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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
2.1/5, 23 Reviews
26% Recommended
75% sales valuation accuracy
33% letting valuation accuracy
60% sales fee satisfaction
22% letting fee satisfaction
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By : 'anthony'
Services : Letting(As a Owner)
Rent PCM : £1300
Would you recommend ? : No
Postcode : HP5
I don't normally post, but feel responsible for saving other prospective landlords the agony using Chancellors 'Chesham'. There has been no benefit to using Chancellors. Only Stress! There is a general lack of courtesy and care since contracts have been signed. When I had queries pertaining to charges on the account statements, I found responses very poor in detail, and at times rude and dismissive. It took 1 month for them to acknowledge a miscalculation had be made. I pointed out another possible discrepancy on the account, 2 months on and I am still waiting for a response as to whether there had been a mistake. Communication and professionalism from the team really is terrible. Unfortunately you only discover this when the property needs attention/ Management. When maintenance was needed on the property, we found the their contractor very poor. Work on the property was not completed and remained unchecked by chancellors. Despite the tenant and landlord raising the issue, chancellors ignored the complaint and negated any responsibility over the quality of their contractors work. I ended up organizing my own contractors to fix the problem more than once at a personal cost. Despite having my number they never call. Generally taking 1-2 weeks to respond to email (without any resolve). I'm a very patient and reasonable person, but everyone has a limit. Thanks
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 60% | £250,000 | £700,000 |
| Lettings | 33% | 22% | £690 | £1,300 |
Chancellors
64 The Broadway, Chesham, Buckinghamshire
HP5 1EG
01494 774343
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Dan
Nick
By : 'Grace'
Services : Sales( As a Vendor )
Sold price : £700000
Would you recommend ? : Yes
Postcode : HP5
3rd purchase via chancellors and 2nd sale. Cannot fault them at all- we had viewings booked ahead of marketing our house- they got us heaps of viewings- lots of offers and we sold our property within a week (to the first person that viewed!). Called us after every single viewing with feedback.... Read Full Review
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Callum
Richard
By : 'Mohammed'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : HP5
Callum has been really professional all through the process. He promptly facilitated the communication between the vendor and myself for booking a viewing as well as all through the offer process. He issued written confirmations of every step speedily and professionally. I'd highly recommend... Read Full Review
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By : 'SGiles'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : HP5
Chancellors have a lot of good reviews on here for buying and selling properties, which allows them to hide the fact that their property management division (Thameside) are awful. I had the misfortune of appointing them to manage my property. Instead of getting the full managed service that I paid... Read Full Review
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Jessia
By : 'T'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : HP5
I bought a house through Chancellors and they lied the entire way through the process. I bought based on a completion date of March 22. The agent agreed this was possible because the seller had completed their end and would move in with family while their house was built. March came and went. As... Read Full Review
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DANIELLE
By : 'Carla'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HP9
I wanted to write a review as I have been looking for a rental property over the last 6 weeks and dealt with lots of lettings negotiators at various different agents. Chancellors has by far been the best I have dealt with so far! Both Danielle and Ben have been very helpful and kept me updated on... Read Full Review
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Grace
By : 'Gemma'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : HP5
Once again we have been completely failed by the Chesham branch and its managers. Our previous tenants vacated the property 4 months ago. It was recommended by Chancellors that we collect a small cleaning fee for the condition that the property was left in. Despite holding the deposit, Chancellors... Read Full Review
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Grace
Gemma
By : 'SG'
Services : Letting( As a Tenant )
Rent PCM : £690
Would you recommend ? : No
Postcode : HP5
I rented from Chancellors and the below lettings reviews are 100% correct. They are a nightmare. When it suits them financially, they are nice to you. Once you sign, they are rude, constantly lie, especially Grace and Gemma. They will do anything to hold back your deposit. And will promote their... Read Full Review
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By : 'anthony'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : No
Postcode : HP5
I don't normally post, but feel responsible for saving other prospective landlords the agony using Chancellors 'Chesham'. There has been no benefit to using Chancellors. Only Stress! There is a general lack of courtesy and care since contracts have been signed. When I had... Read Full Review
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By : 'DRA'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : HP5
Dealt with chancellors when purchasing a property and i will do my best to avoid them at all costs the staff are rude and unprofessional even up to branch manager level. During a phone call with one of the managers he swore which again is unprofessional. I complained to head office who done... Read Full Review
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By : 'Dissatisfied'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HP5
Lost two rental properties because they never called to arrange viewings despite my calling and chasing and stating I'm keen to move... Read Full Review
By : Chris
Jul 18, 2018You had a lucky escape! Still waiting for my deposit back.....tick...
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By : 'David'
Services : Letting( Property Management )
Rent PCM : £1200
Would you recommend ? : No
Postcode : SL57
They are an absolute shambles everything bad the general public think about estate agents Chancellors Ascot delivers.. Shocking! Will never use again And there property management is... Read Full Review
Good
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By : 'Victoria'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £250000
Would you recommend ? : No
Postcode : HP16
I can not recommend strongly enough not to use this company. The service received has not only been a disgrace from the branches but also from the directors office who are completely incompetent at even following their own complaints procedure. The mistakes are too many to mention but the most... Read Full Review
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By : 'M'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : N9
Great team at chancellors chesham branch dynamic team and with nicholas richmond and the crew I felt like I was part of their... Read Full Review
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By : 'WeWantOurMoney'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : No
Postcode : HP5
OK for taking the rent from the tenant. Poor at paying it to the our account. Local service in Chesham OK, but it all grinds to a halt when it comes to making a simple transfer of landlord account payments. Was requested by us in late March, Today, last day in July, still awaiting any... Read Full Review
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By : 'Paul'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : HP5
Absolute shambles of an estate agent, whole office run by 20 something year olds who haven't got a clue what they're doing, told me the flat I'm in now had already gone then i rented it through another estate agent the same morning, every time I call to ask if a property is available, miraculously... Read Full Review
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By : 'annoyed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HP5
Terrible service. They passed our details to third parties despite our request to not do this. They lied about our landlord to us, and to him about us, to get money off us quicker, and though we finished our dealings with them 4 years ago, they keep emailing and phoning - and I have contacted them ... Read Full Review
extortionate given that they don't provide anything resembling a service
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Lucy
Grace
By : 'Tnash'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : HP5
After many dealings with this company I can confidently tell you collectively they represent the worst traits found in estate agents. From knowingly leaving sold or let properties as available on their website to draw you in at the start, to flatly ignoring you during and at the end of the tenancy... Read Full Review
Admin Fees originally were extortionate compared to competitors, dropped the fees by over 50% when we raised this which showed they really were just trying it on!
Admin Fees originally were extortionate compared to competitors, dropped the fees by over 50% when we raised this which showed they really were just trying it on!
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Grace
By : 'Wendy'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : HP5
I wish to say a huge thank you to Grace Curry at Chancellors Chesham for her help and dedication to her job. Our current landlord sold the property and I started a search for a new home just after Christmas (we had 4 months notice, so not a problem I thought). However, as we have 2 dogs, it was... Read Full Review
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By : 'Furious'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : HP5
Don't be fooled by their marketing. Chancellors are one of the worst estate agents around especially if you are a tenant or a landlord renting through them. I rented from them for about three years and they were a terrible hassle both to me and the owner of the house. This complaint about two... Read Full Review
Their problems are clearly due to organisational culture because looking at the reviews people are complaining the same issues. Standards are low. They focus mostly on making fast money. The property management side seems to attend only to landlords with multiple properties. Everyone else waits for months if there are problems. They need to seriously start providing a better quality of service and this may be only possible by bringing in professionals at the higher levels to change their culture.
£90 to renew a tenancy agreement. This constitutes them printing a Word document, sticking it in an envelope and mailing it. Total rip-off.
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By : 'Cisco'
Services : Letting( As a Tenant )
Would you recommend ? : No
I have been trying to rent a property through Chancellors for about 6 weeks now and I can say I am very disappointed about their services as I only have one week left until I have to move house and I still don't know if I will have a house to move into. I keep on calling this agent and she is... Read Full Review