helpful0
Kudos to our lovely property manager Amrita Rathod, who led us through all the steps, was always responsive and entertained the silliest of our queries always with a smile! She helped us land a beautiful apartment, was always one call away and guided us very thoroughly through the... Read Full Review
Comments (0)Kudos to our lovely property manager Amrita Rathod, who led us through all the steps, was always responsive and entertained the silliest of our queries always with a smile! She helped us land a beautiful apartment, was always one call away and guided us very thoroughly through the process.
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Dr.A.Khalil said about Life Residential
Services : Letting( As a Tenant )Date: 2nd May 2019
Kudos to our lovely property manager Amrita Rathod, who led us through all the steps, was always responsive and entertained the silliest of our queries always with a smile! She helped us land a beautiful apartment, was always one call away and guided us very thoroughly through the process.
Thankyou Life for helping us get the home of our dreams!
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THANK YOU SOOOO ...
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5 Star Review
By : 'J.Lane'
Services : Letting( As a Tenant )
Rent PCM : £1344
Would you recommend ? : No
Postcode : SW9
May 1, 2019
People found this helpful1
I was desperate to find a flat for my daughter as she had found her first job and needed to be living in London urgently. Wesley was fantastic. He guided us through the whole procedure and made it fairly easy. He kept us informed all the way through even if he was unable to answer my calls, he... Read Full Review
Comments on Agent Fees
Fair
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J.Lane said about Life Residential
Services : Letting( As a Tenant )Date: 1st May 2019
I was desperate to find a flat for my daughter as she had found her first job and needed to be living in London urgently. Wesley was fantastic. He guided us through the whole procedure and made it fairly easy. He kept us informed all the way through even if he was unable to answer my calls, he always calls back within minutes. He's still helping now ðð Also want to mention Monika without whom the process would have taken longer. Highly Recommend this pair.
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Highly Professional Agent / ...
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5 Star Review
By : 'Hamid'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SW1P
Jan 29, 2019
People found this helpful0
As a Landlord, I was looking for a Agency that I could work with on a long-term basis as I am not based out of UK. Life Residencial has always been extremely professional in their dealings with me and have ensured that they take my property management matters seriously and professionally. I am... Read Full Review
Comments on Agent Fees
Adequate for the work they provide.
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Hamid Husain (USA) said about Life Residential
Services : Letting( As a Owner )Date: 29th Jan 2019
As a Landlord, I was looking for a Agency that I could work with on a long-term basis as I am not based out of UK. Life Residencial has always been extremely professional in their dealings with me and have ensured that they take my property management matters seriously and professionally. I am extremely happy with their service and with the work of Francesca. They have ensured that my property is properly marketed for rent and have managed the process in a way that is what I expected. They have exceeded my expectations.
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Very good ...
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5 Star Review
By : 'Lynn'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
Jan 23, 2019
People found this helpful0
Both Wesley amd Eli made the whole experience with LifeResidential a pleasure to deal with , they are both so helpful and willing to spend any amount of time to help. I wouldnt hesitate to recommend them to others. Many thanks ,... Read Full Review
Comments on Agent Fees
Okay
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Lynn C. said about Life Residential
Services : Letting( As a Tenant )Date: 23rd Jan 2019
Both Wesley amd Eli made the whole experience with LifeResidential a pleasure to deal with , they are both so helpful and willing to spend any amount of time to help. I wouldnt hesitate to recommend them to others. Many thanks , Lynn
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unprofessional ...
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1 Star Review
By : 'tema'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW8
Sep 2, 2018
People found this helpful2
very poor customer care and unprofessional with managing the property and irresponsible of any thing after they get paid which is so... Read Full Review
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tema said about Life Residential
Services : Letting( As a Tenant )Date: 2nd Sep 2018
very poor customer care and unprofessional with managing the property and irresponsible of any thing after they get paid which is so disappointing
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Enderit was extremely helpful ...
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3 Star Review
By : 'Mervyn'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW1
Mar 23, 2015
People found this helpful0
Enderit was extremely helpful on our first viewing. He was there to meet and greet and he provided all the necessary information concerning the property. He took careful note of the points we raised and where there was a requirement to repair or renew a number of problems, e.g. dim switches not... Read Full Review
What agent could do to change your mind?
These were satisfactory for the Central London Area.
Comments on Agent Fees
These were satisfactory for the Central London Area.
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Mervyn Redding said about Life Residential
Services : Letting( As a Tenant )Date: 23rd Mar 2015
Enderit was extremely helpful on our first viewing. He was there to meet and greet and he provided all the necessary information concerning the property. He took careful note of the points we raised and where there was a requirement to repair or renew a number of problems, e.g. dim switches not working in Lounge and Bedroom 1, as well as the overall cleanliness of the apartment, which had not been cleaned to a satisfactory standard. Endrit agreed with us and immediately took steps to rectify not only the cleanliness but also the minor defects. At all times he has been not only very helpful, but has kept in touch to ensure that everything went smoothly. I understand that he has not been with the Company very long, but his professionalism was exemplary.
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