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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 167 Reviews
99% Recommended
100% sales valuation accuracy
96% letting valuation accuracy
100% sales fee satisfaction
95% letting fee satisfaction
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Stefan
By : 'Chris'
Services : Letting(As a Owner)
Rent PCM : £890
Would you recommend ? : Yes
Postcode : KT5
A very professional team offering a great service. Would highly recommend. Helped me find a tenant for my property in Tolworth.
Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers\' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c\/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk
Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk
Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a \"without prejudice\" basis to avoid late-payment charges and\/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 11/8/2017, 10:41:26 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £50,000 | £640,000 |
| Lettings | 96% | 95% | £750 | £2,700 |
Goodfellows
2 Ewell Road, Cheam Village, Greater London
SM3 8BU
020 8643 5252
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Beckie
By : 'Manoj'
Services : Letting( As a Tenant )
Rent PCM : £2700
Would you recommend ? : Yes
Postcode : SM2
Excellent commitment, smooth process and great communication. Topaz and Beckie have been of great help in finding rental property in a short period of... Read Full Review
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Stefan
By : 'CPM'
Services : Sales( As a Vendor )
Sold price : £360000
Would you recommend ? : Yes
Postcode : SM1
Estate Agents Estate agent stereotypes exist for a reason, many of the agents we looked at when trying to sell our property fell into this category. Then we found Goodfellows. The team at Goodfellows Cheam, Stefan, Sabrina, and Lorraine were fantastic throughout the whole process of selling... Read Full Review
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Beckie
By : 'Claire'
Services : Letting( As a Owner )
Rent PCM : £975
Would you recommend ? : Yes
Postcode : SM5
The lettings team at Cheam are amazing. I have used Goodfellows in Cheam many times before and they have never let me down with finding excellent tenants. This time I was helped my Mae and Becki. Both girls are equally excellent. Mae kept me up to date with progress, offers, details of... Read Full Review
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By : 'Ivan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM1
I want to express my endless gratitude for Lillian's professional work! From the office in Cheam! Of course, it is these qualities of the staff in the real estate agencies that make us, their clients happy and calm! Lillian - continue in this... Read Full Review
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By : 'Mark'
Services : Sales( As a Buyer )
Sold price : £478000
Would you recommend ? : Yes
Postcode : SM3
Sabrina and the team were very professional in dealing with both our property sale and purchase . They made a stressful time painless and dealt quickly with any Conveyancing problems that we encountered. We would definitely recommend... Read Full Review
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Stefan
By : 'JackieH'
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : SM3
Where to start....? Firstly, I would say the whole team are extremely friendly. Stefan valued our property and gave me what I considered to be honest and necessary feedback. He called when he said he would and gave me all the information needed. We decided to go with Goodfellows, and I’m... Read Full Review
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By : 'DN'
Services : Sales( As a Vendor )
Sold price : £280000
Would you recommend ? : Yes
Postcode : SM3
Thanks to everyone especially Sabrina regarding sale of flat. For keeping us updated at all times and for her help with... Read Full Review
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Stefan
By : 'Emma'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SM
We received a 5* service from Sabrina and Stefan at Goodfellows. From start to finish they were attentive to our needs and proactive in their approach (on both our sale and purchase). Estate agents often get a bad name, but Goodfellows in Cheam really set themselves apart from the competition.... Read Full Review
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By : 'Mrs'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT17
Kelly Burton our property manager is great. If ever I have to get in contact she has been prompt on her reply and extremely... Read Full Review
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Stefan
By : 'Chris'
Services : Letting( As a Owner )
Rent PCM : £890
Would you recommend ? : Yes
Postcode : KT5
A very professional team offering a great service. Would highly recommend. Helped me find a tenant for my property in... Read Full Review
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Stefan
By : 'Anna'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SM3
We would like to thank Stefan for keeping us sane during a very stressful move, he remained upbeat, helpful beyond what was is expected from an estate agent &... Read Full Review
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Stefan
By : 'Sandra'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM3
We cannot thank the team at Goodfellows enough. They were all so very helpful, professional, respectful, always on hand to answer any questions. They made the whole process a stress free process. We would highly recommend Goodfellows to anyone thinking if... Read Full Review
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By : 'Kerry'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM3
We found ourselves unexpectedly having to move from our rented property after some years and it’s been quite a shock as we were told the week before to renew for another year no problems - Louise reader at Cheam branch has been fantastic and very efficient and quick with paper so that a... Read Full Review
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By : 'anthony'
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : SM2
Good, honest, friendly service from all three ladies I dealt with who kept on searching to find the best tenant. Mandy was the first point of contact and we set a monthly rent of £900 After that I dealt with Louise and Maria to visit the property, again very professional ladies. All in ... Read Full Review
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By : 'Nasrin'
Services : Letting( As a Tenant )
Rent PCM : £2600
Would you recommend ? : Yes
Postcode : SM2
Once I had found the property I contacted Goodfellows and spoke to Maria. I explained my situation and why I was in hurry to move. Maria was very helpful and efficient. She was constantly in contact with me and we were in the property within a very short... Read Full Review
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By : 'Louise'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM2
I would like to thankyou Cheam branch especially Louise and Mandy sue frape all staff great service and very helpful... Read Full Review
Great
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Stefan
By : 'Tim'
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : SM39
I would like to thank the Cheam branch, especially Stefan for great service and help throughout the sale of the... Read Full Review
Ok
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By : 'Kieran'
Services : Letting( As a Owner )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : KT19
I have recently let my flat through the Cheam Village Goodfellows Branch. I can not speak highly enough of Maria and the team. They found me the perfect tenant, were very professional, friendly and attentive. Kept me updated the whole way through the process and found a tenant very... Read Full Review
Very reasonable
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By : 'Hameed'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SM6
Louise was was very attentive to our need as landlords considering we were renting our own home. She and her team at Fine and Country swiftly got us a professional family who we feel were ideally suited to our... Read Full Review
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By : 'From'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM2
Katie made us feel very welcoming. She answered our queries in the most professional way. We were very happy with the way she handled everything. Katie is and will be an asset to which ever organisation she works for. I wish her all the very best for her future endeavours...Keep up the good work... Read Full Review
Reasonably good.
