Holding Deposit - One weeks rent will be taken to secure a property and will be held for 15 calendar days (unless otherwise expressly agreed) in order to complete all tenancy documents. This amount will be attributed to the first month's rent following the execution of all tenancy documents within the 15 calendar days of receipt of the holding deposit. This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 Calendar days. Security Deposit Equal to five weeks rent - this covers damages or defaults on the part of the tenant during the tenancy

Last Updated On 04/06/2019, 9:47 AM by 0

Tenant

Company Tenancy Fees

Company Tenancy Administration Fee - (full company tenancy administration fee is required to secure a property on a non AST agreement) 50% of 1 month's rent ex. VAT, 60% inc. VAT Company Tenancy Renewal Fee - £100 ex. VAT, £120 inc. VAT

Last Updated On 04/06/2019, 9:47 AM by 0

Tenant

Unpaid Rent

Unpaid Rent - Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Last Updated On 04/06/2019, 9:48 AM by 0

Tenant

Lost Keys

Lost Key(s) or other Security Devices - Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant(s), landlord, Agent and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s), including attending a call-out for re-entry.

Last Updated On 04/06/2019, 9:49 AM by 0

Tenant

Variation of Contract or Sharer

Variation of Contract (Tenant's Request) - £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents. Change of Sharer (Tenant's Request) - £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Last Updated On 04/06/2019, 9:50 AM by 0

Tenant

Early Termination(Tenant’s Request)

Early Termination (Tenant's Request) - Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy. The landlord's re-let fee is equal to 75% of a months rent + VAT

Last Updated On 04/06/2019, 9:50 AM by 0

Tenant

Referencing

Reference Fees - Not payable by tenants. A Reference fee of £35 inclusive of VAT is payable by the landlord or agent requesting the reference, and these costs should not be passed onto tenants.

Last Updated On 04/06/2019, 9:51 AM by 0

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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5 Star Review

Emma

By : 'Maduakonam'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : NE4

May 19, 2022

People found this helpful0

It was a delight to work with this agent during my purchase. The communication was open and all information proactively provided. Emma was ever ready to assist and made sure everything completed smoothly. I highly... Read Full Review

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By : Pat Robson & Co.

May 30, 2022

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Hello. Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated! We look forward to working with you again in the...

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1 Star Review

By : 'Stuart'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE2

Jan 25, 2021

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Hideous company to do business with .....couldn't care less what the condition of their properties is just so long as they had their cut.....slum landlords for... Read Full Review

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5 Star Review

Helen

By : 'CKyratsous'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : NE2

Nov 27, 2019

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Great service from the team, especially Helen. Always there to answer a question and if they don't know, they find... Read Full Review

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4 Star Review

By : 'Rosa'
Services : Letting( As a Tenant )
Rent PCM : £342
Would you recommend ? : Yes
Postcode : NE2

Sep 30, 2019

People found this helpful0

Helpful agents who responded reasonably quickly to our complaints. We received a new tumble dryer, toaster, oven and fridge during our 12 month contract due to the old ones being in poor condition so they looked after us. We received most of our deposit back which was fair. The only real negative... Read Full Review

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5 Star Review

By : 'Stuart'
Services : Letting( As a Tenant )
Rent PCM : £395
Would you recommend ? : Yes
Postcode : NE15

Sep 15, 2019

People found this helpful0

All round superb. They couldn't help me enough. Sorted everything quickly and professionally. Made my move so much easier. I can't thank Beth and everyone at Pat Robson... Read Full Review

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Pat Robson & ...

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5 Star Review

Laura

By : 'Laura'
Services : Letting( As a Tenant )
Rent PCM : £410
Would you recommend ? : Yes
Postcode : DH1

Aug 22, 2019

People found this helpful0

Laura from Pat Robson & Co was always incredibly efficient and professional when dealing with any and all of my queries and concerns. She was reassuring when there was an issue with a neighbour threatening to damage my car, and stepped in to rectify the... Read Full Review

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Easy process & very ...

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4 Star Review

By : 'Ryan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE23

Aug 14, 2018

People found this helpful0

Been a tenant of pat Robson for a year now and i would recommend them. They are quick to reply to emails when you send them direct to a member of staff but it seems the email contact details on the website are dead. For example I emailed city centre to no reply but when I directly contacted an... Read Full Review

Comments on Agent Fees

Decent -

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By : Pat Robson & Co

Aug 17, 2018

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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We will investigate your comments regarding our branch ...

Jacki helped us whenever she ...

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4 Star Review

Jacki

By : 'Daniella'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE1

Jul 13, 2017

People found this helpful0

Jacki helped us whenever she could and was always friendly when asking for help. One thing I was disappointed in was not being told about the building work behind us going on all year before moving in. This isn't Jackis fault, but the company as a whole. Apart from that been helpful and friendly... Read Full Review

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By : Pat Robson & Co

Jul 25, 2017

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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the...

Very disappointed! Just want ...

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1 Star Review

By : 'h8patrob'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE5

Nov 29, 2016

People found this helpful5

Very disappointed! Just want to make money but don't care at all about their customers.... Beware of this... Read Full Review

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