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Chippenham, SN15
2.4/5, 13 Reviews
31% Recommended
67% sales valuation accuracy
67% letting valuation accuracy
67% sales fee satisfaction
67% letting fee satisfaction
"We met with Sara on a..."
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5 Star Review
sara
By : 'Lisa'
Services : Letting(As a Tenant)
Rent PCM : £925
Would you recommend ? : Yes
Postcode : SN11
Mar 2, 2020
People found this helpful0
We met with Sara on a Wednesday to view a property to rent after being let down (different letting agent) with a property that we were due to move into on the Friday. The property Sara showed us was amazing and she managed to get everything sorted for us so we could move as planned on the Friday! can not recommend them enough. Customer service and dedication at its best.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £0 | £0 |
| Lettings | 67% | 67% | £600 | £1,450 |
Address
Atwell Martin
65 New Road, Chippenham, Wiltshire
SN15 1ES
01249 447777
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Atwell Martin Branches (View All 7)
If only I could add 1 star. ...
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1 Star Review
Gemma
sara
By : 'pete'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : SN11
May 19, 2023
People found this helpful0
If only I could add 1 star. Didn't believe my daughter when she said she did not have a smoke alarm. Did not believe my daughter when she said she had a Combi boiler. Very rude and lots to learn about customer... Read Full Review
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pete knight said about Atwell Martin
Services : Letting( As a Tenant )Date: 19th May 2023
If only I could add 1 star. Didn't believe my daughter when she said she did not have a smoke alarm. Did not believe my daughter when she said she had a Combi boiler. Very rude and lots to learn about customer service.
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Haven’t even moved ...
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1 Star Review
By : 'Tenants'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SN14
Oct 3, 2022
People found this helpful1
Haven’t even moved in yet and rating 1 star. Finished paperwork on new tenancy months ago, and move in date as advertised online was delayed. Very little communication from Atwell team, had to chase them up every step of the way. Tenancy starting date 2 was then delayed due to cleaning... Read Full Review
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Tenants said about Atwell Martin
Services : Letting( As a Tenant )Date: 3rd Oct 2022
Haven’t even moved in yet and rating 1 star. Finished paperwork on new tenancy months ago, and move in date as advertised online was delayed. Very little communication from Atwell team, had to chase them up every step of the way. Tenancy starting date 2 was then delayed due to cleaning having to take place - given 1 week delay. (Not sure why a 1 bed flat takes 1 week to clean?) Very unhappy about this and problematic as had stuff in storage and temporary accommodation was set to expire. Not to mention taking time off work so that we can move, (and now it’s been delayed we now have no time to move because work is back on). Raised this quite strongly with the team, said they’d get back to us - and never did (of course). This was also from the general property manager I think. Now it is the week after, and apparently the cleaning is being done today - so another delay. Terrible communication and constant delays.
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Sara Slade was outstanding ...
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5 Star Review
sara
By : 'Colin'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : SN15
Nov 3, 2020
People found this helpful0
Sara Slade was outstanding when I needed help following me losing important information from my rental properties. Very friendly and helpful and an asset to the... Read Full Review
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Colin said about Atwell Martin
Services : Letting( As a Owner )Date: 3rd Nov 2020
Sara Slade was outstanding when I needed help following me losing important information from my rental properties. Very friendly and helpful and an asset to the team.
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I think the bad reviews are ...
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1 Star Review
By : 'Andy'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : SN14
Oct 16, 2020
People found this helpful3
I think the bad reviews are accurate and the good reviews are probably made up by Gemma and Sarah. I would adamantly NOT recommend this agency. We left and were dealt with by a proper working agency. We had a year of ball ache. We started with heating breakdowns, had drain backups, doors... Read Full Review
Comments (0)I think the bad reviews are accurate and the good reviews are probably made up by Gemma and Sarah. I would adamantly NOT recommend this agency. We left and were dealt with by a proper working agency.
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Andy Rogers said about Atwell Martin
Services : Letting( As a Tenant )Date: 16th Oct 2020
I think the bad reviews are accurate and the good reviews are probably made up by Gemma and Sarah. I would adamantly NOT recommend this agency. We left and were dealt with by a proper working agency.
We had a year of ball ache. We started with heating breakdowns, had drain backups, doors falling off the hinges, and vermin. The property looked nice from the outside but was being ‘managed’ by the owner who was too tight too pay for professionals and put our lives at risk with gas leaks and other issues. The LL fellow harassed my spouse to no end as well when I wasn’t around. Half the behavior was probably illegal but who wants to sue your landlord? Just don’t deal with them is my best advice to any professional working couple who want to pay their bills and live their life in peace.
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We have rented with Atwell ...
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5 Star Review
sara
Gemma
By : 'Irene'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SN11
Jun 17, 2020
People found this helpful0
We have rented with Atwell Martin lettings in Chippenham for 5 years with amazing service throughout, the last 3 months have been exceptional in understanding our predicament of COVID 19, thanks to Sara and Gemma for being absolutely fantastic in everything they do... Read Full Review
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Irene said about Atwell Martin
Services : Letting( As a Tenant )Date: 17th Jun 2020
We have rented with Atwell Martin lettings in Chippenham for 5 years with amazing service throughout, the last 3 months have been exceptional in understanding our predicament of COVID 19, thanks to Sara and Gemma for being absolutely fantastic in everything they do ?
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We met with Sara on a ...
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5 Star Review
sara
By : 'Lisa'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : SN11
Mar 2, 2020
People found this helpful0
We met with Sara on a Wednesday to view a property to rent after being let down (different letting agent) with a property that we were due to move into on the Friday. The property Sara showed us was amazing and she managed to get everything sorted for us so we could move as planned on the Friday!... Read Full Review
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Lisa Stead said about Atwell Martin
Services : Letting( As a Tenant )Date: 2nd Mar 2020
We met with Sara on a Wednesday to view a property to rent after being let down (different letting agent) with a property that we were due to move into on the Friday. The property Sara showed us was amazing and she managed to get everything sorted for us so we could move as planned on the Friday! can not recommend them enough. Customer service and dedication at its best.
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Stupid, backwards and counter ...
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1 Star Review
By : 'EM'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : SN14
Jan 8, 2020
People found this helpful1
Stupid, backwards and counter productive. We are tenants that have paid a year up front and have no end to hassles and rudeness. We decided to make a trading standards complaint. Run away run away run away... Read Full Review
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EM Tennant said about Atwell Martin
Services : Letting( As a Tenant )Date: 8th Jan 2020
Stupid, backwards and counter productive. We are tenants that have paid a year up front and have no end to hassles and rudeness. We decided to make a trading standards complaint. Run away run away run away ....
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been looking foe the right ...
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5 Star Review
sara
By : 'kirsten'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SN11
Jun 20, 2019
People found this helpful0
been looking foe the right property a while.came across attwell martin chippenham..Sara and gemma been absolutly fab.they been forthcoming and very professional same time very human(had a good laugh with both)nothing we ask was to much trouble for them.they going extra mile even since we moved... Read Full Review
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kirsten scott said about Atwell Martin
Services : Letting( As a Tenant )Date: 20th Jun 2019
been looking foe the right property a while.came across attwell martin chippenham..Sara and gemma been absolutly fab.they been forthcoming and very professional same time very human(had a good laugh with both)nothing we ask was to much trouble for them.they going extra mile even since we moved in.it sure is pleasure dealing with attwell martin .glad we went via them and met 2 special ladies that are customer orientated and friendly they love there job and it shows nothing is to much trouble for them .thank you kirsten and brian
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Incompetent and ...
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1 Star Review
Gemma
By : 'Ellie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SN15
Jun 13, 2019
People found this helpful1
Complete lack of communication. Am absolutely disgusted with how much of my deposit has been taken for things that are made up and dishonest. I was charged for a missing door handle which the letting agent themselves admitted to breaking off of the door. We were also overcharged by £300 for... Read Full Review
Comments on Agent Fees
Overpriced
Comments (0)Complete lack of communication.
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Ellie said about Atwell Martin
Services : Letting( As a Tenant )Date: 13th Jun 2019
Complete lack of communication.
Am absolutely disgusted with how much of my deposit has been taken for things that are made up and dishonest.
I was charged for a missing door handle which the letting agent themselves admitted to breaking off of the door.
We were also overcharged by £300 for another repair plus they told us the back door needed to be replaced when an independent contractor found nothing wrong with it.
Moved out 6 weeks ago and we are still waiting for our emails to be replied to and for someone at this letting agent to send our money to the deposit scheme for independent adjudication which we asked to happen weeks ago.
Avoid at all costs!!!!!!
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Useless. ...
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1 Star Review
By : 'Disappointed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB4
Aug 22, 2018
People found this helpful2
Agency that is slow, useless, PURPOSELY damaging the property. Leak in a bathroom was reported before we moved in (when we reported it - agency emailed back that they know about it) and was fixed after 2 years... but before it damaged whole floor in the bathroom which had to be replaced + lino. So... Read Full Review
Comments (0)Agency that is slow, useless, PURPOSELY damaging the property.
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Disappointed said about Atwell Martin
Services : Letting( As a Tenant )Date: 22nd Aug 2018
Agency that is slow, useless, PURPOSELY damaging the property.
Leak in a bathroom was reported before we moved in (when we reported it - agency emailed back that they know about it) and was fixed after 2 years... but before it damaged whole floor in the bathroom which had to be replaced + lino. So nice for tenants: living with rotting wooden floor and fungus growing out of it AND nice for the Landlord that instead of paying for a tiny leak had to pay for redoing the whole floor!!
So many thing were dealt with such a delay and unprofessionalism that it costed US - TENANTS such a discomfort and HUGE cost for the landlord. Many appliances that could have been fixed quickly they ignored for so long that they had to be replaced entirely.
Either tenant or a landlord... KEEP AWAY. Their laziness and incompetence will cost you your health, money AND nerves
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Rude, lazy and ...
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1 Star Review
Gemma
By : 'North'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SN14
Aug 20, 2018
People found this helpful2
I've been renting my property out through them for 5 years whilst I have been living away. They have been happy to take my monthly fee, but when it comes to actually doing any work for their fee they are unhelpful, lazy and incredibly rude. They overcharge for maintenance works and are not... Read Full Review
Comments on Agent Fees
Overpriced
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North Colerne said about Atwell Martin
Services : Letting( As a Owner )Date: 20th Aug 2018
I've been renting my property out through them for 5 years whilst I have been living away. They have been happy to take my monthly fee, but when it comes to actually doing any work for their fee they are unhelpful, lazy and incredibly rude. They overcharge for maintenance works and are not proactive in what they do. As you can see from their responses to other complaints they are even rude and childish in their responses. Definitely changing agents now and will never use again
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Went through Atwell Martin as ...
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1 Star Review
By : 'Angry'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SN1
Apr 29, 2016
People found this helpful6
Went through Atwell Martin as my friend worked there. Managed to get a good fee, however since we have been with them approx 2 years they over price all maintenance work. We had tenants at one stage and they left their ikea boxes in the garage and also a bit of the fibreglass was hanging down. They ... Read Full Review
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Angry landlords said about Atwell Martin
Services : Letting( As a Owner )Date: 29th Apr 2016
Went through Atwell Martin as my friend worked there. Managed to get a good fee, however since we have been with them approx 2 years they over price all maintenance work. We had tenants at one stage and they left their ikea boxes in the garage and also a bit of the fibreglass was hanging down. They want to charge us �250 to clean it all out. My husband and I went to investigate and we managed to get it cleaned out in half a day! They continue to carry out work and repairs without any authority from us the landlords! I am currently seeking another company that I can rent with... If you value your money do not rent with Atwell Martin..
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My principal concern is the ...
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3 Star Review
By : 'RippedOffLandlord'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : TA6
Apr 9, 2014
People found this helpful4
My principal concern is the costs of repairs, which have been crippling me. I have no reason to doubt that the work needed doing - or evidence that it was done badly - but their contractors seem to charge way beyond the going rate. There have been some outrageous costs, such as GBP804 to replace a... Read Full Review
What agent could do to change your mind?
Maintenance companies will often inflate their costs expecially if they think that the landlord wil not even notice or care. Atwell Martin should aim to to get vaue for money for their client (the landlord). It takes jsut two minutes to Google and find our the going rate for white goods. They are lazy in the extreme making no effort to ensure quote is reasonable. This is the reason I am leaving them. If they gave evidence of challengin their maintenance companies I might reconsider. However, every alternative letting agent I have contacted so far has lower charges, so they\'d probably have to lower their charges a little to keep me.
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RippedOffLandlord said about Atwell Martin
Services : Letting( As a Owner )Date: 9th Apr 2014
My principal concern is the costs of repairs, which have been crippling me. I have no reason to doubt that the work needed doing - or evidence that it was done badly - but their contractors seem to charge way beyond the going rate. There have been some outrageous costs, such as GBP804 to replace a washer/dryer. I have contacted several letting agents to ask how much they would charge and they awere all astounded at that cost. Complained to director but he does not seem to care. I'm in the process of taking my business away from them on that property. On another property they have just given me a quote of GBP204 to replace a mains smoke detector. I got my own quote for purchase and an electrician to fix it - just GBP 75. A saving of GBP129. Would be interested to see postings from other landlords on their repairs.
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