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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.3/5, 108 Reviews
87% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
94% letting fee satisfaction
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By : 'I'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : RH6
We rented a property from James Dean in October 2018. We have just moved out and despite renting numerous properties across the UK James Dean have been the worst agent we could have chosen. There are many examples of how we feel robbed for every last penny, but in particular it was the deductions from our deposit for the cleanliness of the property. To explain, when we moved in the bedroom especially was revolting, the mattress was stained and there was even dirty underwear left on the floor, the whole place was filthy (even though it was meant to be clean to a professional standard before we moved in). It took James Dean and the Landlord 5 months to replace the mattress and redecorate the bedroom, we were living in disgusting conditions the rest of the time, to the point where we purchased our own bed and moved into the dining room. Throughout the whole tenancy period we had issues with poor service and response from James Dean and they even accused us very aggressively of subletting and not paying or rent (neither of which were true). When we moved out of the property, it was spotless as I had cleaned it for 5 days and we had a professional window cleaner and carpet cleaner. I was present when the inventory check took place and the representative from Blinc informed me that it was “cleaner than when you moved in”. You can imagine our shock when the report came through and James Dean informed us they would get a professional cleaner in and deduct it from our deposit. This completely contradicted what Blinc had told me and took no consideration for the state of the house when we moved in. Kayley at James Dean who was dealing with it showed zero understanding for the circumstances which was so disappointing after we had only ever been reasonable tenants and looked after the property very well. The way we were treated saddens me very much as we were absolutely cornered and felt utterly robbed. In the end we returned to the property to deal with a couple of minor issues (such as dust on the skirting board). We were charged £60 for another inventory check to be done. We were also charged £85 for the first inventory check, make sure this is not in your contract as the law has now changed and it is the LANDORDS RESPONSIBILITY to carry out the inventory check. We were utterly cornered and we feel we were taken for every penny by James Dean and they only ever behaved in an unprofessional and disgusting manner.
No procedure set.
Last updated at 1/3/2023, 8:37:46 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £155,000 | £792,000 |
| Lettings | 100% | 94% | £900 | £2,300 |
James Dean
66 Victoria Road, Horley, Surrey
RH6 7PZ
01293 784411
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Robert
By : 'David'
Services : Sales( As a Vendor )
Sold price : £335000
Would you recommend ? : Yes
Postcode : RH6
We put the house on the market with James Dean and within a week had a full and final offer at above the expected price. From beginning to end Rob Bailey handing the marketing, sales and liaison very professionally and we were able to exchange and complete within 8 weeks including the Christmas... Read Full Review
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Katie
By : 'Julie'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : RH6
I've been a tenant for 7 years managed by James Dean I gave a long list to there property management section (Katie) yesterday and next the next day I've had two guys in my flat sorting everything I can't recommend James Dean enough, I'm so impressed. Over the years... Read Full Review
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Robert
By : 'David'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH6
Even though we decided, in the end, not to put our house on the market, Rob Bailey was very helpful, honest and patient and didn’t pressure us at any point. We would definitely recommend and will contact James Dean in the future when we do want to... Read Full Review
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James
Robert
By : 'Donna'
Services : Sales( As a Vendor )
Sold price : £435000
Would you recommend ? : Yes
Postcode : RH6
I sold my house through James Dean. Kathryn Diprose worked really hard on my sale and overall they are a great team, including Rob and... Read Full Review
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James
By : 'gabriel'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : RH6
We have been letting our properties through James Dean for around 10 years. Throughout that time they have proved to be the most excellent choice. They have never failed to give us less than 100% effort and expertise. Shortly, we will be no longer letting our flats for the next year or so but we... Read Full Review
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By : 'I'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RH6
We rented a property from James Dean in October 2018. We have just moved out and despite renting numerous properties across the UK James Dean have been the worst agent we could have chosen. There are many examples of how we feel robbed for every last penny, but in particular it was the... Read Full Review
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By : 'Horley1'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RH5
Genuinely unpleasant to deal with. Ignore emails and phone calls and go back on previously stated policies at will. Only redeeming feature is day to day property admin is done through the landlord who is honestly great. However, I would never again come to James Dean for property... Read Full Review
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Chantelle
By : 'Jessica'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RH6
I just wanted to say how incredible James Dean, but especially Chantelle, was with us finding, securing and moving us in to our new property. From day one Chantelle stayed in constant contact with us answering any questions we had (which were a lot as we were new to renting) without any hesitation... Read Full Review
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Chantelle
By : 'Victoria'
Services : Letting( As a Owner )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : RH6
We recently Let a property through James Dean, Horley the process was efficiently managed by Chantelle. We were kept fully informed of the progress and it was a seamless... Read Full Review
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Chantelle
By : 'Abbie'
Services : Letting( As a Tenant )
Rent PCM : £1175
Would you recommend ? : Yes
Postcode : RH6
We had previously had a bad experience with Choices. However it was a totally different experience here, Chantelle was... Read Full Review
Reasonable
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Robert
By : 'Trevor'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH6
We were very pleased by the service provided by James Dean however, we feel we should highlight the excellent customer service provided by Robert Bailey. We feel that Robert exceeded all our expectations throughout the entire process and was instrumental in securing our dream retirement home. We... Read Full Review
We found the fees to be very competitive for such an excellent service.
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By : 'Miss'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RH6
I couldn't recommend James Dean enough. We have received such excellent service - Sadie especially was always so professional, friendly and extremely helpful and has made the process of buying our first property a very calm and enjoyable one, so thank... Read Full Review
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By : 'David'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RH6
Always punctual and polite. Answered any questions we asked and told us information we did'nt know. Was always ready to let us take another viewing if we required... Read Full Review
Does not apply as we were buying.
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By : 'Paul'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH6
James Dean were unlike other estate agents used previously, as they really do work for the customer. This was especially true of Sadie who handled our sale and purchase; she was honest and efficient, nothing was too much trouble for her and would always look to go the extra mile to get sale agreed ... Read Full Review
Competitive fees
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Robert
By : 'Jon'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH6
We put our property on the market in mid-2016. At the time the Property Market was not exactly buoyant! But we had found a house that we wanted to buy, so a sale of our house was essential. At the time, we obtained quotations from three local Estate Agents and found James Dean to be very... Read Full Review
James Deans Fees were highly competitive
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Robert
By : 'Happy'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RH6
From start to finish we received a really professional service. Our situation was turning out to be a bit of a nightmare for us but Rob could see our situation a did everything possible to make our life much easier. He and his team were certainly prepared to go that extra mile on our behalf. We... Read Full Review
Reasonably priced.
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By : 'Tom'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RH6
The agents were always very approachable and understanding. We were first time buyers and they helped us through the process nicely. They did make a few mistakes with information given to us regarding the purchase and also made a mistake with the initial offer we made. However they did resolve this ... Read Full Review
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By : 'Varun'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH6
JamesDean were fantastic. They had a professional but approachable attitude towards my house sale. Sadie in particular was very proactive, and took the initiative to help move things along and a good pace. Responses to emails were lightening fast, and everything was addressed promptly. I'd... Read Full Review
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By : 'Patricia'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RH6
Buying a second property seemed like a daunting prospect. However, I cannot fault James Dean Estate Agents in Horley, particularly the professionalism and courtesy of Marcus Pollett. Marcus walked me through the process and the attention to detail and prompt response to emails has been... Read Full Review
Management fees are good
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By : 'Jason'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : RH6
We have had a good experience with James Dean over the past 18 months but would like to call out Marcus specifically as his dedication, professionalism and customer service is brilliant. Whenever we have an issue, I know I can rely on Marcus to help resolve. Marcus went above and beyond in a... Read Full Review
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