If only I could add 1 star. Didn't believe my daughter when she said she did not have a smoke alarm. Did not believe my daughter when she said she had a Combi boiler. Very rude and lots to learn about customer... Read Full Review

Haven’t even moved in yet and rating 1 star. Finished paperwork on new tenancy months ago, and move in date as advertised online was delayed. Very little communication from Atwell team, had to chase them up every step of the way. Tenancy starting date 2 was then delayed due to cleaning... Read Full Review

Sara Slade was outstanding when I needed help following me losing important information from my rental properties. Very friendly and helpful and an asset to the... Read Full Review

I think the bad reviews are accurate and the good reviews are probably made up by Gemma and Sarah. I would adamantly NOT recommend this agency. We left and were dealt with by a proper working agency. We had a year of ball ache. We started with heating breakdowns, had drain backups, doors... Read Full Review

We have rented with Atwell Martin lettings in Chippenham for 5 years with amazing service throughout, the last 3 months have been exceptional in understanding our predicament of COVID 19, thanks to Sara and Gemma for being absolutely fantastic in everything they do... Read Full Review

We met with Sara on a Wednesday to view a property to rent after being let down (different letting agent) with a property that we were due to move into on the Friday. The property Sara showed us was amazing and she managed to get everything sorted for us so we could move as planned on the Friday!... Read Full Review

Stupid, backwards and counter productive. We are tenants that have paid a year up front and have no end to hassles and rudeness. We decided to make a trading standards complaint. Run away run away run away... Read Full Review

been looking foe the right property a while.came across attwell martin chippenham..Sara and gemma been absolutly fab.they been forthcoming and very professional same time very human(had a good laugh with both)nothing we ask was to much trouble for them.they going extra mile even since we moved... Read Full Review

Complete lack of communication. Am absolutely disgusted with how much of my deposit has been taken for things that are made up and dishonest. I was charged for a missing door handle which the letting agent themselves admitted to breaking off of the door. We were also overcharged by £300 for... Read Full Review

Agency that is slow, useless, PURPOSELY damaging the property. Leak in a bathroom was reported before we moved in (when we reported it - agency emailed back that they know about it) and was fixed after 2 years... but before it damaged whole floor in the bathroom which had to be replaced + lino. So... Read Full Review

I've been renting my property out through them for 5 years whilst I have been living away. They have been happy to take my monthly fee, but when it comes to actually doing any work for their fee they are unhelpful, lazy and incredibly rude. They overcharge for maintenance works and are not... Read Full Review

Went through Atwell Martin as my friend worked there. Managed to get a good fee, however since we have been with them approx 2 years they over price all maintenance work. We had tenants at one stage and they left their ikea boxes in the garage and also a bit of the fibreglass was hanging down. They ... Read Full Review

My principal concern is the costs of repairs, which have been crippling me. I have no reason to doubt that the work needed doing - or evidence that it was done badly - but their contractors seem to charge way beyond the going rate. There have been some outrageous costs, such as GBP804 to replace a... Read Full Review