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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 195 Reviews
97% Recommended
98% sales valuation accuracy
89% letting valuation accuracy
99% sales fee satisfaction
86% letting fee satisfaction
Sawyer & Co - Formal Complaints Procedure
As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.
We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body, the Ombudsman.
We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.
This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you\'re happy with the way we do it.
Our Complaints Procedure
If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.
If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.
If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:
Portslade Office & Brighton Office:
Mr Adam Farrell
Sawyer & Co
113 St Georges Road
Brighton
BN2 1EA
Hove Office:
Mr Chris Sawyer
Sawyer & Co
52 Church Road
Hove
BN3 2FN
A letter of acknowledgement will be sent to you within 3 working days. It will also:
Set out our understanding of your complaint and state when we will be able to reply in greater detail.
You may also be asked for additional information if this is required to assist resolving the matter.
Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.
In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.
If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:
The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).
The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency\'s final offer of settlement or answer.
The Ombudsman\'s Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.
The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman\'s decision, it will lapse and you are free to do as you wish.
Last updated at 11/10/2014, 4:57:05 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 99% | £30,000 | £4,580,000 |
| Lettings | 89% | 86% | £825 | £1,750 |
Sawyer & Co Estate Agents and Letting Agents
10 Station Road, Brighton, East Sussex
BN41 1GA
01273 383830
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Alex'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : BN41
I am a landlord and have full management Service with Sawyer&Co. Spyros Jensen is my property manager. His communication is outstanding and willingness to keep me update span beyond his normal work hours. He is an asset to the... Read Full Review
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Lara
By : 'Julie'
Services : Sales( As a Vendor )
Sold price : £325000
Would you recommend ? : No
Postcode : BN1
Sold my flat really quickly kept up to speed with all offers that I received, Lucy Cratchley my dedicated Sales progressor has been absolutely great in helping through to Exchange, certainly would recommend Sawyer & Co Great... Read Full Review
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By : 'Kristin'
Services : Online Auctions
Sold price : £535000
Would you recommend ? : Yes
Postcode : BN41
Agent was prompt and approachable. Didn't rush us or push for a judgement or decision but was very helpful with our... Read Full Review
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By : 'Ami'
Services : Sales( As a Buyer )
Sold price : £650000
Would you recommend ? : No
Postcode : BN41
Worst estate agent in Brighton and Hove. Rude, awful communication, can't manage their vendors , never know what's going on. When you try to complain they don't even follow their own complaints procedure. The property we bought was not vacated so we moved in with the previous... Read Full Review
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By : 'Ursula'
Services : Other
Would you recommend ? : Yes
Postcode : BN3
Kane was extremely helpful, considering I have only just seen the house advertised, he has managed to fit me in for the viewing and was also very helpful with video viewings and any additional... Read Full Review
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Lara
By : 'Donna'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN2
All the way through our sale we were well informed and even when there were issues that arose I felt that Kane was on the case and had our best interest at heart. I would recommend anyone to use Sawyer and... Read Full Review
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By : 'Maria'
Services : Sales( As a Vendor )
Sold price : £273000
Would you recommend ? : Yes
Postcode : BN41
We would like to say a big thank you to all the team in the Portslade office. Aaron and his team worked really hard to help us to sell our property in these unprecedented times. They also found us a rental property, keeping us in mind for what we really needed. Thank you Aaron, Kane and Hass... Read Full Review
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By : 'IJ'
Services : Sales( As a Vendor )
Sold price : £315000
Would you recommend ? : Yes
Postcode : BN41
Provided a great service throughout the whole process. Having never sold a property before, the whole team in the Portslade office made the whole process run very smoothly. I would highly recommend Sawyer and... Read Full Review
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By : 'Helen'
Services : Sales( As a Buyer )
Sold price : £850000
Would you recommend ? : Yes
Postcode : BN3
We just completed the purchase of a house where Sawyer and Co Portslade Branch were agents for the sellers. We were very impressed with them throughout the process. With a particular mention to Hass who so helpful and kept us informed throughout the process. We would definitely recommend using... Read Full Review
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By : 'Jonathan'
Services : Sales( As a Buyer )
Sold price : £405000
Would you recommend ? : Yes
Postcode : BN41
Just bought a period home from sawyers Preston park/ Portslade office. I would just like to say the service I got was amazing. Kane Edlin was my point of contact, he was very helpful, polite and went above and beyond to get sale through. 8 weeks later and we exchanged. Great job. I am really... Read Full Review
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By : 'Sharon'
Services : Sales( As a Vendor )
Sold price : £330000
Would you recommend ? : Yes
Postcode : BN41
We immediately warmed to Aaron when he came to view & value our house. Aaron arrived on time, was very smartly dressed and very easy to get on with. He was also very patient when he reassured us that we could get the price we wanted and they already had viewers waiting for our type of... Read Full Review
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By : 'Happy'
Services : Sales( As a Buyer )
Sold price : £350000
Would you recommend ? : Yes
Postcode : BN41
Aaron, Hass and all the team at Sawyer were a pleasure to deal with. So friendly and efficient and always willing and available to respond to queries, no matter how small. As a first time buyer I thought buying a house would be really stressful but everything went smoothly and Sawyer & co were... Read Full Review
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Esme
By : 'Daniel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN41
Esme was brilliant through the whole process communicating with me and keeping me informed every step of the way. My renting experience was made so easy due to the service I received, thank... Read Full Review
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By : 'Hilary'
Services : Sales( As a Vendor )
Sold price : £440000
Would you recommend ? : Yes
Postcode : BN3
Moving is a stressful experience, that’s a given but the moment Aaron walked through the door for one of (the usual) three valuations of my home I knew that my house sale would be treated with integrity and respect. Once I’d accepted Sawyer & Co’s highly... Read Full Review
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By : 'Sarah'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN41
I bought and sold my flat 9 years later with Sawyer & Co and I highly recommend them as estate agents. Professional, knowlegable and super service. They guide and support you in what can be a stressful process. The team at the Portslade branch are brilliant, especially Aaron who managed ... Read Full Review
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By : 'Carla'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN3
Aaron and Alex at Sawyer & Co have been brilliant in guiding us through the purchase of our first... Read Full Review
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By : 'Steve'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN41
Thanks Aaron for your help with our sale! It took a long time to get there but your assistance along the way is... Read Full Review
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By : 'Jason'
Services : Sales( As a Buyer )
Sold price : £857500
Would you recommend ? : Yes
Postcode : BN3
We would just like to say a big thank you to Alex who assisted us with a recent house purchase. Alex was wonderful to deal with and was a lovely blend of being both professional yet friendly. He kept us updated through the whole process and we were overall very impressed. We would seriously... Read Full Review
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By : 'Gabrielle'
Services : Sales( As a Vendor )
Sold price : £675000
Would you recommend ? : Yes
Postcode : BN3
Aaron at Sawyers has a achieved a price we could only dream of for our house. His professional, likeable conduct has left us feeling confident throughout the whole process. We did not hesitate to recommend to 3 of our friends who are all now selling their homes with Sawyers! Best agent, best... Read Full Review
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By : 'Samantha'
Services : Sales( As a Buyer )
Sold price : £30000
Would you recommend ? : Yes
Postcode : BN41
Absolutely outstanding service from start to finish! As first time Buyers We had no idea what we were doing and sewer and co made it so easy! Found us our ideal property and we couldn’t be happier Thank you so... Read Full Review
