By : 'Debbie' Services : Sales(As a Vendor) Sold price : £365000 Would you recommend ? : Yes Postcode : SS11
Jul 26, 2020
People found this helpful0
We chose Douglas Allen to sell my late mum's property after meeting with the branch manager Stuart Pass and finding him knowledgeable, personable and enthusiastic. We had some initial problems with our solicitor and Stuart dealt with these professionally. Due to the lockdown situation we didn't have as much contact with the agents as we would of liked but after mentioning this, Natasha kept to her word and updated us on a weekly basis. We would happily recommend this company!
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By : 'Maisa' Services : Sales( As a Vendor ) Sold price : £375000 Would you recommend ? : Yes Postcode : SS11
Apr 15, 2024
People found this helpful0
The current team at the Wickford branch, headed by Alex Harding and including Caroline, Demi, Lucy and others, is a great asset to this estate agency. They are all epitome of effectiveness, professionalism and all with swift actions and updates.
They work quite well and deserve every penny of... Read Full Review
Services : Sales( As a Vendor )Date: 15th Apr 2024
The current team at the Wickford branch, headed by Alex Harding and including Caroline, Demi, Lucy and others, is a great asset to this estate agency. They are all epitome of effectiveness, professionalism and all with swift actions and updates. They work quite well and deserve every penny of their commission. My house only had its first offer after I signed up with Alex. Well done for a great job. I certainly would recommend them to anyone who needs to sell. '
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Although my property is not ...
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By : 'Sue' Services : Online Auctions Would you recommend ? : Yes Postcode : SS12
Apr 7, 2024
People found this helpful0
Although my property is not sold yet I'm confident Douglas Allen will get me over the line . They are friendly no matter who you speak to . Efficient and what is so important - they keep you in the loop of all viewings, comments from potential buyers and of exactly what's going on... Read Full Review
Although my property is not sold yet I'm confident Douglas Allen will get me over the line . They are friendly no matter who you speak to . Efficient and what is so important - they keep you in the loop of all viewings, comments from potential buyers and of exactly what's going on without me having to call them to find out .
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Worked ...
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Natasha
By : 'Steve' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SS11
Jan 29, 2024
People found this helpful0
Selling our house turned out to be a long complicated affair. The team at Douglas Allen did everything they could to keep us reassured and that we were completely up to date with all details.
Special thanks to Natasha who kept pushing despite my misgiving's at times.
A never give up... Read Full Review
Services : Sales( As a Vendor )Date: 29th Jan 2024
Selling our house turned out to be a long complicated affair. The team at Douglas Allen did everything they could to keep us reassured and that we were completely up to date with all details. Special thanks to Natasha who kept pushing despite my misgiving's at times. A never give up attitude. Thank you.
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We sold our property under ...
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terr
Natasha
By : 'Kuldip' Services : Online Auctions Sold price : £310000 Would you recommend ? : Yes Postcode : SS11
Oct 8, 2023
People found this helpful0
We sold our property under difficult personal circumstances and the team at Douglas Allen were compassionate and professional in their advice and understanding of our situation. The sale coincided with the recent period of rapid interest rate rises and property selling prices dropping, a daunting... Read Full Review
We sold our property under difficult personal circumstances and the team at Douglas Allen were compassionate and professional in their advice and understanding of our situation. The sale coincided with the recent period of rapid interest rate rises and property selling prices dropping, a daunting combination. Not so with the sales team. (Alex, Terry, Natasha, Caroline and the Manager Stephen Ford) each and everyone held our hands through the seamless process and gave us confidence.. None of our queries fell on deaf ears and nothing was too much trouble. They are the complete professional package. Well done you guys and gals! Thank you, Kuldip&Brian
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Fab service from Phoebe and ...
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5 Star Review
Stuart
Pamela
By : 'Kathy' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : CM19
Apr 28, 2023
People found this helpful0
Fab service from Phoebe and Stuart, Nothing was too much trouble, viewings arranged at short notice, would recommend this branch., very... Read Full Review
Fab service from Phoebe and Stuart, Nothing was too much trouble, viewings arranged at short notice, would recommend this branch., very knowledgeable.
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Currently using Douglas Allen ...
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Terry
By : 'NS' Services : Letting( Accounts ) Would you recommend ? : Yes Postcode : SS4
Feb 9, 2023
People found this helpful0
Currently using Douglas Allen to find my perfect first home and Terry has been incredibly helpful and enthusiastic towards my search! First viewing we went to, he was knowledgeable about the property, answered any questions we had and followed up a few days later to hear our thoughts! Thanks for... Read Full Review
Currently using Douglas Allen to find my perfect first home and Terry has been incredibly helpful and enthusiastic towards my search! First viewing we went to, he was knowledgeable about the property, answered any questions we had and followed up a few days later to hear our thoughts! Thanks for your help :-)
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From initial phone call to ...
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Natasha
Stuart
By : 'Sally' Services : Sales( As a Vendor ) Sold price : £180000 Would you recommend ? : Yes Postcode : SS11
Feb 7, 2023
People found this helpful0
From initial phone call to booking valuation, to completion of sale,felt confident and in very capable hands Stuart and Natasha at the wickford branch were more than helpful and relieved the... Read Full Review
From initial phone call to booking valuation, to completion of sale,felt confident and in very capable hands Stuart and Natasha at the wickford branch were more than helpful and relieved the stress
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Really happy with the service ...
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5 Star Review
Terry
By : 'Zena' Services : Online Auctions Would you recommend ? : Yes Postcode : SS11
Dec 8, 2022
People found this helpful0
Really happy with the service from the team - Douglas Allen Wickford, have provided. Especially Terry Holding, he has been really communicative and has happily answered any questions we've had regarding our first house purchase. Terry has an easy and relaxed manner, not at all pushy. I felt... Read Full Review
Really happy with the service from the team - Douglas Allen Wickford, have provided. Especially Terry Holding, he has been really communicative and has happily answered any questions we've had regarding our first house purchase. Terry has an easy and relaxed manner, not at all pushy. I felt at ease whilst viewing the property for the first time and the second time with my partner. Also, he answered all of my questions regarding the property and its history and help with any of our inquiries.
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Cant Fault ...
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5 Star Review
Stuart
By : 'Lisa' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SS12
Aug 14, 2022
People found this helpful0
Used Douglas Allen to sell our property as we knew they had a branch local and already knew their service was better than Temme English.
Met with the Branch Manager Stuart Pass and he immediately put me at ease with everything in our home. Him and his team worked fast and our house was on the... Read Full Review
Services : Sales( As a Vendor )Date: 14th Aug 2022
Used Douglas Allen to sell our property as we knew they had a branch local and already knew their service was better than Temme English.
Met with the Branch Manager Stuart Pass and he immediately put me at ease with everything in our home. Him and his team worked fast and our house was on the market within days. A massive shout out to Jaz at Douglas Allen who deserves a promotion for the hard work she put in to sell our house was second to none Constant contact all throughout, which is all i could ever ask for.
A++ Service
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Stuart
Natasha
By : 'Debbie' Services : Sales( As a Vendor ) Sold price : £365000 Would you recommend ? : Yes Postcode : SS11
Jul 26, 2020
People found this helpful0
We chose Douglas Allen to sell my late mum's property after meeting with the branch manager Stuart Pass and finding him knowledgeable, personable and enthusiastic. We had some initial problems with our solicitor and Stuart dealt with these professionally. Due to the lockdown situation we... Read Full Review
Services : Sales( As a Vendor )Date: 26th Jul 2020
We chose Douglas Allen to sell my late mum's property after meeting with the branch manager Stuart Pass and finding him knowledgeable, personable and enthusiastic. We had some initial problems with our solicitor and Stuart dealt with these professionally. Due to the lockdown situation we didn't have as much contact with the agents as we would of liked but after mentioning this, Natasha kept to her word and updated us on a weekly basis. We would happily recommend this company!
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Overall positive ...
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5 Star Review
By : 'Donna.' Services : Sales( As a Vendor ) Sold price : £257500 Would you recommend ? : Yes Postcode : SS12
Jun 16, 2019
People found this helpful0
The team at Wickford have recently sold my 2 bedroom house for me. The experience was a positive one from start to finish. Every team member were helpful, positive and driven to sell my property. Thank you Stuart, Christy and... Read Full Review
Services : Sales( As a Vendor )Date: 16th Jun 2019
The team at Wickford have recently sold my 2 bedroom house for me. The experience was a positive one from start to finish. Every team member were helpful, positive and driven to sell my property. Thank you Stuart, Christy and Spencer.
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1 Star Review
By : 'DS' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SS12
Jun 5, 2019
People found this helpful4
Unfortunately I believed what the branch manager said Douglas Allen would do to promote and sell my property. In reality it all comes down to the price of your property with them and the constant calls to lower the price to get the sale. They stopped giving feedback after a while. The property went ... Read Full Review
Unfortunately I believed what the branch manager said Douglas Allen would do to promote and sell my property. In reality it all comes down to the price of your property with them and the constant calls to lower the price to get the sale. They stopped giving feedback after a while. The property went missing from all websites for a week which they didn't even notice so shows they do not monitor visitor traffic. They also completely ignore questions in emails. They charge one of the highest commission fees so don't do what I did and think you get for what you pay. You don't. Avoid!
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Poor customer service, ...
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1 Star Review
By : 'Anon' Services : Sales( As a Vendor ) Would you recommend ? : No Postcode : SS
Mar 10, 2016
People found this helpful7
Poor customer service, extreamly poor progression management, missed finding out some really important information about potential buyers and their situation until its too late to pull out of what has become a horrendous sale. Lack of ownership and just well below... Read Full Review
Services : Sales( As a Vendor )Date: 10th Mar 2016
Poor customer service, extreamly poor progression management, missed finding out some really important information about potential buyers and their situation until its too late to pull out of what has become a horrendous sale. Lack of ownership and just well below expectations.
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I had the misfortune to deal ...
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By : 'Disgusted' Services : Sales( As a Buyer ) Would you recommend ? : No Postcode : CM3
Mar 21, 2014
People found this helpful10
I had the misfortune to deal with Douglas Allen in wickford as I wanted to purchase a repossession which they were managing. They are dishonest and told me blatant lies, costing me a significant amount of money and extreme distress. Steer clear of them. If you have no option but to deal with them... Read Full Review
I had the misfortune to deal with Douglas Allen in wickford as I wanted to purchase a repossession which they were managing. They are dishonest and told me blatant lies, costing me a significant amount of money and extreme distress. Steer clear of them. If you have no option but to deal with them then please do not put your faith in them. They are a total disgrace to the industry.
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I found the agent very ...
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5 Star Review
Kirsty
By : 'Nuala' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SS11
Nov 27, 2013
People found this helpful2
I found the agent very helpful and committed to the task of selling my property. I will have no hesitation in contacting him if I sell my next property.
I also found the office staff very polite and... Read Full Review
Services : Sales( As a Vendor )Date: 27th Nov 2013
I found the agent very helpful and committed to the task of selling my property. I will have no hesitation in contacting him if I sell my next property.
I also found the office staff very polite and helpful
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After dealing with a number ...
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5 Star Review
Natasha
By : 'Laura' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : SS12
Nov 19, 2013
People found this helpful1
After dealing with a number of parties Natasha was by far the most professional and efficient person I dealt with throughout the buying process. Being a new buyer, she went out of her way to explain everything in great detail, she was patient and understanding and kept me in the loop where... Read Full Review
After dealing with a number of parties Natasha was by far the most professional and efficient person I dealt with throughout the buying process. Being a new buyer, she went out of her way to explain everything in great detail, she was patient and understanding and kept me in the loop where necessary. Thank you for your help it was much appreciated!
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Laura, I really appreciate your feedback, it is always our aim to ensure that you are kept up to date and informed of everything needed. We remember that dealing with the sales process that being...
James arrived at our property ...
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James
By : 'James' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SS12
Sep 9, 2013
People found this helpful1
James arrived at our property in a timely fashion and was very professional during our first meeting, he had already provided us with a welcome pack so we were ready and could prepare questions for him. James was very thorough and extremely knowledgeable with regards to our property and similar... Read Full Review
James arrived at our property in a timely fashion and was very professional during our first meeting, he had already provided us with a welcome pack so we were ready and could prepare questions for him. James was very thorough and extremely knowledgeable with regards to our property and similar houses, his valuation was very good and dynamic approach led us to sign up to have James market our property. James was always around to take our calls and more importantly provided us with good feedback within days of a viewing. James sold our property at a fair price that we were very happy with, his after sales care and attention to detail has led me to recommend him to friends and family members. James was very reliable and we could not have hoped for a better agent.
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Hi James,
Thank you for your kind feedback, it is always a pleasure to see appreciation of not only the way we work but that regular contact and updates are recieved. As a company we alwyas strive...
Natasha was fantastic with ...
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5 Star Review
Natasha
Kirsty
By : 'Cherie' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : RM11
Jul 27, 2013
People found this helpful1
Natasha was fantastic with the selling of my property.
It was not a straight forward sale as I live in New Zealand and the time difference made it very difficult .
I had a tenant who was not willing to move out .
We had to go to court to get her to move out. Natasha liaised with the buyers and... Read Full Review
Services : Sales( As a Vendor )Date: 27th Jul 2013
Natasha was fantastic with the selling of my property. It was not a straight forward sale as I live in New Zealand and the time difference made it very difficult . I had a tenant who was not willing to move out . We had to go to court to get her to move out. Natasha liaised with the buyers and my self in a very professional manner. She always answered any queries or concerns promptly . She was a star and very easy to talk to. After nearly eight months we are finally completed I couldn't have got through all the hassle and upset without Natasha reassurance . A job well done. Thank you so much Natasha :-)
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i started looking for a ...
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James
By : 'Jake' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : SS11
Jan 20, 2013
People found this helpful7
i started looking for a property about a month ago, being my first time i didn't really know what i was suppose to do i had dealt with a few agents and they were very vague and unhelpful. James however at Douglas Allen was fantastic. He explained exactly what i needed to know when it came to... Read Full Review
i started looking for a property about a month ago, being my first time i didn't really know what i was suppose to do i had dealt with a few agents and they were very vague and unhelpful. James however at Douglas Allen was fantastic. He explained exactly what i needed to know when it came to choosing a property and finance, he went over the cost of moving things i didn't even thing about. he then spent time with me choosing a property. he also phoned me regularly with updates of new properties until finally he found me the perfect property. i would just like to say thank you to James and all the team at the wickford branch
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SInce the moment Nina came ...
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Nina
By : 'G.Haines' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SS12
Dec 17, 2012
People found this helpful5
SInce the moment Nina came round my house to value my property, she was fantastic, very professional and really went the extra mile. She rang me before the valuation took palce asked me a few question and introuduced herself, she then turned up with details of properties in the area i was looking.... Read Full Review
Services : Sales( As a Vendor )Date: 17th Dec 2012
SInce the moment Nina came round my house to value my property, she was fantastic, very professional and really went the extra mile. She rang me before the valuation took palce asked me a few question and introuduced herself, she then turned up with details of properties in the area i was looking. I decided this was the agent for me and the guys in the office were very good at getting people round striaght away and my property sold in no time. Just want to say thank you for all of their hard work and making this move quick and easy.
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