The UK's Largest Customer Review Website for the Property Industry
Portslade, Brighton BN41
4.8/5, 195 Reviews
97% Recommended
98% sales valuation accuracy
89% letting valuation accuracy
99% sales fee satisfaction
86% letting fee satisfaction
THE BEST ESTATE AGENCY IN THE SOUTH EAST 2020 AWARDS WINNERS \/ THE SMALL LETTINGS AGENCY IN THE UK 2020 AWARD WINNERS \/ RATED EXCEPTIONAL IN THE BEST ESTATE AGENTS GUIDE 2020
The Brighton, Hove and Portslade Property Experts.
Sawyer & Co. are market leaders in the city with a
strong reputation for in
tegrity and local knowledge.
Standing out from the crowd with a clear and
constant focus on providing the highest levels of
customer experience, our aim is clear - to be better
than our competitors in every way.
We pride ourselves on doing things differently
We receive more customer satisfaction reviews
than any other agency in the area giving a clear
indication that we deliver on our promises.
"Absolutely outstanding..."
Share On : 
5 Star Review
By : 'Samantha'
Services : Sales(As a Buyer)
Sold price : £30000
Would you recommend ? : Yes
Postcode : BN41
Aug 26, 2020
People found this helpful0
Absolutely outstanding service from start to finish! As first time Buyers We had no idea what we were doing and sewer and co made it so easy! Found us our ideal property and we couldn’t be happier Thank you so much!
Was this helpful?:
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Julie Mullard
Donna Rix-Martin
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 99% | £30,000 | £4,580,000 |
| Lettings | 89% | 86% | £825 | £1,750 |
Areas covered
- BN3
- BN41
- BN42
- BN43
Address
Sawyer & Co Estate Agents and Letting Agents
10 Station Road, Brighton, East Sussex
BN41 1GA
01273 383830
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Sawyer & Co Estate Agents and Letting Agents Branches (View All 4)
No Branch Video found...
Property management ...
Share On :
5 Star Review
By : 'Alex'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : BN41
Mar 24, 2022
People found this helpful0
I am a landlord and have full management Service with Sawyer&Co. Spyros Jensen is my property manager. His communication is outstanding and willingness to keep me update span beyond his normal work hours. He is an asset to the... Read Full Review
Comments (0)
I am a landlord and have full management Service with Sawyer&Co.
Was this helpful?:
Alex said about Sawyer & Co Estate Agents and Letting Agents
Services : Letting( As a Owner )Date: 24th Mar 2022
I am a landlord and have full management Service with Sawyer&Co.
Spyros Jensen is my property manager.
His communication is outstanding and willingness to keep me update span beyond his normal work hours.
He is an asset to the company.
The UK's Largest Customer Review Website for the Property Industry
Sold my flat really quickly ...
Share On :
5 Star Review
Lara
By : 'Julie'
Services : Sales( As a Vendor )
Sold price : £325000
Would you recommend ? : No
Postcode : BN1
Feb 26, 2022
People found this helpful0
Sold my flat really quickly kept up to speed with all offers that I received, Lucy Cratchley my dedicated Sales progressor has been absolutely great in helping through to Exchange, certainly would recommend Sawyer & Co Great... Read Full Review
Comments (0)Sold my flat really quickly kept
Was this helpful?:
Julie Mullard said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Vendor )Date: 26th Feb 2022
Sold my flat really quickly kept
up to speed with all offers that
I received, Lucy Cratchley my
dedicated Sales progressor has
been absolutely great in helping
through to Exchange, certainly
would recommend Sawyer &
Co Great service
The UK's Largest Customer Review Website for the Property Industry
Agent was prompt and ...
Share On :
5 Star Review
By : 'Kristin'
Services : Online Auctions
Sold price : £535000
Would you recommend ? : Yes
Postcode : BN41
Oct 12, 2021
People found this helpful0
Agent was prompt and approachable. Didn't rush us or push for a judgement or decision but was very helpful with our... Read Full Review
Comments (0)Was this helpful?:
Kristin S said about Sawyer & Co Estate Agents and Letting Agents
Services : Online Auctions( )Date: 12th Oct 2021
Agent was prompt and approachable. Didn't rush us or push for a judgement or decision but was very helpful with our questions.
The UK's Largest Customer Review Website for the Property Industry
Worst estate agents in ...
Share On :
1 Star Review
By : 'Ami'
Services : Sales( As a Buyer )
Sold price : £650000
Would you recommend ? : No
Postcode : BN41
Jun 28, 2021
People found this helpful0
Worst estate agent in Brighton and Hove. Rude, awful communication, can't manage their vendors , never know what's going on. When you try to complain they don't even follow their own complaints procedure. The property we bought was not vacated so we moved in with the previous... Read Full Review
Comments (0)Worst estate agent in Brighton and Hove. Rude, awful communication, can't manage their vendors , never know what's going on.
Was this helpful?:
Ami Roberts said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Buyer )Date: 28th Jun 2021
Worst estate agent in Brighton and Hove. Rude, awful communication, can't manage their vendors , never know what's going on.
When you try to complain they don't even follow their own complaints procedure.
The property we bought was not vacated so we moved in with the previous owners still there and moving out for nearly and hour. Property was left filthy and there was no attempt to sort it out, even given the risks around covid. Sawyer and Co tried to get payments delivered in cash for items and solicitors fees that sat outside of the contract (?!).
The whole experience of buying a house is supposed to be exciting and joyous but we were left worrying constantly and being spoken to rudely by their staff.
Not even a congratulations or card on collection of our keys. Says it all really. Dreadful. Avoid if you can.
The UK's Largest Customer Review Website for the Property Industry
Kane was extremely helpful, ...
Share On :
5 Star Review
By : 'Ursula'
Services : Other
Would you recommend ? : Yes
Postcode : BN3
May 31, 2021
People found this helpful0
Kane was extremely helpful, considering I have only just seen the house advertised, he has managed to fit me in for the viewing and was also very helpful with video viewings and any additional... Read Full Review
Comments (0)Was this helpful?:
Ursula Cook said about Sawyer & Co Estate Agents and Letting Agents
Services : Other( )Date: 31st May 2021
Kane was extremely helpful, considering I have only just seen the house advertised, he has managed to fit me in for the viewing and was also very helpful with video viewings and any additional information.
The UK's Largest Customer Review Website for the Property Industry
All the way through our sale ...
Share On :
5 Star Review
Lara
By : 'Donna'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN2
Apr 29, 2021
People found this helpful0
All the way through our sale we were well informed and even when there were issues that arose I felt that Kane was on the case and had our best interest at heart. I would recommend anyone to use Sawyer and... Read Full Review
Comments (0)All the way through our sale we were well informed and even when there were issues that arose I felt that Kane was on the case and had our best interest at heart.
Was this helpful?:
Donna Rix-Martin said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Vendor )Date: 29th Apr 2021
All the way through our sale we were well informed and even when there were issues that arose I felt that Kane was on the case and had our best interest at heart.
I would recommend anyone to use Sawyer and Co.
The UK's Largest Customer Review Website for the Property Industry
We would like to say a big ...
Share On :
5 Star Review
By : 'Maria'
Services : Sales( As a Vendor )
Sold price : £273000
Would you recommend ? : Yes
Postcode : BN41
Mar 30, 2021
People found this helpful0
We would like to say a big thank you to all the team in the Portslade office. Aaron and his team worked really hard to help us to sell our property in these unprecedented times. They also found us a rental property, keeping us in mind for what we really needed. Thank you Aaron, Kane and Hass... Read Full Review
Comments (0)We would like to say a big thank you to all the team in the Portslade office.
Was this helpful?:
Maria & John said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Vendor )Date: 30th Mar 2021
We would like to say a big thank you to all the team in the Portslade office.
Aaron and his team worked really hard to help us to sell our property in these unprecedented times.
They also found us a rental property, keeping us in mind for what we really needed.
Thank you Aaron, Kane and Hass for everything. Hass was new to the Portslade office and he dealt with everything in a very professional manner.
A big thank you has to go to Laura. She was the person, we spoke to most of the time on the phone. She was always helpful, friendly and polite. Thanks guys.
The UK's Largest Customer Review Website for the Property Industry
I would highly recommend ...
Share On :
5 Star Review
By : 'IJ'
Services : Sales( As a Vendor )
Sold price : £315000
Would you recommend ? : Yes
Postcode : BN41
Mar 23, 2021
People found this helpful0
Provided a great service throughout the whole process. Having never sold a property before, the whole team in the Portslade office made the whole process run very smoothly. I would highly recommend Sawyer and... Read Full Review
Comments (0)Was this helpful?:
IJ said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Vendor )Date: 23rd Mar 2021
Provided a great service throughout the whole process. Having never sold a property before, the whole team in the Portslade office made the whole process run very smoothly. I would highly recommend Sawyer and Co.
The UK's Largest Customer Review Website for the Property Industry
Great ...
Share On :
5 Star Review
By : 'Helen'
Services : Sales( As a Buyer )
Sold price : £850000
Would you recommend ? : Yes
Postcode : BN3
Mar 22, 2021
People found this helpful0
We just completed the purchase of a house where Sawyer and Co Portslade Branch were agents for the sellers. We were very impressed with them throughout the process. With a particular mention to Hass who so helpful and kept us informed throughout the process. We would definitely recommend using... Read Full Review
Comments (0)Was this helpful?:
Helen and Jason said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Buyer )Date: 22nd Mar 2021
We just completed the purchase of a house where Sawyer and Co Portslade Branch were agents for the sellers. We were very impressed with them throughout the process. With a particular mention to Hass who so helpful and kept us informed throughout the process. We would definitely recommend using Sawyer & Co (Portslade) when selling or purchasing a house.
The UK's Largest Customer Review Website for the Property Industry
Just bought a period home ...
Share On :
5 Star Review
By : 'Jonathan'
Services : Sales( As a Buyer )
Sold price : £405000
Would you recommend ? : Yes
Postcode : BN41
Mar 10, 2021
People found this helpful0
Just bought a period home from sawyers Preston park/ Portslade office. I would just like to say the service I got was amazing. Kane Edlin was my point of contact, he was very helpful, polite and went above and beyond to get sale through. 8 weeks later and we exchanged. Great job. I am really... Read Full Review
Comments (0)Was this helpful?:
Jonathan Crawford said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Buyer )Date: 10th Mar 2021
Just bought a period home from sawyers Preston park/ Portslade office. I would just like to say the service I got was amazing. Kane Edlin was my point of contact, he was very helpful, polite and went above and beyond to get sale through. 8 weeks later and we exchanged. Great job. I am really impressed. Thank you Kane and the rest of the team at the Preston Park/ Portslade office. Job well done! I would highly recommend them.
The UK's Largest Customer Review Website for the Property Industry
Excellent service, good ...
Share On :
5 Star Review
By : 'Sharon'
Services : Sales( As a Vendor )
Sold price : £330000
Would you recommend ? : Yes
Postcode : BN41
Mar 9, 2021
People found this helpful0
We immediately warmed to Aaron when he came to view & value our house. Aaron arrived on time, was very smartly dressed and very easy to get on with. He was also very patient when he reassured us that we could get the price we wanted and they already had viewers waiting for our type of... Read Full Review
Comments (0)Was this helpful?:
Sharon Sullivan said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Vendor )Date: 9th Mar 2021
We immediately warmed to Aaron when he came to view & value our house. Aaron arrived on time, was very smartly dressed and very easy to get on with. He was also very patient when he reassured us that we could get the price we wanted and they already had viewers waiting for our type of property. He fulfilled his promise on the first day of viewings because he sold our property at a very good price. Communication was good as was meeting our expectations.
The UK's Largest Customer Review Website for the Property Industry
Aaron, Hass and all the team ...
Share On :
5 Star Review
By : 'Happy'
Services : Sales( As a Buyer )
Sold price : £350000
Would you recommend ? : Yes
Postcode : BN41
Feb 6, 2021
People found this helpful0
Aaron, Hass and all the team at Sawyer were a pleasure to deal with. So friendly and efficient and always willing and available to respond to queries, no matter how small. As a first time buyer I thought buying a house would be really stressful but everything went smoothly and Sawyer & co were... Read Full Review
Comments (0)Was this helpful?:
Happy in Hove said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Buyer )Date: 6th Feb 2021
Aaron, Hass and all the team at Sawyer were a pleasure to deal with. So friendly and efficient and always willing and available to respond to queries, no matter how small. As a first time buyer I thought buying a house would be really stressful but everything went smoothly and Sawyer & co were very reassuring throughout. Plus the personal touches really made a difference.
The UK's Largest Customer Review Website for the Property Industry
Esme was brilliant through ...
Share On :
5 Star Review
Esme
By : 'Daniel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN41
Feb 2, 2021
People found this helpful0
Esme was brilliant through the whole process communicating with me and keeping me informed every step of the way. My renting experience was made so easy due to the service I received, thank... Read Full Review
Comments (0)Esme was brilliant through the whole process communicating with me and keeping me informed every step of the way.
Was this helpful?:
Daniel Brown said about Sawyer & Co Estate Agents and Letting Agents
Services : Letting( As a Tenant )Date: 2nd Feb 2021
Esme was brilliant through the whole process communicating with me and keeping me informed every step of the way.
My renting experience was made so easy due to the service I received, thank you!
The UK's Largest Customer Review Website for the Property Industry
Recommend Sawyer & Co ...
Share On :
5 Star Review
By : 'Hilary'
Services : Sales( As a Vendor )
Sold price : £440000
Would you recommend ? : Yes
Postcode : BN3
Jan 19, 2021
People found this helpful0
Moving is a stressful experience, that’s a given but the moment Aaron walked through the door for one of (the usual) three valuations of my home I knew that my house sale would be treated with integrity and respect. Once I’d accepted Sawyer & Co’s highly... Read Full Review
Comments (0)Moving is a stressful experience, that’s a given but the moment Aaron walked through the door for one of (the usual) three valuations of my home I knew that my house sale would be treated with integrity and respect.
Was this helpful?:
Hilary said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Vendor )Date: 19th Jan 2021
Moving is a stressful experience, that’s a given but the moment Aaron walked through the door for one of (the usual) three valuations of my home I knew that my house sale would be treated with integrity and respect.
Once I’d accepted Sawyer & Co’s highly competitive rates I was immediately treated with courtesy. Any calls I made to the office were quickly responded to by staff who knew immediately all there was to know about my house. This is my fourth house sale but at no time have I felt (as I have done with previous estate agents) that the sale of my home was just another commission-far from it. It was an holistic approach with genuine concern from all the staff that I was happy with how things were progressing, from start to Completion. It also needs to be said that Sawyer & Co’s response to the pandemic was highly professional. Their concern for detail to every aspect of health & safety when visiting my home was irreproachable ensuring that all potential buyers were given new gloves to wear also ensuring that no brochures were provided (masks were a ‘given’ even before they became statutory).
I cannot recommend Sawyer & Co highly enough. The whole house-selling process turned out to be far less stressful than I anticipated thanks to them.
The UK's Largest Customer Review Website for the Property Industry
I bought and sold my flat 9 ...
Share On :
5 Star Review
By : 'Sarah'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN41
Nov 12, 2020
People found this helpful1
I bought and sold my flat 9 years later with Sawyer & Co and I highly recommend them as estate agents. Professional, knowlegable and super service. They guide and support you in what can be a stressful process. The team at the Portslade branch are brilliant, especially Aaron who managed ... Read Full Review
Comments (0)Was this helpful?:
Sarah Miller said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Vendor )Date: 12th Nov 2020
I bought and sold my flat 9 years later with Sawyer & Co and I highly recommend them as estate agents. Professional, knowlegable and super service. They guide and support you in what can be a stressful process. The team at the Portslade branch are brilliant, especially Aaron who managed my sale from beginning to end. He always had time to talk and answer any concerns, even when I hijacked him in the street. Well done.
The UK's Largest Customer Review Website for the Property Industry
5 star ...
Share On :
5 Star Review
By : 'Carla'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN3
Sep 6, 2020
People found this helpful1
Aaron and Alex at Sawyer & Co have been brilliant in guiding us through the purchase of our first... Read Full Review
Comments (0)Was this helpful?:
Carla Campbell said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Buyer )Date: 6th Sep 2020
Aaron and Alex at Sawyer & Co have been brilliant in guiding us through the purchase of our first home
The UK's Largest Customer Review Website for the Property Industry
Thanks Aaron for your help ...
Share On :
5 Star Review
By : 'Steve'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN41
Aug 28, 2020
People found this helpful1
Thanks Aaron for your help with our sale! It took a long time to get there but your assistance along the way is... Read Full Review
Comments (0)Was this helpful?:
Steve Gullon said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Buyer )Date: 28th Aug 2020
Thanks Aaron for your help with our sale! It took a long time to get there but your assistance along the way is appreciated.
The UK's Largest Customer Review Website for the Property Industry
We would just like to say a ...
Share On :
5 Star Review
By : 'Jason'
Services : Sales( As a Buyer )
Sold price : £857500
Would you recommend ? : Yes
Postcode : BN3
Aug 28, 2020
People found this helpful3
We would just like to say a big thank you to Alex who assisted us with a recent house purchase. Alex was wonderful to deal with and was a lovely blend of being both professional yet friendly. He kept us updated through the whole process and we were overall very impressed. We would seriously... Read Full Review
Comments (0)We would just like to say a big thank you to Alex who assisted us with a recent house purchase. Alex was wonderful to deal with and was a lovely blend of being both professional yet friendly. He kept us updated through the whole process and we were overall very impressed. We would seriously consider using Sawyer and Co for any future House sale as a result of our interaction with him and Sawyers
Was this helpful?:
Jason Broadstock said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Buyer )Date: 28th Aug 2020
We would just like to say a big thank you to Alex who assisted us with a recent house purchase. Alex was wonderful to deal with and was a lovely blend of being both professional yet friendly. He kept us updated through the whole process and we were overall very impressed. We would seriously consider using Sawyer and Co for any future House sale as a result of our interaction with him and Sawyers
Thank you
Jason & Helen
The UK's Largest Customer Review Website for the Property Industry
Aaron at Sawyers has a ...
Share On :
5 Star Review
By : 'Gabrielle'
Services : Sales( As a Vendor )
Sold price : £675000
Would you recommend ? : Yes
Postcode : BN3
Aug 26, 2020
People found this helpful0
Aaron at Sawyers has a achieved a price we could only dream of for our house. His professional, likeable conduct has left us feeling confident throughout the whole process. We did not hesitate to recommend to 3 of our friends who are all now selling their homes with Sawyers! Best agent, best... Read Full Review
Comments (0)Was this helpful?:
Gabrielle Sharp said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Vendor )Date: 26th Aug 2020
Aaron at Sawyers has a achieved a price we could only dream of for our house. His professional, likeable conduct has left us feeling confident throughout the whole process. We did not hesitate to recommend to 3 of our friends who are all now selling their homes with Sawyers! Best agent, best service hands down!
The UK's Largest Customer Review Website for the Property Industry
Absolutely outstanding ...
Share On :
5 Star Review
By : 'Samantha'
Services : Sales( As a Buyer )
Sold price : £30000
Would you recommend ? : Yes
Postcode : BN41
Aug 26, 2020
People found this helpful0
Absolutely outstanding service from start to finish! As first time Buyers We had no idea what we were doing and sewer and co made it so easy! Found us our ideal property and we couldn’t be happier Thank you so... Read Full Review
Comments (0)Absolutely outstanding service from start to finish!
Was this helpful?:
Samantha Cooper said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Buyer )Date: 26th Aug 2020
Absolutely outstanding service from start to finish!
As first time Buyers We had no idea what we were doing and sewer and co made it so easy!
Found us our ideal property and we couldn’t be happier
Thank you so much!
The UK's Largest Customer Review Website for the Property Industry
1 - 20 of 195 items
Tenant Fees
Overall Fees
£0 (inc. VAT),On Completion
Client Money Protection - Sawyer & Co are part of a client money protection scheme. Our Client Money Protection (CMP) Scheme is a compensation scheme run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds. Independent Redress Provided by The Property Ombudsman - Sawyer & Co are part of The Property Ombudsman Scheme (TPOS). This scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990. The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.
Last Updated On 10/06/2019, 4:52 PM by 0
Client Money Protection - Sawyer & Co are part of a client money protection scheme. Our Client Money Protection (CMP) Scheme is a compensation scheme run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds. Independent Redress Provided by The Property Ombudsman - Sawyer & Co are part of The Property Ombudsman Scheme (TPOS). This scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990. The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.
Last Updated On 10/06/2019, 4:52 PM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Sawyer & Co - Formal Complaints Procedure
As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.
We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body, the Ombudsman.
We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.
This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you\'re happy with the way we do it.
Our Complaints Procedure
If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.
If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.
If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:
Portslade Office & Brighton Office:
Mr Adam Farrell
Sawyer & Co
113 St Georges Road
Brighton
BN2 1EA
Hove Office:
Mr Chris Sawyer
Sawyer & Co
52 Church Road
Hove
BN3 2FN
A letter of acknowledgement will be sent to you within 3 working days. It will also:
Set out our understanding of your complaint and state when we will be able to reply in greater detail.
You may also be asked for additional information if this is required to assist resolving the matter.
Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.
In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.
If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:
The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).
The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency\'s final offer of settlement or answer.
The Ombudsman\'s Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.
The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman\'s decision, it will lapse and you are free to do as you wish.
Last updated at 11/10/2014, 4:57:05 AM by allAgents
